Customer services off the chart irregardless who picked up the call to our queries. Every agent we worked with true professional, prompt responses on every occasion! Always have knowledge of our bo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently booked a trip with TripToGo and had several questions throughout the process. Claire was absolutely wonderful—patient, knowledgeable, and genuinely helpful. She went above and beyond by gui... See more
Company replied
We had an incredible experience on this Japan tour, and our guide Karina truly made it unforgettable. She was knowledgeable, organized, and always went above and beyond to make sure everything ran... See more
Company replied
I have travel to various parts of the world, but it’s my first trip to India! This has been an amazing experience, including, due to having the wonderful, caring and professional guide jageshwar Kash... See more
Company replied
Company details
About TripToGo
Written by the company
Who We Are
Become a TripToGo Member
Earn Referral Points
TripToGo is an exclusive membership platform that leverages cutting-edge technology to simplify and demystify vacation planning. With more than 30 years of industry expertise and unparalleled connections, we deliver unforgettable experiences in any destination. Our greatest joy is crafting once-in-a-lifetime journeys for our discerning members.
Our MissionBecause we believe that travel should be accessible to everyone, from beginners to seasoned planners, our mission is to make every vacation as effortless and stress-free as possible.
Our Vision
We are dedicated to revolutionizing the way travelers plan their trips and engage with the world.
Exceptional 24/7 Customer Care
24/7 Customer Care
We take exceptional care of our customers with a 24/7 care team, prompt remediation of issues, and a commitment to ensuring everything runs smoothly both for our suppliers and our customers. Delivering an enjoyable experience is our utmost priority.
Contact info
675 Cochrane Dr, East Tower, Markham, ON L3R 0B8, New York, United States
- 1 866-886-3998
- triptogo.com
Discover Your Next Trip | TripToGo
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous Live Chat support
Live Chat has been available at great, flexible hours. Robert and Claire have both been tremendously helpful. I love booking our vacations with Trip to Go because any questions are handled quickly and professionally.
March 31, 2026
Unprompted review
Reply from TripToGo
We truly appreciate you sharing your experience with us, Chantilly!
We’re so glad to hear that our Live Chat support has been convenient and helpful, and that Robert and Claire were able to provide you with the prompt and professional assistance we strive for. Making sure our travelers feel supported every step of the way is very important to us.
It means a lot to know you enjoy booking your vacations with TripToGo. We look forward to helping you plan many more amazing getaways!
With our deepest thanks,
The TripToGo Team
Reply from TripToGo
We’re thrilled to hear everything went flawlessly during your Peru adventure, Feia1234!
It’s wonderful to know your 7-day journey ran smoothly from start to finish, as creating seamless and memorable travel experiences is exactly what our team strives for every day.
Thank you for trusting TripToGo with your travel plans. We hope to help you plan many more amazing trips in the future.
With kind appreciation,
The TripToGo Team
Amazing customer experience from Will
I had an amazing experience with Will from Trips to Go. He did a great job working with me and helping me get my trip situated.
March 31, 2026
Reply from TripToGo
We truly appreciate you taking the time to share your experience, Bryant!
We’re thrilled to hear that you had such a great experience working with Will and that he was able to help make your trip planning smooth and enjoyable. Providing attentive and personalized service is very important to us, and your feedback means a lot.
We truly appreciate you choosing TripToGo and look forward to assisting you with your future travel plans.
With best wishes,
The TripToGo Team
Excellent service and very quick answer…
Excellent service and very quick answer the calls. Anny the best costumer service!!!!
March 31, 2026
Reply from TripToGo
Thank you so much for your wonderful review!
We’re thrilled to hear that you received excellent service and that your calls were answered quickly. It’s especially great to know that Annyi made such a positive impression with her dedication and customer care—we’ll be sure to share your kind words with her!
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you plan many more amazing travel experiences in the future!
With sincere gratitude,
The TripToGo Team
From anxiety to peace!
I hated not having someone to communicate with at the time I was trying to make a decision. Your web site could be more friendly and easy to use. I couldn’t speak with anyone nor could I find a live CHAT option. However 2-3 hours later I received a call from one of your representatives who was SUPER helpful-I loved her for her friendly and professional demeanor. She was extremely helpful and calmed all my fears and anxiety. Within 5- minutes of her call, another of your representatives called -he was also very friendly but I didn’t need his help at that point.
March 30, 2026
Reply from TripToGo
We truly appreciate you taking the time to share such detailed feedback about your experience, Kent!
We’re sorry to hear that you initially had difficulty reaching us and that the website experience caused some frustration, but we’re very glad that our representatives were able to quickly step in and turn things around. It’s wonderful to hear that the agent who assisted you was able to provide friendly, professional support and help put your mind at ease—that’s exactly the level of care we want every traveler to feel.
