Trono Clothing Reviews 54

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have only good things to say about Trono.co! I made a mistake after my order and received a prompt and polite response which highlighted my mistake. The service has been great and the Furry cardigan... See more

Rated 5 out of 5 stars

Delivery was a bit slow but customer services were excellent and the product was top quality and well worth the wait. Special thanks to Jyles for his help.

Rated 1 out of 5 stars

The sizing runs super small, something that would come from a cheap asian factory. The quality seemed alright though. Opened a return because the XL was the equivalent of a UK medium even though... See more

Rated 1 out of 5 stars

I have an item to send back for a refund as it is too big for me, I believe you can only return it within 14 days. I have tried to email made a request of refund it’s been approved but there is no add... See more

Company details

  1. Streetwear Store

Written by the company

Our aim is to design and create truly unique and premium quality products, influenced by current and upcoming fashion trends. The brand prides itself on combining inspirations from around the world and producing the ideal clothing garments for the modern generation and lifestyle.


Contact info

3.0

Average

TrustScore 3 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have only good things to say about…

I have only good things to say about Trono.co! I made a mistake after my order and received a prompt and polite response which highlighted my mistake. The service has been great and the Furry cardigan I ordered is a great true to size fit and I was also impressed with the quality of the fabric, so much so that I intend on buying the other coloured version of this garment. Thanks for the great service!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Top quality denim

Delivery was a bit slow but customer services were excellent and the product was top quality and well worth the wait. Special thanks to Jyles for his help.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Refunded half the amount paid... Sizing wrong

The sizing runs super small, something that would come from a cheap asian factory. The quality seemed alright though.
Opened a return because the XL was the equivalent of a UK medium even though I ordered an "oversized"
Opened a return, had to pay £12 to send it to norway, then they had to pay 25€ customs for my return, so I ended up getting a refund of £35 when in total my order was £65 + £12 return = £77
Refunded less than half of what I had to pay to deal with this company, and the shipping times are horrendous, it took a month to receive my order..
If you do end up buying here, buy like 2 sizes up on their tracksuits lol

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

100% satisfied

I couldn’t be happier with my experience purchasing jeans from this company. From start to finish, everything exceeded my expectations.
First and foremost, the quality of the jeans is exceptional. The fabric feels durable, thick, and well-made without sacrificing comfort. The stitching is clean and strong, the fit is exactly as described, and the jeans hold their shape beautifully even after wearing them for extended periods. You can tell a lot of care and craftsmanship goes into how these jeans are made they truly feel premium and built to last.
Another huge plus was the shipping speed. My order arrived much sooner than I expected, and the jeans were packaged securely and neatly. It’s always refreshing to order online and not have to worry about delays or poor handling during delivery.
Overall, this company delivers exactly what they promise: high-quality jeans and reliable, fast service. I’m extremely satisfied with my purchase and feel confident recommending them to anyone looking for well-made denim. I will absolutely be buying from them again over and over.
If you’re on the fence, don’t hesitate. This is a brand you can trust 💯

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

PLEASE DO NOT BUY FROM THIS WEBSITE…

PLEASE DO NOT BUY FROM THIS WEBSITE !!!!!
It is a whole scam the jean quality are terrible there sizing are way off manufacturing wise , & on top of all that to return items you have to send them to “Netherlands” which just the cost alone cheapest as that your looking at about $120 dollars all set and done. I’m so upset and regret buying from the site , it’s a lesson learned and a loss took. They are not informative on their website, customer support is terrible . Please do not waste your money would hate anyone to be in the situation i’m in , I spent $184 for three pair of jeans that i thought were nice and unique good quality the complete opposite. As you can see w the #s if i do return them i’ll probably get $64 tops if im lucky

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

I have an item to send back for a…

I have an item to send back for a refund as it is too big for me, I believe you can only return it within 14 days. I have tried to email made a request of refund it’s been approved but there is no address to send it back to ? Also I tired to DM in insta nothing ! I’m disappointed in lack of poor communication I just want to make a refund.

December 22, 2025
Unprompted review
Rated 4 out of 5 stars

Long delivery but great customer service

Took a long time to receive the delivery of my item. However upon reaching out to the customer service team they couldn’t have been more helpful. When my item eventually arrived it was too small, exchanged it for a large and again it took a bit of time. Got my item in the end but the whole process took over a month. But I love the product. Nice customer services to interact with and really nice products.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

A slight hiccup, but the staff went above and beyond!

