Tripmonster Reviews 

I have been waiting nearly 3 years!! For my refused boarding cancelled flight refund they left me stranded alone in johannesburg for 30 days was the most horrific experience of my life. You should be ashamed trip monster. itsvery bad the worst customer service I have ever experienced. I am going to contact the financial ombudsman and legal advice you just keep saying your waiting for the airline! I've asked for proof of your correspondence to egypt air and you send nothing! I cannot put the date because you don't allow it which is awfully unfair too. 17774285 is my booking reference the date was 18/03/2020 jayne richards

Tripmonster - travelgenio is a scam! They took my money and never gave me a confirmation # then cancel my flight. They didn't Reverse the transaction still pending. There is no way of getting in contact with this company to get my money back They need to be shut down!!!!! I will report them.
My booking ID 22369881

NEVER BUY ANYTHING FROM THIS PLACE!!!!!

Booked HEL-CDG-HANOI.

Ticket was updated and there was no longer a ticket from HEL to CDG. How I am supposed to catch the flight CDG-HAN? Teleport to paris???

TRIPMONSTER INFORMED THAT THEY DO NOT PROVIDE COMPENSATIONS OR REFUNDS. THIS IS SCAM. NEVER BUY ANYTHING FROM HERE.

very bad service and liars
we went to the airport, wanted to check in and SURPRISE!! we have no booking or any ticket reservation . the website shows us the ticket is cancelled. We lost more than 2000 dollers
Booking referred them to us, so it should be trustful
shame on them

There has been a change in the time of the first leg of our return flight.
Tripmonster have informed of us of the change to the timing.
However, they have not informed the airline that we have accepted the change.
Could you please let the airline know that we have accepted the change.

There are two booking references for the same flight.
Booking ID 21848397
Booking ID 21837407

Please confirm to the email, used to book the flight, that the airline have been properly informed.

Additionally, we need to book onboard luggage for two persons, one for each Booking ID.
This is for the return journey.

Do not use this company!

I booked (21069689) return flights where baggage was incorrectly only added to the return leg of the trip. I paid extra for "Priority Customer Service". I requested Tripmonster to add the 2x baggage to the outbound flights as well.

I contacted the carrier to add the required luggage but they said this could only be done by the agent (Tripmonster). I have now contacted Tripmonster 4 times and received no response: 26 November, 29 November, 5 December, 9 December. I have received no response.

I know the email address is correct as I did receive a response initially to a different request so they are now simply ignoring my emails.

If this is their "priority service" I dread to think what the normal service is like. DO NOT USE.

Tripmonster appears to be owned by Otravo and the CEO is JOOST SCHURING. I will try to contact him directly.

I want to change the date on my ticket, I try to log in to Mytrip but it dont work. I've changed it before and it worked fine. I need help.

Billett id - 22072866

One of my flights which was scheduled for 10am has been changed to 10pm. The airline is telling me that Tripmonster has to get in touch with them to change the flight (which is correct) and yet on the Tripmonster website there is no customer service email address, contact number and the only message displayed when I try to change anything is:

This request can only be managed by the airline. You can access your booking by logging in at the airline’s website with your surname and the airline booking code (you will find the airline booking code in your confirmation email).

Which is simply not true. Awful company and I am terrified that I've been scammed

Update:

Booking ID:
22235228

Original flight:
PC7151

Depart Istanbul:
27.12.22
10:55

Arrive London Stansted:
27.12.22
12:00

NEW FLIGHT:
PC 1163

27-December-2022
DEPARTURE: Istanbul
21:20

ARRIVAL:
Stansted

27-12-2022
22:25

That is a 10 hour and 25 minute difference which is significant.

I arrive in Istanbul at 05:55 on the 27th of December.

Please find me an earlier flight from Istanbul to London on the 27th of December.

UPDATE:
Despite an email response with a new recommended flight which I replied to IMMEDIATELY, they have failed to get me to over the last 10 days with confirmation of the change. The company has not replied to a single one of my emails in that time

PNR: KLTU4M, VUQ2RK
TripMonster Ticket No: 21256541
Share Code No: 235-3937258480, 235-3937258484
My family along with 2 kids were stranded in Delhi Airport for 12 hours due to immense negligence of TripMonster.
I was travelling with my family (myself, wife and 2 kids) from OSL-IST-DEL-HYD on 10th December 2022, thru Turkish & Indigo Airlines. INDIGO airlines confirmed even the seat numbers as 12 A,B,C,D for Delhi to Hyderabad trip through INDIGO airlines BEFORE WE STARTED OUR JOURNEY and when we reached the Indigo counter at Delhi Airport to pick the boarding pass for my wife, and 2 kids as Turkish airlines at OSLO, had some system issue to generate the ticket for all 4 passengers from Oslo to Hyderabad. They managed to get the boarding pass for only me for entire trip and asked to collect boarding pass for remaining 3 passengers, my wife and 2 kids at Indigo Airlines at Delhi Airport.
When we reached the counter there came the first shock at 7:00 AM, that except my name, rest of my family member’s names are missing from the list of passengers who were supposed to take the 9:55 AM flight on 11th Dec.
Why did this situation arise? When I called up My booking agent (TRIP MONSTER), the customer service representative says they can see our (4) confirmed names in the entire trip. Then when I called Turkish airlines, they too confirmed that all the passenger’s itinerary is confirmed and there should not be any problem for us to fly. Then called up INDIGO airlines finally to confirm the tickets, The INDIGO customer service representative said are names are missing and they cannot help.
Now, the INDOGO airlines officer says she cannot find the names in the list?
I kept calling my booking agent, Turkish airlines, and Indigo airlines for more than 4hours, each one of them putting the blame on each other and not ready to attend to the issue and resolve.
I could not take the flight leaving my wife and sick kids stranded in the DELHI AIRPORT alone and fly to Hyderabad. The Turkish airlines representative was not even ready to forward the call to the senior to solve the problem. Finally, ended up buying instant tickets through Vistara and paid over INR 1,10408 for 4 tickets and flew to Hyderabad.
A very pathetic situation created by, TRIP MONSTER, TURKISH AIRLINES and INDIGO. Poor customer service skills, not interested to refund my trip amount, don’t care for any seniors or their company reputation. Does a common man deserve this after having paid a huge amount for a Return International trip from OSLO- ISTANBUL-DELHI-HYDERABAD?

