True SWAT Reviews 124

Reply from True SWAT

Updated Feb 27, 2024

Hi Christian,

Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.

We are sorry to hear about your pocket belt loops. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution.

We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.

If you have any additional questions or need help, please contact me at support@baerskintactical.com and I will be happy to help.

All the best,

David

Reply from True SWAT

Updated Oct 5, 2023

Hello Lisa,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that your husband is enjoying the quality of his new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.

It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.

We are also pleased to hear that this is your second purchase and that you are thinking about getting the women's hoodie for yourself. That tells us that you gained the trust in our brand, and for us, there is no better motivation to keep on doing our business in the same manner.

Thanks for shopping with us! We hope to see you again soon in our online store.

All the best,

David

Reply from True SWAT

Jun 19, 2023

Hi,

Thank you for your feedback.

I am sad to learn our product failed to meet your expectations. That is definitely not something we love to hear. Although reading criticisms about our Baerskin hoodie is hard for us, we understand that they may not be the best choice for everyone. I will forward your comments to the Product development team, so they can consider your feedback as our company is always working on improving our product.

Regarding the positioning of the zipper on our Baerskin Hoodie, we can confirm that this is, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.

If there is anything else I can do for you, do not hesitate to send an email to stephanie@baerskinhoodie.com.

Thank you for your understanding!

Best,
David

Reply from True SWAT

Apr 10, 2023

Hi John,

Thank you for taking a few minutes to write your thoughts here!

We are truly sorry to hear that you had a less than satisfactory overall experience with our company. We understand that our product did not meet your expectations, and you were not pleased with our Customer Service, the shipping time, and the positioning of the zipper.

We would like to clarify that we have warehouses all around the world, and we always try to send the products from the warehouse located nearest to the you.

Regarding our shipping time, admittedly, we have been ill-prepared for dealing with the rise in demand for our product. As a result, we have encountered quite a few challenges when it comes to shipping orders in a timely manner. We have already made upgrades to our shipping department, so we expect things to improve soon.

As for the positioning of the zipper, we would like to inform you that our product was designed in Europe, where zippers are usually placed on the left side. That's why it might seem a bit unusual. However, rest assured that this is not an indication of a defect, or that our product is made for women.

If you ever need assistance with returning your product, kindly write me an email at david@trueswat.com, and I will gladly walk you through the process myself.

Best,
David

Reply from True SWAT

Mar 24, 2023

Hi John,

Thank you for taking a few moments to share your review here!

We understand that you have recently ordered a jacket from us and that the amount was already deducted from your account - and yet, as of posting here, you still have not received an update about your order. We are sorry to hear that!

We have had similar cases from other customers, and it seems that our emails sometimes go to the Spam inbox. Kindly check yours - and if you still don't see a confirmation email there, please email me directly at david@trueswat.com so I can look into this myself and assist you further.

Best,
David

Reply from True SWAT

Mar 24, 2023

Hi Kailee,

Thank you for taking a few minutes to share your thoughts with us!

We understand that our SWAT Lumberjacket did not meet your expectations, so you ended up returning it. However, as of writing here, you still haven't received your refund even though the product was returned a few months ago. We are sorry to hear that!

We are simplifying our Customer Support procedures and hiring more agents so we can accommodate our customers' concerns more promptly.

As for your refund, we have recently sent you an email with an update on its status. Kindly check your inbox.

Again, we apologize for all the trouble!

Best,
David

Reply from True SWAT

Mar 23, 2023

Hi Dave,

Thank you for taking a few moments to leave a short review here!

Based on your rating and feedback, it seems that you find our product less than satisfactory. We are sorry to hear that.

We would love to find out more about your concern.

Customer satisfaction is important to us, and we hope you would give us a chance to assist you further and help offer a satisfactory solution for you.

If you have yet to receive assistance from one of our Customer Support agents, kindly email me directly at david@trueswat.com and explain the issue further, and I will be glad to help you.

Best,
David

Reply from True SWAT

Mar 21, 2023

Hello there,

Thank you for taking some time to leave your review here!

We understand that you were not pleased to know about where our products come from, and we are sorry to hear that.

Indeed, our products are designed in Europe and manufactured in China. This is a business approach we came up with in order to ensure the quality of our products.

We would like to assure you that we only collaborate with businesses that understand our commitment to quality and share similar values. That's why we always perform a thorough background check on any potential partners.

We also believe that we have the moral obligation to ensure that any prospective partner of ours meets all acceptable safety manufacturing standards and complies with good ethical practices. Human rights is an integral part of this and that means child labor and other issues that violate the rights of any human being is not present.

We hope that this somehow eases your worries, but should you decide that you still want to return your product after receiving it, please get in touch with me directly at david@truesswat.com. I will be glad to assist you with the return process myself.

Best,
David

Reply from True SWAT

Mar 20, 2023

Hi Steven,

Thank you for taking a few minutes to write a review here!

It seems that the long shipping time has caused your frustration towards our company, and when you tried contacting our Customer Support team to follow up on the status of your order, you were not sastisfied by our response. We are very sorry to hear that!

We would like to clarify that we have publicly stated in our website that our usual delivery timeframe is 10-14 days. Upon checking, I can see here that your order was delivered a day late.

