The Tropco Reviews 

428
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

After making a 4 hour round trip to buy six Violet Smudge Corys, I got home to find that there was a rogue Julii Cory amongst them! I emailed the Sales team and after explaining the situation and m... See more

Rated 3 out of 5 stars

I recently brought the fishes for my community fish tank, I ordered some kuli loaches and red rainbow fish. But really disappointed with the purchase, I have never found fishes that small size... See more

Rated 5 out of 5 stars

Easily the best online shop to buy fish from. If I've ever had a problem it's dealt with more than fairly, but it's very rare to have any doas from them anyway. If there's an issue with any fish prior... See more

Rated 5 out of 5 stars

My go to company for buying fish these days. Haven't had a sick fish so far, all thriving after over 12 months of using Tropco - further to packing well and sending out well quarantined, healthy fish... See more

Company details

  1. Animals & Pets

Information provided by various external sources

At the Tropco and the Carpco, we pride ourselves in offering a service that exceeds our customers expectations. Whilst in the vast majority of cases, the delivery of live fish goes seamlessly, occasionally problems can arise and it is at this time that our service comes into its own. We are always here and our help and advice is always free. Fish are our passion, not just our livelihood!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

428 reviews

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4.5

All reviews

(428)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

Stupid me didn’t use aquarium quarantine and introduce tetra diseases in my aquarium now I lost all new fishes and lot off my old fishes, am I very sad yes

Stupid me didn’t use aquarium quarantine and introduce many tetra diseases in my aquarium now I lost all new fishes and lot off my old fishes, am I very sad yes
Have bean intouch.

January 29, 2021
Unprompted review
The Tropco logo

Reply from The Tropco

I am afraid that, as you review is anonymous, we are unable to help unless you get in touch with us.

Rated 5 out of 5 stars

Great! 5 Stars

Really, really good! Updated me every step of the process, shipped to me on time, and the prices were also great!

I was particularly impressed when I got a call telling me that they would replace/refund two of my fish that weren’t up to standard, meaning that they weren’t just going to give me anything like a pet shop would, but wanted to actually make sure they sent out quality fish.

Will definitely buy from again (maybe when they got more saltwater fish), all the best guys.

Rob

January 29, 2021
Unprompted review
Rated 2 out of 5 stars

The staff send out obvious sick fish

The staff send out obvious sick fish. Received a Cichlid Kribensis with a big tumour on it's tail. Previously order had white spot on tetras. Staff are stupid or don't care. It appears staff send out any fish whatever its condition and don't hold back sick fish for customer service. I suggest you avoid this company.

January 29, 2021
Unprompted review
The Tropco logo

Reply from The Tropco

Hi, I am really saddened to read your review as our staff are not stupid and certainly do care. Unfortunately I am unable to track your order down from the information on this review. Please could you get in touch with us so that we can sort this out for you. Thank you

Rated 2 out of 5 stars

Good service, poor quality

The delivery and correspondence from them was great! However the fish arrived with white spot and I’ve lost 6 in total because of it. Speedy service but the quality wasn’t very good, I won’t order again.

January 28, 2021
Unprompted review
The Tropco logo

Reply from The Tropco

I am really sorry to hear that you have received some fish with whitespot. I would very much like to sort this out with you. I believe that I have found your order and so will contact you directly now. Thanks Andy

Rated 2 out of 5 stars

Staff need training

They have staff that can clearly not tell the difference between fish. Ordered albino Oscar most definitely not a white more of a dirty yellow which is not what I wanted. Guppies well what a rip-off have ordered plenty mixed guppies well not mixed when you get most of the same with one different to the rest. Very last hate the way due to COVID they duck off there customers that don’t live near to visit like we just don’t matter.

Any albino should never have dark eyes as this clearly not correct

January 23, 2021
Unprompted review
The Tropco logo

Reply from The Tropco

I am really sorry but I cannot find an order from you at the moment. If you are able to get in touch with more details, I will do my best to help.
The Albino Oscar are not necessarily white. The albino characteristics mean that they are paler than usual Oscars and have red eyes. The variety of Albino oscar determines the colour markings on it.
I am sorry if your mix of Male Guppies did not come as mixed as you would had hoped for. We do try to ensure a variety.

I am afraid I do not understand the last comment. We care about every customer, whether they are online or visiting. Please get in touch so I can address your concerns. Thank you

Rated 5 out of 5 stars

Amazing company

Amazing quality fish with every order all arrive alive. The staff in the office when they ring to arrange delivery are polite. Won’t order my fish any where else

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

I think this company are truly amazing…

I think this company are truly amazing they go beyond with there customer service. There website is packed full information and the ordering service is amazing and even the next call back service is truly amazing to be asked for your delivery is truly great and the delivery to the packaging and the courier service is truly amazing . A specially with the currently what the country is going through. So in closing and amazing company and well recommended.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, fish arrived all packed and safe, with heat pads to keep the water the right temp.

