I've used Truely whenever I've traveled for the last couple of years. When I replaced my broken phone, Truely support were able to create a new eSIM for my profile that I could install and use data I... See more
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I was travelling from Canada to Mexico through the USA, so the three country North America package was very appealing. Other companies offer only two countries in their regional packages. I al... See more
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I used Truely eSIM during my trip to China and it worked really well. Setup was easy and I was connected almost immediately after landing, which made the whole travel experience much smoother. Th... See more
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Really fast internet and actually cheaper. Tried Truely after spotty, slow connection with other company. Have now used it in 5 different countries and coverage has been seamless. It’s also much less... See more
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Company details
Written by the company
We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely. With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities. Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
Contact info
109, North Bridge Road, #07-22 Funan , 179097, Singapore`, Singapore
- +447520690031
- hello@truely.com
- truely.com
4.3
Excellent
159 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response
Gomez was very responsive and helped me with my issue.
October 19, 2024
Unprompted review
Reply from Truely
Hi Cai Yi Teh,
Thank you for your wonderful feedback! We're pleased to hear that Gomez was responsive and able to resolve your issue.
Our team is committed to delivering timely support and we’re glad it made a positive impact on your experience.
If you have any more questions or need further assistance, feel free to reach out anytime!
Reply from Truely
Hi Rona Lizerovi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our support fast and pleasant. We’re here for you whenever you need help and we're glad we could assist you quickly.
If you have any more questions or need further assistance, feel free to reach out anytime!
Was really a great experience with this eSIM provider
Was really a great experience with this eSIM provider. Robby ( from tech support) via what’s app was really patient in helping me set up this eSIM and I was able to hook onto a really fast roaming partner network in Malaysia. Besides being competitive in their pricing, it is the roaming connection that was brilliant.
October 14, 2024
Unprompted review
Reply from Truely
Dear Christopher,
Thank you so much for your wonderful feedback! We’re delighted to hear that Robby was able to assist you effectively with your eSIM setup. It's great to know you enjoyed fast roaming in Malaysia and found our pricing competitive. Your satisfaction is our priority, and we appreciate you for taking the time to share your experience. If you have any more questions or need assistance in the future, don’t hesitate to reach out!
Truely an enjoyable, well priced, and easy experience.
I found Truely when my esim with a different provider didn't work because I'd forgotten to move my esim from an old phone to a new phone before I left on holiday. I couldn't move the esim because I needed my old phone with me, and it was at home in another country. Trying to get a refund with the other provider was a major headache, having to write 7+ times. Anyway, I found Truely online, and it was a breeze dealing with them. Plus they had a great plan which allowed me to use the one plan for a few different countries - China, Malaysia, Vietnam (plus more though I didn't need those). Later I referred a friend to join Truely - it turned out she didn't get to use it as her plans changed, and the refund was effortless and prompt. Overally, very happy with Truely, and will be using again for future travels.
September 8, 2024
Unprompted review
Reply from Truely
Dear Aileen,
Thank you very much for your detailed review. We believe that global data connectivity shouldn't be complicated or expensive and that is why we created Truely.
We’re delighted to hear that your experience with us was seamless which is our top priority. We appreciate your feedback and look forward to serving you on your next journey.
Please don’t hesitate to reach out to our 24/7 support team as we’re always here to assist you with any issues you may encounter.
Friendly human connection
I contacted Truely for a refund of an eSIM top-up that had not been activated. It was great to connect with a human instead of automatic replies. The person I spoke with was very friendly and helpful.
October 9, 2024
Unprompted review
Reply from Truely
Dear Kimberly,
Thank you for your feedback! We're glad to hear that you had a positive experience connecting with our team regarding your refund request. We strive to provide personalized support, and it's wonderful to know that you found our representative friendly and helpful. If you need any further assistance, please don't hesitate to reach out!
Taking care people right away and…
Taking care people right away and service is great.
October 10, 2024
Unprompted review
Reply from Truely
Dear Katie,
Thanks for your lovely feedback! We’re so glad to know that you received great service and immediate assistance. Your happiness is our priority, and we can’t wait to help you again!
Excellent service and help. Would highly recommend for any traveller. Peace of mind. Easy simple process. Thank you for helping me get connected in different country without the hassle. X
I had a great experience with connecting the ESim. Was easy communication for help via whatsapp. Excellent service and help. I would definitely be using them for all my travel needs. No worries or hassle and help on hand always. Peace of mind. All good.
October 10, 2024
Unprompted review
Reply from Truely
Dear Abbalene,
Thank you for your wonderful feedback! We’re so pleased to hear that connecting your eSIM was a smooth process and that our WhatsApp support made communication easy. It’s great to know you feel at ease with our service. We look forward to assisting you with all your travel needs in the future! Safe travels!
Really great customer care
Really great customer care, activation is so hard but their amazing customer support and help encourage me give them five stars
October 8, 2024
Unprompted review
Reply from Truely
Dear Sara,
Thanks for sharing your experience! We’re so glad that our support team could help you through the activation process. Your five-star feedback inspires us to continue providing great service!
Reply from Truely
Hi Stanislav,
Thank you for taking the time to share your experience!
