Tripp Bagage Reviews 

Brought 3 Tripp suitcases about 10 years ago for our children's first foreign holiday, we chose them because they firstly looked like Lego which was great for the kids, the colours were bright and they seemed really good quality for the price as they had all the extras like thd inside pocket, the separator with zipped pockets and the security lock.
Now for the bad news I have just brought another one direct from Tripp, the plastic is much thinner the wheels aren't as strong there is no inside pocket and the inside separator is just a thin big of net that looks like you could blow holes through.
I find it so sad when companies build a reputation for good quality and then destroy it by going " cheap"
If I had my way I would send it back but my wife wants it matching so unless I can find a second hand one I guess I will have to put up with it.

Really disappointed with the service received. Ordered a medium suitcase and it arrived with a scuff/little dent on one side. Emailed customer services and asked for it to be replaced. First response was to offer a discount which I declined and again asked for it to be replaced, second response was for a refund, and again I asked for it to be replaced, third response was for it to be collected via courier the following day, no one turned up to pick it. 10 days later nothing had happened, so in the end I just needed to use the suitcase and unfortunately am stuck with it.

So now i have used the suitcase as it took 10 days for the staff member at Tripp to give me the correct return option.

Suitcase is well made and colour is beautiful can’t wait to take it away with me. Customer service is 10/10 speedy replies to my emails or any questions I had asked from Sarah who was a great help!

Brought 2 cases after a 2nd holiday one has a dent on it, emailed company on 28th December nothing heard, emailed again 16 January waiting for a reply. Very unhappy was going to but 2 bigger cases but will look elsewhere now.

Bought 3 suitcases and just by packing them they have white scratches all over I can't even imagine what they will look like by the time I'm ready to travel with airport handlers.
I'm not impressed with the quality

Well I must admit I have owned my suitcase for about 6 years so I do understand they are now out of guarantee, I have used my suitcase once every year since I have owned it so 6 times ? I have contacted Tripp and have explained that two of the rubber wheels have perished and have also sent them pictures to prove this . They have got back to me to say that this suitcase batch was replaced in 2015 but I bought it new a few years later from Debenhams just before they closed down . Surely a suitcase that has only been used 6 times should still be in one piece? Especially with a name like Tripp ? Even other travelers at the airport could not believe it . Really disappointed with them

Suitcase looks good, but awful and not stable at all. Have been trying to get in touch with someone for weeks and no reply. I recently bought 3 suitcases, used 2 thinking they would be reliable and good quality, packed and ready for holiday, take them down to load in the car to the airport, they were so unstable, kept falling over, no one was able to easily wheel them, it was so embarrassing. Do not recommend at all. I previously bought from TK Maxx and suitcases had lasted me years, these couldn’t even make one Tripp (pun intended!)

I bought a suitcase 4wheels cabinsize charcoal. Either the first one and the replacement were not working properly. They did not run properly on 4 and 2 wheels. Even with just a few clothes, the suitcase seemed very heavy and extremely difficult to pull. The worst is that they don't want to compensate with money back or an alternative suitcase. They keep saying that the video does not show any issue but obviously it is very difficult to show the real issue on the video. They don't believe me and prefer to have an unhappy customer despite of the price paid which is not really cheap for the quality...
Very poor experience with them. I was expecting more from such company.

Only given it 1 star because can't rate any less. Very poor service, phone line is a joke, no answer then get cut off. I requested to be called back over email, fb tripp page and leaving a voicemail. I was told not possible, needed to be sorted over email. Paid for next day delievery, got a confirmation email (send to junk email, should have listened to my email!!!) To state next day deliever. Wait in to then recieve an email after 2pm stating it had only just been dispatched and would recieve the following day ( the day we would be away) I then had to cancel dpd so that it wouldn't be left while away outside or with a neighbour (3 suitcases). No answer on the telephone 3 times I called then cut me off adding to my frustration and upsetment. When I recieved an email it was an apology then to say they had refunded my next day delievery cost! No thank you, send me a full refund as the suitcases are useless to me now. Had to run to matalan to buy some. IT is the make, I recommend them as come with a 10 year guarantee!
Take your custom elsewhere to save you lots of frustration and upsetment!
Emails replied to in 3-5 working days is a joke also recieve money back in 3-5 working day. The whole thing is a joke and disgusting!!! So cross as they really don't care.

