I finally got it done and the price was good. It could have been better if the website was updated with the current information but by calling the customer service rep. Was able to pull the current in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trivago’s customer support is great! I called about two bookings but hung up when no one answered. They texted to ask about my call, and after I replied, a representative called back, answered my ques... See more
Company replied
We had to change a booking and it was easy to cancel and reschedule the booking. The cost was a little higher priced but we couldn't make the original date work. The original booking was returned to m... See more
Company replied
No hassle. Quick booking on my phone at the front desk. My reservation was completed right away in the hotels system right after at a way cheaper rate then at the desk even with military discount.
Company replied
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I called the hotel to verify that my…
I called the hotel to verify that my booking went through. When I did this, the room I booked was not actually available, therefore they gave me a different room. I paid for a room on the ground floor with atrium view and they had put me on the second floor with a balcony. I had to pay to upgrade back to a first floor room. Not impressed.
October 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy site to use… clear information……
Easy site to use… clear information… what you see is what you get! I’ve always had good results! Thank you 😊
October 8, 2026
Reply from trivago DEALS
Hi Pam,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Very easy to book a lovely hotel room…
Very easy to book a lovely hotel room at a great price with trivago
October 22, 2026
Reply from trivago DEALS
Hi Magda,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Very quick and fast to use.
October 22, 2026
Reply from trivago DEALS
Hi Kevin,
Thank you for taking the time to leave a review — we really appreciate it!
If there's anything we can ever do to make your experience even better, don't hesitate to reach out at contactus@trivago.deals.
Best Regards,
The trivago DEALS team
The hotel nor Trivago has record of my…
The hotel nor Trivago has record of my booking.
October 22, 2026
Trivago always has great deals and…
Trivago always has great deals and makes it very easy to book. Simple yet effective.
October 22, 2026
Reply from trivago DEALS
Hi Hollie,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Easy to use and easy to book
The website was easy to use and once the hotel was selected, easy to book with an immediate confirmation email.
October 21, 2026
Reply from trivago DEALS
Hi Andy,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
We have used Trivago before
We have used Trivago before. They consistently give a price close to the lowest and - equally important, are always reliable.
October 22, 2026
Reply from trivago DEALS
Hi Mary,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Easy to use.
October 22, 2026
Reply from trivago DEALS
Hi Christine,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Budget friendly
October 21, 2026
Reply from trivago DEALS
Hi Sivakumar,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Very good and cheaper
October 22, 2026
Reply from trivago DEALS
Hi William,
Thank you for taking the time to leave a review — we really appreciate it!
If there's anything we can ever do to make your experience even better, don't hesitate to reach out at contactus@trivago.deals.
Best Regards,
The trivago DEALS team
Reply from trivago DEALS
Hi Ela,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
It was relatively straightforward…
It was relatively straightforward booking. Different pricing options visible The Hotel I searched for was not the one that flashed up, meaning I almost booked one 172 miles away in error
October 21, 2026
Reply from trivago DEALS
Hi Mrs,
Thank you for taking the time to leave a review — we really appreciate it!
If there's anything we can ever do to make your experience even better, don't hesitate to reach out at contactus@trivago.deals.
Best Regards,
The trivago DEALS team
Reply from trivago DEALS
Hi Miss,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Booked Hotel 4 stars, but confirmation arrived for knock-off of 1 star
Happened twice in a row: Booked Hotel 4 stars, but confirmation arrived for knock-off of 1 star.
Asked support, they recommended to rebook. Same story, but payed 100 more this time.
October 21, 2026
Same issue AGAIN :( booking details…
Same issue AGAIN :( booking details refer to an incorrect hotel. Still awaiting confirmation that the correct hotel has been booked. This is the second time this has happened with Trivago Deals. They cannot be trusted to book the correct hotel. Should have learnt from my first experience :(
October 19, 2026
The booking was easy but, the hotel lied
The booking was easy but, the hotel was NOT honest! I called the hotel before I booked. They told me...yes we serve breakfast and, yes we have a shuttle to drive you yo the cruise port. When I arrived thru said.. we don't have any of those thongs..Who told you thst? We got screwed
October 11, 2026
Reply from trivago DEALS
Hi Cindy,
Thank you for taking the time to leave a review — we really appreciate it!
If there's anything we can ever do to make your experience even better, don't hesitate to reach out at contactus@trivago.deals.
Best Regards,
The trivago DEALS team
Just like the advert said I managed to…
Just like the advert said I managed to get the best deal for our London hotel via Trivago. First time I have used the site and I'm really happy with the booking.
October 21, 2026
Reply from trivago DEALS
Hi Nicky,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
No issues booking
October 21, 2026
Reply from trivago DEALS
Hi Michael,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
Easy to book
Easy to book, just hope it’s a good room as it was cheaper than other sites.
October 21, 2026
Reply from trivago DEALS
Hi Mrs,
Thanks for your review, and for choosing trivago DEALS!
We're really happy to hear your booking experience went well. Feedback like yours means a lot to our team and helps us keep improving.
When your next trip comes along, we'll be here with more deals to explore. And if you ever have questions, our team is always ready to help.
Best Regards,
The trivago DEALS team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.