Trivoyage Reviews 

46
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

This company commits fraud. Booked with them via Peace Travel and they then cancelled. Then ended their website and telephone numbers. Managed to get hold of Peace Travel via a previous whatsapp numbe... See more

Rated 3 out of 5 stars

To be honest initial service was good. However, I realized soon that the holiday package offered was similar to the one easy jet was offering to Iceland. However, more disappointing was when it came... See more

Rated 5 out of 5 stars

I was normally looking for a family holiday for our anniversary and Orlando caught my eye, and within minutes of me sending a message, I got the details. Barry was extremely helpful throughout... See more

Company replied

Rated 5 out of 5 stars

Sometimes people go extra miles and Nancy is one of them. When it came to queries, she was quick and resolved promptly in no time. She has been very helpful, professional and provided all the useful... See more

Company replied

Company details

  1. Travel Agency

Written by the company

Find cheap flights on Trivoyage and save money on airline tickets. Trivoyage is your one-stop destination for Domestic and International flight bookings.


Contact info

3.3

Average

TrustScore 3.5 out of 5

46 reviews

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3.3

All reviews

(46)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful company

Awful company. No Holiday, No Refund even though the Airline Cancelled the flights and no notification....out of pocket

February 16, 2022
Unprompted review
Rated 3 out of 5 stars

No so great a deal

To be honest initial service was good. However, I realized soon that the holiday package offered was similar to the one easy jet was offering to Iceland. However, more disappointing was when it came to refunding a part of the holiday they took almost 2 months saying that their finance department is closed for holiday season. After persisting emails and phone calls I was finally refunded the money .
Other thing very strange is that people speaking on the phone are Indian people who are putting on an English accent and fake names. I don't know why they are faking it and what they are ashamed of. Just very dubious.

January 27, 2022
Unprompted review
Rated 1 out of 5 stars

Bad customer service and robbed my money!!

Booked a package holiday with Trivoyage to Prague for 3 nights on 31st December 2021 for New Year. Arrived at the airport on the 31st December after a 100 mile trip to check in where we were told our flight had been cancelled... yet we had no correspondence from either Trivoyage or Eurowings to notify us of the cancellation. I called Trivoyage that afternoon and was told i would be called back, once it had been looked into. Well that was over 14 days ago and i have called every day since and been told i will definitely get a call back... I have asked for a full refund as they sold me a package holiday and was unable to attend due to cancelled flight.. customer service is shocking and they constantly talk over you so you cannot get a word in edgeways and get your point across. I am so very disappointed in the service, non fulfilment of a holiday and pure lack of respect and remorse that our holiday was cancelled. DO NOT and i REPEAT DO NOT use this company unless you wish to be ripped off, fobbed off and ignored!! Disgusted doesn't even come close and i am now £850 down for a holiday i didn't even get to go on!!

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

We had an exciting trip to Switzerland

We had an exciting trip to Switzerland. Our agent Trevor at Trivoyage Travel was great and helped us in booking holiday for my family. We felt confident in having Trevor for our first trip after the lockdown in 2020. It was indeed a great time!

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you 😊 so much my gardien angel

Thank you 😊 so much my gardien angel, Ray you were more then a help for me, you were a support and a friend.
Thank for your time, your communication, your help and a special thank for you’re support. God bless you.
Best regards
Léna

November 27, 2021
Unprompted review
Trivoyage logo

Reply from Trivoyage

Dear Lena,

Thank you for sharing your valuable feedback with us. We truly appreciate you taking the time & patience to write such a lovely review.

We hope to see you on another adventure.

Kind Regards,
For,
Trivoyage

Rated 3 out of 5 stars

The ticket was quite costly for a trip…

The ticket was quite costly for a trip to Dublin from London. Then On arrival my hand luggage was damaged. Not good.

November 23, 2021
Trivoyage logo

Reply from Trivoyage

Dear Regine,

We have explained everything to you before we proceed with your booking and you agreed with same. Luggage handling was done by the agency at the airport of which we don't have any control. Regret for the inconvenience caused to you.

Kind Regards,
For,
Trivoyage

Rated 4 out of 5 stars

Nancy always help to the customers for…

Nancy always help to the customers for finding best flights and my friend need emergency flight then she lot of help of my friend Thanks Monika

November 22, 2021
Unprompted review
Trivoyage logo

Reply from Trivoyage

Dear Monika,

Thank you for sharing your valuable feedback with us. We truly appreciate you taking the time & patience to write such a lovely review.

We hope to see you on another adventure.

Kind Regards,
For,
Trivoyage

Rated 1 out of 5 stars

Misleading and fraud deals.