Ordered 3 suitcases
Paid and luckily I screen shot the payment page
No confirmation email
Selected a local pick-up point as a delivery address
Yodel tracking update showed I’d failed to collect order and it was being returned to Tripp
Rang yodel and they stated that the items was too large and the shop had rejected the items.
Rang Tripp twice and after being on hold for 40 minutes the 1st time and 36 minutes the second the line cut off
If I don’t hear back from them I’ll contact my card company and dispute the transaction
Also travelling this weekend so we are buggered
Avoid this company at all cost, similar reviews online

Avoid at all cost. I will be taking further legal action and carry on contact Tripp until this issue is escalated to a manager. Order from Tripp and yodel has left my parcel behind a bin. The email specifically stated we need to hand it directly to the person and also take a picture of the item with the owner. However this was left outside without any notice. I don’t have my parcel and out of pocket. She. I contact Tripp, Melissa responded with a one word answer letting me know it’s been delivered with a picture of the delivery! Which is not what I expected from Tripp at all! Poor customer service. Phone line also just cuts off after 15 mins on hold.

My own fault in submitting an incorrect order, as I believed I had selected standard rather than next day delivery. Issues started when I attempted to call customer service to clarify delivery details. I spent well over an hour trying to call them, but as others have commented, you hold for 17 to 18 minutes and then just get cut off! I gave up after 6 failed attempts, having also tried the callback and email. Thankfully, I got a helpful email response about an hour later (ironically, far quicker than they promise on the website!).
We've purchased a few items from Tripp and previously found them to be excellent. Sadly, the customer service line lets the company down and just creates frustration - it should either be improved or just closed down and replaced by a messaging service.

This was my second TRIPP hardcase review (original one damaged severely through Easy Jet!) This hard shell TRIPP suitcase has a RIDICULOUS design fault, whereby on the top of the handle is the release button to enable you to lower or raise the handle according to your height. As soon as you lightly touch "said handle" to move/steer suitcase it pops down and jars your body. DO NOT BUY. Customer service unhelpful and not Interested.

Trip service is great. My cabin suitcase came with scratches.I emailed Tripp and Melissa Campbell emailed me and replaced my suitcase within 2 Days.
She was very helpful
Thank you so much Melissa😀👍

Just visited Cheshire oaks tripp, had faulty suitcase that I have many off. Some purchased jan23 & some previous from debenhams mcr. All in good condition.on travel got damaged,found manager condescending & accused me of scam as over warrenty period. The Code in the suitcase told her this but I would have no way of knowing. Mentioned head office would have say that she was being scammed if she had accepted the case.As well as being accused of scamming her which was entirely inappropriate,her goodbye to me was in a patronising tone.I don't have a problem being told that the case was out of warranty but it was the lack of competency and politeness that is the issue for me.

Over the years my wife and I have owned several Tripp suitcases which have done sterling service all over the world without any problems. We were recently very impressed by the response and action taken by Tripp when the telescopic pull handle on our Tripp Lite 4W cabin case broke. The case is light and very easy to use. A replacement case was sent out very promptly by Melissa Cambell who could not have been more helpful even though we couldn't find the original receipt from Debenhams (now closed in Birmingham). She was able to check from the numbers in the cabin case that it was still just within the warranty. I have no problem in thoroughly recommending Tripp suitcases.

Ordered three luggage's, received two with no mention of the missing one being delayed. Only found out when I contacted them. Oh the two sent out were damaged and faulty. Returning ASAP!
I would avoid! Customer service number rings out then cuts off, trying for fifth time as I’m writing this. Emails are delayed

A replacement is on its way
I cannot say how impressed we are with this company
All done over the weekend
Highly recommended

Excellent customer service! We had a problem with a case and Melissa in customer service sorted it straight out for us. Response was immediate and a replacement sent out in days. Would definitely recommend and buy from Tripp again. Thank you

Ordered 2 medium cases in Racing Green on the website they are green, I have had 2 charcoal grey medium cases delivered, I have rung customer service twice and been cut off, emailed no reply and asked for ring back, nothing so far!
This worries me that if customer service is impossible to contact, how many complaints do they have ?