Adi in the Customer Success Team and the team leader is a star!! 24 hr online service live chat is of great help to solve my problem, and I managed to place my order in time!!! Web... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It was easy to use the giftcards and I liked the flight options. What was missing is a description of what type of flight I was actually booking, there are often three or four levels of economy a... See more
Company replied
Plenty of options to book
Company replied
Highly disappointed, my daughter bought me this gift card for my birthday for our upcoming flight to Florida. When we got on to the website, we found out the prices of their flights are double anywher... See more
Company replied
Company details
Written by the company
The global travel gift card and digital self-serve online travel marketplace.
Contact info
12 Hammersmith Grove, W6 7AE, London, United Kingdom
- cs@tripgift.com
- tripgift.com
2.7
Poor
327 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
I received a Gift Card for my graduation and I instantly began to look for flights and hotels, the flight were more expensive on this website than on the actual airlines websites, but the hotels were actually good! I noticed just a few euros difference from my favorite booking app. I decided to book a room and got some problems with my gift card (card deactivated or insufficient funds), I immediately asked the customer service and they resolved my issue in less than a day with just a message! They are actually great and I can't wait to travel to a new destination thanks to TripGift!
April 9, 2026
Unprompted review
Reply from TripGift
Dear Carolina,
Thank you for your message and for taking the time to provide your valuable feedback.
We are delighted that our Support Team was able to assist you and that you are happy with our service.
Thank you again for your feedback and we look forward to welcoming you as a customer in the future!
Kind regards,
Claire
Customer Support Team
Excellent customer service
April 9, 2026
Unprompted review
Reply from TripGift
Dear customer,
Thank you for your message and for taking the time to provide your valuable feedback.
We are delighted that our Support Team was able to assist you and that you are happy with our service.
Thank you again for your feedback and we look forward to welcoming you as a customer in the future!
Kind regards,
Claire
Customer Support Team
Very good service
Very good service, with quick and effective resolution for hotel booking.
April 1, 2026
Unprompted review
Reply from TripGift
Dear Monther,
Thank you for your message and for taking the time to provide your valuable feedback.
We are delighted that our Support Team was able to assist you and that you are happy with our service.
Thank you again for your feedback and we look forward to welcoming you as a customer in the future!
Kind regards,
Claire
Customer Support Team
Disappointed
When comparing a room, prices for the same room in the same hotel at the same time are significantly higher , I’m comparing one at the moment and the room is $200 more if using tripgift . I feel like they are really ripping people off . Very disappointing.
April 1, 2026
Unprompted review
Reply from TripGift
Dear JR,
Thank you for your feedback. We’re unable to verify your TripGift® account, but we’d like to explain how our pricing works. We know price differences between TripGift and cash-based travel sites can be confusing, and we hope this provides some clarity.
TripGift is not a discount website or a traditional online travel agency. We operate as a global travel redemption engine, enabling stored, non-cash travel value such as gift cards and promo vouchers to be redeemed across 103 currencies and 180 countries through our digital, self-serve platform.
Our pricing reflects the service, technology, and currency infrastructure required to securely issue, manage, and redeem global travel value. These costs are often applied separately or appear later in the checkout process on cash-based platforms.
TripGift is designed to provide access to global redemption by offering choice, flexibility, and transactional convenience, rather than to replace all other ways of booking travel.
We appreciate you taking the time to share your feedback and hope this helps clarify how our pricing structure works.
Kind regards,
Claire
TripGift® Support Team
Flexibility and willingness to work…
Flexibility and willingness to work with is when a schedule change occurred
March 22, 2026
Unprompted review
Reply from TripGift
Dear Kevin,
Thank you for your message and for taking the time to provide your valuable feedback.
We are delighted that you are happy with our service.
Thank you again for your feedback and we look forward to welcoming you as a customer in the future!
Kind regards,
Claire
Customer Support Team
Reply from TripGift
Dear Scott,
Thank you for your feedback. We apologize for the inconvenience caused whilst attempting to make a payment on our website.
