Triton Cycles Reviews 

5,892
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service provided, highlighting the helpful and friendly staff who ensure clear communication regarding order status and progress. Many people appreciate the quick and efficient delivery service, with items often arriving promptly and well-packaged, sometimes even fully assembled. Reviewers are also very satisfied with the quality of the products received and the competitive pricing, finding great value for their purchases. However, some customers also noted issues with order fulfillment and delivery tracking, experiencing delays or a lack of updates regarding their purchases.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising quick delivery times and... See more

Product

Reviewers express satisfaction with the products, often highlighting great quality and value, such as... See more

Order

People report ambiguous experiences with order fulfillment, with many expressing significant frustration over... See more

Price

Customers consistently note positive experiences with price, often finding the products to be the cheapest... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ad on your site made it look like it was the front and back wheel so when I brought the halo sas wheel I thought it was wheels? That’s the only down side and the slow delivery it took a lot longer... See more

Rated 4 out of 5 stars

I would review, as you keep reminding me, but rhe tyres have not arrived and there is no tracking Update, Triton have issued a refund as unable to track my item, so very good customercservice

Rated 4 out of 5 stars

Great price quick delivery would have been 5* but I sent a question by email and never received a reply I had to search online elsewhere for the answer but will be using them again

Rated 5 out of 5 stars

Really happy with the service we received. The bike was slightly delayed but was delivered exactly two weeks from ordering, however , they delivered my son’s bike fully put together so he could rid... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(5,892)

142 reviews in the last 12 months

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Rated 1 out of 5 stars

I received an unusable product

I received an unusable product. The thru axel sent to me looks to be so stripped that I can’t fit the Allen key into the primary side and I won’t be able to use it to secure my front wheel . I contacting customer service asking if there was anything we can do about this and haven’t heard back ? I spent a lot of money on the shipping of this product and I am disappointed to have received something that isn’t usable. It should of never been sent or sold

November 28, 2025
Rated 1 out of 5 stars

Cycle on past

I placed an order on 13/11/25 for 2 items. I received an email on the same day saying the order was dispatched. My credit card was debited. All seemed excellent.

On 19/11/25 I noticed I had a partial refund, and I emailed Triton to ask why. They replied saying they only had one item in stock. As I need 2 items, I replied with a few questions which Triton have chosen not to answer (ignorant, rude, unprofessional…). They have since taken back the refund and I haven’t received anything.

I would avoid Triton because:
Their website doesn’t reflect what they have in stock
They won’t notify you if your order can’t be fulfilled
You’re not given the option to cancel an order if they can only partially fulfil it (meaning you’ve got to pay postage twice (once to Triton and once elsewhere)
They don’t reply to emails

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great Price

Great Price, Quick Delivery and Excellent Customer Service. Couldn't have asked for more. Was kept informed of my order all the way through and a follow up email to make sure that everything was ok. Will use again. Thank you.

November 13, 2025
Rated 1 out of 5 stars

Nearly 2 weeks uk delivery for the wrong part

It took thirteen days for an in stock part to arrive. I was very disappointed to learn it took them six days to post it as well. Even worse, thanks to insufficient information on their website, the part was wrong. Communication was consistently terrible. They did refund the item once I'd returned it, but not the cost of the postage back to them, after their error. No apology, or even acknowledgement of their mistake. What an absolute joke.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly Helpful

Cara at Triton Cycles is incredibly helpful, and I would totally recommend Triton Cycles to anyone/everyone. The fact that they so often also have the best prices is a bonus ✨🚲

October 23, 2025
Unprompted review

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