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Trophy Monster Reviews 443

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, including medals, trophies, and acrylic items, noting they were often more robust and impressive than expected. Customers consistently highlight the excellent service, with staff going above and beyond to assist with orders, rectify errors, and ensure timely delivery, even for urgent requests. The ordering process is generally described as easy and efficient, with many appreciating the quick turnaround times and prompt shipping. However, some reviewers were not happy with the quality of certain items, mentioning issues like nicks, off-center paint, or a cheap feel, and some found the packaging excessive. Additionally, a few customers experienced significant delays or confusion with delivery, sometimes missing crucial deadlines despite paying for expedited shipping, and some noted that the website could provide better order status information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of... See more

Order

Customers consistently note positive experiences with order, praising the easy online ordering process and... See more

Service

Customers had positive experiences with service, often describing it as phenomenal, excellent, and great.... See more

Delivery service

People report positive experiences with delivery service, consistently noting fast and timely deliveries,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trophy monster saved the day, I needed some inserts for my sons football team end of season trophies and trophy monster were there to help, with no hidden costs like some companies who ask for extra... See more

Company replied

Rated 5 out of 5 stars

I have only ever used Trophy Monster once but after such amazing customer service, it definitely will not be the last time. Hannah was so helpful and literally saved my bacon by rectifying an order th... See more

Company replied

Rated 5 out of 5 stars

Unfortunately The Royal Mail let me down with delivery several times. I phone the contact number and was greeted by a lovey friendly lady Hannah, who was Brilliant. She apologised that I had not rec... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Trophy Monster annually for a special academic award - something fun, different, of quality and not too expensive. They have never let me down, give me what I want, quickly and e... See more

Company replied


Company details

  1. Trophy Shop
  2. Archery Event
  3. Dart Supply Store
  4. Rugby Store
  5. Soccer Store

About Trophy Monster

Written by the company

Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.

At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.

We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.

Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.

We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.

New Designs Every Six Weeks

Written by the company

Fresh Styles. Endless Inspiration.
At Trophy Monster, innovation never stops. Every six weeks our in-house team launches exclusive trophies and medals—bold materials, vibrant prints and finishes that make every presentation feel special. Discover limited drops, seasonal themes and sport-specific ranges designed to stand out and feel truly personal. Free engraving options and rapid turnaround included.

100% Guarantee

Our 100% Satisfaction Guarantee – Unmatched & Unbreakable

Our 100% Satisfaction Guarantee – Unmatched & Unbreakable
At Trophy Monster, we're not just another trophy supplier. We’re the creators, the manufacturers, and the perfectionists behind every award we sell. That means when you shop with us, you're dealing directly with the source—no middlemen, no stock delays, and absolutely no compromise on quality or availability. We proudly design and produce our own acrylic, wood, and metal trophies, so unlike many of our competitors, we’re always in control of stock levels and production timelines. What does this mean for you? Peace of mind. When you place an order, you can be confident that your trophies or medals are being made by us, with precision and care, right here in our facility. We don’t rely on third-party suppliers who might run out of stock or delay your event. From start to finish, we’ve got it covered. We know how important it is that your awards arrive on time and in perfect condition—whether it’s for a sports event, school ceremony, or a company celebration. And while we do rely on trusted couriers and postal services to deliver your order, we take full responsibility if something goes wrong along the way. Delays? Damage? Mistakes? We'll fix it—fast, and at no cost to you. Our promise is simple: if you're not happy, we’re not done. Our 100% Satisfaction Guarantee means we won’t rest until you’re thrilled with your order. No fine print. No excuses. Just honest, hands-on service from a team that genuinely cares. We deliver the best service in the business—and why thousands of happy customers keep coming back to Trophy Monster.

Contact info

Festive trophies & medals to treasure

Celebrate Christmas events with unique, personalised awards & gifts!

4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service and good quality items

Great service and good quality items. The trophies were even better in the flesh than what they looked on the website. I will definitely use Trophy Monster again for my music concerts 👍

March 8, 2026
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Reply from Trophy Monster

Thank you so much for your kind words! We’re delighted to hear you were happy with the service and that the trophies exceeded your expectations in person.

