There was an error on the screen of subscribing to the site and paying, so I asked for cancellation, but an additional payment was made a few days later, so I inquired. A counselor responded quickl... See more
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Kevin helped me resolve the issue. Many thanks Kevin. Wishing you all the success for your future. Kind regards Ayesha
Truplay digital has charged my account twice for the membership that i was unaware of or used. Even after contacting customer service after the first charged i waa promised a refund and cancelation an... See more
Company replied
I had acidentally requested ongoign subscription (not intended to do so). I wrote to the trueplay to cancel. They not only promtly cancelled but agreed to Refund as well Thanks Kevin
3.6
Average
298 reviews
Hasn’t replied to negative reviews
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They responded to my text and email…
They responded to my text and email immediately I contacted them. I was a little bit mad at some of their policies but they explained
October 15, 2024
Unprompted review
Thank you for the reactivity of your…
Thank you for the reactivity of your customer service
October 14, 2024
Unprompted review
The company loyalty is 100% and it's also professional to it's customers
October 7, 2023
Unprompted review
All good thanks.
October 7, 2024
Unprompted review
Scammy....refused refund
Scammy...
The app was incorrectly downloaded when I was attempting a parking payment... the link said free, then charged me £1 for registering my card, It looked like I was paying for parking. When requesting a refund- they stated it was not in their T&C, however a quick search indicated: TruPlayGames.com: You may request a refund within 14 days of purchasing. After this time the TruPlay Games Customer Support Team will review and consider each case submitted.
September 27, 2024
Unprompted review
Reply from Trueplay
Dear Michael,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
elsa reached out to assist 😊✌️i like it
elsa reached out to assist 😊✌️i like it. it wass very good and nice
September 24, 2024
Unprompted review
uhmhhhhhhhm okay good service
September 15, 2024
Unprompted review
Thanks for service
September 13, 2024
Unprompted review
Good Customer service.
August 28, 2024
Unprompted review
This is a scam and it has happened to…
This is a scam and it has happened to me also. I thought I was buying a laptop tray online and they have taken my card details and trueplay digital keep taking payments out of my account each day.
August 24, 2024
Unprompted review
Reply from Trueplay
Chère Natalie,
Vos commentaires sont de la plus haute importance pour nous et nous nous efforçons de répondre à vos préoccupations.
Nous n'avons pas pu localiser votre compte.
Veillez à nous fournir les informations nécessaires pour que nous puissions retrouver votre compte et résoudre votre problème.
N'hésitez pas à contacter notre équipe d'assistance à la clientèle à l'adresse support@trueplay.digital pour obtenir de l'aide.
Votre confiance et votre satisfaction sont nos priorités.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Ayla
Reply from Trueplay
Dear Kirsty,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Communication and customer support with…
Communication and customer support with any issues. Confident they will be dealt with satisfactorily.
August 27, 2024
Unprompted review
Sarah from customer service that called…
Sarah from customer service that called me thank u for ur Subscription i need to cancel
August 26, 2024
Unprompted review
They handled my concern with great care…
They handled my concern with great care and attention. I’m very satisfied with the outcome.
August 21, 2024
Unprompted review
Good assistance
Good assistance, sarra the customer agent was extremely reliable.
August 8, 2024
Unprompted review
Stressful as it was not what I thought…
Stressful as it was not what I thought I had purchased but when it came through was not what I thought I was purchasing, called and they sorted straight away
August 15, 2024
Unprompted review
This is basically Fraud
This is basically Fraud ! I found money deducted from my account to subsribe in this website and i had nothing to do with that ! And when i ask them for my money back they say they don't do refunds ??? This is unacceptable .
August 13, 2024
Unprompted review
Reply from Trueplay
Dear bayane,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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