truekind.com Reviews 1,175

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product, often highlighting its comfort and quality. They appreciate the supportive nature of the items and find them to be well-made. Reviewers frequently mention that the products exceed their expectations in terms of fit and overall satisfaction. However, some people were dissatisfied with aspects of the order, customer service, and return policy. Issues included difficulties with sizing, leading to the need for exchanges, and some found the return process to be less straightforward than advertised, with concerns about return shipping costs and the functionality of online portals. A few customers also experienced problems with customer service responsiveness and receiving accurate information regarding exchanges.

What people talk about most

Product

Customers generally express satisfaction with the product quality, highlighting comfort and good fit. Many... See more

Quality

People report positive experiences with quality. Many customers praise the products for being well-made,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick delivery,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report negative experiences,... See more

Return policy

Reviewers highlight ambiguous aspects of the return policy. While some customers found the return or exchange... See more

Based on these reviews

Rated 4 out of 5 stars

Truekind bras are the most comfortable and the most supportive of all the wireless bras I have tried (I’ve tried six different brands). My one complaint is how the sides, where the cups and the band... See more

Company replied

Rated 4 out of 5 stars

Most comfortable brand of bras I've found. I absolutely need the extenders and am so happy I can buy extras for when I lose them. I'm still inbetween cup sizes as with all bras of various brands. An X... See more

Company replied

Rated 4 out of 5 stars

I really like the bras. This is my 2nd time ordering. Great marketing sending a free panty to try, I am ordering a bundle package. Only suggestion for improvement would be a better tracking system for... See more

Company replied

Rated 4 out of 5 stars

For the first bra I ordered - bra straps were not as comfortable as the advertisement claimed. However, they offered easy and free return and exchanged it for a better more comfortable bra. I feel lik... See more

Company replied



Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was very easy to figure out my size…

It was very easy to figure out my size and choose a bra. I ordered two for a low price and even got a free panty! The bras arrived very fast, in 3 days. The bras themselves are very comfortable, however, I think maybe a little big for me. I will be exchanging them, and it looks like their exchange process is pretty easy. I do want to buy more once I get the right size.

January 19, 2026
Unprompted review
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Reply from truekind.com

That is wonderful, Joanna! We’re glad you found the site easy to navigate and that your order arrived so quickly. It’s great that you’re already finding them comfortable, and we appreciate your patience while you swap them for that perfect fit. We’ve worked hard to make our exchange process as seamless as possible, and we can’t wait to get the right size into your hands!

Rated 5 out of 5 stars

This is the best bra I’ve ever bought…

This is the best bra I’ve ever bought and worn!! I got the White in size M and it’s perfect!!! Will buy again in more colors!! I luv the price tag too!!

January 23, 2026
Unprompted review
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Reply from truekind.com

That is so wonderful to hear, Janet! We’re thrilled that the White size M is a perfect fit and that you’re loving both the comfort and the price. We can’t wait to see which colors you pick out next!

Rated 5 out of 5 stars

Don't hesitate, just order already.

Seamless service on the website. Great product, fast shipping. I expected my stuff to take longer to arrive but I was pleasantly surprised. I was hesitant to buy a bra online since I'm hard to fit and picky, but I gotta say I'm thrilled with the fit. Will order again!

January 16, 2026
Unprompted review
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Reply from truekind.com

That is wonderful to hear, A! We’re glad we could win over a picky shopper with a perfect fit and faster-than-expected shipping. It’s great to know the website and service made the process seamless for you. We can't wait to help you with your next order!

Rated 4 out of 5 stars

Fit inconsistent

I love the bras, they are so comfortable. Got a couple of different styles, one of which didn't have the same fit and was actually too big for me.
Would buy again though!

January 21, 2026
Unprompted review
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Reply from truekind.com

That is wonderful to hear, Lisa! We’re thrilled that you found some new favorites and that they are living up to the comfort you expected. Thank you for the feedback regarding the fit of that specific style; it’s very helpful for us to know. We are so glad you’d buy with us again and can’t wait to help you find your next perfect set!