We also appreciate your comments about the website and chat accessibility, as feedback like yours helps us continue improving both our technology and our service experience.
Thank you for choosing TripToGo and for giving us the opportunity to assist you. We look forward to being part of many of your future travel plans.
Best regards,
The TripToGo Team
TripToGo was really good and well organized.
TripToGo was really good- Well organized from start to finish! Hesham was always looking after us and made sure everything was good, and Sheriff, our tour guide was incredibly profesional and knowledgeable. We had such a fantastic time and would 100% do it again.
March 10, 2026
Unprompted review
Reply from TripToGo
Thank you so much for your fantastic review, Sandra!
We’re delighted to hear that your trip was well organized from start to finish and that you had such a memorable experience. It’s wonderful to know that Hesham and Sheriff, from our trusted local partner team, helped make your journey smooth and enjoyable with their professionalism, knowledge, and attentive care.
We truly appreciate your kind words and your recommendation. Thank you for choosing TripToGo—we would be absolutely thrilled to help you plan your next adventure!
With heartfelt thanks,
The TripToGo Team
Family Trip to Egypt
We travelled with our family of
6, plus a friend. We experienced incredible tours, the service was 100%. Highly recommend Hesham and his team! All extremely professional, respectful, punctual, responsive.
January 18, 2026
Unprompted review
Reply from TripToGo
Thank you so much for your wonderful review, Amy!
We’re thrilled to hear that your family trip to Egypt was such a great experience and that you enjoyed the tours and service throughout your journey. Traveling with family makes these moments even more special, and we’re so glad everything came together so well for your group.
We’re especially happy to hear that Hesham and the local team, from our trusted partner, made such a positive impression with their professionalism, punctuality, and attentive service. We’ll be sure to share your kind words with them.
Thank you for your recommendation and for choosing TripToGo. We hope to help you and your family plan many more unforgettable adventures in the future!
With best wishes,
The TripToGo Team
Tour Cancellation Resolution
On October 29th, 2025 I was very excited to have booked the “12 days, 11 nights Timeless Korea & Hong Kong: Heritage & City Lights” tour departing on May 6th, 2026 for 2 persons. I purchased the Land and Flight package at the “Black Friday Early Access” deal for a total price of USD1,948 (included USD50 Reward Points).
I have made all of my payments in times, and I have made detailed plans for my trip (things to do, exchanging some South Korea Wons and Hong Kong Dollars, etc).
On March 24th, 2026 I received an email from TripToGo informing me that the tour I booked has been cancelled by the vendor. They would give me a full refund and 100 Triptogo Loyalty Points. I was shocked and totally disappointed; this does not cover the savings I got from the “Black Friday Early Access” deal plus the inconvenienses this cost me).
I learned from TripToGo website that the the “12 days, 11 nights Timeless Korea & Hong Kong: Heritage & City Lights” tour is still being offered for different departure dates. I told the TripToGo Customer Care that I am willing to have my booking rescheduled, and I think it is a fair resolution (without any compensation to the inconvenienses this cost me).
Alison, Customer Care Supervisor, is currently working on this case. I hope it will get resolved soon and I will update my review then.
Update:
Alison replied to my email today; TripToGo has agreed to reschedule my booking for the same tour departing on October 7th, 2026. I am glad they are able to resolve the issue quickly.
Now I’ve learned that when issue arises their Customer Care listens to the customer’s concern and willing to work with the customer for a fair resolution; I hope there will be no more issue. I will update my review again after we complete the tour.
March 30, 2026
Unprompted review
Reply from TripToGo
We truly appreciate you taking the time to share such a detailed review and for your patience throughout this situation, Wijono!
We completely understand how disappointing it must have been to have your original tour cancelled, especially after securing a great promotion and making plans in advance. As a travel platform, we partner with independent local vendors, and in this case the cancellation was made by the local vendor. While situations like this are unfortunate, we’re grateful for your understanding as we worked to find a suitable alternative.
We’re very glad to hear that Alison was able to assist and arrange a new departure for you. Providing fair and timely resolutions and advocating on behalf of our travelers is very important to us, and it’s reassuring to know you felt heard and supported throughout the process.
Thank you again for your understanding and for continuing to travel with TripToGo. We look forward to your upcoming journey and hope it will be a truly wonderful experience from start to finish.
Best regards,
The TripToGo Team
Our Cambodia tour guide Nob
I want to write a review regarding our trip in Asia. It is a great experience and most of all the tour guide in Cambodia made it even more great. Nob was an incredible tour guide. His knowledge of Cambodia ‘s history and culture was impressive, and his attention to the detail made our trip truly special. He was careful to ensure everyone was safe and having a great time . Thank you Nob !