Following our investigation, we can confirm that your gift card is now active and ready to use, and you may now attempt the payment again.
If you would like to discuss this further or need any additional support, please do not hesitate to contact us directly. Our team will be happy to assist you.
Kind regards,
Claire
Customer Support Team
I can’t access the site tripgift.com
I can’t access the site tripgift.com
The following message appears:
Sorry, you have been blocked
You are unable to access tripgift.com
I’ve been tried for weeks from different devices
No responde from the customer support
March 10, 2026
Unprompted review
Reply from TripGift
Dear Fanny,
Thank you for your feedback. We’re sorry to hear about the difficulty you experienced accessing our website.
As part of our investigation, our team reached out to gather additional details. We’re pleased to confirm that our technical team has now completed their review, and access should be fully restored.
If you continue to experience any issues or have further questions, please don’t hesitate to get in touch — we’ll be happy to assist.
Kind regards,
Claire
Customer Support Team
TripGift®
If I could give zero stars I would
If I could give zero stars I would. This also includes travel gift as well as my experience across both companies together was just awful. I was gifted some vouchers which was awesome but my goodness trying to book was a nightmare as I was doing long haul. The customer service level and lack of helpful assistance was terrible. They then didn’t include checked baggage (it was a long haul flight of nearly two days shockingly I really needed more than hand luggage) this was their mistake at the time of booking. When raised I was dismissed and treated very coldly. It made the whole booking experience as well as my actual journey very stressful, unnecessarily so. I would not recommend and would encourage anyone not to use this company.
March 2, 2026
Unprompted review
Reply from TripGift
Dear Phoebe,
Thank you for your message and for taking the time to provide your valuable feedback.
On our website, all fares that include baggage are indicated by a baggage icon displayed next to the price.
Additional ticket fare rules and restrictions can be found under "Show Passenger Breakdown" or "Show Important Information" on the basket page.
Our team has reviewed your order and confirmed that it was completed according to your selection. All details were reconfirmed prior to finalizing the arrangements on your behalf.
For further information regarding baggage policies, please refer to the following article:
https://faqs.tripgift.com/en/articles/4774690-help-is-luggage-baggage-included-in-my-booking
Thank you once again for your feedback. We look forward to the opportunity to serve you in the future.
Kind regards,
Claire
Customer Support Team
TripGift®
Eagles at the Sphere in Las Vegas
TripGift took care of everything from the reservation at the Bellagio to insuring I received my tickets to see the Eagles at the Sphere in Las Vegas. They went above and beyond when the venue changed their ticket process. I received an additional email with secure delivery of them. I've never heard of TripGift before this amazing experience but I'll never forget them. Again, thank you!
February 21, 2026
Unprompted review
Reply from TripGift
Dear Anthony,
Thank you for your message and for taking the time to provide your valuable feedback.
We are delighted that our Support Team was able to assist you and that you are happy with our service.
Thank you again for your feedback and we look forward to welcoming you as a customer in the future!
Kind regards,
Claire
Customer Support Team
If I could give this company zero…
If I could give this company zero stars, I would. I bought this gift card for my niece, but she has not been able to use it. I purchased the gift card online, and the currency keeps changing to a different one. Every time we try to change it, it unexpectedly switches to another currency.
I have tried reaching out to someone at TripGift multiple times regarding this issue and have gotten nowhere. There were times when I was on hold for two hours in a “chat,” thinking I would speak to someone, only to be told by a bot that no agents were available. This company should close down and should be illegal. Now I have wasted money on a gift card that we can’t use and nor get the money back for.
February 5, 2026
Unprompted review
Reply from TripGift
Dear EH,
Thank you for your feedback. We regret to learn about your experience.
We’re sorry to hear about the issue you described with the currency display and the difficulty reaching support. Our team has contacted you directly to request a few details so we can investigate this for you.
At this time, we have not yet received the information needed to locate your gift card and assist further.