Rated 3 out of 5 stars

Just like any other regular bra not too…

Just like any other regular bra not too impressed it's comfortable but no different than any other bras that I have

January 22, 2026
Unprompted review
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Reply from truekind.com

Thanks for sharing your honest feedback. We’re glad to hear it’s comfortable, even if it didn’t quite stand out for you. The reason why we are asking for your details, because we'd like help exploring other styles or finding a better match for what you’re looking for, feel free to send us a DM once you have time, we’re happy to help.

Rated 2 out of 5 stars

Disappointed

I used the size guide provided, but the bra I ordered isn't the right size for me. The cups are too small and I have overflow all around and I will need to send back... very disappointing 😞

January 22, 2026
Unprompted review
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Reply from truekind.com

We’re sorry to hear this didn’t fit as expected, that’s definitely disappointing. We want to help make this right for you. Please feel free to send us a DM anytime so we can assist with sizing options or the return process.

Rated 3 out of 5 stars

No actual person for customer service just an AI bot.

I had placed an order and noticed an error and i was not able to cancel my order so I could reorder my order correctly. I had to talk to an AI bot and got nowhere. Apparently they ship in seconds from when you order according to the bot?

So I had to wait for my order to arrive and then exchange my entire order. Very disappointing not to be able to talk or even chat with a live customer service person.

So waiting now on my exchange and hoping I will love what I got.

The customer service could have been much better.

January 18, 2026
Unprompted review
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Reply from truekind.com

We’re sorry to hear about your experience and understand how disappointing that must have been. The reason we ask for your order details is so we can take a closer look and help resolve any concerns directly. We haven’t heard back yet, but if you still need assistance at any point, please feel free to send us a DM, we’re more than happy to help.

Rated 5 out of 5 stars

These intimates are the best

True Kind Bras and underwear really are the best quality. They fit perfectly and are soft and comfortable to wear . These are the best bras that I have ever worn . They provide the most support.

January 15, 2026
Unprompted review
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Reply from truekind.com

This made our day, Pamela! ✨ We’re so happy to hear how comfortable, supportive, and soft everything feels. Thank you for sharing such kind words!

Rated 2 out of 5 stars

I am not happy with customer service…

I am not happy with customer service because they didn’t apply my 15% discount to my order. Even though, we emailed back and forth for this issue several times.

January 15, 2026
Unprompted review
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Reply from truekind.com

I’m sorry about this, Dareina. Going back and forth multiple times and still not having your 15% discount applied is not okay, and I understand why you’re unhappy with the support you received. Please share your order details with us. Once we have that, the team can review the email history and make sure the discount is applied correctly.

Rated 5 out of 5 stars

Fantastic return/exchange policy

Fantastic return/exchange policy! I ordered a M, but ended up needing a S, and the exchange was super-easy and free. They even said I did not need to return the original purchase--that I should donate it or give it to a friend. They make it really easy and effective to find your size and fit this way. I will purchase from them again.

January 15, 2026
Unprompted review
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Reply from truekind.com

This is wonderful to hear, Jenny! ✨ We’re so glad the exchange process was smooth and helpful. It’s always our goal to make finding the right fit as easy as possible. Thanks so much for your support!

Rated 4 out of 5 stars

This is the second bra I've ordered and…

This is the second bra I've ordered and while it feels great on me, it does have a bulge under my arm you can see it if you wear a tight shirt.

January 15, 2026
Unprompted review
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Reply from truekind.com

Thanks for sharing that, Sharon. I’m glad it feels great overall, but I get how visible underarm bulging under a fitted top can be a deal-breaker. A different size or a style with wider side coverage can usually smooth that out. Please share your order details with us. We’ll help you find a better option that looks as good as it feels. ✨

Rated 4 out of 5 stars

The feels great and is so soft and…

The feels great and is so soft and smooth. Unfortunately, I think I need to get a bigger size but I will definitely order again soon.

