Tripmonster Reviews 

Worst agency ever. Trust me when I say that my mission is now to make this company go bankrupt. I need to change my return ticket, their «mytrips» is just shitt, telling me to change via the airlines which obviously doesn’t work (any smart person would know that’s not how it works). If your gonna be a scam, at least put some effort into it. Your lucky there isn’t a phone number to call because I for sure would’ve tracked you down.

Booking ID is 21938028 (L36XH)

26 October 2022
We have managed to contact Tripmonster to change he Outgoing flight only and told that unless the penalty is paid the flight will not be changed. The Link to pay has expired. I have sent another message through 'Payment' but to date no reply.
It's troubling there is limited opportunities to get in touch with Tripmonster.
It looks like there is an Agent monitoring this Google site. Please check the details

Booking code 21783573
Your booking code is: 5GP7KP

Please extend the time for the Link to be opened and the penalty will be paid.

27th October 2022

Thank you, Trip monster, for your feedback to my email it has been refreshing to gain a response to the issue I'm experiencing with the Company however I had requested the email be changed and to date this has not occurred.

As we approach the departure date I'm aware the cost to purchase a ticket will increase.

Tripmonster, f it's not too much trouble I'm requesting the Link to pay the penalty be reopened and an alert via the email address we used to complete the purchase.

Kindest regards
Booking code 21783573
Your booking code is: 5GP7KP

28th October
Update
Firstly, I want to thank Trustpilot for providing a platform that has assisted me with contacting Tripmonster. Awesome platform so thank you very much and lucky for me Tripmonster agents monitor the site. The advice Trustpilot gives, on their site, with regard to how a complaint can best be dealt with was very useful too.

I also want to send a heartfelt thank you to Tripmonster for working with me to change our Outbound flight date. Given, I believe, the Company is based in Madrid and the time differences the Link was reopened, during a more suitable time, to allow payment of the penalty (our choice to change). I have reverted to 4 stars for a review because I'm, obviously, very happy with the outcome.

Thank you all so very much as this has allowed my family to come together to take my fathers ashes back home.

I'm trying to get a hold of Tripmonstor, to make sure my ticket is confirmed and the reference booking code, don't work on the airline app, I need this resolved ASAP and reassurance that my plane ticket is fine. Update booking ID 22057433
passengers name Anita Meneghini Alessia Pastorelli

Terrible customer support and not co-operative waiting for more than 5 day to reschedule my return ticket. I brought the Flexi ticket while booking till charging me the service fee + penalty 165 euro. It's complete scam please avoid booking to this site. No, real support.

I have contacted Tripmonster several times with the request for an invoice. Tripmonster does not respond. Highly unprofessional company; the first and last time I used their services.

I'm trying to get a hold of Tripmonstor, to make sure my ticket is confirmed and the reference booking code, don't work on the airline app, I need this resolved ASAP and reassurance that my plane ticket is fine. Update booking ID 22053995 passenger name
Warren Knibbs

Booked a flight in January 2020 for December 2020 to fly to NYC, booked before covid and lockdown. Flights were cancelled and I'm still waiting on my £550 refund to this day. Trip monster were blaming the airline and airline was blaming airport and airport blaming trip monster I ended up giving up because getting a hold of any of these moron businesses was even more annoying when all I wanted was MY MONEY BACK. THIEVES.

Have paid seats reservation, and received e-tickets with the seats numbers I booked from tripmonster. BUT when I check-in at the airport, it showed NO seats reservation. Have contacted with tripmonster 4 times for fixing the seat reservation of my return flight. NO one replys my messages! Now I just have to pay another seats reservation for the whole family. So TERRIBLE!!!
Hi, tripmonster, my booking number is 21737928. Please check my WHOLE trip, including transit.

Tried to contact the company to change one of the names in my booking because of a typo. No email, phone number or chat to contact the company. Instead they wanted me to fill in a form throw their website and they should contact me in a couple of days. 4 days later no contact. Incredible bad support and frustrating that I as a customer can’t even contact the company to ask a simple question.

Answer: Booking nr: 21633099, IC nr: 208896

WARNING !!!
This must be the worst company on internet. I've tried to get a simple receipt for my flight but it is impossible!!!
It is not possible to get in touch with this company if you need some help or assistance.
Just stay away from this crap!
I'm NEVER going to order any more trips through Tripmonster. This is a MONSTER !!!
AVOID THEM!!
So many complains about the same problems but they do nothing to fix the problems.
There is a reason for this misbehaveour.

