The Tropco Reviews 

I've ordered Guppies from here twice. All were healthy, lively and beautiful. They arrived safely and the delivery was smooth. Customer service is brilliant, I had a slight issue and they were very professional and helpful and replied fast. It's been many months and all the fish are in good health and still here. Would highly recommend.

I have waited three weeks plus for fish that they have not send they told me on the second week the fish is still acclimating that is ridiculous it does not take two weeks to acclimate a fish and now I’m having a refund because the fish aren’t in a good state they do not know much about their fish as the fish I ordered are shy and hide and they call it a bad state

Have ordered from Tropco early last week using the website. The very next morning I had a lovely call to arrange delivery for this coming Friday. All was seamless.

I have had to call two more times to add to my order and both times have not been an issue to the staff. Everyone is very helpful, knowledgable and will go out of their way to check stock for you.

Competitive pricing, great selection and the helpful staff are on hand to discuss alternatives should they be required.

I have yet to receive my order which is due Friday but the customer service experience so far has been second to none and I cannot fault this company. I will be returning many times in the future.

Thanks folks!

I’d really like to give this review 2.5 stars not 3.
The main issue was the courier. Using the tracking information, my fish should have been delivered before 12. I contacted the courier at 12:30pm after I noticed my delivery had been cancelled by customer. I spoke to a very nice lady at the local depot who said they would be with me by the end of the day (possibly as late as 6pm). I decided at this point to collect them myself as I was more concerned with the welfare of the fish than the hassle of collecting them. 6 guppies and 1 angelfish arrived alive but on the cool side having been bagged for the best part of 24 hours. Fish were introduced into fully cycled tanks. The angelfish has struggled since arriving, very shy, lack of interest in food etc. Unfortunately we lost him after 10 days. 1 guppy died within the first week, the remaining 5 seem to be doing OK and were the size and colours I requested. My gut feeling is that the length of time in transport probably resulted in too much stress.

Great company have ordered from them many times and have always been perfect until recently. My previous order was missing fish, that's fine no big deal. I wanted to order from them again anyway so they said they would add it into my next order. On my next order was 2 acaras ( a pair ) and 3 guppies + the 2 I was owed. I was so excited about my acaras as they were going into my 240 with my BP and tetras. When I received them, the water in the bag looked like a yellowish green, but I pop the bag in the tank and once warmed up I acclimatised them to the tank. They settled right in! Was perfect, until I noticed they had ick and had to remove them. I had to spend another £25 getting treatments and setting up another small tank for them to get better, on day 3 and noticed white fluff on the ends of their ragged fins :( tropco are great and usually on point! But not what I expected for £9 per fish. I feel like I've just bought these fish from pets at home. Other then that I do recommend tropco.

Received healthy, well packed fish. There seemed to be very little stress caused during transit. 5 days later they are happily settled in their new home. Polite and efficient communications throughout transaction.

I've had a few bad experiences getting fish delivered from other sources, so this was a relief. I shall definitely use again. Many thanks.

Fantastic service with delivery from a lovely lady who is very nice, fish arrived healthy no problems

I've always been a bit skeptical about ordering live fish on the internet however due to lockdown my options are limited so I thought I'd give Tropco a go.

What can I say, I'm really impressed by the live stock and service offered by Tropco. I've ordered over 50 fishes over 2 deliveries and they have all arrived on-time, alive and healthy.

Very impressed and will definitely order again and recommend family and friends!

ordered tropical snails never came so i contacted via website they were booked for following week ...wow steal money for 7 days then send snails !! classy service ...i would of had if they next day but they refund me so had no choice to warn other people STAY THE HELL CLEAR FROM SEE THERE REVIEWS shop locial wise words

Amazing customer service provided! Order two 3cm neon acara a few weeks ago, they emailed and asked for a delivery slot to make sure when was best for me. The fish arrived well packaged and alive! Couldn’t fault them at all

My delivery was scheduled for Friday around 1 o'clock I was starting to get a little bit worried I called the delivery courier service who told me the was going to be there within the hour however this was a lie. Delivery didn't turn up until 7 o'clock in the evening.
The animals arrived well packed in a strong insulated box however both packs were stone cold.

18 x White Cloud Mountain Minnow
2 x Neon Blue Goby
18 x Harlequin
Arrived good condition of course they were stressed but all were alive and healthy and continue to be happy and healthy growing fast three weeks later.
However the 18 cardinal tetra arrived in terrible condition they were separated two bags and eight were dead on arrival another four look like they weren't going to make it through the night And by the end of 48 hours cardinal tetra's had all died I don't know if cardinal are more sensitive maybe a couple more heat packs would've helped.

I got an apology and a refund from Andy at Tropico customer service which I have to say was excellent I do believe the deaths were due to the courier APC who arrived late

Overall I found the experience stressful Of course when you go to an aquarium shop they order large deliveries and they take the loss {death} and you don’t see the terrible condition that Fish arrive in before quarantine them .I think I prefer that process then waiting in the whole day stressing out about the welfare and the condition no matter how small the fish is .
So unless Tropico change or improve their courier service maybe have a pick up yourself service? I probably wouldn't order fish online again I would rather go to a aquarium shop and pick them up myself .

I ordered 8 fish in total 2 fish were d.o.a and 4 died within a week. When the fish first arrived the heat packs were ice cold and the water was also. I understand the delivery isn't entirely tropcos fault but not a good first experience with them and because I didn't take a picture for proof of the fishes death (because I had already disposed of them they wouldn't issue a refund.

I've used a couple of other sites for online fish ordering but Tropco is by far the best.

I ordered some tiny Celestial Pearl Danios during lockdown. Despite trouble with the courier (not Tropco's fault) the fish were delivered as specified.

One fish was half-dead on arrival (it happens) and I was immediately given a refund without question. The other fish are very healthy and happy.

I was kept informed at all times, the customer service is exceptional.

Disappointed that they’ve gone quiet on me. Ordered some Guppies that decided to fight to the death. Was speaking to them but now nothing.

This is the 2nd time I’ve purchased guppies from here and they’ve all died within 48 hours

Excellent customer service. Healthy and robust fish, arrived in good time and thriving. Shop here time and time again. Would struggle to find the same quality and value elsewhere. Very happy customer 😊

Did my first order with trop co and can say simply amazing the giraffe catfish i ordered was healthy and beautiful just what i wanted tmjust ordered a second order of them should be receiving Wednesday and i can honestly say i will be shopping here from here on out 100% recommended

Really good company. Managed to get some my fish during lockdown. UPS messed up the delivery and the guy at tropco (alas, I don’t know his name) rang me and was really helpful in getting them to get their act together.
The fish were all exactly as advertised and in excellent condition. I would definitely recommend!

Amazing fish selling company. I don't buy my fish from any where else. All my fish are always beautiful and healthy. They sell many fish you wouldnt usually see in your local fish shop. All the ladies in the office that ring to book your order in are so helpful.