Ordered a piece from Trono recently and had a slight delay with the delivery, this was slightly annoying, as I paid for the express shipping, but nevermind… they then reached out to me very quickly to let me know there was a problem with warehouse communications and apologised and made sure I was informed when the package was en route. Which was a nice touch.

After delivery I also had another issue, which again, slightly annoying, but they quickly resolved this, and quite honestly their customer service team went above and beyond to make things right and I appreciate the level of care they took to make sure they responded and fixed the issues quickly.

Their customer service has been a lot better than most brands I have dealt with in the past and that alone is enough to make me give these guys another chance, I understand they’re undergoing a major rebrand and trying to push a whole new look which I commend them for, and hiccups will happen along the way, but they way they handled things was brilliant and I take my hat off to them.

I will make sure to keep an eye on there socials and will definitely give them another go with their new upcoming collections.

Thanks guys!

March 3, 2025
Unprompted review
Trono Clothing logo

Reply from Trono Clothing

Hi there,

We are extremely sorry that you had this experience shopping with us.

We have just sent you an e-mail requesting further information so that we can resolve this and speak to our warehouse on this issue.

We did experience technical issues last week which did impact a number of orders, and seems this has impacted you.

We try and provide the best service and products, and regarding the product complaints we will speak to the quality control department to ensure that this does not happen again before they pick and pack the order.

We did not hear regarding the returns process so please feel free to respond at your earliest convenience so that we can resolve this accordingly.

If you have any further questions, please reach out to the team at info@trono.co.uk.

We hope to hear from you soon!

TRONO

Rated 5 out of 5 stars

Good Customer Service

Didn't receive my package initially due to courier error but they went above and beyond to rectify the situation.

October 23, 2023
Unprompted review
Trono Clothing logo

Reply from Trono Clothing

Hi Aamir, thank you very much for your review and apologies in our delay in responding. We understand sometimes there are issues with the couriers and this is out of our control.

We appreciate the kind words, as we did everything we could for you to receive your items correctly.

We hope you get the opportunity to shop with us again.

Thank you,
TRONO

Rated 1 out of 5 stars

It's fake website

It's fake website
Cheater
Worst product
Torn n used shirts

July 2, 2023
Unprompted review
Trono Clothing logo

Reply from Trono Clothing

Hello, please reach out to us and let us know your order number so that we can help with any issues. We have become aware that there is another company with a similar name from India which seems to be causing issues with their customers but be assured that this is not us. We are a U.K. based company and do everything we can to keep customers happy with our high quality products and customer experience.
Please feel free to reach out to us should you have any questions.

Rated 5 out of 5 stars

Outstanding as always!

Once again very prompt delivery. The new design is stunning, same excellent quality I have grown to expect from Trono. Will be ordering again!

April 24, 2023
Unprompted review
Trono Clothing logo

Reply from Trono Clothing

Than you very much for your review! We hope to see you order from us again!

Rated 5 out of 5 stars

Bought a hat

Bought a hat, was very high quality premium material.

Will purchase more products from this brand.

Thank you!

September 26, 2021
Trono Clothing logo

Reply from Trono Clothing

Thank you for the kind words! Look forward to having you shop with us again.

Rated 5 out of 5 stars

Very good qulaity clothes and great and…

Very good qulaity clothes and great and very helpful customer service. Highly recommend

September 21, 2021
Trono Clothing logo

Reply from Trono Clothing

Thank you very much for your review Tom! Glad to have helped and hope to have you shop with us again.

Rated 5 out of 5 stars

Great Service, Great Quality

Have purchased several items over the last year or so and have to say I have been really impressed. I had not heard of Trono at first so was a bit unsure whether to order or not but I am glad I did as the quality and service is great! Highly recommended!

September 18, 2021
Unprompted review
Trono Clothing logo

Reply from Trono Clothing

Thank you very much Luke for your kind review! We hope to have you shop with us again.

Rated 5 out of 5 stars

Excellent service and fast delivery

Excellent service and fast delivery. I’m always dubious about on line direct shopping. This firm are great and the products stunning quality!

September 16, 2021
Trono Clothing logo

Reply from Trono Clothing

Thank you very much for your review. We pride ourselves on our quality and customer service!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look