Tripmonster Reviews 

booking 22133656

I accidentally booked my ticket to Hamilton YHM and it was intended to be Toronto YYZ for the 25th of December. All airline websites issue a 24-hour grace period in order to correct some mistake that has been made such as mine or if I got the name wrong. I am not able to make this correction because you did not issue me my tickets as they are pending... This is very frustrating because I do not want to lose my $390 for a flight I cannot get on. Please note that when I looked over my booking, it was immediately I saw my mistake and tried to cancel/change it but I am not able to because I don't have my flight tickets. There might be a slight price change and that's fine, but I do not want to lose all my money to a simple mistake that I made and because you did not give me an option to fix my mistake. I have called my bank already to let them know this transaction has been made and that no tickets have been issued to me.

Please either let me cancel/make a change within these 24 hours.

Why the hell would you take someones money before the tickets are even issued?!

I purchased a flight to France on 10/02/22 for travel on 11/11/22. I received an email from both Tripmonster and the airline confirming the flight. 15 minutes later, I received an email from the airline that the flight time changed with an update to my reservation. Tripmonster never made the change and simply canceled my ticket. They never notified me of the cancellation and never issued a refund. I called the airline to select my seats and was told my flight had been canceled by Tripmonster. There is no number to call. I could only find one international tele# (Spain) and there is no email or additional contact info on their website. I asked for a supervisor and was told there was no one. The same flight now costs several thousand dollars more. The cherry top is they told me I had to file a dispute to request a refund!!!! I am sure I will be hit with charges for making the international call too. I question if Tripmonster is a legitimate business. I plan to cancel my credit card since they now have all my contact information. Don't make the same mistake I did. Book directly through the airline.

It is very difficult to contact this this agent. I booked a ticket for the 10th of dec to 18th of dec return. However the eticket that was sent to me had wrong dates. My return date was 18th Jan 23 instead of 18th dec 22. I cannot contact the team. I did on only thing but they have not contacted me back. am getting anxious as the flights are becoming expensive each day that passes. my booking reference is22088333

This must be a scam site. They have NO email or phone number to contact them. Travel is already so stressful nowadays an now I have spent hours trying to processed a change on my reservation and they still haven’t contacted me to get my issue resolved.

My booking ID IS 22070314. I did receive an email that said; Your request has been registered on our system with the number 5689704 and it will be managed by one of our agents in the following days.

We will likewise get back to you as soon as we have any news.

ANY NEWS?

These guys are scammers. Never book with these people. I paid for the extra luggage for my flight with Qantas, and the trip monster did not even pay for the extra luggage to Qantas.

Scam -- should've read these previously. I booked with their "insurance" policy and they still would not abide by it. No number to call, no email to contact. Pretty sure no one on their "support" team speaks English because when I submitted a ticket to change the time of my flight and not the day/date, they came back asking if I'd like to be confirmed on a flight 4 days later. They "changed" another person's flight to the same itinerary. And we kept getting emails that they changed our flight, but the itinerary looked the same.

I'm trying to cancel a flight made through Trip Monster and they are not allowing me to cancel online. I can not find any phone number or email to contact them. Any suggestions?

We booked our tickets through tripmonster 3 months back. A month later, we received change requests from tripmonster saying our flight has been cancelled. Since then we are stuck in a constant loop of calling them and speaking to endless customer service representatives to receive our updated tickets. Our flight is in 1 month and we still haven’t received tickets and the tripmonster people are absolutely unwilling to help. They not only don’t have any information but are also incredibly rude. They haven’t provided tickets or our refund. Thousands of dollars are stuck!! We don’t know what to do!

TripMonster Booking ID 21631550
TripMonster Booking ID 21631485

Ordered a ticket with "flex". Needed to change my ticket and couldn't because I don't receive email from Tripmonster once I've inserted my email in the "MyTrips" page. Good luck getting hold of their customer service when you can't log in to MyTrips. Garbage company. Avoid

Updated AUS WST 12.12 / 18/11/22

UPDATED
80 days and now RESOLVED. 57 days since paying Tripmonster additional monies to contact the airline and they fixed the spelling of my surname this was finally fixed.

