True Solicitors  Reviews 2,153

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout various processes, including personal injury claims and property transactions. The service provided is frequently described as excellent, with many appreciating the efficiency and clear communication. Reviewers highlight the quick response times to queries and updates, making them feel well-informed and confident in the handling of their cases. However, some customers also noted issues with communication, mentioning that information wasn't always forthcoming or that replies were basic. A few people were dissatisfied with specific interactions, feeling that their concerns were not adequately addressed or that agreements were made without their full knowledge.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Many customers praise the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent and clear communication... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Claim

Users describe positive interactions with claim processes. Many customers report that their claims were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im here to leave an excellent review for Dean wiseman and team at True solicitors. This team has helped me with an excellent outcome with my personal injury claim. They have spent alot of time... See more

Company replied

Rated 5 out of 5 stars

We used True for our sale and purchase and can't recommend them enough. Julie and Steph were supportive, professional and helpful throughout the whole process even when complexities arose. We really a... See more

Company replied

Rated 5 out of 5 stars

I would like to sincerely thank Helen at True Solicitors for her outstanding service and dedication. She has worked tirelessly on my case for almost three years, always showing professionalism, com... See more

Company replied

Rated 5 out of 5 stars

I engaged True following a recommendation and I was advised they could turn a purchase around quickly. They were very helpful and a pleasure to deal with. They turned things around for us very quickly... See more

Company replied


Company details

  1. Law Firm

About True Solicitors

Written by the company

We began life with just two partners and a secretary... 29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.

With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.

Services We Offer

Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair

"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."

Andrew Milnes
(Managing Partner).

Visit our Facebook: www.facebook.com/TrueSolicitors

on your side

Written by the company

Over £25m compensation recovered for our clients in the past 12 months.
Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.

No Win. No Fee.

You won't pay anything until your case is won.

A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Service

I have had excellent service from True Solicitors. I would highly recommend them. They are professional and the communication was second to non. Keep up the excellent work.

January 23, 2026
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Reply from True Solicitors

Dear Tara,
Thank you for the feedback and the 5-star review. We will pass on your comments to Sophie who represented you in your personal injury case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Recommend highly

Dean was very prompt in dealing with my incident i like to thank him personally and would highly recommend them.
Mohammed

January 22, 2026
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Reply from True Solicitors

Dear Mohammed,
Thank you for your review and the feedback you've provided on your recent works accident case. We will pass on your comments to Dean who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

From start to finish,true solicitors…

From start to finish,true solicitors made me feel so much at ease with step by step instructions.would recommend 100%

January 20, 2026
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Reply from True Solicitors

Dear Nigel,
Thank you for taking the time to leave a review for us. We will pass on your comments to Mark who represented you in your road traffic accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Absolutely fantastic

Was amazing they did all the hard work I just had to keep them informed and it didn't take long to get sorted out

January 19, 2026
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Reply from True Solicitors

Dear Wayne,
Thank you for your review and the feedback you've provided. We will pass on your comments to Gledisa who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 1 out of 5 stars

I don't recommend

I don't recommend

January 20, 2026
Unprompted review
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Reply from True Solicitors

Hi Dany

Thank you for taking the time to leave a review; we are sorry that you don’t recommend us. We are keen to find out why, but cannot trace you as a client of ours. We’d be really grateful if you’d contact us on office@true.co.uk so that we can find out more.

Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very realible soohie more then helpfull…

Very realible soohie more then helpfull with claim highly recommed

January 14, 2026
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Reply from True Solicitors

Dear John,
Thank you for leaving this review. We will pass on your comments to Sophie who represented you in your works accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors are a very professional…

True solicitors are a very professional and reliable company. They was brilliant start to finish with my claim

January 14, 2026
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Reply from True Solicitors

Dear Thomas,
Thank you for your review and the feedback you've provided. We will pass on your comments to Sally who represented you in your works accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very good service and clear friendly…

Very good service and clear friendly advice and support.

January 12, 2026
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Reply from True Solicitors

Dear Mohammed,
Thank you for your review and the positive comments you've provided. We will pass on your feedback to Emma who represented you in your credit hire case.
Kind regards
True Solicitors

Rated 5 out of 5 stars

Always keep you informed

Brilliant team kept me in the loop from day one brilliant advice brilliant outcome couldn’t ask for better

January 15, 2026
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Reply from True Solicitors

Dear Alisha,
Thank you for your 5-star review and the wonderful feedback. We will pass on your comments to Steven who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Professional and supportive service

True Solicitors were professional, efficient, and easy to deal with throughout.
A special thanks to Emma Crane for her excellent support and clear communication, which made the process stress-free. Highly recommended.

