Tripp Reviews 

I received excellent customer service from Hits and Sasha at Tripp. I purchased a suitcase in 2023, and recently the rubber came off one of the wheels. I emailed the customer service team, and Hits and Sasha were incredibly helpful from start to finish.

They responded quickly, kept me informed throughout the process, and arranged for a replacement wheel to be sent out in a very short time. The whole experience was hassle-free and exceeded my expectations.

It's great to see a company that stands behind its products and has such helpful and efficient staff. Thank you, Hits and Sasha, for your outstanding support. So outstanding i bought another two suitcases I wouldn't hesitate to recommend Tripp .

Thanks again !
Emma

Tripp customer service was excellent. Chantelle Butler the customer service advisor did a great job and within less than a week we have a replacement rucksack on its way. We always buy from Tripp. Tried and tested. A great company. Thank you Chantelle 👍

Bought a case back in 2024 and stitching had come away, contacted Tripp and spoke to Rachael in Customer Service and she couldn’t have been more helpful. So helpful and responsive, we couldn’t have wished for more. Within a week we have a new case delivered to the door!
Thanks Tripp! Will always come back to you and cannot recommend highly enough

I recently had a need to contract Trip as my case had stopped functioning and must admit I did not hold out much hope of a successful resolution. However my query was answered really quickly and a replacement case is on it way. Really happy customer and excellent customer support from Rachael White. Thanks to all. Highly recommend this company and their products.

The suitcase is great, but much more importantly the after sale support is fantastic- Sasha and Hits were friendly, quick and helpful in getting me some replacement wheels so I can enjoy my next trip!

Faulty/worn wheels just within warranty. Expected replacement wheels to be provided but replaced the whole case. Fairly painless and quite efficient. Overall good customer service.

Having raised with customer services that I did not receive my full order. 3 days later I was advised it was sent and the case is closed, as the cabin suitcase would be in the large suitcase. Having replied to customer services I have checked and it’s not here like I wouldn’t have checked before I raised the issue Iv been advised the case is closed without receiving my full order ????

I ordered 3 bags in a sale and ended up receiving 2 of them, with the 3rd one not in the package. I was initially really unhappy as I didn't expect such an error to be made when ordering directly from Tripp.

I raised the issue with them via email, and thankfully received excellent support from Rachael, who was able to resolve the matter very quickly.

Mistakes do happen and this experience reminded me that they can happen to anyone. What makes this a 5 star experience though is how well the company handled the error and dealt with the matter, which makes me feel a lot more assured in ordering from them again and recommending others to do the same.

Thank you!

Great service from Tripp when I had an issue with a case , Sasha was most helpful and the issue was resolved swiftly .

We bought our original suitcase directly from Tripp and within a short period of time and after only being used twice the rubber on the wheels disintegrated, they replaced that case with an alternative and after being used only 3 times the telescopic handle came off, the internal plastic holding clip had broken. I sent them pictures and a video of the issue and their response was to advise me to try and get it fixed independently as the original warranty has run out, I have thrown it in a skip where it belongs. Two cases that both failed with very little usage in a very short period of time points to a poor quality product that is not fit for purpose, I could have followed this up but no doubt I’d have the same problem in a couple of years so I’ve decided to just not buy their suitcases in future. They look fantastic but are made in China with cheap materials and poor quality control , they are not durable and will fail after a couple of holidays.

Sasha at tripp was extremely helpful at all points.. she was professional and friendly and found a solution to my order. I am very happy with my product and the service from sasha
Thank you

Tripp suitcases have always been the best imo as an alternative to Antler. The only think I would say is that they need to up their game in terms of designs like Antler do. Quality is excellent, good variety & great value for money. Had an issue with my zip & contacted customer service & spoke to Susan M-Y Ma who was amazing to deal with. Agreed my exchange under the warranty terms with no issues & extremely helpful & polite. Thank you!

Ordered 2xCases which arrived and seemed good for the money. A bit flimsy feeling but light and seemed OK so packaging etc disposed of. Unfortunately when trying to add name etc to the ID tag
on the back of one of the cases the tag fell apart. I managed to clip it back together but it came apart again.Contacted Tripp to ask for a replacement part providing all the info/pics etc they asked requested. They have refused stating that as the ID tag doesn't affect the functionality of the case they won't provide a spare part. Whilst that may be true it does affect the functionality and use of the ID tag which is an integral part of the case.
Beware , a brand new unused case with a dodgy part - all be it a small part - and Tripp are refusing to do anything about it.
Don't think that's much of a warranty so don't hold out much hope for making a claim if anything more serious goes wrong with the case.
I work in the travel industry and certainly won't be recommending Tripp to anyone.
Edit - this is a brand new model called CRUISE so following on from Tripps reply spares should be available?

After a lot of research we chose to order the medium suitcase from Tripp. Not disappointed at all. Excellent quality throughout with fast delivery.
Nikita from Customer Service was outstanding and couldn't have been more helpful.
An excellent quality product backed up by superb Customer Service.

Had a faulty case. Excellent service and replaced under guarantee. Fantastic

Tripp offer a warranty on all of their cases, but the zip on mine broke during the first use and I’ve been chasing for months with no response to any emails or customer service forms. Very poor communication to resolve a simple issue
Order number T273077054. Need the replacement to be sent to a different address so please read my email.

I bought teal green medium sized hardback suitcase a couple of years ago.
Unfortunately the side handle broke.
Never registered the case......
I Emailed customer service to for information where I could buy a replacement handle.
Nikita was very patient and very helpful ,went above beyond .
I couldn't find the serial number on the case!
Thank you once again Tripp
Carol from York

The suitcase seems okay.
The real issue is with the aftercare.
We had a broken wheel, most likely due to the baggage handling. We understand this is not covered by the warranty but Tripp will not sell replacement wheels and they appear to be unique to Tripp suitcases.
We therefore have an unusable suitcase because Tripp will not sell replacement parts. Its almost like they are forcing us to buy a new suitcase. Guess what, it won't be a Tripp one!

I cannot praise Tripp's customer service and their commitment to delivering excellent customer service enough. The way and the speed that they resolved my issue was nothing short of amazing.

My experience started when I returned from a vacation and noticed that my TSA security lock had been broken. I viewed the Tripp web page and found a contact form. It was easy to fill in, I advised them of my problem with the broken lock. I recieved a response the following day asking for photographs and purchase details etc, which I returned. Being truthful I was anticipating a response along the lines of "the lock had been damaged by baggage handlers, and therefore would not be covered by the 5 year warranty."
I was wrong. The service I recieved was second to none and probably the best that I have ever experienced.

Nikita was my customer service contact, she kept me fully informed at every step of the process. Initially I was expecting a replacement lock however Nikita informed me that my lock was now obsolete and that the whole case would be replaced. I was even asked to choose my replacement case from Tripp's entire range. This was far and beyond my expectation.
Within a week of me first reaching out to Tripp about my broken lock I had a replacement case.

Thank you Tripp and Nikita, you have been a complete joy to deal with, professional, courteous and timely and I will recommend Tripp to everyone looking for a suitcase in the future.

Massive thank you to Nikita. Your efficiency patience and customer service was amazing. I would highly recommend to anybody to buy from Tripp. My experience was top class and I am very grateful.
Lesley