As promised on my original feedback - if you did fix my booking, then I was increase the rating (I've added 2 extra stars) and highlight to readers that after a very stressful 80 days that this was indeed resolved. Thank you TM, I am grateful.

All my notes are below - my advice to anyone else that may read this is;
Tripmonster is cheap - but cheap means that they are a low cost operator - so service won't be as dynamic as an actual Airline booking.
Don't give up, kudos to the TM confirmed bookings team, they actually placed their names on email vs. the regular TMservice team that responded with bots.
I emailed TM over 20 times, so its not ideal - they have ultimately lived up to their end of the bargain.
Last bit of advice, check and double check your booking before you press go on payment - wrong dates, names or other will mean that its likely to take a long time to get resolved. Good Luck to you !

******ORIGINAL POSTING****
Unresolved error, first highlighted 64 days ago (30/8/22), I contacted Tripmonster (TM) to highlight and request an amendment to my misspelt surname that appears incorrectly on my booked flights to Peru, from Perth and return. 41 days ago (22/9/22) I was asked to pay an additional "voluntary" fee to have this fixed (I paid this). No updates during these dates highlighted above, no indication on if / no / when I will know about my paid for trip + voluntary fee. My email replies to TM are returned as not received. I receive bot messages that let me know that someone over the next few days will be in contact (it doesn't happen). My frustration is the lack of communication, the lack of visibility to a resolution. This was meant to be a trip of a lifetime - instead I am incredibly stressed with the unknown of whether my money (which was saved up over 2 years) and time to gain a resolution has been completely wasted. TM, Please fix this.

Updated AUS WST 22.02 / 1/11/22

UPDATED
Hi Tripmonster as per your request below
8 digital code on booking confirmation = 21725737
Johnathon *WATSON (*Tripmonster have my name as Johnathon Watrson)

This incorrect spelling has caused all my stress.
Everything else is correct. I will not be allowed to board any aircraft unless this is corrected by you.
Please, kindly assist.

Updated AUS WST 21.44 / 2/11/22

UPDATED
Hi Tripmonster, thank you. Your email the style written below is identical to what I've received by bots from you over the last 8 weeks. I need action, I need a resolution. Your representatives haven't been contacting me over the last 65 days. I've had to revert to Trust Pilot because you don't acknowledge my emails or inquires.
That all said, I am more than happy to reverse my rating if you genuinely try and help me - this is my preference.
I look forward to hearing from you. No e-mails have been sent so far.
I will share on Trust Pilot updates / changes with my booking - 64 days and no changes so far.

Updated AUS WST 20.03 / 3/11/22

UPDATED
I have just been contacted by Tripmonster with my incorrect tickets. Despite my 15 emails, Trust Pilot review - my communication is being ignored. Their response below indicates that they will contact you - they don't. I have paid an additional fee - no response, just more money taken.
I write this email as a cautionary tale. I hope you don't make the same mistake.

Updated AUS WST 12.38 / 9/11/22

UPDATED
72 days and still not resolved. 49 days since paying Tripmonster additional monies to contact the airline and fix the spelling of my surname. I have now been contacted by 3 different people who highlight that they are now talking to the airlines and they will contact me when they have an update. I asked when they expect this to be resolved or when an answer will be provided - no commitment given. #stressful #feelingsick

I would have given review in minus if it allowed. I booked tickets in 2020 from Tasmania to Adelaide and because flight got cancelled by airlines, we had to book another flight. I kept touch with this stupid Tripmonster for 2 years by emailing them a number of times to get refund. The only answer was that they are trying to contact airlines. Even I tried to use that open ticket for this year and they said my daughter is now not anymore infant so we have to contact the airlines to adjust that ting. Even they did not allow me to use tgat open ticket for my self. All the time they kept saying that they are trying to reach airlines. As soon as my ticket expiry date passed they replied
Thanks for contacting us.

We have received the following response from the airline: Please note that the tickets are no longer valid, as the passengers no showed for their flights.

We regret to inform you that we cannot help you in this case as the final answer depends on the airline.

What a joke...

Still these shameless people asking me to follow up in their reply to this review. Whereas they clearly said they couldn't do anything. Do they have any ability and honesty to help people?

