Tropical Smoothie Café Reviews 

147
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the friendly and helpful staff, often praising their efficiency and kindness. People frequently highlight the delicious and healthy food and smoothies, noting fresh and quick preparation, alongside well-managed operations and good service. However, some customers noted issues with staff behavior, reporting instances of rudeness or unhelpfulness. Others received incorrect orders or products that did not meet expectations, like wrong ingredients or poor quality. A few also felt service could be slow, with long wait times or staff prioritizing online orders. Concerns were also raised regarding hygiene standards and management practices.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many praising employees for being kind,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with... See more

Service

Customers had ambiguous experiences with service, with many praising the amazing, efficient, and kind... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising staff for being kind... See more

Location

Consumers find location experiences to be ambiguous, with some praising specific branches like those in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Went into Tropical Smoothie in the morning. Only person in there. Girl was not feeling it today. Why doesn’t any of the people that work there never ask for your phone number so they can promote the... See more

Rated 1 out of 5 stars

had a really disappointing experience working here. I was fired today for taking a break, which says a lot about how employees are treated. There was no understanding, no real conversation—just immedi... See more

Rated 1 out of 5 stars

Ordered at the wrong address by accident. (Location - An hour away.) 29455 N Cave Creek Road, Suite 124 AZ. I noticed immediately after placing my online order. I called all many times that evening an... See more

Rated 1 out of 5 stars

After they got my order wrong when i specifically asked for my quesadilla with just chicken and cheese multiple times she handed it to me with everything on it. I ask to get it fixed how i wanted she... See more


Company details

  1. Restaurant
  2. Sandwich Shop
  3. Take Away Service

Information provided by various external sources

Tropical Smoothie Cafe, sometimes referred to as Tropical Smoothie, or TSC, is a restaurant franchise in the United States.


Contact info

2.9

Average

TrustScore 3 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(147)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I pulled up to tropical Café and went…

I pulled up to tropical Café and went to winter garden Maguire on 50 and my host was Jeff. He was very polite. Very nice. Very patient with me since I haven’t been here in years. He recommended a couple things to me and told me what was good and I can say the customer service here was very pleasant, I will return soon 10 out of 10

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service …

Went to Tropical Cafe Smoothie off 120th street near Costco. My server was Diego M. He helped me erase items I added on the app by mistake . He was very friendly, polite and professional and had a wonderful smile. Tropical Smoothie is lucky to have such a great representative of their company.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Bullying Customers

Went to the location on Virginia Beach Blvd and was greeted with a personal derogatory attack by Cassandra. Keep your opinions to yourself. So unprofessional. You are a bully. Hire people that are kind.

March 24, 2025
Unprompted review
Rated 1 out of 5 stars

The worst service ever

The worst service ever. We were not greeted by any employees. They turned and looked at my husband and I and turned back to keep talking with each other. Stood there for 5 minutes waiting to have them( 5 employees) to take our order. Ended up leaving and still no one talked to us. Pitiful customer service.

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

I had an incredibly frustrating…

I had an incredibly frustrating experience at TROPICAL SMOOTHIE CAFE in college station. After purchasing food and drinks, I was told I couldn’t stay in the lobby because they were “short-staffed.” The ironic part? The place was completely empty, and the employees weren’t even doing anything! If they were actually busy, I would’ve understood, but there was no reason to kick out a paying customer. It felt like they just didn’t want to work. Extremely unprofessional and a complete waste of my time. I won’t be coming back.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Your service is sucks we order smoothie…

Your service is sucks we order smoothie and fruit bowls for lunch but its not even cold anymore then they forgot to send my smoothie. The sweet potato is nasty and like 6 pieces in a small bowl. Thats is a crappy service. Good thing its my first time and I am not planning to waste my money at your store.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

What I think about Tropical Smoothie…

What I think about Tropical Smoothie Cafe as a previous employee who has been terminated without any apparent reason. I just recently started working there a month ago, and I would say it's the most horrible, unprofessional, and toxic job I have had. I received an email after being told to clock out early because business was "Slow," but no, they told me a lie and then proceeded to send me an email saying...