It’s great to know they’ll be part of your music concerts – we’d love to help again in the future.

Rated 5 out of 5 stars

Fast service and quality products

Fast service and quality products. Very Happy!

March 6, 2026
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Reply from Trophy Monster

Thank you for your great feedback! We’re really pleased you were happy with both the speed of delivery and the quality of your product.

Rated 5 out of 5 stars

Start to finish

Start to finish, the whole experience was excellent. It was easy to set up a custom made order. They checked with me by email just to be certain on a couple of details. My order was filled and delivered within the estimated time. I was especially impressed with the quality of trophy, it was nicer than I imagined, truly a work of art. I had an excellent experience and would highly recommend their services.

February 27, 2026
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Reply from Trophy Monster

Thank you so much for your wonderful feedback! We’re delighted to hear you had such a positive experience from start to finish.

It’s great to know the ordering process was smooth and that the final trophy exceeded your expectations – that’s exactly what we aim for.

We really appreciate your recommendation and hope to work with you again in the future.

Rated 2 out of 5 stars

Poor Quality

I will say the way the products were packaged was very nice so that they don't break, however, the quality of the trophies purchased were less than pleasing. The helmets on top of the trophies had knicks in them, the paint on the helmets was off center, the other trophies were light and cheap feeling. Overall I spent the same amount of money last year on another website and the comparison is night and day. I hate to say, but I wish I would've not switched.

February 25, 2026
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Reply from Trophy Monster

Thank you for your feedback, and I’m really sorry to hear you were disappointed with the trophies. That’s certainly not the experience we want for our customers.

In particular, the issues you’ve mentioned with the helmets (marks and paint alignment) are not acceptable, and we would absolutely have wanted the opportunity to put this right for you. We would have been more than happy to arrange replacements for any items that were not up to standard.

In terms of the weight and feel, I completely understand your expectations—however, just to reassure you, the weight of a trophy doesn’t always reflect its quality or value. Many modern designs are intentionally lighter and more refined in construction, rather than heavy, solid resin styles. That said, what matters most is that you’re happy with the product, and on this occasion we’ve clearly fallen short.

If you’re open to it, I’d really appreciate the chance to resolve this for you, whether that’s replacing the affected trophies or discussing an alternative solution that works best for you.

Thank you again for your honesty, and I’m very sorry for the disappointment caused.

Rated 5 out of 5 stars

Wonderful looking trophy

Wonderful looking trophy, excellent customer service

March 1, 2026
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Reply from Trophy Monster

Thank you so much for your kind words! We're delighted you’re pleased with the trophy and the service you received. It really means a lot to us, and we hope to assist you again in the future.

Rated 5 out of 5 stars

Nice trophy at a nice price and didn't…

Nice trophy at a nice price and didn't need to wait too long considering it was made from scratch after I ordered ..was also kept well updated on progress and delivery

February 27, 2026
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Reply from Trophy Monster

Thank you so much for your kind feedback!

We’re really pleased to hear you’re happy with your trophy and that the process met your expectations. As our awards are made to order, we always aim to keep production times efficient while keeping you fully updated along the way.

We truly appreciate your support and hope to work with you again in the future.

Rated 5 out of 5 stars

Excellent service & trophy exceeded expectations

Customer service from Jonathan was excellent - it was a pleasure doing business with him. I purchased the Marchisio Silver Plated 270mm trophy. It exceeded my expectations and is a stunning trophy. Thank you

March 12, 2026
Unprompted review
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Reply from Trophy Monster

We’re delighted to hear that you were pleased with the Marchisio Silver Plated 270mm trophy and that it exceeded your expectations. It really is a stunning piece, so it’s great to know it made such a good impression.

It was a pleasure doing business with you and we hope to assist you again in the future.

Rated 5 out of 5 stars

Quality product good service value for…

Quality product good service value for money

February 23, 2026
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Reply from Trophy Monster

Thank you for taking the time to leave us a review.

We’re really pleased to hear you were happy with the quality of the product, the service, and the value for money. It means a lot to the team.