Mimoza
March 25, 2026
Unprompted review
Reply from TripToGo
Thank you for taking the time to share your wonderful feedback about your Asia trip, Mimoza!
We’re so happy to hear that you had a great experience and that your time in Cambodia was made even more memorable thanks to Nob from our trusted local partner. Knowledgeable and caring guides truly make a difference, and it’s fantastic to know his passion for Cambodia’s history and culture, along with his attention to detail and commitment to everyone’s safety and enjoyment, helped make your journey so special. We will be sure to share your kind words with our local partner and Nob.
We truly appreciate you choosing Trip To Go for your travels and hope to welcome you on another unforgettable adventure in the future.
With warm wishes,
The TripToGo Team
Reply from TripToGo
Thank you for your review and for choosing TripToGo, Sajjad!
We’re so happy to hear you had a great experience! It’s always wonderful to know our efforts helped create a positive trip for our travelers.
We hope to help you plan another amazing adventure in the future!
Kind regards,
The TripToGo Team
I'm getting ready for an upcoming trip…
I'm getting ready for an upcoming trip with Trip to Go, and I contacted customer service to get some additional information. They got back to me right away and helped with all my doubts..
March 20, 2026
Reply from TripToGo
Thank you for your review and for choosing Trip To Go for your upcoming trip, Gioconda!
We’re thrilled to hear that our customer service team was able to respond quickly and provide the information you needed to help you prepare with confidence. Delivering prompt and helpful support is something we truly value, and we're glad we could make your planning experience a smooth and positive one.
We’re excited for your upcoming journey and wish you a wonderful trip filled with unforgettable memories. If you need anything else before departure, please don’t hesitate to reach out.
Sincerely,
The TripToGo Team
The booking process was very simple and…
The booking process was very simple and easy to navigate.
March 27, 2026
Reply from TripToGo
Thank you so much for your great review, Bertha!
We’re delighted to hear that you found the booking process simple and easy to navigate. Making travel planning straightforward and stress-free is exactly what we aim for, so it’s wonderful to know you had a smooth experience.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you plan an amazing trip!
Best regards,
The TripToGo Team
Very well put together tour
Very well put together tour. Whispers of Europe is a jam packed tour, lots of cities, lots of walking, lots of learning. Our guide Peter was full of information and took great care of all of us.. Christian was an incredible driver and host. Hotels were very nice. Definitely recommend for those who want a lot of Europe.
March 12, 2026
Unprompted review
Reply from TripToGo
Thank you so much for your wonderful review, Marcia!
We’re thrilled to hear that you enjoyed the Whispers of Europe tour and that it delivered such a rich and memorable experience. It’s great to know the itinerary allowed you to explore so many cities, learn about the history and culture, and truly immerse yourself in Europe.
We’re especially happy to hear that the guide and driver from our trusted local partner, including Peter and Christian, helped make the journey even more enjoyable with their knowledge, care, and professionalism. It’s also fantastic to know the hotels and overall tour experience met your expectations.
Thank you for your recommendation and for choosing TripToGo. We hope to welcome you on another amazing adventure in the future!
With kind appreciation,
The TripToGo Team
Reply from TripToGo
Thank you so much for your wonderful review, Eve!
We’re thrilled to hear that you experienced exceptional and up-to-date customer service. Our team works hard to provide accurate information and timely support, so it’s great to know we met your expectations.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you plan more amazing travel experiences in the future!
Warm regards,
The TripToGo Team
27mar26 - downed grade hotel in saigon - disappointed
27/mar/26 - I am disappointed in south vietnam - on the paper it said bay hotel in the heart of saigon instead now we have the vissai hotel in phu nhuan which is very far from the heart of saigon…why ? Cheaper ?
2apr26 - we have a wonderful time in north vietnam.
3apr26- we are at Bali airport . We have no communication from the tour company on how we should enter after landing. I filled the arrival card online then the second line is apply for visa. So i did for both of us and pay Total Amount Rp. 524,500 per person. So they told us to stand in the long line, when it is our turn they said the visa is invalid, and they told us to stand on another long line to pay for the visa again - so now we pay 2 times for each of us — they told us to proceed to the automatic gate , we did but it said see officer . We did and he take us to another line to fix the exit card. By this time my group has gone , and it almoat 2 hours since we landed. Now we go out and keep walking to the end of long line but did not see any triptogo sign. We thought that they have left us….fortunately the group still there waiting for us. Triptogo should communicate earlier about how to enter bali airport, which is totally different then other airport and no one around for asking question. You should write down step by step to help customer.