January 1, 2026
Unprompted review
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Reply from truekind.com

That’s wonderful to hear, Jessica! We're so glad most of the styles hit the mark on comfort for you. Thank you for the feedback regarding the sizing difference between styles. It's very helpful to know. We're thrilled that you’d choose us again and look forward to seeing you back!

Rated 4 out of 5 stars

Good fit

Bras fit good and feel good.

January 13, 2026
Unprompted review
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Reply from truekind.com

So glad to hear that, Margaret! We’re thrilled the bras feel good and fit just right. Thanks for your feedback! ✨

Rated 5 out of 5 stars

Absolutely love the items I have…

Absolutely love the items I have purchased!

January 1, 2026
Unprompted review
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Reply from truekind.com

So happy to hear this, KrisAnn! 💕 We really appreciate your support and are so glad you’re loving your items.

Rated 4 out of 5 stars

The bra was comfortable but has a snag…

The bra was comfortable but has a snag in the material after first use and wash.

January 9, 2026
Unprompted review
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Reply from truekind.com

Thank you for the kind words, Johanna! It’s wonderful to hear the bra is comfortable. We also appreciate the honest update about the snag. Your feedback helps us get better every day. Thanks for reaching out!

Rated 5 out of 5 stars

Excellent pros it's and customer service

Excellent product and customer service. Highly recommend and love all your products.

January 2, 2026
Unprompted review
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Reply from truekind.com

We’re so thankful for this, J! ✨ Knowing you love our products and customer service means everything to us. Thanks for the recommendation!

Rated 1 out of 5 stars

Extreme delivery delay

Nothing wrong with items , failure of service due to extreme delay on delivery. Order placed 12/9, shipped out 12/10, delivered 12/30, 20 days in the US. Items not needed anymore at the time of delivery due to delay.
Appreciate store update that they are working on return and refund of order that was delivered with extreme delay. As note: they are working on this for over a week now. Nobody read my messages, I am simply asking for prepaid shipping label multiple times, receive only generic auto response with compete ignorance of my request. Absolutely horrible customer support, I could not believe that simple return when failure to deliver at normally expected time would be that complicated and time consuming, a such waist of my time.
Finally, after 10 days of daily communication with store, they actually provided return shipping label and charged ME $6.00 return fee. It is just ridiculous, it took +20 days for order to be delivered after it was shipped, it arrived too late I didn't need it anymore, communicated about delay multiple times. Then to return it took another 10+ days to get the label and after all complete failure of service and horrible customer service, they made me to pay return fee. Reporting to BBB.

December 27, 2025
Unprompted review
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Reply from truekind.com

Thanks for sharing this, Yulia. We’re sorry about the long delay with delivery. While we’re glad to hear there was nothing wrong with the items themselves, we know the service experience matters just as much. I can see that one of our support team members was able to assist you via email. Your feedback about the shipping timeline has been noted and shared with our team as we continue working to improve delivery expectations and communication.

Rated 4 out of 5 stars

Customer service was helpful

It took a while to receive my items and customer service was quick to respond and very helpful. The bras are more comfortable, look better under clothes and lift better than my previous bras.

December 13, 2025
Unprompted review
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Reply from truekind.com

Hi Beth, thank you so much for sharing this 💗 We’re really glad to hear our team was helpful and that you’re loving the comfort, fit, and support of the bras. That truly means a lot to us!

Rated 5 out of 5 stars

The website was great to use

The website was great to use. The bra is so comfortable and fits like a glove. I am 69 years old and can’t wear wired bras anymore. This is the perfect solution.

December 30, 2025
Unprompted review
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Reply from truekind.com

Thanks for sharing this, Carol. We’re delighted to hear the website was easy to use and that the bra feels so comfortable and supportive. Knowing it’s a great wire-free option that works well for you truly means a lot to us. We really appreciate you taking the time to leave this feedback.

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