Absolutely awesone customer service. I've been umming and ahing about getting aluminium suitcases for ages. I finally decided on some aluminim-look ones fromSamsonite. They were reduced on CASE... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by p... See more
Company replied
Purchased two Carl Friedrik cases, but needed a question regarding size answering prior to ordering. The staff at Case Luggage couldn’t have been more helpful. During the online order process ther... See more
Company replied
It takes a bit of getting used to because it isn’t like most suitcases. One half collapses when it is empty, but it is well made, light and organises your packing into two separate sections which mak... See more
Company replied
Company details
Written by the company
100 Years of Luggage Expertise. At Case, we've been sourcing and selling the world’s finest luggage since 1923. From luxury suitcases to smart business bags and trusted travel accessories, we bring you the best from brands like Samsonite, Tumi, Bric’s, Briggs & Riley, Carl Friedrik and many more. Whether you're heading off on a family holiday, business trip, cruise, or weekend away, you’ll find premium luggage, backpacks, holdalls, laptop bags, and RFID wallets, all backed by expert service and free UK delivery. Shop in-store or online with confidence. Case is your trusted luggage specialist for every journey.
Contact info
720 Centennial Court, Centennial Park, WD6 3SY, Elstree, United Kingdom
- 0345 003 8283
- info@caseluggage.com
- www.caseluggage.com
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely awesone customer service.
Absolutely awesone customer service.
I've been umming and ahing about getting aluminium suitcases for ages. I finally decided on some aluminim-look ones fromSamsonite. They were reduced on CASE so it seemed destined to be.
I ordered 2 of the 81cm and one of them arrived very shortly afterwards. Only problem is, its HUGE.
Totally and utterly my fault.
We normally fly BC when we go long haul and I stupidly assumed 32kg was the only issue. These bad boys would easily hold 32kg BUT, it's about the dimensions, too and this one exceeds them. My fault for not checking.
Returning them is FOC, which I'm amazed by. DPD is going to collect one tomorrow and Simiran (CS agent who is an absolute delight) is going to try and cancel the second one as it may not have been dispatched yet.
I will totally use CASE again. Excellent company.
April 15, 2026
Unprompted review
Got a refund, no issue
I ordered a bag but it wasn't what I was expecting (my fault), so I returned it for free with no problems.
August 12, 2025
Unprompted review
Reply from Case Luggage
Dear Carolyn,
Thank you for taking the time to leave your review.
We’re glad to hear that the return process went smoothly and that you received your refund without any issues. We really appreciate you sharing your experience.
Best wishes,
Case Luggage.
Very disappointing
Ordered a case online and paid £580. Thye sent me an email to say that they could not fulfil the order and I would have my money back in 14 days. So they get free use of my money for 2 weeks. Brilliant.
July 3, 2025
Unprompted review
Reply from Case Luggage
Dear Grahame,
We're sorry you felt the need to leave a 1-star review.
We notified you by email as soon as your refund was processed, advising that it would take 3–5 working days to appear in your account. While our policy states that refunds can take up to 14 days depending on your payment provider, most are completed well within this timeframe.
Unfortunately, your order could not be fulfilled due to a stock discrepancy, and the refund was issued promptly once this was identified.
If you have any further questions, please feel free to get in touch.
Best wishes,
Case Luggage
My suitcase is just what I needed
My suitcase is just what I needed, perfect and very quick delivery.
I will definitely use case luggage again in the future. ❤️❤️❤️
April 17, 2025
Unprompted review
Reply from Case Luggage
Dear Zara,
Thank you for your lovely review! We're so glad to hear your suitcase was just what you needed and that delivery was quick. We truly appreciate your support and look forward to welcoming you back in the future.
Best wishes, Case Luggage
Had an amazing experience with Case
Had an amazing experience with Case, ordered two suitcases on a friday that needed to be personalised, was flying on a trip on Tuesday, they said they couldn't get them to me before then but they arrived early Tuesday 2 hours before I left! Very happy traveller with brand new Tumi cases. Fantastic service from Case, highly highly recommended.
