Triple Aught Deseign Reviews 2

Some TAD products are solid. Other's aren't. But you won't know until you try. And unfortunately, returns/exchanges cost you (shipping + restock fees). For a premium brand with only one physical location, that's bad form.

Most items feel overpriced, likely to cover design/production costs more than actual value. Support is spotty, probably just one person handling it all. And the storefront staff? I've personally interacted with several TAD employees in person when making trips up to SF... All except for one came off as snooty, cold, or outright dismissive. The exception was genuinely kind, helpful, and exactly what you'd hope for in a brand ambassador.

Some of their products are truly great. But, unfortunately, you're made to feel like you should be grateful to have bought from them, not the other way around... Very much a "don't like it, go somewhere else" vibe. And that is my biggest gripe with Triple Aught Design.

Good quality products but with a very expensive price tag. Customer service communication can be slow. Have also had 2x disappointing experiences where an order has not been fulfilled as they have oversold the product (gift voucher offered by way of concession). I will still give my custom for now, but feel that customer service could do with being improved.