Banner for Troubador Publishing

Troubador Publishing Reviews 

216
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company, often describing the journey as smooth and straightforward. Customers frequently praise the dedicated staff for being extremely helpful, approachable, and consistently professional throughout the entire publishing process. Consumers are also deeply pleased with the final printed product, frequently highlighting the exceptional quality of the book covers, paper choices, and design formatting. However, some customers also noted that specific areas like editorial work or direct communication could occasionally fall short of expectations. A few people additionally mentioned experiencing minor challenges with distribution clarity or navigating some of the detailed service steps.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing high satisfaction with the final book quality.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional professionalism... See more

Service

Users describe positive interactions with service, highlighting the expertise, professionalism, and support... See more

Quality

People report positive experiences with quality, expressing deep satisfaction and delight with the finished... See more

User experience

Consumers find user experience to be very satisfying, highly professional, and seamless throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my first book to be published. It is an exciting but sometimes stressful experience, which would have been much more difficult without Troubador's help. The communication and practical assi... See more

Company replied

Rated 5 out of 5 stars

Although Troubadour Publishing is a business venture and therefore, sensibly, in it for profit, they are in fact very much more than that. The care, patience and expertise they committed to the delive... See more

Company replied

Rated 5 out of 5 stars

ABOUT TROUBADOR PUBLISHING Troubador provide an excellent free guide to Self-Publishing, which takes you through all the stages of producing a book. When it comes to trusting them with your precio... See more

Company replied

Rated 5 out of 5 stars

Firstly the books are top quality, people always comment on how nice they look and feel, which is great. But the main reason I'd give for a five star review is the excellent customer service. Nothing... See more

Company replied


Company details

  1. Book Publisher
  2. Book Store
  3. Publisher

Written by the company

Troubador supports independent authors at every stage of their publishing journey, helping them turn their ideas into professionally produced books that reach readers. From initial manuscript review through to design, printing, marketing and distribution, we bring everything together under one roof to simplify what can often feel like a complex process. We work with a wide range of authors, whether they are first-time writers taking their first steps into publishing, experienced authors seeking a more flexible, collaborative approach, individuals with personal projects, or those aiming for commercial success in bookshops and online retailers. Our tailored services ensure that every book is produced to a high standard, with expert guidance available at each step. At the heart of Troubador is a commitment to quality, transparency and partnership. Authors remain in control of their work while benefiting from professional support across editorial, design and marketing. By combining industry expertise with a personalised approach, we help authors not only publish their books but also find their audience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(216)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Debut author

As a debut author, finding a home for Dreams of Eden at Troubador, has been an exciting journey. For any author embarking on this odyssey, trust is key. Trust in the team supporting your book, every step of the way. The team at Troubador have been outstanding. Always available for advice or guidance by phone or email. You feel your relationship with every member of their team is personal. From the moment Troubador agreed to accept Dreams of Eden, the team patiently guided me through. The print quality, the design of both the paperback and ebook, fabulous, the website outstanding. This company really looks after you.

December 6, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thank you so much for leaving this review, Jonathan, and for trusting us with your project. That your trust in us was rewarded with an end product you could be proud of is music to our ears, and we loved working with you from start to finish. All the best, The Troubador Team

Rated 5 out of 5 stars

Excellent service and quality product!

Right from the beginning, my experience with Troubador has been excellent. I was very attracted by the absence of a 'hard sell' and the genuine commitment of its helpful staff to quality publishing, in terms both of process and product. Customer service has been excellent. I am delighted by the outcome! Thank you to everyone, especially Carolina and Beth.

November 25, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Peter - thanks so much for taking the time to leave this great review! We're really pleased you enjoyed the process of working with us, found us supportive throughout and, most importantly, were delighted with the finished book!

Rated 5 out of 5 stars

I am am delighted as I have started my…

I am am delighted as I have started my journey to become a first time author at the age of over70!

From the moment I said yes to them to publish my “Hedgehog story “

Troubadour sorted out all my questions with all relevant forms completed successfully , in one day to start the process

What efficiency!
I am looking forward to the next challenge of publishing

October 29, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Suzanne - thanks so much for this review! We do what we can to guide our authors through the production process as quickly as we can, and we're pleased that the process was as you'd hoped!

Rated 5 out of 5 stars

Great Experience with Troubador

This has been my first experience of self-publishing a book and what became apparent really quickly was the efficiency and professionalism at Troubador - this was displayed across the entire company with everyone I dealt with.
They were always accessible, patient and knowledgeable with my questions, on-time with calls and communications and, notably, very friendly with it.
I have ended up - very largely due to the experience and know-how of the team - with a book I can hold in my hands that is of a very high calibre.
Any enhancements they suggested to my initial ideas were sophisticated and empathetic.
At no stage did I feel that Troubador was anything other than 100% dedicated to doing the best for me as an author.
A really positive experience and highly recommended.

