Tripsta Reviews 

AWFUL SERVICE! FLIGHT BOOKING WAS INVALID! I booked 2 return flights from London to Bangkok via Beijing. I got my confirmation emails and everything seemed fine. A few months later I get an email saying the flight time of one of our flights was changed by the airline and I had to either agree or disagree with the change and if I disagreed, Tripsta would contact me to find an alternative. I agreed to the flight change as it was not a problem. About a week later I had another flight change email. This time I did not agree with the change and awaited contact from Tripsta to find an alternative. During this time I emailed them 4 times and called multiple times to find out what was going on and did not get a response at all. Eventually I contacted Air China directly who told me that Tripsta no longer had authority with the airline and that our flights were not valid!!!!!!!! Luckily the airline agreed to make an exception and rebooked our flights directly with themselves. I still have not heard anything from Tripsta! Awful company!

Total scam. Paid £92 for luggage on our outbound and inbound flight. Aegean claimed that we hadn't paid for luggage on the inbound and forced us to pay an additional €60 at the airport, asking me to take up the issue with Tripsta.

It is impossible to get through to Tripsta on either of their two phone numbers or email address so we are unable to claim a refund.

pathetic customer service, have been trying contacting them from within UK for the last 2 weeks, landline london number wont connect and out of hours and weekend number will play song for 6 mins and will drop after that, charging you around 2£ each time. Have tried contacting them using online form, 3 times, over 2 weeks now, not a single reply to my email. Really would never use it again, highly not recommended !!! pathetic customer service

It’s impossible to get in touch with them. I’ve tried several times to phone call, I’ve sent messages, emails and haven’t gotten any answer.
This is just wrong.
I bought my ticket with a cancelling insurance option, which is impossible to activate.
AVOID at all costs. I’d rather paying a higher price but being able to have a basic service.
Ridiculous.

Impossible to contact company - I tried in vain to change the name on a flight ticket but Tripsta clearly have a policy where they wash their hands of customers once they have collected your money. Terrible company.

Terrible !

While booking my ticket, there was an error message saying that something went wrong and that the booking wasn't confirmed. It worked on my second attempt. However, I was debited TWICE ! It is impossible to reach the support by phone (the phone number doesn't even exist) and its been 2 months that I am waiting for their email answer !!
AVOID this website !

We had a very bad experience with tripstra, it was impossible to change ticket to Nicaragua. We started early to try this, but they send us to airline and back again. During this period there was a negative traveling advice from most of EU countries and USA. They were not willing to give a good alternative and said that in tree weeks they would give a answer of getting money back. So after four week during our vacation we revived a mail that ticket were still valid? We had of course booked some were to else to Guatamala. I seems we lost €1450 and they don"t respond.

Cornelis (Netherlands)
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The service is so so so bad!
No one answers the phone.

I booked onto on [ 23/04/2018].
The flight was supposed to depart from [Casablanca Int. airport Morocco] at [01/08/2018 at 07:10],to [Phuket Int. Airport, Thailand 02/08/2018 at 14:05]. I paid 563.25€
I have committed a car accident , my leg and hand are broken.
I have asked you to submit a claim for the 563,25€ that I paid, and I have the right to entitled a refund. still no refund. Contacted Oman Airlines who advised refund has been processed and to contact booking agent. All phone numbers I have tried for Tripsta are disconnected and can’t contact on line as just get auto reply.
.You were unprofessional, I have had the right to refund my money. It is your job not mine since the refund procedure must be processed by you.And I have condition of money back guarantee.

Cant book your luggage unfortunately and you left to the wolves that are the airlines wont use Tripsta again

This company is a fraud. You can’t call them up via phone or any other way. So disappointing service. I will be having legal action done against them.

My tickets were cancelled without any notice and am not even refunded back. All complains and emails I've sent are left with no answer till today!
Trying to call customer service of different countries most of the lines are disconnected!

How can i contact them?

Stay away from this company, they have cancelled my flight without a refund, it's not possible to contact them by phone neither by email, a company of thieves!!

They steal your money! I need to get my tax money back but they just do not answer and if I write them they write me an automated message saying I have to contact the airline. The airline says of course that they cannot give me back any money because I payed to Tripsta. What thiefs.. I have ONLY heard bad reviews. Hopefully someone will sue them and make THEM pay!

They made an exit scam, now I want to change my booking and no answer, not from email or phone.
All I get is a email bot saying to contact the air company to what ever you ask.
STAY AWAY FROM THIS COMPANY!

Avoid, Avoid, Avoid. Had to cancel a flight for entirely legitimate reasons and they did not response to any of my emails.

Airline made changes to our flight. I have been trying to contact tripsta for several weeks. I have sent several enquiry request froms on thier website ...no response
I have tried calling and both of thier numbers do not work...
I read a lot of bad reviews and it seems like they were correct.
If you do not need customer assistance then okay to use, but any support required and this becomes a very terrible service very fast

Un còntactable no phone numbers that are working .just get automated e-mails which are of no use will never use again buyer beware

I HAVE A TERRIBLE EXPERIENCE FROM TRIPSTA...
I had booked my tickets to London from dubai with TRIPSTA, but immediately after that I noticed that the journey was too long and I was not well. So, I spoke to TRIPSTA customercare and cancelled the tickets.
Its almost 3 months now, I haven’t received my refund till date, all I receive is the automated reply.
This is 100% fraudulent portal… PL DO NOT GET CHEATED.

Amazing prices saved myself £3000.
Looking at the reviews on here I was worried after booking flight tickets on tripsta. I've just reconfirmed with Turkish Airlines and they've said the tickets have all gone through with no problems at all. Looking at the other websites for the same flight tickets I've saved myself nearly £3,000 for 4 tickets so all I can say is 5 Stars to tripsta and recommend them.