TRL Handmade Furniture Reviews 142

After placing and paying for my order, the company’s website went down and became unreachable for around 12 hours — not just a short outage. The payment receipt link also didn’t work, which understandably raised concerns about the legitimacy of the transaction.

To protect myself, I opened a PayPal dispute and sent several emails with proof of payment. I finally managed to reach the company by phone the next day and was told what had happened. I also tried to cancel the order within the timeframe stated on their site and confirmed this by email, but my request was not accepted — even though it fully complied with their own cancellation policy.

My query was simply about the table height, which they kindly offered to amend free of charge. I expected delivery on 3rd October, but instead received an email stating they would not deliver while the PayPal dispute remained open.

The dispute was only raised for buyer protection, as the funds had already left my account. At no point did the seller provide PayPal with tracking information, even when delivery was originally due, and I was the only one keeping PayPal updated. After cancelling the scheduled delivery, the company stated by email that they wouldn’t be answering calls due to attending an exhibit — which hardly inspires buyer confidence.

I’ve been made to feel like the fraudulent party despite acting in complete good faith. Poor communication, refusal to deliver, and an unnecessarily stressful process that could have been resolved easily.

Payment was made before the site went down, and I genuinely wanted the table — I was looking forward to receiving it. It’s a shame the order couldn’t be completed so the issue could be closed properly. My only intention was to safeguard the money that had already left my bank and was simply on hold with PayPal.

Unfortunately, the seller refused to deliver unless I closed the dispute, which would have removed all buyer protection. PayPal ultimately agreed with me, issued a refund, and confirmed that tracking was required. That outcome speaks for itself — I wasn’t lying, only protecting my interests.

Placed an order online after verifying my customisation needs through their chat tool, everything went smoothly. Delivery was good, everything was completed swiftly and with respect to the property too. The product itself appears extremely well made, using great quality products, and a clean and smooth finish.

We ordered our table on 7th August.
We went for a large 10 seater 280cm table, and paid extra for the black legs. Overall the table itself is beautiful. Good craftsmanship, and a very reasonable price. Also using reclaimed wood is great for the environment. It is a very bespoke piece.
I have knocked off two stars for a few reasons surrounding the hassle of getting the table right. It was first delivered without the correct legs. These things happen, so we dropped the company an email to inform them and ask if they could replace the legs. We didn't get an email back, but did get a new delivery date for the legs. When a company gets something wrong, it's understandable, but I do think an apology goes a long way in these situations, and it would have been nice to have had an email back from the company. The delivery date they'd provided was for when we were on holiday (again these things happen), and so we rearranged it for the next time they were in the area, which was yesterday. Unfortunately they had issues with the van, and so they could no longer make the 12 - 4 delivery slot we'd been given. They eventually arrived last night at 10pm, we have a newborn baby and a late night delivery is not ideal. When they arrived, the guys are nice blokes, and they did have the correct legs, but they didn't have the felt pads to go onto the bottom of the legs. So now our table stands on cardboard until we can go and buy some ourselves. We and the company may have just had a string of bad luck, but it's just not been straight forward for us. When you order a product - especially a UK made bespoke one, you just hope for a smoother process. I hope this feedback is helpful, and an emailed apology when you mess up really does go a long way.

Please avoid. Delivery estimates on the website aren’t at all accurate and like others i had a failed delivery that I’d waited in all day for and very unprofessional customer service.

I visited the workshop and the gentleman who took my order was very welcoming, helpful & informative. Great communication throughout the ordering process. I absolutely love my table and bench. Beautiful craftsmanship, excellent quality and value for money. Highly recommended ⭐️⭐️⭐️⭐️⭐️

Great experience with this company , table great delivery great and easy to order … very professional and so happy with our order ! Would definitely recommend them to friends .

Absolutely adore my breakfast bar. It's well made and the wood feels gorgeous under my hand. Looks great in our kitchen. The delivery guys also put it together for us which was a super pleasant surprise. Would buy from here again.

I ordered two kitchen benches from TRL
They are of very good quality and I am pleased with them.
However on further inspection I found two marks on the backrest. Emailed TRL to inform them and received a reply with a link to a company who supplies the oil used so I could purchase some to rectify the issue. I contacted TRL to express my disappointment that they were not prepared to send me some oil at their cost as the issue was created by them .
No response !

Furniture quality is excellent. Customer service superb.

At first the customer service was amazing, nothing to fault. There was a 20% offer on at the time which was due to end. The company allowed me to place and order (but for it to be put on hold) until I had samples delivered so I could see if it was suitable. Very much appreciated.

Unfortunately, when the samples came it was not suitable for what I need. Table/Bench £2.1k.
I have asked for a refund and have been told no! This was within 7 days of initially placing the order and it being agreed for it to be put on hold.

I have sent two emails now with consumer rights laws on and they are ignoring me, even the follow up email.

Would advise you either stay away or don't trust that the order is on hold as you will be told it has gone into production and you cannot cancel even without agreeing. I will be taking this further as the table will not be fit for purpose and I cannot lose out on £2.1k.

Good to hear people have had a good experience, especially as the stock on offer looks great.

Table is exactly what I wanted and delivery was the exact day/time I’d asked for. The table looks amazing in my dining area. After lots of emails back and forth and apprehension over ordering the right thing, I am very happy with my order! Highly recommend.

Very good xxx

Coffee table was just as I imagined. Great quality. Delivery was very efficient.

Furniture is perfect and as I expected but having it delivered at 10.30pm was not so great.
Delivery men were polite and did a good job.

1st Class table, service and delivery

High quality table. Good delivery. Helpful staff who responded quickly to my queries before ordering.

Ordered a breakfast bar 11 days ago. I was informed extremely quickly when it would be delivered which was fulfilled. The bar is gorgeous, the wood is beautiful to look at and touch and it's very, very well made. The gentlemen that delivered it also came in and put it together for us which was a welcome surprise. Over the moon with my purchase

Excellent, beautiful well made product. Looks fabulous.Helpful company, sent images of different wood , with descriptions of colours etc .
Delivered on time & assembled.
Highly recommend.
Thank you.

I bought a beautiful dining table along a bench with a back to fit into my newly renovated dining room and it perfectly ties the room together! The quality of the sanding is outstanding, I can’t feel any bumps and the finish is impeccable. To top it off it was delivered within 4 weeks of me placing the order, coming in time for a party in which it got LOTS of compliments. The communication with the TRL team also added to my experience, they couldn’t have been more helpful.

I have a amazing solid oak table with bench that i would 100% recommend any body to purchase delivery team was outstanding down to office staff really good company thanks