You can find more information on how to redeem in our article:
https://faqs.tripgift.com/en/articles/4759562-how-to-redeem-my-gift-card-how-do-i-complete-my-transaction-successfully-using-a-gift-card-code-or-3rd-party-payment-card
Should you wish to discuss this matter further, please do not hesitate to contact us directly. We’ll be pleased to assist.
Kind regards,
Claire
Customer Support Team
TripGift®
What a joke.
What a joke.
The price of the flight tickets shown on tripgift web are waaayy above the price on the airline's web itself or other webistes. Hence, the final price after using the voucher is still more expensive than others.
February 15, 2026
Unprompted review
Reply from TripGift
Dear Ina,
Thank you for your feedback. We’re unable to verify your TripGift® account, but we’d like to explain how our pricing works. We know price differences between TripGift and cash-based travel sites can be confusing, and we hope this provides some clarity.
TripGift is not a discount website or a traditional online travel agency. We operate as a global travel redemption engine, enabling stored, non-cash travel value such as gift cards and promo vouchers to be redeemed across 103 currencies and 180 countries through our digital, self-serve platform.
Our pricing reflects the service, technology, and currency infrastructure required to securely issue, manage, and redeem global travel value. These costs are often applied separately or appear later in the checkout process on cash-based platforms.
TripGift is designed to provide access to global redemption by offering choice, flexibility, and transactional convenience, rather than to replace all other ways of booking travel.
We appreciate you taking the time to share your feedback and hope this helps clarify how our pricing structure works.
Kind regards,
Claire
TripGift® Support Team
Great and quick service and…
Great and quick service and communication
February 10, 2026
Unprompted review
Reply from TripGift
Dear Jacqui,
Thank you for your message and for taking the time to provide your valuable feedback.
We are delighted that our Support Team was able to assist you and that you are happy with our service.
Thank you again for your feedback and we look forward to welcoming you as a customer in the future!
Kind regards,
Claire
Customer Support Team
please dont buy trip gift card they…
please dont buy trip gift card they will give you double price of ticket please dont buy really poor company
February 1, 2026
Unprompted review
Reply from TripGift
Dear customer,
Thank you for your feedback. We’re unable to verify your TripGift® account, but we’d like to explain how our pricing works. We know price differences between TripGift and cash-based travel sites can be confusing, and we hope this provides some clarity.
TripGift is not a discount website or a traditional online travel agency. We operate as a global travel redemption engine, enabling stored, non-cash travel value such as gift cards and promo vouchers to be redeemed across 103 currencies and 180 countries through our digital, self-serve platform.
Our pricing reflects the service, technology, and currency infrastructure required to securely issue, manage, and redeem global travel value. These costs are often applied separately or appear later in the checkout process on cash-based platforms.
TripGift is designed to provide access to global redemption by offering choice, flexibility, and transactional convenience, rather than to replace all other ways of booking travel.
We appreciate you taking the time to share your feedback and hope this helps clarify how our pricing structure works.
Kind regards,
Claire
TripGift® Support Team
I put in my b day wrong
I put in my b day wrong. Adam was polite, efficient, and responsive.
All cs experience should be so good
January 29, 2026
Unprompted review
Reply from TripGift
Dear Matt,
Thank you for your message and for taking the time to provide your valuable feedback.
We are delighted that our Support Team was able to assist you and that you are happy with our service.
Thank you again for your feedback and we look forward to welcoming you as a customer in the future!
Kind regards,
Customer Support Team
Don't EVER use this site! Gift card is pointless due to inflated prices
I redeemed a gift card expecting to use it for flights, only to discover that prices on their platform are significantly higher than on the airline’s official website. In my case, the difference was almost equal to the value of the gift card itself, which makes the voucher essentially USELESS.
If you value transparency and your money, I strongly recommend booking directly with airlines or hotels instead of using TripGift. The concept sounds good, but in practice, the gift card offers no real benefit, and you WILL LOSE your money, and they will have it.
