Go Places Reviews 1,748

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed and efficiency of delivery, often receiving their orders the very next day. Many people appreciate the competitive pricing, finding quality products at better rates than elsewhere, and the overall ease of the ordering process. However, some customers also noted occasional issues with delivery partners, leading to delayed or undelivered items. A few people experienced problems with product quality, such as handles breaking or cases cracking, and some found the return process challenging due to difficulties with collection.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with... See more

Product

Consumers generally express satisfaction with the products, frequently highlighting their high quality,... See more

Price

Customers had positive experiences with price, consistently finding very competitive pricing and great deals.... See more

Service

Reviewers consistently express high satisfaction with the service. Customers frequently highlight the... See more

Order

People report positive experiences with order. Customers frequently praise the ease of ordering, with many... See more

Based on these reviews

Rated 5 out of 5 stars

Quick delivery service. Unfortunately after 2nd use the handle wouldn’t come passed level 1. Emailed Go Places on Monday, attaching a foto of issue. The rep said I could return and get a full... See more

Rated 5 out of 5 stars

The suit cases we ordered came next day delivery as promised (Impressed). Unfortunately they were smaller than we anticipated. As we had left it very late to purchase them we decided to go with o... See more

Company replied

Rated 5 out of 5 stars

I rarely am compelled tp write reviews but I am really impressed with this company. Firstly I got a great price on some beautiful luggage which I bought for my daughter. High quality and very aestheti... See more

Company replied

Rated 5 out of 5 stars

Urgently needed a new cabin case .. we were travelling in a couple of days and I had missed the cut off time for next day delivery. I rang on the off chance to see if they could help! Excellent custom... See more


Company details

  1. Luggage Store
  2. Bags and Luggage Store

Written by the company

Go Places is an online luggage retailer that actually loves talking to customers! Not sure about which size suitcase to purchase? Unsure about whether you should purchase a soft-sided or hard-side cabin case? Want to check how quickly we can deliver an order? Give us a call! You can contact us on 01403 713332 Monday – Friday 9:00am until 5:00pm. If we’re busy on the phone, then please leave a message and we’ll come back you as soon as possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fab customer service; great priced suitcase.

Ordered a well priced 4 wheel suitcase on their website. Unfortunately the 2 wheel version was delivered. I emailed the company that evening, and the next morning one of the Go Places staff called me to rectify the situation. They got the actual one delivered and collected the one I didn’t want. Such helpful, efficient service!

April 7, 2026
Rated 5 out of 5 stars

Samsonite Magnum Eco Large

Ordered 2 Samsonite Magnum ECO 75cm 4-Wheel Large Suitcases in forest green. Pleased with the price. Delivered within a couple of days of placing the order and well packaged. Would definitely order from this company in the future.

April 7, 2026
Rated 5 out of 5 stars

First Class customer service

This was my second purchase of Samsonite cases. When I received my second order there was an issue with the case, I contact the company by phone and spoke to I believe Liam?
Liam asked me to supply him some images and replied promptly with an apology.
Issue was resolved in a timely manner and I would definitely recommend Go Places to anyone interested in making a purchase.
Customer service aftercare is how companies should be measured and Go Places definitely achieved this 100%
Thank you.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and efficient delivery.

I had some queries about a product which were dealt with professionally and efficiently. I ended up placing my order a little after the cut off for next day delivery and they still managed to despatch same day. Liam dealt with my query and also proactively updated me that they managed to get the shipment out, it was a nice personal touch. Would use 'Go Places' again in the future.

March 24, 2026
Unprompted review

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