We hope to help you again with your next event or presentation.

Rated 5 out of 5 stars

I ordered 16 darts trophies from Trophy…

I ordered 16 darts trophies from Trophy Monster for the end of the league season. The service was excellent, the trophies were exactly as described and the delivery was very prompt. I would highly recommend Trophy Monster

March 11, 2026
Unprompted review
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Reply from Trophy Monster

Thank you so much for your kind review.

We’re really pleased to hear that you were happy with the service and that the darts trophies arrived promptly and exactly as expected. It’s always great to know they helped round off the league season in style.

We really appreciate your recommendation and hope to help with your next presentation or event in the future.

Rated 5 out of 5 stars

I am very pleased with the Trophy

I am very pleased with the Trophy, I hope that the next order will arrive even faster.

February 14, 2026
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Reply from Trophy Monster

Thank you very much for your kind review – we’re really pleased to hear you are happy with the trophy.

We truly appreciate your support and look forward to helping with your next order.

Rated 5 out of 5 stars

They're product is high quality

They're product is high quality. The time frame in receiving my trophy and metal were a head of time the had promised date. all of my player were impress with the metal. i will be buying more merchandise with trophy monster

February 12, 2026
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Reply from Trophy Monster

Thank you very much for your fantastic review. We’re delighted to hear that you were happy with the quality of the trophy and medal, and that everything arrived ahead of the expected date.

It’s especially great to hear that your players were impressed with the medal – that’s exactly what we hope for!

We really appreciate your support and look forward to supplying more awards for you in the future.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. The engraving and the trophies were flawless.

February 17, 2026
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Reply from Trophy Monster

Thank you very much for your wonderful review. We're delighted to hear that everything was perfect and that you were pleased with both the trophies and the engraving.

We really appreciate your support and hope to help again with your next awards.

Rated 5 out of 5 stars

The trophys are amazing and I will…

The trophys are amazing and I will definitely be using again.
Our shooters love them too
Will definitely recommend to other clubs

February 17, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you very much for your lovely review. We’re delighted to hear that you’re happy with the trophies and that your shooters enjoyed them too.

We really appreciate the recommendation and look forward to supplying awards for you and your club again in the future.

Rated 5 out of 5 stars

Quick service

Quick service, good communication and the medals looked rad!

February 16, 2026
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Reply from Trophy Monster

Thank you very much for your great review. We’re really pleased to hear you were happy with the service and communication, and that the medals looked great too!

We truly appreciate your support and hope to help with your next event.

Rated 5 out of 5 stars

Custom medals

Excellent communication from order to proof to delivery. Custom medals are perfect for our junior tournament and a good price.

February 3, 2026
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Reply from Trophy Monster

Thank you very much for your wonderful review. We’re delighted to hear that you were happy with the communication throughout the process and that the custom medals were perfect for your junior tournament.

It’s great to know you felt they were good value too. We really appreciate your support and hope to help again with your future events.

Rated 5 out of 5 stars

Lovely little Trophy

Lovely little Trophy. Great communication as soon as I placed the order. Trophy arrived on time. Can't ask for anything more.

February 14, 2026
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Reply from Trophy Monster

Thank you very much for your kind review. We’re delighted to hear you were happy with the trophy and the communication throughout your order.

It’s great to know everything arrived on time and met your expectations. We really appreciate your support and hope to help again in the future.

Rated 5 out of 5 stars
Trophy Monster logo

Reply from Trophy Monster

Thank you very much for your wonderful review. We’re delighted to hear that your experience and order were perfect.

We really appreciate your support and look forward to helping again in the future.

Rated 5 out of 5 stars

Very happy with the trophies thank you…

Very happy with the trophies thank you for your quick service

January 15, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you very much for your kind review. We’re delighted to hear you’re happy with the trophies and our quick service.

We really appreciate your support and hope to help again with your next event.

Rated 5 out of 5 stars

Lovely trophy and exactly what I…

Lovely trophy and exactly what I expected

February 14, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you very much for your kind review. We’re delighted to hear the trophy was exactly what you expected.

We really appreciate your support and hope to help again in the future.

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