I did a reservation with my daughter email and after 10 minutes I realise that I can t receive and send emails from her email address. I send 3 emails about this problem and no one answered to me, just an automated email. I was looking for a phone number but they don t have. I can t have my flight tickets and also, I can t speak with them. I want just to change my email address, to send me the flight tickets or to have a cancellation and refund. Don t buy anymore on this website. I didn t saw those reviews before..
Please, send me an answer, something to know what I have to do.
My reservation number is 22074669

I did a reservation with my daughter email and after 10 minutes I realise that I can t receive and send emails from her email address. I send 3 emails about this problem and no one answered to me, just an automated email. I was looking for a phone number but they don t have. I can t have my flight tickets and also, I can t speak with them. I want just to change my email address, to send me the flight tickets or to have a cancellation and refund. Don t buy anymore on this website. I didn t saw those reviews before..

I had an email confirming my flights and now yesterday I received a new email showing two different flights leaving?! But when using reference number on airlines website to check in they show a completely different flight timing out?! I leave in two days and there’s no contact number nor is even an email!? They changed my flights so I now stay over 9 hours in a stop over airport?! Which means I’ve lost a night in a hotel?! What the hell is going on?!

Wow, I wish I read these reviews before booking anything through Trip monster. Never again. What a mess!
I find NO way to contact support after days or searching noline. No email. No Numbers. Nothing.
Please email me with something. Anything!
BN:21336720

Frarådes! Har bestilt utenlandstur den 25/12, og så kanselleres flyet og ombookes til 22/12. Jeg har ingen å ringe, null hjelp å få. Helt håpløst, og ser ut til at jeg må kjøpe en helt ny billett.

T7BCUO Please confirm that my retur ticket at 1.January is OK, althogh I dont use the ticket on the 22th Dec.

I have booked a ticket to Manila from Oslo via Istanbul last May 13 and my order code/ reservation code is 20881693 CA 139619. My reference number is 1ND09Y and ticket number 2355047572364. I have cancelled it due to unexpected circumstances and they directed me a site where I will confirm the refund which is supposed to be 3,648.97 NOK. They said they have accepted the changes. I am still wondering where is refund now since it has been 4 months from the date of my cancellation . Still didn't got the refund until now. No telephone to contact too here in Norway. I am really so sad and at the same time mad about this. Hoping I can my refund now.

I have had the WORST experience with this place. I needed to cancel my flight for reasons which they didn’t find ‘valid enough’ even though the airline has refunded the entire ticket amount to them. They’ve taken my money and are refusing to refund me.

Tripmonster made contact. We now look forward to the proceedings.

We add one star ⭐️

We are desperately trying to find ways to communicate with Tripmonster. No phone, and no email. That’s why the one star. If we through this channel reach the company, and they resolve our issues within reasonable time, we might hand them a few stars:

February 13th 2021 my husband ordered a flight for me and our daughter from Oslo to Nairobi and return. Unfortunately, due to the Covid-19 virus, we were not able to use our tickets.

We considered having a refund, but found after communicating with Tripmonster, it would be just as well keeping the tickets as vouchers for a later trip.

We have now found we would like to use the voucher and receive new tickets from you.

Please contact us as soon as possible and advice us on what to do to achieve this.

The flights we request are described in the screenshot attached this e-mail.

Booking reference on our initial trip was:

We also received an order code:

After reading so many negative comments about how this platform doesn’t work, I have to admit that I got really scared that I thought I got scammed with the purchase of the flight tickets I had just made a few minutes ago before reading all the bad reviews. I wanted to cancel the reservation but when I checked my bank account, the money was already deducted. It was a total mess.
However, I trusted it would work and it did.
I was only charged for the exact amount I saw in the moment of making the purchase, no extras. My e-tickets arrived in the next day and when I called the airline to check the reservation, everything was okay in their system.
I came back from my trip yesterday and I didn’t have any flight canceled last minute. Everything worked as I expected.

The only observation I have for TripMonster is that they should check the way they introduce the passenger information because in my ticket my two last names appeared together and my middle name was missing, and I think that could represent a problem at some point when trying to get the boarding ticket because the information should be as the one in the passport.

Apart from that I am happy with the service I received from TripMonster and I think it deserves to be given a chance.