January 27, 2026
Unprompted review
Reply from TripGift
Hi A.B.,
Thank you for your feedback. We know price differences between TripGift and cash-based travel sites can be confusing, and we’d like to clarify how our platform works.
TripGift is not a discount website or a traditional online travel agency. We operate as a global travel redemption engine, enabling stored, non-cash travel value such as gift cards and promo vouchers to be redeemed across 103 currencies and 180 countries through our digital, self-serve platform.
Our pricing reflects the service, technology, and currency infrastructure required to securely issue, manage, and redeem global travel value. These costs are often applied separately or appear later in the checkout process on cash-based platforms.
TripGift is designed to provide access to global redemption by offering choice, flexibility, and transactional convenience, rather than to replace all other ways of booking travel.
We appreciate you choosing TripGift and hope this helps clarify how our pricing structure works.
Kind regards,
Claire
TripGift® Support Team
Total scam
Total scam. Do not buy this gift card.
Flights to cork from Bristol return is £90. They are quoting £266!!! I have a £100 gift from my husband. Can't even use it as would be out of money. How are these cards allowed and not being investigated. The site is misleading.. you have to book through them only and cannot use the voucher direct with an airline. Complete scam. Do not use!
January 18, 2026
Unprompted review
Reply from TripGift
Hi Hilary,
Thank you for sharing your feedback. We understand that seeing a price difference between our platform and cash-based travel sites can be confusing, and we would like to clarify how our pricing works.
TripGift is not a discount website or a traditional travel agency; we are a global marketplace for stored travel value. Unlike cash, our credits are designed to work seamlessly across 180 countries and over 100 currencies. To support this global reach, our prices include service, technology, and currency costs that are often hidden until the final checkout on other sites.
TripGift is designed to offer choice, flexibility, and transactional convenience, rather than to replace all other ways of booking travel.
We appreciate you choosing us for your journey, and we hope this clarifies the differences in our pricing structure.
Kind regards,
TripGift Support Team
Voucher could not be redeemed due to payment failures – refund refused
I received a TripGift voucher through a corporate benefits program and attempted to use it for a time-sensitive flight booking.
Although the gift card credit was successfully applied to the basket, the balance payment repeatedly failed. This happened across multiple cards, issuers, devices, and browsers, including with live support present. During the chat, different explanations were given in real time (insufficient funds, authentication issues, address mismatch, etc.), and a TripGift agent stated they had to intervene on the backend to restore the voucher balance.
Despite extensive good-faith efforts, the issue could not be resolved during the booking window, and we were forced to book our flights elsewhere. TripGift later confirmed the voucher was reverted and remains “valid,” but declined to offer any refund or exception, advising only to keep retrying or contact the bank.
The core issue is not voucher validity, but that it could not be used when it was needed. Support ultimately refused to acknowledge this or provide a resolution.
I would strongly caution anyone relying on TripGift vouchers for time-sensitive travel.
Adding the reply to the below:
Thank you for the response, however this does not address the issue raised in my review.
The problem was not a generic card decline. The voucher credit applied successfully, and the balance payment failed repeatedly across multiple cards, banks, devices, and browsers, including while working live with TripGift support. During that session, multiple and conflicting root causes were provided, and a TripGift agent confirmed they had to intervene on the backend to restore the voucher balance.
Both issuing banks confirmed at the time that no authorization attempts were visible to them, which contradicts the explanation that this was purely a bank-side issue. By the time the matter could be revisited, the time-sensitive booking window had passed and we were forced to book elsewhere.
Referring customers back to generic FAQ articles does not resolve the core issue: the voucher could not be used when it was needed, despite extensive good-faith attempts and direct TripGift involvement.
This reply reinforces the concern raised — that responsibility is deflected rather than the situation being acknowledged or resolved.
January 3, 2026
Unprompted review
Reply from TripGift
Dear Reidy,
Thank you for your feedback. We are sorry for the disappointment you experienced with the payment issues.
As an online booking platform, we don't have control over third-party payment transactions. If your payment continues to fail, we recommend you contact your bank to resolve any potential issues and then attempt the payment again.