HOW IS THIS COMPANY STILL OPERATING AND NOT BEEN REMOVED. REPORTING THIS COMPANY TO MET POLICE DEPT. NO BOOKING ID THAT VIRGIN EVEN RECOGNISES. EMAIL CONTACT TAKES ME TO MY TRIP.COM. MY TRIP AT FIRST SAID THEY DONT KNOW WHO TRIPMONSTER IS. THEN ROVID(HIS NAME) SAID HE DID DO BOOKINGS FOR TRIPMONSTER. THEN SAID CANT FIND MY BOOKING. REPORTING TO BANKS. ALSO REPORTING TO METROPOLITAN POLICE IN UK FOR INTERNATIONAL FRAUDthey keep asking me for a booking ID and i got no booking iD my booking confirmation code is
YOU HAVE ASKED ME IN THE REPLY BELOW FOR MY REFS I AM REPLYING IMMEDIATELY TO THIS REQUEST AFTER YOUR REQUEST WITH Booking reference:22358644. VIRGIN REF DPC95X

I ALSO NOTE THAT IN YOUR WEBSITE TRIPMONSTER IS OWNED BY OTRAVO IN THE NETHERLANDS AND THE CEO IS JOOST SCHURING. I HAVE NOW CONTACTED HIM TO FIND OUT WHAT IS GOING ON

I have been trying to reach them since yesterday to change my flight which is in two days and I can't reach anyone. There isn't any contact information, and I tried to call the airlines of my flight, and they said they have no access on my ticket!!!!

booking ID 22354499

They are the worst company I have ever seen, I had a typo in my email and now there is no way to contact them to correct that.

$580 was paid and there is no way to contact them.

Booking Ref: 22357575
Please remove the last k from my email, it looks like .comk but it should be .com

If anyone can please correct my email?

I want to cancel a flight.
The "Cancel flight" page says I have to contact the airline, which is not the case, as verified by the airline.
Tripmonster has to cancel the flight.
There is no way of reaching them, either by chat or phone.
The support page seems to have removed anything regarding cancellations.
And when I try to open a ticket, it says I already have one active so I can't send another one????

Booking ID: 22357307

I received an email from Tripmonster informing me that the airline has changed the departure time. I had to log in to accept the new time. I click "I accept", but the website does not register my click, and now I do not know if my acceptance is registered by Tripmonster. I'm looking for ways to contact Tripmonster, but can't find any contact information on their website, only the FAQ. It is a huge problem that it is not possible to get in touch with the travel agency.

Update: After I have posted my review, Tripmonster contacted me and wanted to help me, if I posted my booking-ID, witch is 22207333, directly in this review. What kind of help and privacy policy is this? I change my two star rating into just one star.

Just received this message:

‘ Dear customer,

We are contacting you to inform you that your booking has been cancelled.

If you wish to make a new booking you can visit our website.

Please do not hesitate to contact us if you require further information.’

I tried to call but to no avail.

it showed on Kayak that carry on was included,
spirit send a request to pay for carry on $68 each way!! I complained , they say it is not included..this will add $288 to our flight(2 tickets), the flight leaves at night from Fort Lauderdale (I would have booked a flight from Miami, if I had known).

I have now sent 3 claims to try and change my flight. 2 through the website and once through email. I have gotten no reply whatsoever. I have contacted the airline and they said the dates and times I want are available however I have to do it through the third party. I need my flight changed!! If I get my flight changed easily I’d be willing to update my review. My booking number is 22224349

Please can someone contact me? I have been trying for days to change my flight which is scheduled on the 12th Dec and I cannot find any contact details. I tried to change it via My Trip and it said I needed to change it by contacting the airline directly. I did this and they were adamant it had to be changed by the agency yet there’s no way to get hold of you. Terrible customer support - you don’t mention how to get in contact with you anywhere at all. My booking ID is 22035292.

Absolutely fraud. Our money was deducted two times and now our flight is on 17 December 2022. They are saying no tickets due to technical error. They have no customer care. They reply to emails so badly without addressing the issue. Please do not book.

they change the price of your flight after you finish the whole process, including credit card details. a total scam! they should not be on sites such as kayak.

Edit for clarification:
I saw a flight for $300 on the website. I selected "Book flight". I went through all the pages where they try to sell you extras, I put in all the information of all passengers, I got to the payment page and put in my credit card details - and then after pressing "Next", a pop-up window informed me that the price ad suddenly changed to $345. I immediately ended the process and left the website, realizing that this is a scam.

I am positive that this is a trick to make people pay more than they thought. they trick you into starting the process with them, by showing you a low price that they never actually plan to provide. Then, they try and sell you add-ons, like all such sites. Finally, if you don't agree to any add-ons, they bump up the price at the very very end - hoping you are confused or tired from the process and that you agree.

It is honestly a form of fraud and false advertising - someone should file a class action and make some money from these scammers.