This is verry lack of communication from the tour companywith customer on the foreign country.question to triptogo… how do i get refund for the 1st visa ?
March 27, 2026
Unprompted review
Reply from TripToGo
Thank you for sharing your feedback, Zn. We’re sorry to hear that parts of your experience in Southeast Asia did not meet your expectations.
As a travel platform, TripToGo connects travelers with local vendors who are responsible for providing the on-ground services and tour management. While these services are delivered by our vendor, we do expect them to maintain high standards of professionalism, communication, and overall experience.
We understand your concerns regarding the hotel change in Saigon, the lack of communication upon arrival in Bali, and the challenges you experienced with the visa process at the airport. These are important aspects of the journey, and your feedback will be shared directly with the local vendor for review and improvement.
We would also be happy to look into your question regarding the visa payment. Please reach out to us directly so we can review your case and advise on the next steps.
We would appreciate the opportunity to learn more about your experience so we can further review your concerns. Please email us at help@triptogo.com, call 1-866-886-3998 (7 days a week from 10:00 AM to 9:00 PM Eastern Time), or reach out through our 24/7 live chat support with your contact information. One of our travel experts will be happy to review your concerns and see how we can assist.
Your feedback helps us hold our vendors accountable and improve the experience for future travelers. We hope to connect with you soon to properly address this matter.
Best regards,
The TripToGo Team
Sana walked me through the process
Sana walked me through the process. Now I’m waiting to hear when I can call back and finish my trip plans.
March 18, 2026
Reply from TripToGo
Thank you so much for your kind review, Susan!
We’re delighted to hear that Sana was able to guide you through the process and make things clearer as you work on your travel plans. Providing step-by-step support is exactly what we strive for, especially when planning an exciting trip.
We look forward to assisting you again very soon to finalize the details of your journey. Thank you for choosing TripToGo—we’re excited to be part of your upcoming adventure!
With kind regards,
The TripToGo Team
Reply from TripToGo
Thank you so much for your kind review, Gerald!
We’re very happy to hear that you received excellent and patient assistance from our team. Providing high-quality, attentive support is exactly what we strive for, and it’s wonderful to know you had such a positive experience.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you plan many more memorable trips in the future!
Warm regards,
The TripToGo Team
The trip was great
The trip was great, thank you. Everyone was helpful, thank you.
March 26, 2026
Unprompted review
Reply from TripToGo
Thank you for your kind feedback and for traveling with TripToGo, Arzu!
We’re very glad to hear that you had a great trip and that our team and local trusted partners were able to provide helpful support throughout your journey. Creating a smooth and enjoyable experience for our travelers is always our top priority, so it’s wonderful to know you felt well taken care of.
We truly appreciate you choosing TripToGo and hope to have the opportunity to assist you with another amazing trip in the future.
Warm regards,
The TripToGo Team
Issue information
I had a great experience with call. The service was professional, efficient, and everything was handled smoothly. Highly recommended!
March 25, 2026
Reply from TripToGo
Thank you for your kind feedback and for choosing TripToGo, Zahra!
We’re very pleased to hear that you had a great experience with our team and that the service you received was professional, efficient, and smooth. Providing timely and reliable support is something we take great pride in, so it’s wonderful to know we were able to meet your expectations.
We truly appreciate your recommendation and look forward to assisting you with your future travel plans.
With kind appreciation,
The TripToGo Team
I have travel to various parts of the…india
I have travel to various parts of the world, but it’s my first trip to India! This has been an amazing experience, including, due to having the wonderful, caring and professional guide jageshwar Kashyap (Jogi)and driver Mr Suresh Kumar. Our guide is well informed, knowledgeable and answered all are questions.
I’m so grateful to your agency and Jogi for gong to the great lengths to recovery my check in luggage a few days after my arrival to India. That made my trip extremely pleasant! I love triptogo🤗
March 25, 2026
Unprompted review
Reply from TripToGo
Thank you for sharing your wonderful experience from your first trip to India with TripToGo, Gloria!
We’re thrilled to hear that your journey was such a memorable one, and that Jageshwar Kashyap (Jogi) and Mr. Suresh Kumar from our local trusted partner team helped make your experience so special. Their professionalism, care, and dedication to our travelers are exactly the kind of service we aim to provide, and we’re very happy to know they made you feel well supported throughout your trip.
We’re especially glad to hear that Jogi went the extra mile to help recover your checked luggage. We understand how important moments like this can be during a trip, and we’re proud to work with partners who are truly committed to taking care of our travelers when it matters most.
Thank you again for your trust and kind words. We’re honored to have been part of your first India adventure and we look forward to helping you explore many more destinations in the future.
With heartfelt thanks,
The TripToGo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.