Dreadful. The website does not provide a method to enter a card in order to send money. I suspect recent changes to the website, many of the graphic images do not display any it looks very unprofe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Strong customer service and reliable payment platform. I Have been using TropiPay for some time now and I can only recommend this service to any one either looking for a personal account (e-wallet... See more
Company replied
I am interested in Tropipay payment gateway. From the first moment I appreciate any communication with support department is very good and quick. I can recommend TropiPay to all! Although I am not fro... See more
Company replied
Yeannina was great helping me and giving me the instructions to activate Google authenticator. In general I will rate tropipay assistance 10/10 as they follow up my case since day 1. The delay replyin... See more
Company replied
Company details
Written by the company
TropiPay es un Monedero electrónico (billetera electrónica o e-wallet) que permite a cualquier persona, emprendedor o comercio hacer transacciones monetarias en línea, de forma rápida, segura y respaldada por entidades financieras europeas. Es una plataforma dedicada a procesar de manera simplificada, las operaciones financieras diarias de cualquier persona o negocio. Además, ofrece acceso a distintos productos con ofertas y bonificaciones especiales en nuestro Plan de Referidos y Marketplace. Cuenta con múltiples alternativas de pago, entre ellas el cobro a tarjetas de terceros mediante enlaces de pagos, las transferencias bancarias y entre usuarios TropiPay, el pago inmediato por código QR y las remesas a familiares y amigos. ¡Todo esto, desde cualquier lugar, a cualquier hora, en una moneda tan estable como el EURO (€) y con todas las garantías y respaldos que ofrece una licencia de Entidad de Pago emitida por el Banco de España! En definitiva: una herramienta que te ofrece el total control de las finanzas de tu hogar o negocio y, a la vez, brindar más facilidades y soluciones de pago a tu equipo y a tus clientes con diversas soluciones de pago ajustadas a tus necesidades. ¡Pásate a los pagos en línea y sé parte del cambio!
Contact info
AVDA DE LA CONSTITUCION, NUM. 35 37, 28821, COSLADA, Spain
- +34 632 06 73 23
- info@tropipay.com
- tropipay.com
3.3
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
inefficient, poor customer service- no transfer yet
Seven days after initiated my transfer, they have not acknowledge it. When asked -through chat since this is a ghost company, you will never see a phone number or interact with a person, they say it may take some days for the transfer to reach its destiny. Very inefficient, slow, poor customer service.
November 30, 2020
Unprompted review
Reply from TropiPay
Good day.
We regret very much your dissatisfaction, we have had some delays in the deliveries of transfers in the destination Cuba due to circumstances beyond our control, these delays are being informed to all the affected users and possible solutions are being offered. Our team works 24/7 in the communication channels open for interaction, among which telephone attention for any user is not included. It is really a pity the accusations that it makes without any foundation, our company is perfectly registered and you can consult them, as much in our site as in the national registry of companies of Spain. You can also check the European regulations to which we submit.
Terrible experience, awful website
The lack of customer service is very frustrating. Six days after I created an account and deposited money to transfer to family in Cuba, Tropipay has yet to answer any of my questions about why the website will not allow me to enter a transfer account number so that my family gets this money. Tropipay approved my account and took my deposit, but now I can't access it to transfer. My email pleas for assistance have been ignored. Very suspicious.
November 12, 2020
Unprompted review
Reply from TropiPay
Hello Lorenzo. Our customer service has a maximum response time of 48 hours. If you have questions and want a quicker response, you have a page full of tutorials on how to do the transactions www.help.tropipay.com. With your name on it, there are no tickets or incidents open in the last two months, so we would like you to mention the ticket number you have been assigned and have not yet been attended to.
Honestly they have fake advertisement
Honestly they have fake advertisement, they charge their fees and they don't advertise that the amount received will be also taxed by Cuban banks so if you planning to send $100 to your family don't trust what tropipay says they will receive cause that amount would be taxed for a second time, if is any help, I paid $130 expecting my family to receive $103 per topipay advertisement, but my family received $97. $33 on fees, is a theft.
November 10, 2020
Unprompted review
Reply from TropiPay
Arian, we are very sorry for your review, let you know that during the operation, you are warned about the variable exchange rates and possible extra costs at the destination, we do not know the rates that apply each account in each bank of which we sent funds, some have no extra costs, others charge up to 8% and this is warned from the beginning. These costs are common in many banks when they are international transfers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.