October 24, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

What a fantastic review - thank you so much for letting us know how much you've enjoyed your publishing experience with us, Ross.

Rated 5 out of 5 stars

A brilliant, experienced team who really take care of you!

Publishing your work for the first time is a hugely nerve-wracking experience but I couldn’t have been in better hands with my children’s novel, Timewaif & The Roman Road. From the editing process to printing, designing a cover, creating an e-book and an audio book, tips on sales, marketing and getting the word out… Troubador’s team were there for me. No question was too stupid, although I’m sure many were! Nothing was too much trouble. Responsive, experienced, knowledgeable and most importantly for an anxious first-timer, kind. Thank you Troubador!

September 28, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thank you so much for this review, Deborah. We are so pleased you have enjoyed your experience of woking with us and we think you are an inspiration for other self-published authors!

Rated 5 out of 5 stars

Publishing my first novel 'What Kathleen Did'

Publishing my first novel was a daunting prospect but with the help of Troubador Publishing the path was made clear. At each stage of the process someone was there to explain, to listen and to guide me. I could not have received better individual attention.

October 2, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thank you for leaving this great review, Jill. treating authors with individuality is really important to us, and we are pleased that we hit the nil on the head with your project.

Rated 5 out of 5 stars

A Superb Company....

I have now published four books with Troubador, and every time the whole process has been a delight. You feel you are working with an utterly professional and enthusiastic group of people. I have had books published by several mainstream publishers, but after being recommended to try Troubador, I have stayed with them. Their prices are reasonable and the quality of their books is outstanding. I really couldn't be happier with their service.
Mike Kent

September 23, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thank you so much for this great review, Mike. It's really interesting to hear when authors choose to stick with self-publishing over mainstream routes, and we're so pleased to have stayed with us as one of our valued authors.

Rated 5 out of 5 stars

Nothing but praise.

I have nothing but praise for the kindness, good prompt advice and, most of all, the efficiency demonstrated by all the Troubador team who contributed to my new novel 'The Stone Throwers'. Thanks to everyone concerned.

September 20, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

I have nothing but praise for the kindness, good prompt advice and, most of all, the efficiency demonstrated by all the team who contributed to my new novel The Stone Throwers. Thank you all so much.

Rated 5 out of 5 stars

My experience of working with Troubador…

My experience of working with Troubador Publishing on my book, ‘More Than Just Memories’ exceeded my expectations. I can recommend their services without reservation, both for new and established authors.
I switched from the traditional publisher of my previous book, ‘Unravelling Sussex’ to Troubador for several reasons:
• I donate all my writing proceeds to charity, the Alzheimer’s Society in this case, and so wish to maximise the returns. On a £9.99 cover price book this raises the royalties from around 45p-56p per book from a traditional publisher to around £6.50 per book for purchases direct from Troubador’s website bookshop. No contest!
• I wished to retain full control of decision-making during book production, distribution and marketing.
• The experienced professionals working in assisted self-publishing ensure production of a high-quality product.
• With Troubador you can choose just those you need from an impressive range of services.
My assigned Production Controller gently guided me every step of the way, clearly explaining options, replying to my queries fully and promptly, supplying explanatory leaflets, bringing in other teams at appropriate points, and scheduling the whole process smoothly.
Most importantly, everyone involved really cared about me and my book. A shining example of customer service at its very best.

September 19, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Tony, and thank you so much for such a great review! We proide ourselves on our customer service and strive to ensure that every author enjoys their publishing journey with us, and we're so pleased that we achieved this for you and your book.

Rated 5 out of 5 stars

Self publishing as a first time author

Self publishing as a first time author was a daunting prospect, but Troubador Publishing turned it into a stress-free process with complete professional guidance throughout. Working with Troubador was an absolute pleasure and an extremely positive experience - from sending my initial manuscript to the publication of my debut novel. The structures they have in place ran smoothly with every member of the team explaining everything clearly, and even putting up with my very random questions! I would highly recommend Troubador to any prospective self publishers out there!

September 19, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thank you so much for such a lovely review, Janice. The world of self-publishing is incredibly daunting for a first-time author, and we're really pleased that we have helped make it a positive experience for you.

Rated 5 out of 5 stars

The best way through the difficult publishing process

I am in the process of publishing my third book with Troubador. Their service is highly professional and easy to deal with. They are clearly not vanity publishers and do all they can to assist authors of the promotion and sale of titles. I would recommend them to authors struggling to find reputable publishers. Troubador offer sound advice all the way through the publishing route. After the publication of my first two books I was amazed when I put the titles on Google to find them advertised throughout the book selling world.
My soon to be published book, which is a historical novel received much useful help and advice from the dedicated staff at Troubador. The cover is superb and encourages the reader to open up and start their journey back in time to the 1690's.
The book is already generating interest prior to its release on 28th April. I am currently writing the sequel and will certainly be returning to Troubador.

