Trophy monster saved the day, I needed some inserts for my sons football team end of season trophies and trophy monster were there to help, with no hidden costs like some companies who ask for extra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have only ever used Trophy Monster once but after such amazing customer service, it definitely will not be the last time. Hannah was so helpful and literally saved my bacon by rectifying an order th... See more
Company replied
Unfortunately The Royal Mail let me down with delivery several times. I phone the contact number and was greeted by a lovey friendly lady Hannah, who was Brilliant. She apologised that I had not rec... See more
Company replied
I've ordered from Trophy Monster annually for a special academic award - something fun, different, of quality and not too expensive. They have never let me down, give me what I want, quickly and e... See more
Company replied
Company details
About Trophy Monster
Written by the company
Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.
At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.
We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.
Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.
We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.
New Designs Every Six Weeks
Written by the company
- Fresh Styles. Endless Inspiration.
- At Trophy Monster, innovation never stops. Every six weeks our in-house team launches exclusive trophies and medals—bold materials, vibrant prints and finishes that make every presentation feel special. Discover limited drops, seasonal themes and sport-specific ranges designed to stand out and feel truly personal. Free engraving options and rapid turnaround included.
100% Guarantee
Our 100% Satisfaction Guarantee – Unmatched & Unbreakable
At Trophy Monster, we're not just another trophy supplier. We’re the creators, the manufacturers, and the perfectionists behind every award we sell. That means when you shop with us, you're dealing directly with the source—no middlemen, no stock delays, and absolutely no compromise on quality or availability. We proudly design and produce our own acrylic, wood, and metal trophies, so unlike many of our competitors, we’re always in control of stock levels and production timelines.
What does this mean for you? Peace of mind.
When you place an order, you can be confident that your trophies or medals are being made by us, with precision and care, right here in our facility. We don’t rely on third-party suppliers who might run out of stock or delay your event. From start to finish, we’ve got it covered.
We know how important it is that your awards arrive on time and in perfect condition—whether it’s for a sports event, school ceremony, or a company celebration. And while we do rely on trusted couriers and postal services to deliver your order, we take full responsibility if something goes wrong along the way. Delays? Damage? Mistakes? We'll fix it—fast, and at no cost to you.
Our promise is simple: if you're not happy, we’re not done.
Our 100% Satisfaction Guarantee means we won’t rest until you’re thrilled with your order. No fine print. No excuses. Just honest, hands-on service from a team that genuinely cares.
We deliver the best service in the business—and why thousands of happy customers keep coming back to Trophy Monster.
Contact info
Unit 20, Hertfordshire Business Centre, Alexander Road , AL2 1JG, St Albans, United Kingdom
- 01727 614777
- sales@trophymonster.com
- trophymonster.com
Festive trophies & medals to treasure
4.7
Excellent
443 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trophy Monster
Thank you for your feedback – we’re really pleased to hear you were happy with the quality and turnaround. We appreciate your support and hope to work with you again soon.
Great Service, Disappointing Product
The customer service was fantastic; however, the product itself was disappointing. The images suggested etched acrylic, but the design was actually a sticker, which felt very cheesy for the price point. We won’t be using the trophy and have already ordered a higher-quality replacement locally.
December 7, 2025
Reply from Trophy Monster
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you found our customer service helpful, but we’re genuinely sorry to learn that the product did not meet your expectations.
Our acrylic awards are produced using a high-quality UV print process rather than etched acrylic, which is stated in the product description, but we appreciate that the images may have led to a different expectation.
We would have very much welcomed the opportunity to discuss this with you and explore a resolution. Please do feel free to contact our team directly if you would like to talk this through further.
A very excellent company to order from!
The communication regarding my order, the order itself with excellent quality products.
All delivered on time!
October 14, 2025
Reply from Trophy Monster
Thank you for your lovely feedback. We’re really pleased to hear you were happy with the communication, the quality of the products, and the timely delivery. We truly appreciate your support and hope to work with you again in the future.
Good communication and gave me exactly…
Good communication and gave me exactly what I needed.
December 5, 2025
Reply from Trophy Monster
We’re delighted to hear you had a great experience with us. Thank you for taking the time to leave a review - it means a lot to our team.
Excellent customer service
Excellent customer service! Excellent communication and execution!
November 29, 2025
Reply from Trophy Monster
Thank you so much for your kind review! We’re really pleased to hear you’re happy with your order and service. We truly appreciate your support and hope to help again in the future.
Reply from Trophy Monster
We're so sorry about this. Please do contact us directly so we can put this right for you.
This is an excellent company
This is an excellent company, and I highly recommend it!
December 1, 2025
Reply from Trophy Monster
Thank you so much for your kind review! We’re really pleased to hear you’re happy with your order and service. We truly appreciate your support and hope to help again in the future.
A cut Above
I contacted Hannah at Trophymonster as I needed to do a special order for a music concert that was coming up very quickly.