"Despite multiple discussions, your performance has not met franchise standards, particularly with timely service and minimizing distractions. To maintain team efficiency, we are removing you from the schedule permanently, effective immediately."

We wish you well in the future.

And on top of that previous employees they have fired that I know of personally have been fired unfairly and when they would email the management team they would not respond.

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and poor quality sandwich

I did go to the Tropical Smoothie Cafe location at 29486 Woodward which charge almost $2 more for the peanut banana crunch flatbread and the sandwich was very dry and customer service was terrible. Cashier states the rude customer service was from an employee name Michael with no name tag order ID number is 35402813540389

January 14, 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst customer service EVER

This is the worst customer service I have EVER encountered. This place will NEVER get another dime from me. I have lived in the area for 6 years and frequently order from this location. However today, I was missing a $7.99 sandwich from my order. After getting home, I called to reconcile the issue and was told I need to get a job and stop asking for free food, I was lying, and I could come purchase a sandwich for 50% off. This grown man cut me off and yelled at me for 10 minutes. Never will I ever, standing on it!!!

January 7, 2025
Unprompted review
Rated 2 out of 5 stars

The Slop Hummus Wrap

I usually don’t write reviews. I just had to express how terrible the humus wrap was and I was very hungry too. I could not even eat the whole wrap after a few bite. It was dripping with this watery sauce. The wrap was mushy. Horrible! I wasted $14.00 of hard earned money. I wish I could summit a picture is that mess!

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Its a review of '1017 Crossings Blvd, Spring Hill, TN' location. Its worst experience. It is overpriced taste wise its ok.
What pissed me off is that, there were 3 employee in store, I went to pick-up. The boy said whats ur name and order. No greetings, no thanks, nothing. Lady working there asked me to move as she has to set up bar stool properly, that too was in rude voice. very cold staff, they do not seem liking working there.

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I was running late for work and I stopped at the Melrose Park location for my free smoothie, Ana was very helpful with my order because I had a free Birthday smoothie but the code didn’t work so she helped me get the smoothie through the app. Thank You Ana for your great service

November 23, 2024
Unprompted review
Rated 1 out of 5 stars

So bad experience,



I was really disappointed with my visit to this smoothie place. I ordered a smoothie that was supposed to include yogurt, but instead, they gave me frozen yogurt chunks and fruit—nothing blended properly. It wasn’t even creamy; it seemed like they just used water instead of actual yogurt! The quality felt so cheap, and it didn’t taste good at all. For the price, I expected much better. Definitely not worth it.

---

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

Tropical smoothie on US1 and Edwards…

Tropical smoothie on US1 and Edwards drive how can you have a boss there as a manager that's been the prison for fraud credit card fraud burger and dwelling more than $300 using fake IDs how can you have a manager there running a store when he is already been to prison three times for credit card fraud

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Tropical Smoothie Cafe on Cardinal Blvd…

Tropical Smoothie Cafe on Cardinal Blvd in Louisville, Ky. is the best! I go everyday for my Paradise Point Smoothie. They know me by name and greet me before i get to the counter, all the employees are nice and always smiling. Sometimes, i send my husband or grandkids in to get my smoothie and they just say my name, that's how awesome the staff is. They recognize their customers. Thanks Again, Tiffany

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered from the Pineville Louisiana…

I ordered from the Pineville Louisiana branch. I ordered a green Caesar salad with ranch instead of Caesar dressing and my salad was amazing. It was the best ranch that I have ever tasted. I will definitely be ordering again.

September 18, 2024
Unprompted review
Rated 1 out of 5 stars

Unpaid employee

My child works for Tropical Smoothie located at 2236 Delaware Avenue in Buffalo and has worked and has not been paid for his services.His paycheck was deposited in to an unknown account and when we addressed the manager Belinda Acevedo about the issue she said it would be fixed and put into his next pay check, over a month ago. I constantly keep asking her about the issue.The manager continues to give us the run around about the matter, and continues to blame it on the accountant named Sandy. We have been patient on allowing them to resolve the matter however nothing has been resolved.I am highly upset because it has been over a month and he still has yet to be paid. I will be contacting the BBB tomorrow about the matter if I don’t hear from anyone within the next business day. This is so unprofessional and illegal.

August 23, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look