March 27, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hello Christopher. Thank you so much for leaving this review, and for trusting us with the publication of your book. We do whatever we can to ensure that an author's publishing experience is the best it can be, and we're glad you were pleased with the service you received. We wish you all the best for your launch later this month.

Rated 5 out of 5 stars

Wings But No Angel.

I had promised my father to write his story. I tied the traditional route of submitting a manuscript, getting passed from one department to another, believing all was in order only to be disappointed when told it was not suitable, (a year later).
The Troubador experience was entirely different. I was guided through the process in an honest way with all the options and cost laid out in a clear way.
I have ended up some seven months later with a professional produced book, better than I could ever have expected. My late father would be so proud that his unique story is now out there for all to read.

August 16, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thank you so much for leaving us a review, Colin. We're so pleased that we could help you get our late father's story published, and we're really pleased that you were happy both with your experience publishing with us and the finished product. We thoroughly enjoyed working with you.

Rated 1 out of 5 stars

Avoid This Company They Are W.O.K.E

I have written four books, one of which was a self help book and while looking for a publisher I approached Troubador. I attended their self publishing experience day which costs £30.00 held at their impressive premises in Market Harborough.

Before attending I had received their self publishing guild, at no point anywhere in the guild does it state that they vet authors work for their self publishing arm.

On the face they look like a professional company, they have smart premises and the books I viewed were of the highest standard, however their staff are by no way friendly. I felt they were hostile towards me and one female staff member showed no politeness and manners whatsoever. Unfortunately because of the rules of Trust Pilot I am unable to name her however if One looks at page 24 or Troubador’s Self Publishing guide she is second in from the right wearing a very long grey dress. Not one staff member smiled or was happy, it is as though they hate their job.

The self publishing day had some very good points, however it was very badly run, far too rushed, they crammed far too much into the day. We were to receive the slides which they failed to send. Many attendees had their hands up to ask questions and were completely ignored.

Ironically their pamphlet has mistakes, so what does that say about their proof reading services? Just go to page 19, it says, “ You’ve published and and are now marketing your book…

The word And appearing twice. Their proof reading ability was questioned by several attendees who did not have any confidence in the paid services Troubador were trying to sell.

There were some very good points in the experience day however it was structured to sell “Add On” services and NOT to help an author progress.

I decided to obtain a quote to have my book self published, emailed my manuscript, how disappointed was I with the reply.

“We have now had a chance to review your manuscript, but unfortunately we do not feel that we can take it on. The manuscript requires more editorial work than we can offer in-house and contains content we feel unable to put our name to.”

Firstly, “The manuscript requires more editorial work than we can offer in-house” This is the same book I had published 18 years ago by Authorhouse. So what are customers paying upwards of £5000.00 for? This demonstrates just how incompetent Troubador are. They employ staff that have a degree not fit to whip a tramps ass with, who are incapable of editing a manuscript.

This I believe was an excuse as they are a WOKE company who are cowards and do not want to take on brave outspoken authors like myself. Their staff are perfect candidates for this sad Snowflake society we have become.

Second point: “contains content we feel unable to put our name to”

My writing is designed to wake people up, to destroy political correctness and WOKEism. My last book sold over 12,000 copies.

What Troubador would have been better doing that day is state they are WOKE and will vet an authors work and will not accept anything that is brave.

They employ far too many sensitive silly little girls who have read one too many love stories and think life is one big fairytale.

The positive I take from this is my books will be published and I will expose the WOKEism of Troubador so others will not waste their time with such a pathetic publisher.

I requested a refund of my £30.00 which was actioned without question and I personally thank the Troubador staff member for doing this, it is very much appreciated.

It is a great shame today that companies are controlled by political correctness WORKism. The positive is I sent my manuscript off to three rival publishers and spoke to them over the telephone first to check their stance on Controversial writing, I was very pleased that they DO NOT believe in censorship and are willing to publish my books. I have the POWER to be me and not be one of the many M.O.D.E.L

Mediocre

Obedient

Dependent

Entertained

Lifeless

Citizens we have sleepwalking their way through life like many a staff member that works for Troubador.

So DO NOT publish with Troubador. There are far better publishers out there who have no objection publishing strong controversial work.

July 22, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Dear Richard,

From very early discussions with you, we expressed concern that we might not be the best provider for you before seeing your manuscript. Against this advice, you chose to book one of our self-publishing experience days. You attended anyway and your feedback on the day itself was quite different to that expressed above. It is noticeable that your criticism of our team’s unfriendliness and lack of politeness is in direct contradiction to the vast majority of the reviews and feedback we receive from our authors.