You can find more information in our article:
https://faqs.tripgift.com/en/articles/3685400-help-i-am-having-problems-as-my-card-has-declined-can-you-help-me-with-this
Our team would be happy to discuss this further. Please contact us directly for any additional support.
Kind regards,
Customer Support Team
More expensive than other booking portals
Unfortunately our booked Hotel is 300 Euro more expansive than on other booking Portals. Therefore, we cannot recommend tripfgift.
December 16, 2025
Unprompted review
Reply from TripGift
Dear Lisa,
Thank you for sharing your feedback; we are sorry to hear that our pricing did not meet your expectations.
The prices on our platform are influenced by the dynamic global travel market. Our platform is designed to provide comprehensive access to a vast network of global partners, ensuring that all available options are visible to our users. Any price variations often reflect the unique flexibility our platform provides, including the ability to book across multiple brands and travel categories using a gift card in your local currency.
Direct providers often have different pricing structures, but our platform is built to offer the personalization and flexibility of booking across multiple providers simultaneously. We aim to provide a comprehensive and versatile booking journey for all our gift card users.
Our team would be happy to discuss this with you further. Please contact us directly for any additional support.
Kind regards,
Customer Support Team
TripGift®
I can only describe this as a scam
I can only describe this as a scam . I got a 300 euro voucher as a gift. To book a short haul flight using the voucher would actually cost me more than double than to just book directly through the airline. So basically the goodwill of purchasing as a gift is wasted and they paid this company 300 for nothing.
December 16, 2025
Unprompted review
Reply from TripGift
Dear John,
Thank you for sharing your feedback.
While we haven't been able to identify you as a TripGift® customer to comment on the specifics of your experience, we can explain the value behind our pricing.
The prices you see on our platform are influenced by the dynamic travel market. Our platform is designed to show all available options, regardless of price, drawing from a vast network of global travel partners. Any differences you might notice reflect the added flexibility of using a gift card to book across multiple brands and travel categories in your local currency.
This means we can't typically match prices offered by specific, individual travel brands. Conversely, those brands don't offer the unique flexibility of a gift card that provides access to multiple competitors' products and global currency options. Our focus is on delivering unparalleled flexibility, extensive choice, personalization and an all-in-one booking experience.
Our team would be happy to discuss this further. Please contact us directly for any additional support.
Kind regards,
Customer Support Team
Never use this website or this company
NEVER use this website or this company. This is a scam. Flight prices are 3 times higher than on official airline websites.
Their typical reply mentions “unique flexibility” - access to multiple competitors and global currency options. Pardon me, but what exactly is unique here? Paying 3 times more for the same flight? If “flexibility” means massively overpaying, then it has no real value.
In reality, after purchasing a ticket through their platform and using a certificate, I still had to pay 2 times more than the price on the official airline website. On top of that, the website is not user-friendly, extremely slow, and looks like it was designed 20 years ago.
A so-called unique offer that consistently costs customers more is not a benefit. Companies like this should not exist and should be shut down. I am happy to use my influence in this case and share this experience publicly so others are not misled. These practices appear to be legally protected by complex terms and conditions, but where is the customer value? Pricing must reflect real value. Based on all customer reviews, people simply do not see any value in this service.
December 16, 2025
Unprompted review
Reply from TripGift
Dear Yauheni,
Thank you for your feedback.
We have checked our records and our previous correspondence with you; no transaction or ticket purchase was completed on your account.
Our team requested screenshots to investigate your pricing discrepancy, but as these were not provided, we could not validate your claims or identify any technical errors.
Regarding the website performance, TripGift is a global aggregator that pulls real-time data from hundreds of travel partners simultaneously. Loading speeds can occasionally be affected by local internet connectivity and regional provider speeds. We are, however, constantly working on technical optimizations to ensure a smoother experience for all users globally.
Should you require any further assistance, please reach out to our team directly.
Kind regards,
Customer Success Team
TripGift®
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