4 great peacock gobys, will most definitely will be ordering again 👍😃

⭐️⭐️⭐️⭐️⭐️

January 9, 2021
Unprompted review
Rated 1 out of 5 stars

Won’t deliver to mid-Scotland

Won’t deliver to mid-Scotland ( anything a mile north of Dundee), not listed on website. Blames this on the couriers, but there are other couriers happy to deliver to the whole of Scotland. Don’t claim UK delivery on your site when you can’t supply to the top 1/3 of the country.

January 8, 2021
Unprompted review
The Tropco logo

Reply from The Tropco

If we could deliver, we would deliver! It is the couriers that set where they can deliver to, not us!!
Unfortunately you seem to believe that we would turn down business for fun. We wouldn't. Any courier that we use has to be licensed to carry fish by law. Unfortunately, the courier company that is licensed is so busy that they cannot guarantee delivery of some live fish to certain postcodes so they, understandably, do not accept deliveries to these postcodes.

All restricted postcodes are shown under the deliveries tab on the website. This list includes DD8 postcodes. This list is given to us by the courier company. It is not a list compiled by us just so people living 1 mile north of Dundee are not able to buy fish.

Rated 3 out of 5 stars

Wrong size fancy goldfish

Ordered 2 fancy goldfish, black moor, (10 to 12 cm) and calico ranchu (7 to 8cm).
Got a call as soon as I ordered to confirmed the delivery date and delivered them in 3 days which I was happy with.
However when I got them my black moor was 8cm and ranchu 6cm. I told them about the black moor since it was way too small and sent them picture. They refunded £5 but at that time I didn't realise my ranchu was also smaller than what it should be.
I think they mistakenly gave me smaller size

November 19, 2020
Unprompted review
Rated 5 out of 5 stars

I received my tropical fish this…

I received my tropical fish this morning (very early) from this company and I have to say that I highly recommend them, I had to smile when I saw they came along with little heating packs to keep them warm whilst travelling, the fish are very colourful and very healthy, well well packaged as well, I'm very happy with the fish and now I'm going to get all my fish from here!! Very impressed. Thankyou trop.

November 19, 2020
Unprompted review
Rated 5 out of 5 stars

New Customer, Brilliant Company!

Tropco are what many local aquariums should aspire to be like. Communication is brilliant, service is polite and helpful. The fish are honestly in a better state after travelling from Kent in a van, in comparison to the fish I've bought locally that haven't had to travel so far.

You guys clearly care very much about your fish, service, the environment and your customers. I am so thrilled with your service that I will be using you and only you guys from now on! Thanks so much, 10/10!

November 12, 2020
Unprompted review
The Tropco logo

Reply from The Tropco

Thank you so much for taking the time to leave this review. We really appreciate it and it is fantastic to see that our hard work and care pays off. Thank you from all at The Tropco!

Rated 5 out of 5 stars

I want to assure people if they are…

I want to assure people if they are unsure about buying fish online. The quality of the fish is amazing, superb condition, the delivery was speedy and the staff very helpful. I wont have any doubts about getting more fish from the trop co

October 16, 2020
Unprompted review
The Tropco logo

Reply from The Tropco

Thank you so much for taking the time to leave a review. We really appreciate it! All the best for The Tropco!

Rated 5 out of 5 stars

Tropco in my experiences with them are…

Tropco in my experiences with them are a fantastic company!! Great fish and will do anything to help you out! I bought 12 mixed community fish from them and on my own fault 5 died over night as there wasnt enough air in the water any way I sorted the problem with advice from tropco they phoned me to help and said on your next order we will give you a few extra fish. I expected a few guppies or cheaper fish bit I actually recieved the fish that had died in return. I am so happy with this it's great that a company has great customer services skills still and are helpful. Great company a🌟will be my regular fish supplier from now on.
Thanks guys especially Jack and Andy.

Sean Seaversion

October 9, 2020
Unprompted review
Rated 2 out of 5 stars

Received fish from you most of fish had…

Received fish from you most of fish had white spot ive lost quiet alot of fish due to this my other fish were very healthy before I got fish from you and put in my tanks as I ordered alot of fish my molly died and swordfish and silver molly lost 4 pearls aswell and laods are covered in white spot thanks very much on all 3 of my tanks and my daughters tank aswell also had white spot now ive lost alot of fish so disappointed

October 3, 2020
Unprompted review
The Tropco logo

Reply from The Tropco

Hi Sue, I am afraid I cannot find an order from you so please get in touch so that we can help.
Whitespot is a pain in the backside. Despite our best efforts and quarantining, whitespot can still appear unexpectedly, due to a change in water chemistry, temperature or a stressful experience for the fish. This can happen with any fish from any supplier unfortunately. However, we are always here to help so please get in touch and we will do whatever we can for you.
Thanks Andy

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