I’ve been loyal to this "92" body lotion for several years now, ever since I first discovered it in Hong Kong. Back then, it was a hidden gem amongst beauty brands. What truly captivates me is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... See more
Company replied
I bought the Black Lily reed diffuser refill after smelling it at a friends house. It is an amazing scent and super long lasting! I went away on holiday for 10 days and when I got home and walked thr... See more
Company replied
Tried the Wild Mint diffuser for the first time to help with the whiffy under sink cupboard in our new kitchen. What a difference! Definitely the “strong fragrance” promised and as replacing the sink... See more
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Company details
Written by the company
Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.
Contact info
Roman Way, Crusader Park, BA12 8SP, Warminster, United Kingdom
- enquiries@truegrace.com
- truegrace.co.uk
4.8
Excellent
144 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Truegrace
Thank you for the great feedback Hege.
An outstanding range
I've used many companies specialising in similar products. These are outstanding. The room diffusers and candles are particularly excellent, with lasting aromas which literally fills the room. I've been ordering a wide variety since early summer and during this time visitors to my home have made very positive comments.
October 29, 2025
Reply from Truegrace
Hi Stephen, thank you so much for the great feedback and review. We're glad you enjoy our products!
Amazing Black Lily
I bought the Black Lily reed diffuser refill after smelling it at a friends house. It is an amazing scent and super long lasting!
I went away on holiday for 10 days and when I got home and walked through the door I couldn’t believe how lovely the smell was! Absolutely delighted with my purchase and would highly recommend it!
September 22, 2025
Reply from Truegrace
Thank you for the positive feedback Tracy. We're a huge fan of Black lily as well.
Excellent product
Excellent product, speedy delivery have already purchased these and will continue to do so.
September 25, 2025
Reply from Truegrace
Thank you for the positive feedback Julia!
Reply from Truegrace
Thank you for the positive review Laurence.
Beautiful fragances long lasting
Beautiful fragances long lasting. Fast delivery. Wonderful.
September 22, 2025
Reply from Truegrace
Glad you are a fan of our fragrances Karol. Thank you for the positive feedback
Reply from Truegrace
Thank you so much for the positive feedback Carolyn
I placed a small order of True Grace…
I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my friends seem to like it too. They say it's like going on a journey and that it gives each room a different atmosphere. My partner who rarely notices anything has commented about our home smelling much nicer than most other houses he has been in!
August 26, 2025
Reply from Truegrace
Thank you for the great review Anne-Marie!
Excellent candles
Excellent candles, fast delivery, my fav candle brand by far for quality and value for money. Thank you 🙏
August 26, 2025
Reply from Truegrace
Thank you for the great feedback Amy
Great service and high quality lovely…
Great service and high quality lovely products
August 26, 2025
Reply from Truegrace
Thank you for the great feedback
Exceptional Customer Service
Dear Customer Service Team at True Grace
I just wanted to extend my sincere gratitude for the exceptional service I received regarding my recent order. After I raised a query about the missing items, I was genuinely impressed by how swiftly the issue was resolved—the replacements arrived within 48 hours, which was far beyond my expectations. Not only that, but the lady (Abbie) who handled my query went above and beyond by identifying a problem with the original delivery company and proactively choosing a different courier to ensure the items reached me without delay. Her attention to detail and thoughtful approach made all the difference, and it’s rare to experience such genuine care in customer service these days. Please do pass on my appreciation to her, I am truly grateful.
September 1, 2025
Unprompted review
Reply from Truegrace
Hi Lenka, thanks for leaving us such a great review. We're glad you had a great experience talking to our customer service team. We will definitely be passing on the positive feedback.
Gorgeous fragrance and quick delivery
The fragrance (Portobello Oud) is lovely. Ordering was simple and the delivery was extremely quick.
August 22, 2025
Reply from Truegrace
Thank you for the great feedback Lisa.
Lovely items
Lovely items, really good service, very quick delivery and well packaged, thank you so much
August 22, 2025
Reply from Truegrace
Thank you for the positive feedback Julie.
Excellent fragrance for the kitchen
Tried the Wild Mint diffuser for the first time to help with the whiffy under sink cupboard in our new kitchen. What a difference! Definitely the “strong fragrance” promised and as replacing the sink trap didn’t work I’ll have to keep buying the True Grace refills!
August 15, 2025
Unprompted review
Reply from Truegrace
Glad you like our Wild Mint scent, Vanessa. Thank you for the positive feedback.
Devoted customer
Always excited when my True Grace parcel arrives. The quality, long-last scents and prompt delivery have me returning over and over again.
July 23, 2025
Reply from Truegrace
Hi Stuart, thanks for the great review.
Reply from Truegrace
Thank you for the positive feedback Mr Yeandle.
Always great service and quick delivery.
July 22, 2025
Reply from Truegrace
Thank you for the great feedback, Sharon.
Great Gifts
Great scents, elegantly presented and packaged. I love giving the reeds and leaves in particular as gifts to introduce my friends to True Grace.
July 23, 2025
Reply from Truegrace
Hi Wendy, thank you for your review. Great to hear you're a fan of our scents.
Reply from Truegrace
Thank you for the great feedback Vanessa.
Reply from Truegrace
Thank you for the kind feedback Gaynor. We're glad you like our products.
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