TripADeal Reviews 837

Do not book with this company. We are 6 weeks from our departure date and cannot even get confirmation as to the date we leave (could be day 0 not 1)
I cant book local flights to Sydney as we cant even get an answer on when we leave. Conflicting stories from every consultant we spoke to. Dont even know which airline we are travelling with. Book through a travel agent. These people will not do the ticketing.

I had an amazing experience exploring China, thanks to the caring and wonderful tour guides Nina from Beijing and Jojo from Shanghai.

Nina made my time in Beijing truly unforgettable. She is not only very knowledgeable but also patient, kind, and thoughtful. She has a special talent for explaining history and culture in a way that is clear, engaging, and easy to follow. Her calm and friendly nature made me feel relaxed and comfortable the whole time. Nina was always organized, professional, and reliable, yet also flexible whenever needed. She was very approachable, supportive, and attentive, making sure I felt valued, safe, and cared for at every step. Her warmth, positive spirit, and genuine dedication turned every tour into something meaningful and memorable. With her creativity, humor, and gentle guidance, she brought Beijing to life in the most beautiful way.

Jojo brought Shanghai to life in the best way possible. She is friendly, energetic, and very well organized. She was flexible with plans, always communicated clearly, and showed amazing resourcefulness whenever needed. Jojo is not only knowledgeable but also fun, creative, and very thoughtful, which made every tour both exciting and meaningful. She has a wonderful way of making people feel supported and valued, and her warmth, patience, and positive spirit made every day in Shanghai special. Like Nina, she was professional, reliable, and dedicated, while also being compassionate, enthusiastic, and full of charm. With her adaptability, uplifting humor, and genuine care, Jojo turned every moment into an unforgettable experience.

The hotels and accommodations were also excellent, with great comfort and service that made me feel right at home.

Thanks to Nina and Jojo’s guidance and personal care, my visit to China was the best trip I could have hoped for. I highly recommend both of them to anyone who wants a smooth, enjoyable, and truly memorable experience in China!

My incredible China tour was absolutely fantastic, and I couldn’t recommend it enough. A huge thank you to Jojo and Nina — their knowledge, warmth, and attention to detail brought every moment to life. They went above and beyond, making the trip truly meaningful and memorable.

Do not believe the Advertising hype. Do your own research to make sure you ARE GETTING what you paid for. On a recent trip to Africa for The Great Migration we did not see any form of Migration. We did see a number of animals but THE GREAT MIGRATION was over weeks before we arrived. The only reason we booked this trip was Trip A Deals promotion which read .... I quote. "Witness the Great Migration, one of nature's most awe-inspiring spectacles, with this 14 day ultimate safari adventure travelling through Africa. See wildebeests, zebras and antelopes - as well as their predators - as they migrate from the Serengeti in Tanzania to the Masai Mara in Kenya. " The key words here are Witness the Great Migration. IT CLEARLY STATES IN THE OFFER.... as they migrate from Tanzania to Kenya. We did not see a single animal crossing the river nor a single animal migrating from Tanzania to Kenya. After much complaining to Trip A Deal we were offered a $150 per person voucher to use on a future booking. THEY MISSED THE POINT COMPLETLEY THAT THEIR ADVERTISING AND PROMOTION WAS MISLEADING.
We are not saying don't use Trip A Deal we are saying do your own research before commiting.

Cheap is not a good deal.
Inferior accommodation - so small we had to move furniture to fit suitcase in.
Very poor locations- out of the way
No restaurants or cafes
Inferior transport - long days no toilet on buses. No charge points. Seats small and uncomfortable!
Breakfasts very poor - limited fresh variety
Lunch and dinners expected at service areas.. just plain cheap !!

Our trip to Japan was a great success. Very short but lots packed in by the trip a deal organisers and our fantastic guide Miyaki Syo who made sure our trip was informative and fun. We saw so many attractions in the time that we had. Miyaki was knowledgeable, accommodating and very patient and made sure everything ran smoothly and seamlessly for the entire trip.
We learnt so much about Japan and the customs and culture and this was all due to Miyaki telling us all about life in Japan.

The tour was well orgainsed - everything that was written about the tour was exactly what we got on the tour. The Tour Director was excellent which made the tour so much better and easier as the guide was very accommodating with everyone - the group that we travelled with were really great.

Our tour director Rose and captain Takazaki were truly outstanding. Rose has a wealth of knowledge about Japan, and the way she shared information made the entire journey smooth and enjoyable. She managed our group of 36 with calmness, kindness, and professionalism, even under pressure. Captain Takazaki also did a fantastic job, ensuring our travels were safe and comfortable. We highly recommend both Rose and the captain without hesitation.
As a suggestion, if TripADeal could include an additional day dedicated to shopping — ideally located near a shopping mall — it would add even greater value to this already wonderful adventure.