April 29, 2025
Unprompted review
Reply from Case Luggage
Dear Andrew,
Thank you for your wonderful review. We're so pleased to hear your personalised Tumi cases arrived just in time for your trip! It’s great to know our team was able to exceed expectations and help make your travels a little easier. We truly appreciate your recommendation.
Best wishes, Case Luggage
Awful service
Awful service - order sent to FedEx for delivery, not showing on FedEx tracking. Case said FedEx returned order to them. Personally reckon order just didn’t get processed & they waited for me to chase before saying they would refund. Hope refund actually arrives. Pity I can’t give them a minus rating. Update - apology received from Case for something I hadn’t even ordered? Refund was sent well after delivery date had passed & only when I chased missing order. Finally sourced elsewhere with free next day delivery & it arrived on time as stated.
March 5, 2025
Unprompted review
Reply from Case Luggage
Unfortunately this order was returned to our warehouse by mistake, and a refund was processed immediately as we assumed the order had been rejected by the customer. In future, please contact us before leaving a review as we are more than happy to resolve thesese situation and explain what happened before a negative review is left. This was a simple mistake which was rectified immediately.
I have so much trust for this company
I have so much trust for this company. One of the suitcases I bought from them had a small mark. I called and immediately they sent one to replace it. They trusted me and replaced the other one before I sent the other one. Welldone and keep it up. I wish I would able to give you 10 stars
February 26, 2025
Unprompted review
Reply from Case Luggage
Dear Virginia,
Thank you for your kind words! We're delighted to hear about your positive experience with us. Customer satisfaction is our top priority, and we always strive to provide the best service possible. Your trust means a lot to us, and we truly appreciate your support. If you ever need anything in the future, we're always here to help.
Safe travels, and thank you again for your wonderful review! 🌟
Best wishes,
Case Luggage
Reply from Case Luggage
Dear David,
Thank you for your kind review! We're delighted to hear that you found our service efficient and fast, and that you were pleased with the deals. We truly appreciate your feedback and look forward to serving you again.
Best wishes,
Case Luggage
Great customer service
I received my purchase of a Briggs and Riley case as planned, however in the wrong colour. The reason for the 5 star review was the service approach to make this right, which considered the situation (time critical gift) and the customer service professional I dealt with (Simiran) who dealt with the whole situation empathetically and with urgency. Any company can have a warehouse mishap, but it’s how you recover that sorts out the good ones from the bad.
December 19, 2024
Unprompted review
Reply from Case Luggage
Dear Dom,
Thank you so much for your wonderful review. I sincerely apologise for the mix-up with your order, but I'm thrilled to hear that our customer service met your expectations. It was a pleasure to assist you, and I'm so glad we could resolve the situation in a timely manner.
Your feedback means a lot, and we're grateful for your understanding. We look forward to serving you again in the future.
Best wishes,
Case Luggage
Would highly recommend
Would highly recommend. Excellent throughout!
Simiran, thank you for your professionalism, your diligence and for acting swiftly. You've made our experience at Case so easy!
We'll be back thanks to you.
Thank you!
December 18, 2024
Unprompted review
Reply from Case Luggage
Dear Steven,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with CASE, and it was a pleasure to assist you. We're so glad we could make your experience easy and enjoyable.
We look forward to welcoming you back soon!
Best wishes,
Case Luggage
Quality Luggage with Top Class Customer Care.
A few weeks ago I contacted Case Luggage concerning monogramming on Tumi Cases. Simiran and her colleagues were very helpful.
The prices at Case Luggage were unbeatable, so much so, I purchased a Tumi Cabin Trolley and the matching Check-in Case. They just spin on a "sixpence"!
Delivery was quick and the cases arrived in perfect condition.
I was so impressed with the quality of my luggage, the great prices and top class Customer Service, I proceeded to purchase another Cabin Trolley!
I cannot praise Simiran and her colleagues highly enough! They are very knowledgeable, attentive, pleasant, reliable and absolutely have Top Class Customer Care!
Another bonus is someone always responds to your enquiry straight away!
Looking for luggage.....
Go to Case Luggage.
You won't be disappointed.