We received your manuscript after the experience day and unfortunately it was clear that it required more editorial work than we could offer and also contained content we were not happy to put our name to. Following on from your response, we agreed to refund you the cost of the self-publishing day as a gesture of goodwill.

That you misunderstood our submission criteria is regrettable, however we have been transparent at every stage of our dealings with you.

We wish you the best of luck in your future endeavours.

Rated 5 out of 5 stars

Publishing my works with Troubador

Having a publisher take the words from an author’s mind that have been turned into a manuscript, then from the author’s pc the manuscript turned into book form and therefore bringing the stories to life, requires trust.
I know that I can put 100% trust in Troubador and with some effort from myself, to make my works into the best they can be, the amount of sheer hard work, time and frustrations that goes into writing a book is something only an author knows and can appreciate; so trust is paramount in my opinion.
The books themselves are of the highest quality and all the staff at Troubador who I have worked with over the years have been fantastic, always very helpful as are the current Troubador staff I am working with now.
They also offer every form of publishing and marketing options available and are honest about what you can expect from all the options available to you.
But I would say that seeking expert advice from Troubador about the author’s objectives and about the publication process itself should be considered as Troubador are only too glad to give help and advice at any time.
Self-publishing at first does seem very daunting, but they are there every step of the way to help you.
I’ve published four titles already with Troubador Publishing and with one more currently in the publication process, I would 100% recommend them to anyone.
Good luck to all authors out there!!

August 11, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Andy. Thank you so much for such a great review. We aim to work closely with all our authors and do what we can to gain and maintain an author's trust throughout the publishing process to make the daunting process seem a little less than if they are going it alone. All the best!

Rated 5 out of 5 stars

Review of publishing experience re: The Weight of Her Heart

Troubador guided me carefully and professionally through the process of getting my novel ready for ebook distribution and then advised on marketing. I am delighted with the outcome and as bonus have great reviews on Netgalley!

March 8, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Lottie. Thanks so much for your review, it is hugely appreciated. The team loved working with you to get your ebook live and reviews secured!

Rated 5 out of 5 stars

with no previous experience of any form…

with no previous experience of any form of publishing The guys helped enormously and tolerated my dumb questions
The end result is astoundingly high quality

July 31, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Brian. Thanks so much for your review! While no question is a dumb question as far as we are concerned, we're so pleased that we could help you take make your book a beautiful reality!

Rated 5 out of 5 stars

Thank you Troubador

It is my first time writing a book and the team could not have been more helpful. Very personable, professional and engaging. I am delighted with the finished book and it has been a life long ambition fulfilled in partnership with a great group of people who care.

July 20, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Mike. Thank you so much for taking the time to leave this review. It was a privilege to help you achieve your life long ambition of publishing your book, and it was a pleasure to work with you.

Rated 1 out of 5 stars

I think this company can improve by not operating under two names when they come up with the same decision

I think this company can improve by not wasting writers' time. First and foremost it is part of another publisher The Book Guild Publishers. So if you submit your book to both publishers, you might think they will respond differently. No, they don't they even send you a photocopy reject note. The problem is they do not realise that when writers submit their work to two publishers, they would think one might come up with a different decision. Just be sure you do not waste time waiting for a different answer if one or the other reject your book. If you check you can see they operate from the same offices with the same address and contact details. It's time publishers become time- conscious, because not all writers are spring chickens. Some might be in their seventies and have no time to waste. Why operate under two different names if the opinion will always be the same from both publishers? It only wastes precious time, especially when a book has taken a writer seven years of his life to write, research and market.

July 8, 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thank you for your review. Troubador Publishing and The Book Guild are sister companies operating out of our offices and distribution centre in Market Harborough. Troubador is a self-publishing services provider and The Book Guild is a publisher offering partnership and traditional publishing contracts. You submitted your manuscript separately to both companies which run different submissions and publishing processes. We do not automatically assess manuscripts for publication under both imprints as both imprints have different criteria and authors have their own preferences.

First, you heard back from The Book Guild who explained that they wouldn’t consider offering a publishing contract. The following week, the Troubador submissions team finished reviewing the manuscript and decided that unfortunately, the book didn’t meet our standards for publication. Troubador and The Book Guild do not apply an identical approach to all manuscripts, however, there are books which are unfortunately unsuitable for publication under either brand.

Rated 5 out of 5 stars

A fear turned in to a pleasure

Helpful, considerate and very professional. held my hand all of the way making my first venture in to writing a pleasure not to be missed

June 18, 2024
Troubador Publishing logo

Reply from Troubador Publishing

Thanks for leaving this review, Tony. We're so pleased we could help you enjoy the publication of your book so much.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look