We hope to be in touch with you again if you have any trouble on your next purchase..:)
At first I was having trouble getting…
At first I was having trouble getting the eSIM to activate on my phone and I sent an email for help (my first time purchasing an eSIM). I was instantly responded to and was assisted very easily with help from Andy and Ari. I was up and running in no time. I would 100% purchase and eSIM from Truely again for future travels.
October 3, 2024
Unprompted review
Reply from Truely
Dear Marnie,
Thank you for sharing your experience! It’s fantastic that our team was able to help you activate your eSIM so quickly. We look forward to helping you again on your next adventure!
Fabulous customer support
Fabulous customer support. Immediately understood issue and super fast response. Everything quickly sorted out. Thanks.
October 3, 2024
Unprompted review
Reply from Truely
Dear Nigel,
We’re happy to hear that you had a great experience with our customer support team! Thank you for your kind words. If there’s anything else we can do for you, just let us know!
Reply from Truely
Dear Mila,
Thank you for your kind review. We appreciate your feedback and looking forward to serving you again.
I messed up my order.
I messed up my order.
The costumer service was there to help me immediately and super uncomplicated.
Thank you for that.
September 30, 2024
Unprompted review
Reply from Truely
Dear Yves,
I’m glad to hear that our customer service team was able to help you so quickly and easily! If you have any more questions or need further assistance, feel free to reach out. Thank you for your support!
GREAT customer service
Signing up was a bit difficult for me, but the 24/7 contact service through WhatsApp was fantastic! They were straight to the point, and helped me every step of the way. Any question I had, they answered and I felt valued as a customer. Excited to use this ESIM and write an update on my experience.
September 30, 2024
Unprompted review
Reply from Truely
Dear Sabrina,
Thank you for your thoughtful feedback! We're glad to hear that our 24/7 WhatsApp support team was able to assist you effectively during the sign-up process. Your experience is important to us, and we appreciate your patience.
We’re excited for you to start using your eSIM and look forward to hearing your updates! If you have any further questions or need assistance, please don’t hesitate to reach out and we'll standby to assist.
Product & services satisfaction!
I enjoyed fully the experience offered with “truely.com” eSIM card Sept.4-15 incl. for European countries. I used successfully and easily the eSIM card in Spain, France & Italy. I used the info chat via WhatsApp to get support periodically & the service was rapid & courteous. I had to augment my number of GB to cover the period & the addition was done smoothly too. Compared to another provider I experienced before, “Truely” has been great!
September 4, 2024
Unprompted review
Reply from Truely
Dear DH, Thank you so much for sharing your experience with truely.com. We are thrilled to hear that the eSIM worked smoothly across Spain, France, and Italy, and that our support team was able to assist you quickly. It’s great to know that augmenting your data was easy and that you found our service better than your previous provider. We appreciate your kind words.
Had issues with connection but…
Had issues with connection, but...
Used their WhatsApp support service and the assistant took me through the steps needed to get me connected. Very helpful and knowledgable.
September 23, 2024
Unprompted review
Reply from Truely
Dear Phil,
Thank you for sharing your experience! We're glad to hear that our Customer Support team could assist you in resolving your connection issues. We strive to provide helpful and knowledgeable support, so it's wonderful to know that we could help get you connected smoothly.
Really fast internet - no multiple download.
Really fast internet and actually cheaper. Tried Truely after spotty, slow connection with other company. Have now used it in 5 different countries and coverage has been seamless. It’s also much less hassle than the other company, bc it’s one install and then just choose a new plan or top-up. The other provider I had to keep installing new eSIMs and the whole process is confusing.
September 20, 2024
Unprompted review
Reply from Truely
Dear Sammo,
Thank you so much for sharing your experience! We're thrilled to hear that Truely has provided you with seamless and fast internet across multiple countries. It’s great to know that our service not only offered better coverage and speed but also simplified the process for you. We designed Truely to be hassle-free, and it’s rewarding to see that reflected in your experience compared to other providers.
Had such a lovely assistance!
Had such a lovely assistance from your team. My eSIM didn’t work, and I was guarded through step by step on how to sort it out. Everything worked at the end!
Highly recommend 😊
September 18, 2024
Unprompted review
Reply from Truely
Dear Ilze,
Thank you for your wonderful feedback! We’re delighted that our customer service team was able to assist you. Your support motivates us to continue providing excellent service!
Hope to see you again soon!
I love this e-sim solution
I love this e-sim solution. It works seamlessly and the best part: I don’t need to keep installing new e-sims like I have had to keep doing with other solutions. You just install the one esim and use your account to buy data bundles for the various regions or countries you travel to. The data bundles are also well priced and the coverage excellent.
September 11, 2024
Unprompted review
Reply from Truely
Dear Remco,
Thank you for your positive feedback! We’re so glad our switchless eSIM made things easier for you. Your satisfaction is our priority, and we hope to welcome you back soon!
Best data roaming solution out there so far
The smoothest delivery, installation and activation of an e-sim I’ve experienced so far - and I have had plenty. What impressed me the most, outside of the lower overal cost than anything else I’ve tried, is the much higher local bandwidth / speeds compared to roaming with either of my regular telco sims (AT&T USA, SingTel Singapore and AIS Thailand.) Im sold on Truely.
August 28, 2024
Unprompted review
Reply from Truely
Hi William,
Thank you for your wonderful feedback! We’re so happy to hear that our higher local bandwidth speed enhanced your experience. Your input motivates us to keep delivering top-notch service!
Hope to see you again soon!
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