I rang the office today and spoke to Mathew scorer who went through everything with me and sorted everything out for me. his manner was excellent professional and polite. Mathew is a credit to true po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Finance especially pension talks leave me in a muddle. Rebecca was great. She was helpful, concise and made me feel more in control about my situation. I would heartedly recommend True Potential to an... See more
Company replied
Phoned TP today needing help with some forms. Natasha guided us through them, such a pleasant experience to a very puzzling way to supply information. Thank you Natasha for taking your time today, you... See more
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Staff member rang soon after online request. Angel took time to explain in an easy to understand way what details and questions she needed from me. She answered all my queries professionally and in a... See more
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Company details
- Financial Consultant
- Financial Institution
- Investment Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About True Potential
Written by the company
With over 500,000 clients, £30 billion of assets on the platform and a decade of success, we’re experts in helping people reach their financial goals. Whether it’s planning for retirement, investing for growth or simply taking control of your finances, we’ve got the expertise to help.
The True Potential approach aims to help you do more with your money by providing expert financial advice (True Potential Wealth Management), innovative investments (True Potential Investments), dedicated support, and award-winning technology.
Once we’ve set up your personal financial plan, you can track every aspect of it by app and online. If you ever want to make a change, add some money or make a withdrawal, it’s only a few taps away. Plus, whenever you have a question our friendly Relationship Management Team are here for you.
If you’d like to find out if our service is right for you and how we can help you do more with your money, please get in touch. There’s no obligation and our friendly team will talk you through your options.
With investing, your capital is at risk. Investments can fluctuate in value and you may get back less than you invest.
True Potential Wealth Management LLP is authorised and regulated by the Financial Conduct Authority, FRN 529810. www.fca.org.uk
True Potential Investments LLP is authorised and regulated by the Financial Conduct Authority, FRN 527444. www.fca.org.uk Registered in England and Wales No OC356027
How we offer you more.
Written by the company
- Expert financial advice.
- Long-term goals are unique to you, which is why we’ll design a financial plan that’s personalised for your circumstances and aspirations. Our highly qualified financial advisers take a holistic approach to creating, supporting and reviewing your plan.
- Access to innovative investments.
- We understand that you want two things from your investments, to maximise your returns within your chosen risk profile and reduce the risk of volatility. Our chosen investment solution, the True Potential Portfolios, aim to achieve both these goals whilst driving down costs.
- Dedicated video, phone and email support.
- When it comes to finances, having someone to talk to is essential. Our friendly customer care team are on hand to answer any questions you may have – whether it’s about your financial plan, your account, or money in general.
- Award-winning technology.
- As part of our service, you have 24/7 access to your whole financial plan with our mobile app and desktop site. This unrivalled view of financial life puts you in control and empowers you to do more with your money.
Contact info
Gateway West, Newburn Riverside, NE15 8NX, Newastle upon Tyne, United Kingdom
- 0191 625 0350
- contact@truepotential.co.uk
- truepotential.co.uk
Reach your true potential.
4.9
Excellent
21K reviews
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My querie was dealt with courteously
My querie was dealt with courteously, professionally and quickly, without any negative problems.
I have never experienced any difficulties with the company and the excellent staff in previous dealings.
Regards
Ron Hall
May 5, 2026
Reply from True Potential
Hi Ron, thank you for taking the time to let us know about your experience. We appreciate your feedback.
If I could have given you less I would…
If I could have given you less I would have the way I have been treated is shocking only beenwith you 2 months Ian’s I can’t believe how you run a business
April 27, 2026
Reply from True Potential
Hi Paul, thank you for the feedback. I can see that your case is being handled by one of the team who will be in touch as soon as possible. If you do require anything further, please do not hesitate contact the Relationship Management Team on 0191 500 9164
Great company to deal with.The staff…
Great company to deal with.The staff are extremely knowledgeable,patient and extremely helpful. I would highly recommend them to you.
April 27, 2026
Reply from True Potential
Hi Bill, thank you for taking the time to let us know about your experience. We appreciate your feedback.
Reply from True Potential
Hi Jules, thank you for taking the time to leave a review.
Amazing customer service
I've been using True Potential for around 6 months now. The service and support has been fantastic. Friendly, professional and prompt with any queries. I don't regret changing from the previous company I had been using for many years.
May 3, 2026
Unprompted review
Reply from True Potential
Hi Rick, we're pleased to hear about the help you received. Thank you for taking the time to leave a review.
Very efficient young lady listened and…
Very efficient young lady listened and understood my personal details as am still working on a part time basis
May 1, 2026
Unprompted review
Reply from True Potential
Hi Robert, thank you for taking the time to let us know about your experience. We appreciate your feedback.
Absolute clarity
Efficiently concluded what I needed to achieve with all questions answered
May 1, 2026
Unprompted review
Reply from True Potential
Hi Colin, thank you for letting us know about your positive experience.
Little bit of help
Advice when you know your doing a straight forward form but need someone just to give you that little bit of help
May 2, 2026
Reply from True Potential
Hi Tracy, we're pleased to hear about the help you received. Thank you for taking the time to leave a review.
Excellent service friendly staff very…
Excellent service friendly staff very helpful with everything they do great credit to company for helping people with their problems
May 1, 2026
Reply from True Potential
Hi John, thank you for taking the time to let us know about your positive experience.
Lovely helpful lady called Maya
May 1, 2026
Reply from True Potential
Hi Ian, we are glad to hear about the help you received from Maya.
Well what can i say ,your system had a…
Well what can i say ,your system had a problem with my account twice .jazmin was diamond sorting it out for me,nothing was too much trouble for her with me struggling with to fill in the form..5 stars jazmin...🥰
May 1, 2026
Unprompted review
Reply from True Potential
Hi Kevin, thank you for taking the time to let us know about your experience. We're pleased to hear about the help that you received from Jazmin.
true potential feedback
Maya was very helpful and polite,all queries were answered and called back to confirm ,thank you
May 1, 2026
Unprompted review
Reply from True Potential
Hi Richard, we're pleased to hear about the help you received from Maya. Thank you for taking the time to leave a review.
As an older person
As an older person, sometimes navigating the system can be an issue, not helped by the occasional glitch. A phone call, assistance provided by Maya White , second to none, professional, dedicated, fantastic customer service.
May 1, 2026
Unprompted review
Reply from True Potential
Hi Bryan, thank you for taking the time to share your experience with us. We're delighted to hear about the help that you received from Maya.
Emily has been extremely helpful in…
Emily has been extremely helpful in advising me on how to verify my identity.
May 1, 2026
Reply from True Potential
Hi Rita, we are delighted to hear about the help you received from Emily.
I have recently completed my Investment…
I have recently completed my Investment Review on the phone with Thomas McMaster . He was extremely helpful friendly and efficient. A pleasure doing business!
May 1, 2026
Unprompted review
Reply from True Potential
Hi Priscilla, we're delighted to hear about the help you received from Thomas. Thank you for leaving a review.
Reply from True Potential
Hi Pam, thank you for letting us know about your positive experience.
Many thanks to Nathan for his polite…
Many thanks to Nathan for his polite professional manner in helping me with my problem
May 1, 2026
Unprompted review
Reply from True Potential
Hi Geoffrey, we're delighted to hear about the help you received from Nathan. Thank you for leaving a review.
Reply from True Potential
Hi Robert, thank you for letting us know about your experience.
The staff are very helpful
The staff are very helpful, honest and reassuring every time I ring with a question.
May 1, 2026
Reply from True Potential
Hi Margaret, thank you for taking the time to let us know about your positive experience.
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