I have booked tickets through tripmonster in august. Did not find them because of a fault in mail. Trustpilot helped to get contact with them. Impossible system.the problem resolved and they asked me to remodulate my review on trustpilot. Now my trip is closing up. None of the references they sent me function for checking in. They system in starlet and Emirates air lines down not recognize the referense numbers. No way to contact tripmonster.

I booked a flight to Turkey and I missed it because the boarding pass was not showing.
Totally scam.
Booking no 21929896
I want my money back!!!

WARNING to anyone who needs a receipt to apply for reimbursement or grants. Incredibly hard to get a receipt from them.

I am a research student who bought a slightly cheaper flight ticket for a field trip. Like many universities, I need to offer my details of purchase and e-tickets etc to get reimbursement. For whatever unknown reasons it just took them more than 40 days to issue this simple proof of purchase for me. I still didn't get my receipts at the current moment.

Since the deadline for submitting documents is getting near, I will probably need to pay for the ticket from my own living budget. Will never use it anymore.

Update:
Thanks for Tripmonster getting in touch. My booking number for this ticket is 21512970.

Hi, We have been trying to reach your customer service . Our complaint number is 5632575. Pls arrange to serve our change of flight dates as requested. Pls call us and help us to get this changed immediately

Awful experice and will never be using them again. Price isn’t drastically cheaper than everywhere else and customer service is non-existent. Had to cancel my flight with them as my flights would only allow me to have 1 item of luggage on return even though i had 2 going out. (Figure that one out). Cancelled flight and have only received £18 from them, even though i was due around £70 refund… from a £510 flight. Avoid at all costs no matter how desperate you are.

Edit: booking ref CA-163732

Subtotal was 123.93 GBP
Service fee was -43.75 GBP

Total to be refunded was 80.18 GBP

I have recieved a total of £18.21 on the 14/09/22

Edit 2: Have found another booking reference under 21249791

i booked ticket with tripmonster but Thai airways cancelled it because of covid last june 2021 so i send a refund through tripmonster as they told me and all neccessary docs is already send to Thai Airways and after more that 6 months i recieved email that my money is already transfer to Tripmonster so i call the agency then but they found out that its only ticket is refunded, i came back to Thai and they told me that Tripmonster only send 1 ticket to be refunded that the booking in consisting of 8 tickets, so trowing stone with this to side i don't know who is telling the truth but then Thai is about to bankcrupt so it freez the whole case untill now i see that Thai is already operating international fligths so a decided to start again because its a lot of money 8 ticket for 39,373 kr all in all, but Tripmonster can not see anymore my email on their system.??? no way to contact with them only on My trips which you can input your email but i done it 20 times with the same email and they responded that we have not found any reservation with this email address, please make sure you use the same email when making reservation, and i send the confirmation email from them confirming the same , still they told me not found. what is this you are trying to steal my money or hiding? Give your tel number so i will call you even i will pay for long distance? but This company is a very bad i will not recomend otherwise you will die like me with hypertension...

Hi
I need to contact to one if your agent right away. I would like to add some laggage to my trip and need the receipt of ticket. I tried to sent same emails already but no reply.
My confirmation booking: 21738194
Request number: 5473810

Hello,

Still waiting for my refund due to cancellation from the airlines side. You are impossible to reach. So I try here. I’ve written you about 20 emails. The airline has confirmed to you to refund the unused part of our tickets. I have confirmed to you the request for refund as YOU TOLD ME TO in the emails. Booking referance: 20283226 - this is our unused tickets. Contact me immediately.

Fraud part 2. Backstory:
I am writing on behalf of my aunt. My aunt was hacked and lost her email. She has the tickets printed out and wishes to change her email address to the new one. However, it is impossible to get a whole of you. When we contacted Norwegian about the trip, they didn't have any details about us. We have already contacted both Consumer Ombudsman and Tv2.

After the review, Tripmonster tried to contact us, however, this was just false information. STAY AWAY!!!

I booked my round-trip ticket London-Molde and paid through Klarna on no.tripmonster.com. Some strange things happened right after my payment was processed and I never received my booking confirmation. However, the payment went through according to my bank information. I am now wondering if I have a ticket or not. If not, will the sum I paid (5003 NOK) be refunded to me? The site has no customer service number for Norwegian customers, and it is impossible to reach them by email if you do not have a booking confirmation. Will be hesitant to use this site in the future.