January 13, 2026
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Reply from True Solicitors

Dear Michael,
Thank you very much for both your review and the comments you've left. We will pass on your feedback to Emma who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars
True Solicitors  logo

Reply from True Solicitors

Dear Mwamba,
Thank you for taking the time to leave this review. We will pass on your comments to Ellen who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 3 out of 5 stars

great conferencing assistant, Gurpreet Kaur

great conferencing assistant, but the conveyancing assistant was really sub par, making at least 2 mistakes during the transaction. Maybe she is overworked?

January 15, 2026
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Reply from True Solicitors

Dear Tamara,
Thanks for your review. We'll pass on your feedback to the Conveyancing team to investigate further.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very helpful nothing was to much trouble

Very helpful nothing was to much trouble

January 13, 2026
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Reply from True Solicitors

Dear Teresa,
Thank you for your review. We will pass on your comments to Steven who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Kept me informed

January 13, 2026
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Reply from True Solicitors

Dear Mrs Daniels,
Thank you for your review. We will pass on your comments to Kieran who represented you in your clinical negligence claim.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Would recommend

Always a little weary to use a solicitor that isn’t local, however I needn’t have worried - responded to emails timely, and completed the sale in good time.
Would recommend & use again.

January 9, 2026
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Reply from True Solicitors

Dear Claire,
Thank you for your review and for the feedback. We will pass on your comments to Julie who managed her conveyancing.
Kind regards,
True Solicitors

Rated 4 out of 5 stars

Worth a shot

True solicitors overall was really helpful and good, however if we are being completely honest and transparent- we feel that there was only a chase with our landlord, once we prompted or asked them.
There were fees, we were not informed about verbally, however that was probably our fault, when over looking of the paper work . The outcome we got was one, where we definitely got recognition for being terribly let down, although the high expectation end that we was kinda told about - would have been only if we dragged it out to court (we feel ) .
Albeit saying all this, Edward was nothing but patient, never rushed us, and as-long as we went to him directly, he was there for us with nothing but understanding.

January 10, 2026
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Reply from True Solicitors

Dear Jodie,
Thanks for your review and the feedback you've provided. We will pass on your comments to Edwards and the housing disrepair team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Amazing service and great customer service

Amazing service and great customer support
Vicky was great, kept me constantly updated and achieved the best outcome for my injury claim. Would highly recommend to anyone who needs legal support moving forward

January 2, 2026
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Reply from True Solicitors

Dear Jak,
Thank you very much for your review. We'll pass on your feedback to Vicky who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Outstanding Service and Successful Settlemen

I am extremely satisfied with the outstanding service provided by True Solicitors. From start to finish, my case was handled with great professionalism, transparency, and care. The team kept me fully informed at every stage and explained everything clearly, which gave me complete confidence throughout the process.

Thanks to their expertise and dedication, my claim was successfully completed and I received the full settlement amount. The process was smooth, stress-free, and handled efficiently within a reasonable time.

A special thanks to Mark Connor for his clear communication, honest advice, and support. I truly felt that my best interests were their priority.

I highly recommend True Solicitors to anyone looking for a reliable, professional, and trustworthy legal team. Excellent service from a genuinely supportive firm.

January 5, 2026
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Reply from True Solicitors

Dear Hassan,
Thank you for your review and the fantastic feedback you've provided. We'll pass on your comments to Mark who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Would recommend True

My only experience of a personal injury claim and I felt in very safe hands . I was regularly updated and informed throughout and advised on whether or not to accept an offer. Anna worked extremely hard and her knowledge and expertise clearly helped to secure the best result possible for me. Thank you.

December 18, 2025
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Reply from True Solicitors

Dear Lesley,
Thank you very much for the 5-star review and for your feedback.
We will pass on your comments to Anna who represented you in your personal injury case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Amazing outcome



"From the first call to the last, 8 weeks max—I can’t believe how fast the turnaround was. My landlord accepted fault and paid compensation, but that wasn’t even my goal—it was just to _fix the problem_. I’ve dealt with this issue for *7 years*, and in under 8 weeks: a visit from their surveyor, a completion date... it’s just wow. Can’t thank the team enough. It shouldn’t have come to this, but it does. I’d highly recommend them—I’m very thankful."

December 23, 2025
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Reply from True Solicitors

Dear Yvonne,
Thank you very much for the wonderful feedback and for the 5-star review.
We will pass on your comments to Katie who represented you in your housing disrepair case.
Kind regards,
True Solicitors

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