They didn't disappoint and we had an amazing concert and the trophies were absolutely brilliant. Highly recommended.
December 1, 2025
Reply from Trophy Monster
Thank you for your lovely feedback. We're so glad everything arrived as expected and that your concert was a great success!
Great service keeping me updated on my…
Great service keeping me updated on my deliver
I shall look forward to it when it arrives ❤️
November 30, 2025
Reply from Trophy Monster
We’re delighted to hear you had a great experience with us. Thank you for taking the time to leave a review — it means a lot to our team.
I liked being able to customize the trophy
The trophy I created was in the honor of my grandma who is 95 years old. We decided to do this league on her birthday party for that 95th birthday party and I’m hoping to make this fantasy football a league that spans the generations.
November 29, 2025
Reply from Trophy Monster
It’s great to hear you were pleased with our product. Thank you for choosing us and for leaving a review.
Great Product and Great Service
The ordering process was easy, and the customer service was superb! The trophies are perfect and I can't wait to give them out at our fundraiser!
November 24, 2025
Reply from Trophy Monster
Thanks for choosing Trophy Monster and for taking the time to leave such a lovely review. We’re delighted you were happy with both the quality and the service.
Reply from Trophy Monster
Thank you for your lovely feedback. Whether it’s a one-off award or a regular order, we always aim to deliver the same high standard — great to hear it showed.
40 mixed medals engraved
We had about 40 mixed medals individually engraved, super fast turn around, all accurate and competitive price! Highly recommend!
December 6, 2025
Unprompted review
Reply from Trophy Monster
Thanks so much for your kind words! It’s great to hear you were happy with both the quality and turnaround time.
Fast Service
This was my first time ordering from Trophy Monster. They had great customer service and were fast. I was late getting my order in for an event, but they made up the time by moving so quickly on their end. The medals and trophies were nice. The kids liked them. Thank you!
November 21, 2025
Reply from Trophy Monster
Thank you for the great review and for choosing Trophy Monster. We’re glad everything went smoothly and hope to work with you again in the future.
Unfortunately The Royal Mail let me…
Unfortunately The Royal Mail let me down with delivery several times.
I phone the contact number and was greeted by a lovey friendly lady Hannah, who was Brilliant. She apologised that I had not received it, though I told her I never blamed Trophy Monster, and chased up my order with Royal Mail twice.
I eventually received my Wonderful trophy, which I'm sure will give a lot of happiness to a lovely teacher when she receives it. Many, Many Thanks Hannah you're fantastic.
November 15, 2025
Reply from Trophy Monster
We’re really sorry that Royal Mail caused delays with the delivery, but we’re so pleased we were able to help chase this up for you. Hannah will be delighted to read your kind words — she really does go above and beyond to make sure our customers are looked after.
It’s wonderful to hear that the trophy has now arrived and that it will be bringing happiness to such a deserving teacher. Thank you again for your patience and for choosing Trophy Monster — it truly means a lot to us.
Fast Service and great product
The service was great, even being I ordered Monday before Thanksgiving and they were able to complete the order and have it to me ground shipping by Monday of the next week. The best is the way they were able to take an emblem that I found on the internet and add it perfectly to the trophy. To me it is always a gamble on what you get from these niche orders online but I was so elated in what I received. A++
November 25, 2025
Reply from Trophy Monster
Thank you for the 5 stars! We’re glad the trophies were just what you were looking for. We put a lot of care into every order, so it’s always lovely to hear this.
The service received from start to…
The service received from start to finish was excellent. We purchased 3 medals with laser cut engraving & boxes, really good quality
I would highly recommend this company, thank you.
December 12, 2025
Unprompted review
Reply from Trophy Monster
We really appreciate you taking the time to leave a review. We’re so pleased the medals were exactly what you needed for your event.
Very detailed oriented
Very detailed oriented. Did not print until everything perfect. They even causggr a mistake i missed after shipping and sent a replace them at no charge
November 24, 2025
Reply from Trophy Monster
Thank you for your fantastic review! We’re really proud of our in-house production and personalisation, so it’s great to know you were happy with the end result.
Great experience with Trophy Monster!
When Trophy Monster noticed I had asked for expedited shipping, they reached out directly to find the time and date of my event so that they could be certain they could meet my timeline. They did! The pieces were exactly what I wanted and the service was top notch!
November 19, 2025
Reply from Trophy Monster
We really appreciate your feedback — it means a lot to our small team. Great to hear everything arrived as expected and was perfect for your presentation.
Customer service was fantastic
Customer service was fantastic. I called before she was in her office. She helped me, and called me right after she got to work. Answered all my questions.
November 18, 2025
Reply from Trophy Monster
Thanks for choosing Trophy Monster and for taking the time to leave such a lovely review. We’re delighted you were happy with both the quality and the service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.