I love booking through Tripshock.com. It shows upfront pricing, all the information I need going in on the activity, and after purchasing, sends me even more information to make check in successful. T... See more
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See what reviewers are saying
I was the designated activity planner for a trip to Destin for my big friend group. Naturally, a pontoon day at Crab Island was on everyone's list. I really like how TripShock had the filters so I cou... See more
Excellent customer service experience and amazing way to find fun activities when visiting a new place. We really enjoyed our dolphin tour and paddle boarding lessons we booked with them and will be s... See more
I have used Trip Shock as a seller for three companies and as a trip purchaser countless times. I have had only amazing experiences on both ends. Customer service is quick and pleasant. Easy interface... See more
Company details
Written by the company
This website allows you to book activities and tours online.
Contact info
3999 Commons Dr. W Unit N, 32541, Destin, United States
- 8504245125
- customercare@tripshock.com
- tripshock.com
Parasail party
Mason and JJ were very professional, friendly, and made our trip all the more special. We never got our jet ski drivers name but he was awesome it was good to start and end with him! Will definitely be doing this again
June 11, 2021
Unprompted review
Do not book with this company they make …
Do not book with this company they make promises and don't fulfill with them. I purchased a dolphin cruise for a wedding gift for my best friend. They called the company because they were unable to attend they said it it would be available to rebook. Upon trying to rebook they refused saying it was non-refundable and when I called to complain I asked for a refund. They were not accommodating in any way and not friendly. I will never book with this company again.
June 30, 2017
Unprompted review
Reply from TripShock
Dawn,
We are sorry to hear about your experience. I'd like to state for the record that you originally purchased and booked this tour for the previous year. We gave your guests the option to rebook, but they never did. They just didn't show up and this counts as a no-show. You called us several months later and asked us to honor this reservation, but this is not how this works. The tour company could have resold these seats and you agreed to the booking terms when you made the reservation. If they would have called us to rebook when they were supposed too, we would have made that change. We were not rude or unfriendly, we were just trying to state the facts.
TrustPilot Disclaimer: For all readers of this review, please note that TrustPilot is not in anyway affiliated with TripShock and they do not validate any of the customers who make reviews. TripShock surveys every customer that uses the site and 97% of their reviews are either 4 or 5 stars. You can see full results here https://www.tripshock.com/reviews.html. TrustPilot does not post any of these reviews because they require a large fee in order to use their premium service.
We loved our jet ski dolphin tour
We loved our jet ski dolphin tour. We got plenty of time on the jet skis, the staff was wonderful and our guide, Dave was excellent! I'd heartily recommend this water adventure! Try Extreme Watersports Alabama.
June 25, 2017
Unprompted review
I'm a believer...customer service isn't dead
Easy to book through and found us a great discount on a dolphin cruise in town, on our stay-cation. We've already booked our next fishing trip through them as well for the summer. Can't say enough good things about the customer service and specialized attention they gave us to help accommodate our special needs daughter. You've made me a believer!
April 25, 2017
Unprompted review
I cannot say enough about my experience …
I cannot say enough about my experience with this company. It was deplorable! While one person (Stephanie) was so amiable and understanding, one manager (Sarah) talked to my wife like she was a dog! I would not recommend this booking agency for any future bookings!
April 24, 2017
Unprompted review
Reply from TripShock
Robert,
Thank you for leaving a review. I'm sorry to hear your experience wasn't satisfactory. Just for the record, we listened to the phone call with your wife and our agent absolutely did not treat your wife "like she was a dog". We are very sorry your trip got cancelled as we have no control over this. Refunds take 3-5 business days and we can't accelerate. We explained in the initial call that we would be charging your card when making the reservation -This has always been how we do it. I'm not sure how else we could have handled this. Again, we are sorry for the inconvenience.
Regards,
TripShock Team
Plantation tours
If you won't. To save some money on tours in new Orleans.and who doesn't like to do that book with tripshock its easy fast if l can do this anyone can.thanks Tripshock i will book with you again!!
November 16, 2016
Unprompted review
Dolphin Cruise
Sarah helped us book a 90 minute dolphin cruise at Caribe Marina in Orange Beach, Alabama. It was awesome!
November 10, 2016
Unprompted review
Excellent service
Tripshock was very efficient and worked well for us. Even though our initial tour was booked, they were able to find us the same tour for less on the day we wanted. I was very happy with their service.
November 8, 2016
Unprompted review
Saved a few bucks!
Bought the exact same tickets for the Haunted History Tour that I could have bought directly from them, but I saved 5 bucks! Pretty good deal!
November 8, 2016
Unprompted review
Excellent service.
I had very nice experience when booking my trip. Thanks for all the help.
November 5, 2016
Unprompted review
Awesomeness!
This was a completely different and new experience! Friendly staff and completely professional!
November 3, 2016
Unprompted review
Dolphins
Great crew on the Boat ,captain explained everything on the trip and was funny too.We enjoyed this trip very much .We got to see lots of dolphins.
November 2, 2016
Unprompted review
I feel that this is a great resource for bookings.
This is a great tool for excursions....
November 2, 2016
Unprompted review
Terrible
The website is very confusing.
The tour that I had reserved through trip shock wasn't going on at the time and place it was advertised. There's was a different tour that I had no desire to go on. It wasn't the one I had bought the voucher for. Even if I had wanted to do that particular tour, I couldn't have. It was over booked, over crowded and the most unorganized chaos I've seen.
October 31, 2016
Unprompted review
Reply from TripShock
Elisabeth,
Thank you for you review and feedback. I'm sorry you had a bad experience. Witches Brew Tours only had one female tour guide working that evening and they were definitely doing tours because 26 other people (the legal limit per tour is 28 people) were booked on their manifest for that tour. As per our phone conversation, I believe you ended up speaking to a different tour guide with a different company. And because New Orleans gets around 50,000 visitors during Halloween weekend, the hustle and bustle can be very confusing to some people.
We book cemetery, ghost and voodoo tours for 3 different companies and they all accept our vouchers. The owners and managers of those companies are the ones that set the voucher program up so they have to accept them. I have spoken with our department heads at Tripshock and the manager of Witches Brew Tours so that we can use your feedback for training purposes. I am also fully refunding your purchase. Refunds can take 3-5 business days to go back on your card, depending on your bank. If you have further questions, please call me here at the office 1-800-450-7139 ext 1002.
Regards,
Sarah
Guest Service Mgr.
Booking online
The online booking for reservations was a simple process.
October 28, 2016
Unprompted review
Way to go
Very easy to book - no glitches in reservation. We had all the info we needed.
October 27, 2016
Unprompted review
Easy transition from online to real life.
Bought 2 tickets online for a sight-seeing tour in New Orleans, showed my cell phone to the clerk at the bus stop, he got my transaction id and printed the tickets in a matter of minutes. Fast, easy and cheaper.
October 27, 2016
Unprompted review
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