The luxury Sri Lanka trip was very interesting. Our guide Mr Dulip certainly made the trip very memorable. A couple of the hotels were in my opinion not luxury 5 star hotels. Safari adventure was memorable in the siting of the leopard as was the climb to the top of the rock. Food was amazing.
Perhaps Tripadeal could explain why we were charged $300 Aud for high season. Not one person I spoke to in Sri Lanka considered our dates HIGH SEASON 🧐

As seasoned independent Travellers we were nervous about joining an organized tour. However, as soon as we met our tour guide, Mohini, we knew it was going to be great. She worked tirelessly to make sure that all 38 of us were looked after, and given the extreme August heat and the national holiday this was no mean feat. We had so many wonderful cultural and sightseeing experiences, including the bullet train, rural mountain train, overnight ferry, and historical postal towns.
Most hotels were of a good standard with plenty of variety of breakfast foods, and some had onsens for a lovely evening relax. We covered a lot of ground which we wouldn't have been able to do on our own in the time that we had.

The tour guides in Peru Oscar, Miguel and (Rene the owner) don't know what they are doing as my wife ended up in the ICU because they were giving us no advice to see a doctor and could not pick up any symptoms of altitude sickness across 3 days and she ended up with pulmonary edema liquid on the lungs if we did not consult another guide she would of died. Do not travel with Tripadeal or there travel partner in Peru Valencia Travel no safety or training.

When you get back from a (great!) trip they offer you a $150 voucher to write a review.
When you complete it they send you a voucher that must be used in 1 month!
They KNOW you just got back from a trip, so won't be ready to do another - what a sneaky cheapskate trick!

we have just come back from Rocky Mountains and Alaska. the trip was wonderful everything went well. hotels were good and service was great. I have done 4 trips with trip a deal and all were great. The only thing was we could not upgrade our flights after we booked them with trip a deal as they were basic flights, so upgrade before they are issued.

My gf and I purchased a trip a deal package to India. my gf had to cancel last week. I was still going. I went to do my seats on the plane my flight had been cancelled. I rang the emergency number no one there because I wasn’t traveling. I had people in India check the Dehli hotel it was poor. A consultant from trip a deal was supposed to call me the next work day. No phone back. My gf wasn’t going but the company kept her as the account holder so I didn’t receive emails.
I canceled today. I love India but from experience to go to India with a company like trip a deal is dangerous.

My brother passed away and we needed to change our tickets to come home earlier under compassionate grounds.
They did not care at all and charged us a full fare to get home. Zero compassion. Use them at your own risk. If something goes wrong you will be on your own and the expense will be on your head. Even people missed their connecting flights through no fault of their own and trip a deal basically told them it’s their problem and they would have to find new flights at their own expense. They don’t care they just want your money. They are owned by Qantas. They only care about
Taking your money. It’s called greed. Last time I will ever fly or tour with them again. Virgin are a much better compassionate company. If this review helps one family I will be happy

We had a great Thailand trip with trip a deal 2 for 1. Pong Sin was our tour guide and was very knowledgeable on the history of Thailand and also had good knowledge of Australia, we were a group of 18. From all states of Australia. Highly recommended. Was a busy trip and the free days were greatly appreciated.
Thanks trip a deal!

This is the biggest scam company in the country. They are absolutely useless and once payment is completed don't answer any emails. When you call them the answer is always that they will check and get back and never any solution. They are absolutely useless and the staff are clueless with no knowledge of anything related to travel. They asked if we wanted to upgrade to business class and then when we said no they booked a trip to Japan from Melbourne that goes via Hong Kong instead of direct. When we asked why, their response was that business class meant do we want to go direct or fly via transit. What a bunch of lunatics! Please stay away, the hassle that they create is not worth the price. They book hotels only last minute and all of them are far away from any attractions. Just incompetent and should be reported to the Consumer Affairs.

