Truckstop is a good loadboard go to, but they have switched platforms for factoring using Denim and this is a bad mistake. Multiple carriers havent received payments. We factored a load over a week ag... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to take a moment to share my experience with someone because I'm not able to find somewhere to post a public review of your "services" and as of today I chose to cancel due to a com... See more
Wish I could give 0 stars. Breaking our backs over these dangerous roads icey mountainous risk every where. All for theee worst customer service experience you will ever have. Outsourced to people who... See more
I wouldn't recommend working for this company. It's a lie that they pay the next day. They verify the shipment before paying you, and the process can take 3, 4, or 5 days. You have to keep track of pr... See more
Company details
Written by the company
Connect to freight partners you can trust, price every load for profitability, and do your job with speed and confidence like never before. At Truckstop.com, we’re committed to building a network you can trust, starting with our load board and going beyond to offer you innovative solutions that help you run, grow, and protect a profitable freight business. When it comes to your security, we go the extra mile, investing in enhanced features tools that help keep fraud out of your business. We strive at every turn to stay one step ahead of bad actors and their increasingly sophisticated tactics, so you’re better protected throughout the freight lifecycle. Look to our load board options for the plan that meets your needs, whether you’re just starting out or you’re a seasoned pro. Our easy-to-use solutions help you simplify every aspect of your business, including back-office organization and bookkeeping, risk mitigation, and more, all designed to save you time and money.
Contact info
1444 S. Entertainment Ave. Ste. 110, 83709, Boise, United States
- 800-203-2540
- support@truckstop.com
- truckstop.com
1.5
Bad
883 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Pablo was amazing help!
July 8, 2023
Definitely could be better
Load board seems to have minor glitches quite often. To many loads with incomplete information, seems to be a lot of scam brokers and double brokers. The same load is posted with multiple city pickup and drop-off locations. Brokers should not be allowed to post loads with no specifications.
July 8, 2023
Truckstop is incredible
Truckstop is incredible. It has all the tools you need to carry out the duties of brokering. Lise Banks is very amazing and informative. My transaction and setup went smoothly. If you need help you can call on Lise B. and she's there to help. Truckstop has everything at your fingertips.
June 30, 2023
Excellent presentation
June 22, 2023
Worst company ever
Worst company ever. Please truck drivers, Dispatchers don’t do business with truckstop load board. They will keep taking money from your account and you will beg them to cancel your subscription they won’t do nothing. And customer service has no respect for customers.
June 14, 2023
Unprompted review
Reply from Truckstop.com
Hey Rich, we’re really sorry to hear this. We’ve recently made big changes to improve, including upgrading our customer service and bringing our founder back to lead the company with a focus on doing right by our customers.
If you ever consider giving us another chance, we're definitely here to help. We truly appreciate your feedback — it helps us get better.
With care,
-Truckstop team
Better information on rates for loads
Better information on rates for loads , truck stop always seems to be way less than what I get for my loads .
June 13, 2023
Reply from Truckstop.com
Hi Joshua ,
Thank you , we appreciate your feedback .
this company does not do as they say
this company does not do as they say, I for my service and one month nothing is getting done.
June 12, 2023
Reply from Truckstop.com
Hello Ricardo ,
I am sorry , I am not understanding what the issue is, can you please call into the support line so we can better assist you and get all your questions and concerns answered . 1-800-203-2540 option 1
I would leave 0 stars if I could…
I would leave 0 stars if I could truckstop factoring started off great then once u hit the mark to cancel they take there time paying you when they feel have thw same excuses the image aint clear when its clear as day do not go with this company go else where its not worth the stress and waiting for your money thru them.
June 5, 2023
Unprompted review
Reply from Truckstop.com
Hi Eric ,
Please call factoring support for assistance with cancellation or with any questions regarding documents you have submitted 1-888-777-5543
Sign up was awesome!
June 1, 2023
Unless you absolutely need TS for…
Unless you absolutely need TS for stepdeck and RGN loads avoid it. Expensive and works about 70% of the time.
May 18, 2023
Unprompted review
Reply from Truckstop.com
Hi Charlie,
Thank you for your feedback , if you have any questions or concerns, please call our support team 1-800-203-2540 option 1
I really like the platform which the…
I really like the platform which the Truckstop gives to the brokers. It is easy to use, all the tabs are convenient. The client compliance team is always helpful. Thank you.
May 13, 2023
Live available loads data is not updated. Can't delete old searches.
Live available loads data is not updated for more then 3 days. I was told that 2 teams are working on it, still no fix.
No delete option in load searches at TruckstopGo. Have to go through all old searches to get results on new ones. Ridiculous.
Every time they update their website and app they get worse.
May 12, 2023
Unprompted review
Reply from Truckstop.com
Hi Paul,
We hear your frustration — it’s never our goal for updates to cause more hassle for you. We’ve been working to improve load data refresh times and add more user-friendly features, and feedback like yours helps us prioritize fixes. We’ll make sure your concerns about outdated loads and search management get in front of our product team.
If you’re willing, please reach out to us at 1-800-203-2540 or support@truckstop.com so we can walk through the issues together and work toward a solution.
Sincerely,
-Truckstop Team
Over rated snd over priced
Over rated snd over priced. It s money grab. They claim their Rate Insight is something special. It doesn't do siht. Brokers don't care. They're charging what they want. Don't waste your money.
May 4, 2023
Unprompted review
Reply from Truckstop.com
Hello Tyson & Shanna ,
Thank you for your feedback, if you have any questions please give out support team a call 1-800-203-2540 option 1
The easability of the website.
April 26, 2023
Many Thanks
Brian was super helpful from start to finish. He went above and beyond to ensure we had the right tools we needed to operate our business in the best capacity.
April 18, 2023
That billing is a joke!
Tried to reduce from pro to the minimum and payment was do today. They refused and was not very helpful. Kept saying it was in the policy that I had to do it 5 days prior.
April 17, 2023
The One Stop Shop!
Trent remembered speaking with me when I was still in training. He informed me of RMIS which was very necessary for my situation.
March 30, 2023
Can never login in properly
Can never login in properly, have reset my password a few times and we I go back to login it’s the same issue.
April 1, 2023
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