Truckstop is a good loadboard go to, but they have switched platforms for factoring using Denim and this is a bad mistake. Multiple carriers havent received payments. We factored a load over a week ag... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to take a moment to share my experience with someone because I'm not able to find somewhere to post a public review of your "services" and as of today I chose to cancel due to a com... See more
Wish I could give 0 stars. Breaking our backs over these dangerous roads icey mountainous risk every where. All for theee worst customer service experience you will ever have. Outsourced to people who... See more
I wouldn't recommend working for this company. It's a lie that they pay the next day. They verify the shipment before paying you, and the process can take 3, 4, or 5 days. You have to keep track of pr... See more
Company details
Written by the company
Connect to freight partners you can trust, price every load for profitability, and do your job with speed and confidence like never before. At Truckstop.com, we’re committed to building a network you can trust, starting with our load board and going beyond to offer you innovative solutions that help you run, grow, and protect a profitable freight business. When it comes to your security, we go the extra mile, investing in enhanced features tools that help keep fraud out of your business. We strive at every turn to stay one step ahead of bad actors and their increasingly sophisticated tactics, so you’re better protected throughout the freight lifecycle. Look to our load board options for the plan that meets your needs, whether you’re just starting out or you’re a seasoned pro. Our easy-to-use solutions help you simplify every aspect of your business, including back-office organization and bookkeeping, risk mitigation, and more, all designed to save you time and money.
Contact info
1444 S. Entertainment Ave. Ste. 110, 83709, Boise, United States
- 800-203-2540
- support@truckstop.com
- truckstop.com
1.5
Bad
883 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Would like to see a better separation…
Would like to see a better separation of loads. Such as vehicles .vs . General fright.
January 10, 2023
Reply from Truckstop.com
Hello Mike,
If you are needing assistance optimizing your load searches please call out office at 1-800-203-2540 option 1
To cancel the operator place you on…
To cancel the operator place you on irritating hold for major amount of time. Such an unfair company
January 19, 2023
Reply from Truckstop.com
Hello Bobby,
I do apologize about that , I do see that your account has been cancelled and the credit card was removed from auto pay .You should have received an email confirmation as well . If you have any questions please call our support line at 1-800-203-2540 option 1
4th qtr 2022 has been a challenge for…
4th qtr 2022 has been a challenge for me. Starting a new authority can be more of a challenge than you expect and it was a blessing to be able to reach out to a group that can help relieve the burden
December 1, 2022
Very knowledgeable support
It is very user friendly and has excellent integration with its load board and TMS.
January 10, 2023
Best load board ever!
January 8, 2023
Clean restrooms nice people
January 5, 2023
You have many HS loads
January 2, 2023
Time windows too do more then one load…
Time windows too do more then one load a day. . I live in York pa all loads 80 miles plus . I had one of your rep tell me about a load from Duluth pa to Fredrick md paying 1000.00 , but he left the part out that it was pick one load up then deliver that ,then got another location pick that load and deliver that to Fredrick it would take two days to load and also 4 hours for load time with both loads and four hours for delivery, then road miles.
December 8, 2022
Reply from Truckstop.com
Hello Michael ,
I do apologize about that, we are not a broker we are an online load board, the details of each load is posted by the broker or shipper and you would need to get all load details from the posting company .
Very great customer service and…
Very great customer service and factoring service was fast.
December 31, 2022
A worker name alice made it easy for me.
December 21, 2022
Reply from Truckstop.com
Hello Shawn,
Thank you for your feedback . Please call our support line if you are needing assistance.
We was think that it would be great…
We was think that it would be great like the Rep say but it not, we operate with box truck it hard fine good paying good rate , so much stuff wrong
December 21, 2022
Reply from Truckstop.com
Hello Dwayne ,
Please call our office and speak with one of our support representatives for assistance on searching box truck loads.
I have done ok with your sight not great
I have done ok with your sight not great. I know it's not your fault but I have seen loads on your board and found the same load at a better rate on another board but all and all it has been ok. I have booked several loads but with rates dropped faster then the temperature when it should be going up this time of the year that's why it has not been a great experience.
December 19, 2022
Great service, could use some app improvements
I love the app and the truckstop.com customer service is fantastic.
December 17, 2022
Haven’t used it yet
Haven’t used it yet, but planning on very soon. Everyone at Truckstop has been very helpful and nice to me. No complaints.
December 16, 2022
Having the active load feed feature is…
Having the active load feed feature is really with finding new loads quickly. And the amount of loads that are available helps with all sorts of businesses especially those in the hotshot business.
December 14, 2022
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