I booked a trip with TripADeal in January 2025, for a trip for two for the price of one to India for September 2025. My friend and I were extremely excited along with eight other people who had also booked with the same deal.
In February 2025 after Pakistan had bombed Kashmir and killed 21 tourists, the Australian embassy put out an extreme caution while travelling in India alert.
I rang TripADeal to ask them about this warning. Their response was that nothing had changed with our planned trip, and that it was only happening in the northern part of India, and all of The on Ground suppliers, we’re confident that nothing had changed.
At this time I asked if they could give me a 100% guarantee that these issues between Pakistan and India would not affect our trip. The reply I got was that they could not guarantee this.
At this time I requested a refund amount if myself and my friend were to cancel.
I gave them an option of refund amount in cash or in an alternative trip.
They informed me that all of the booking arrangements had been made, and they could only give me a partial refund which was approximately less than half of the overall cost.
At this stage we decided to continue with the booking as the situation in Pakistan and India with the cancellation of flights into northern India had resumed.
Smart Traveler at the end of July reinstated their status as extreme caution to be taken while travelling to India.
I contacted TripADeal as to what the status was as I was due for my first injection that week. Once again, they could not guarantee my safety, so then I requested a refund quote of only myself not including my companion.
All I received were survey requests, and emails confirming I wanted to cancel, no email with refund amount. These emails were also action now in their subject line.
I contacted them again, insisting that I wanted to cancel but needed to know first want the refund would be.
I received a confirmation of a refund amount to be issued to both myself and my friend, that would be issued once we decided to cancel.
I once again contacted TripADeal to confirm that it was only myself that I wanted to cancel, and once again I got a survey request.
As I had passed the due date of my first injection I was then needing my two other injections, which were required two weeks before travelling.
I emailed once again, for confirmation of the refund for just myself for the refund amount.
Once again, I received an email confirming the amount that I would get along with my friend, and I needed to action this quickly.
I returned the email and stated once again I was the only person that was cancelling. I also during all of these emails contacted them by phone to reiterate the emails that I was sending and receiving.
I have now decided to completely cancel my trip, as I have gone past the due date of my injections.
I received yesterday an email after speaking to the customer service agent that I still have not received the email. She informed me that an email was going out as soon as possible with only my refund quoted.
I then got an email this morning stating the confirmation of just myself being refunded, and an email would be sent to me with this amount as soon as possible.
I then spoke to a customer service agent once again today to find out what the refund was going to be, and I was told an email was going out to me tomorrow.
As you can imagine going past all due dates of injections with no firm confirmation of refund amount, and being completely messed about by many support agents, my confidence with this travel agency had completely been diminished.
I have never gone through a travel agency prior to this for any of my travels, which have been extensive multi country holidays, have never had any issues.
The only reason why I booked with TripADeal was the great offer for two of the price of one and eight people were also travelling and booked on the same tour.
I am now still waiting for confirmation of my refund amount for my part of the 2 for 1 offer. To say I am extremely disappointed, along with being anxious is beyond belief.
A company who only has a 1300 number and many no reply email accounts, is a company that is not 100% supportive of their products.

Never again would we do the 2 for 1 Trip A Deal to China. 1st place we stayed in was absolutely filthy with mould everywhere. Some people complained only to be moved to a room just as bad. The tour guides were very hard to understand. Everything was rushed and all of the places we stayed in were way out of town so spent a lot of time travelling to and fro. You were pressured into doing the optional tours and if you didn’t do them you had to wait in the bus or find your own way back yo the hotel. You had to tip the tour guides $12 AUD each per day which is a bit on the expensive side. The whole trip was based around selling and most of us spent a lot more than we wanted to on the promise that the Chinese herbal was only available in China not to mention the tea. Some people who had medical conditions were desperate so paid ridiculous prices for these so called cures. Then to really top off our trip they changed our flights at the last minute and we were not happy so we tried to
Phone Cathy Pacific to change our flight only to be told that Trip A Deal had blocked any changes. When we questioned Trip A Deal they told us that the flights we were booked on had been cancelled however we enquired ourselves only to find that this was not the case so instead of a 10 hour flight back to Brisbane it took us 24 hours travelling time and we arrived in Brisbane too late to drive home as some of us lived 4 or 5 hours away from Brisbane so had to find accommodation overnight in Brisbane as we were just too tired to drive home. So we went from China to Melbourne to late Brisbane and it took 24 hours. The majority of us complained to Trip A Deal about it and guess what they don’t care. The fact that those people from Brisbane were charged an extra $200 to fly out from Brisbane is terrible. We left from Brisbane and had a direct flight to China which took less than 9 hours so why did it take 24 hours travelling time to get back to Brisbane. Given this experience and the response from Trip A Deal we are now looking at their opposition such as Aldi and Holiday Max. When you added up the extras on top of the 2 for 1 deal it’s really not worth it. Have put this down to experience. I have also tried to take our complaints higher but there is nowhere else to send our complaint to. Do your homework before going on this deal

If I could give TripADeal 0 stars I would. I am unable to travel due to medical reasons and they have advised it will cost over $3000 to replace a name on the flights for a 12 day trip. Instead of simply changing the name with the airline for a minimal fee they are purchasing an entire new ticket for the person taking my place without even refunding my ticket. I have contacted the airline LATAM who have advised that a simple name change is possible without buying a new ticket however TripADeal won't do this and are insisting on the $3000 plus dollars. They are an absolute nightmare (for my first trip with them) and even the call centre person would not put me through to a supervisor to discuss and inquire why they would not initiate a name change with the airline. Avoid at all costs.