Tripp Reviews 

When my suit case arrive, I realised it was too big. Easy to return. When the money seemed a bit slow going into my account,I contacted Tripp & a very nice lady was super helpful & it was sorted

Case was good price came quickly but not used until now when found missing zip pull on inner pocket! Luckily zip works canalised ring pull as a result- minor thing but makes me concerned how the suitcase will perform!

Many thanks for the explanation! Changing review as all else fine!

Purchasing my Tripp suitcases was easy and as we needed them urgently and opted for the next day which were delivered with 24 hours . On return from our holiday one of the suitcases was damaged . Called the customer service and Rachel White was super helpful and replaced this . She was polite and responded so quickly to my email . Cannot thank Rachel enough …. Apart from one suitcases all 3 of my other Tripp luggage arrived with no damage .

Excellent. We have a number of these cases now and have lasted years. Had an issue and customer service (Sasha) was fantastic. Very helpful. Will be buying all our luggage from Tripp

I had a problem with a wheel on my Tripp suitcase. The suitcase wasn’t very old and had only been used about three times. I contacted Customer Services and Sasha was really helpful in assisting me to sort the matter satisfactorily.

I am very impressed with the quick and efficient response from Tripp.
The handle on my case had unfortunately broken, advisor Rachael White was very helpful and quickly resolved the situation and ordered a replacement case.
Great customer service. Thank you so much

Disappointing experience

Ordering from Tripp was straightforward and the suitcase was dispatched quickly. Unfortunately, the delivery and condition of the item were very disappointing.

The parcel arrived within the stated DPD time slot, but the box was slightly dented and the tape had started to peel away at the sides. More concerning was the poor packaging. The suitcase was simply placed inside the box with no bubble wrap, protective covering or additional packaging to prevent it from moving around during transit.

When I removed the suitcase, it was clearly damaged, including a large golf-ball-sized stain, long scratches down the centre and dirty wheels. The condition of the wheels and the overall appearance also gave the impression that the suitcase may have previously been used.

I contacted Tripp immediately to report the issue and asked how they intended to resolve it, particularly as I need the suitcase within a few days. Unfortunately, over 48 hours later I have still received no response.

Very frustrating, especially from a company I expected better from. I hope Tripp responds promptly and resolves this.

I had an issue with our case handles. I contacted Tripp, Sasha replied and resolved the issue efficiently. As the cases were under guarantee two replacement cases are on their way to us. I am impressed with Sasha's level of communication and speedy resolution of our issue. Thank you

Absolutely super customer support from Sasha. Dealt with my query so efficiently and satisfactorily. Great prices for quality products. Will definitely buy again and highly recommend.

Absolutely outstanding customer service from Rachael White at Tripp. Had a problem with a faulty handle and Racheal dealt with this promptly and with an excellent outcome of a replacement suitcase in under a week.
Would not hesitate to recommend Tripp for anyone looking to buy quality suitcases at excellent prices.
Thank you Rachael

Ordered a large suitcase from Tripp, urgently needed for a trip in two days after a crack appeared in my current case. I collected it today - but have been sent the wrong one. The delivery note stating the correct colour is sitting in the delivery box on top of the very obviously wrong bright turquoise one. It's inexcusable. There is no telephone number support, only a contact form advising of a response within 3-5 working days. The error is completely avoidable and has greatly inconvenienced me. I will have to go and quickly buy a case I probably don't want, just for speed, or keep a suitcase I do not like or asked for.
I'm really not sure how Tripp can rectify this but we will see. First experience of Tripp, and I'm very stressed.

A problem with my suitcase was dealt with quickly and efficiently by Rachael.
I have taken delivery of a new case today.
The customer service was first class

It is my second time purchasing my luggage set from Tripp. The aftercare is second to none so if isn't broken etc. Totally recommended as a company.

Bought two large soft suitcases but unfortunately the stitching came loose on both of them. The customer service was second to none, they replaced both suitcases without any quibble. Super fast efficient service. Thank you.

had an issue with 4 cases which was resolved by Rachael extremely quickly and very satisfactory . excellent service

Sasha Gaskell helped with a faulty case, all resolved. thank you for your help.

Great customer service when I had an issue

Thanks to Nikita and Chantelle

I am a frequent traveller and my family have been using Tripp luggage for over 20 years. A wheel had come off on one luggage and it was reported to customer service. Sacha picked the ticket up and worked through to resolution in replacing the suitcase with prompt communication. Great brand and super customer service. Thank you Sacha.

Sasha and Hits made dealing with Tripp an absolute pleasure. Clear instructions for the information they needed about the issue with the wheels, and no quibble replacement. New wheels attached and suitcase back to its best. Very happy.

I bought a suitcase from Tripp about three years ago. Unfortunately, one of the wheels stopped rotating and got badly worn. When I tried to claim on the five-year guarantee, Tripp immediately offered to exchange the suitcase. When I changed my mind and said I was thinking of buying a different type, Tripp immediately offered a full refund. Excellent customer service.