Hi, I booked a ticket with some other agent website. The very next day I need to travel. During online check-in, instead of airline reference number, I accidentally gave agent booking reference. I could not do the check-in. I was panic and desperate to do the process, I searched for online help....I called Trivoyage, They told my ticket is confirmed but there is some problem. If I pay £125 extra they will sort it. They pressurized me saying I may need to pay at the airport or even i may not able to travel if i delay the payment. I paid instantly. They took a authorization email from me to take money from my account. They also managed to sent my flight schedule as a screen shot. The funny thing is they gave me airline reference number which is already in my first ticket, which i missed to notice. They showed brilliance to pass that airline reference number via phone only. THEY TOLD THEY WILL REISSUE THE TICKET, BUT NOT. No new reference number also. Everything is old, I just lost £125. They just told the airline reference number via phone. Cheating poor customers. I will write to Etihad regarding this. Will chase them all the way I can. Beware of air ticket cheaters. Thank you.

November 22, 2021
Rated 5 out of 5 stars

I wanted to book flight tickets and was…

I wanted to book flight tickets and was having issues booking ticket, so I called up this travel agent named Nancy who helped me find the best flight. She was really nice and patient, and had a great attitude. It was such a pleasure working with her. Great overall experience..

November 20, 2021
Unprompted review
Trivoyage logo

Reply from Trivoyage

Dear Sakshi,

Thank you for sharing your valuable feedback with us. We truly appreciate you taking the time & patience to write such a lovely review.

We hope to see you on another adventure.

Kind Regards,
For,
Trivoyage

Rated 5 out of 5 stars

Wonderful experience

Sometimes people go extra miles and Nancy is one of them. When it came to queries, she was quick and resolved promptly in no time. She has been very helpful, professional and provided all the useful information. Everything was easy, simple and straight forward. I received all travel documents etc. on time.
Wonderful experience. She is star.

November 20, 2021
Unprompted review
Trivoyage logo

Reply from Trivoyage

Dear Dhir,

Thank you for sharing your valuable feedback with us. We truly appreciate you taking the time & patience to write such a lovely review.

We hope to see you on another adventure.

Kind Regards,
For,
Trivoyage

Rated 5 out of 5 stars

I was searching for an air ticket…

I was searching for an air ticket online and came across this company, I contacted them and was supported by an agent by the name of Nancy. who was very supportive in the entire process in ensuring I get the best possible deal. Thanks.

November 20, 2021
Unprompted review
Trivoyage logo

Reply from Trivoyage

Dear Suresh,

Thank you for sharing your valuable feedback with us. We truly appreciate you taking the time & patience to write such a lovely review.

We hope to see you on another adventure.

Kind Regards,
For,
Trivoyage

Rated 5 out of 5 stars

I choose not to single anyone out

I choose not to single anyone out, because I believe the whole establishment works as a team, However where credit and recognition is due it has to be handed out with not one hand but both.

Nancy is a big asset to Trivoyage, her friendly, efficient, professional manner excels to the point she will go to all lengths to find you a tailored package that suits your pocket - she will give you ideas that you may never have thought of which helps you all the way - so you feel like you are already in a holiday travel mood!!

Thankyou Thankyou Thankyou Nancy you are the bestest - keep up the good work 👍👍

November 20, 2021
Unprompted review
Trivoyage logo

Reply from Trivoyage

Dear Roath,

Thank you for sharing your valuable feedback with us. We truly appreciate you taking the time & patience to write such a lovely review.

We hope to see you on another adventure.

Kind Regards,
For,
Trivoyage

Rated 5 out of 5 stars

Rav has been exceptionally helpful…

Rav has been exceptionally helpful through the whole process from my initial enquiry right through to confirming my final itinerary.

November 20, 2021
Unprompted review
Trivoyage logo

Reply from Trivoyage

Dear Gulshan,

Thank you for sharing your valuable feedback with us. We truly appreciate you taking the time & patience to write such a lovely review.

We hope to see you on another adventure.

Kind Regards,
For,
Trivoyage

Rated 5 out of 5 stars

Excellent Service

I had booked my tickets a while back and had to change them due to COVID restrictions. I was quite stressed about it. I contacted the team at Trivoyage and they were able to resolve my problem efficiently. Rav was very professional and calmly solved it straightway. I will definitely recommend there services

November 20, 2021
Unprompted review
Trivoyage logo

Reply from Trivoyage

Dear Rajwinder,

Thank you for sharing your valuable feedback with us. We truly appreciate you taking the time & patience to write such a lovely review.

We hope to see you on another adventure.

Kind Regards,
For,
Trivoyage

Rated 5 out of 5 stars

Amazing client service

I had booked my tickets a while back and had to change them due to COVID restrictions. I was quite stressed about it. I contacted the team at Trivoyage and they were able to resolve my problem efficiently. Gatlin was very professional and calmly solved it straightway. I will definitely recommend there services.

November 19, 2021
Unprompted review
Trivoyage logo

Reply from Trivoyage

Dear Sachin,

Thank you for sharing your valuable feedback with us. We truly appreciate you taking the time & patience to write such a lovely review.

We hope to see you on another adventure.

Kind Regards,
For,
Trivoyage

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