Many thanks,
Jane
November 14, 2024
Unprompted review
Reply from Case Luggage
Dear Jane,
Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear that you had such a positive experience with us and that Simiran and the team were able to assist you so well.
It’s fantastic to know you’re enjoying your Tumi Cabin Trolley and Check-in Case, and that their quality and functionality have impressed you. Your feedback about our prices, delivery, and customer service means the world to us, and we’re thrilled to have exceeded your expectations.
Your recommendation is truly appreciated, and we’re so grateful for your continued support. If there’s ever anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Thank you again, Jane, and we look forward to assisting you in the future!
Warm regards,
Case Luggage
Brilliant service and communication…
My 4th time with Case. Once again, brilliant service and communication from Simran. No request was too much to handle and the case was dispatched promptly and arrived in great condition. Super pleased with it.
November 6, 2024
Unprompted review
Reply from Case Luggage
Dear Nipun,
Thank you so much for your kind words and for being a returning CASE customer! We're thrilled to hear that Simran provided excellent service and that you’re pleased with your new case. It’s always our goal to make every experience seamless and satisfying. If there’s anything else we can assist you with, please don’t hesitate to reach out. Enjoy your travels with your new luggage!
Happy Traveling!
Case Luggage
My suitcase is just what I needed
My suitcase is just what I needed, perfect and very quick delivery. Great service
Great quality and fast delivery . All my queries were answered and i will definitely use case luggage again in the future.
October 24, 2024
Unprompted review
Reply from Case Luggage
Dear Amber
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Problem solved by Simiran at Case Luggage
I purchased a Tumi Mclaren case at T5 and jumped on a flight. Unfortunately the case was hard to push and wheels went every way but straight...
After being contacted by Simiran from Case Luggage, Simiran took ownership and sorted the problem. From returning the product to shipping a new product to me in time to travel a few weeks later, Simiran kept me informed and up to date.
I have purchased from Case many times. This turned my only negative experience with them into a very positive one, thanks to Simiran.
October 27, 2024
Unprompted review
Reply from Case Luggage
Hello DA,
Thank you so much for your kind review! We’re thrilled to hear that Simiran was able to turn the experience around for you and ensure everything was resolved smoothly and in time for your travels.
We appreciate your continued trust and loyalty, and we look forward to assisting you with any future needs.
Safe travels, and thank you again for choosing Case Luggage!
Kind regards
Case Luggage
Super Joules rucksack
Super Joules rucksack, perfect for trips abroad! Lovely blue/white striped lining, love it!
July 1, 2024
Reply from Case Luggage
Dear Ms Peat,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Amazing customer service from Simiran
Easily the best service I’ve had in a while - had an emergency the day before travel and needed my luggage with me fast so I could catch a flight. Simiran was awesome on the online chat at putting me at ease, and then called me afterwards to assure me that the cases were with DPD and on their way. Everything arrived safe and sound and I didn’t have to carry my stuff abroad in carrier bags - thanks so much for making this such a pleasant experience!
October 4, 2024
Unprompted review
Reply from Case Luggage
Dear Tim,
Thank you so much for your kind words! We're thrilled to hear that Simiran was able to assist you during your emergency and ensure your luggage arrived in time for your trip. We understand how stressful last-minute travel can be, and we're glad we could make the process smooth and worry-free for you.
Wishing you safe and pleasant travels, and we look forward to assisting you again in the future!
Warm regards,
Case Luggage
Speedy delivery
Speedy delivery. Lovely large suitcase with the 8 wheels and lock.
September 26, 2024
Reply from Case Luggage
Dear Lisa,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Reply from Case Luggage
Dear Rik,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Excellent service
Firstly the price which was unbeatable, the product was exactly as described and delivered free within 48 hrs of my order. The website is very easy to use. I have used this company before and had the same excellent service and will use them again for any future purchases.
September 9, 2024
Reply from Case Luggage
Dear Ann
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Prompt delivery
Prompt delivery, ease of ordering.
Kept up to date of delivery with phone call 1 hr before delivery
September 5, 2024
Reply from Case Luggage
Dear Tony
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.