We do our best to ship orders in a timely manner, but sometimes, there are circumstances that are out of our control and might cause slight delays in shipping. Rest assured that we are already making some upgrades to our shipping department so we can avoid issues like this moving forward.

We hope that you are satisfied with your Baerskin Hoodie. If you ever have further concerns or require assistance, you may reach out to me directly at david@trueswat.com, and I will gladly help you.

Best,
David

Reply from True SWAT

Mar 13, 2023

Hi Drew,

Thank you for taking a few minutes to share your thoughts here!

We are thrilled to hear that you are happy with your Baerskin Hoodies, and you found that they look great, are extremely comfortable, and fare nicely with blocking the wind.

Our team has worked hard to ensure that our product will provide the comfort and convenience that our customers need, no matter the season or place! That's why your feedback is valuable to us, as it lets us know that we are on the right track.

Thank you for shopping with us! We look forward to seeing you back at our store soon.

Best,
Stephanie

Reply from True SWAT

Mar 8, 2023

Dear Dirk,

Thank you for sharing your thoughts with us!

I'm really sorry to hear that at first you didn't have such a pleasant experience regarding the return of your TrueSWAT Jacket, but I'm really glad to see that upon checking your conversation, you were able to resolve the issue with one of our Customer Support Agents.

Customer satisfaction is our first priority and we do everything we can to make sure you as our customer are pleased and happy with our service in the end.

Thank you for your understanding and we apologize for any incovenience that happened.

Best,

David

Reply from True SWAT

Feb 28, 2023

Dear Stacie,

Thank you for sharing your feedback with us!

I'm so glad to hear you love our BÆRSkin Tactical Hoodie and that you find it the warmest jacket ever! That makes us really happy, as it is always nice to hear positive feedback from customers like yourself.

On the other hand, we highly value your feedback regarding our BÆRSkin Tactical Hoodie and the elastic pull strings on it. I will make sure to notify our Product Development Team about the sturdiness, as they work really hard when it comes to our products, so we can achieve the ultimate customer satisfaction.

But, rest assured, we have a manufacturer's guarantee that applies to all of our products. In order for you to benefit from this guarantee, all you need to do is send a photo/video that shows the damage in your product at david@trueswat.com, I'll be more than happy to help.

Your purchase is highly appreciated and we hope to see you back at our online store soon!

Best,
David

Reply from True SWAT

Feb 24, 2023

Hi Darryl,

Thank you for taking the time to write us a review!

We are truly sorry to hear that as of posting here, you have been waiting for quite a long time for your order to arrive.

We would like to assure you that we are a legitimate company. We must say we have been severely underprepared for dealing with the ever-increasing volume of orders. As a result, there have been some slight delays in the processing and shipping of some orders. We have made some upgrades to our shipping department, and we expect things to improve soon.

I can see here that you have already been in touch with us via email. We have recently sent you an update regarding your order. Kindly check your inbox.

Again, we apologize for all the trouble!

Best,
David

Reply from True SWAT

Feb 17, 2023

Hello Barnaby,

Thank you for your feedback!

It seems that your first impressions of our company are disappointing. I understand how you feel regarding the delay. Please accept my apologies for the inconvenience.

Indeed, due to the high demand for the BAERSkin hoodie, we've been experiencing a few issues when it comes to processing and shipping. Fortunately, we have already working on improving our transport solutions, and we expect to see improvements soon.

I hope you will receive your order soon. Please feel free to get back to me once you receive it, as I would like to learn about your experience with the hoodie. In case you need any further assistance, kindly contact me directly at stephanie@baerskinhoodie.com

Kind regards,
Stephanie

Reply from True SWAT

Feb 15, 2023

Hi Rubley,

Thank you for taking some time to write us a review!

We are pleased to hear that you were satisfied with the Baerskin Hoodies you ordered for your nephews! However, we understand that it took quite a long time before you received your order.

We must admit that we have been severely underprepared for the sudden increase in demand for our products. Therefore, there were slight delays in the processing and shipping of some orders in the past months. We have made some upgrades to our shipping department, and we expect things to improve soon.

We are thrilled to know that you ordered from us once again. We do hope that your nephew receives your birthday gift to them in time now.

Thank you for your support of our products! We hope to see you at our store more often.

Best,
David

Reply from True SWAT

Feb 15, 2023

Hi Richard,

Thank you for taking a moment to write us a feedback!

We understand that it took quite a long time before you received your Baerskin Hoodies, only to find out that they do not fit you quite well - and when you tried getting in touch with us regarding returns, you had a difficult time doing so. On top of that, as of writing here, you have yet to receive the refund for your returned product, and you were informed that your package was never received at our warehouse. Please accept our sincerest apologies for the inconvenience!

We must admit that we have had issues with shipping time for the past year. Luckily, we have found better transportation solutions. We expect things to improve soon.

We are also simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.

As for your refund, I would love to look into this and assist you further. Kindly email me at david@trueswat.com, and I will help come up with a satisfactory solution for you.

Best,
David

Reply from True SWAT

Feb 15, 2023

Hi Don,

Thank you for taking a few moments to share your feedback here!

We are glad to hear that you are happy with your Baerskin Hoodie! However, we understand that it took quite some time before you received your order.

Shipping time has indeed been one of our main weaknesses in the past year. Fortunately, we have found alternative transportation solutions, so we expect things to improve soon.

Regarding the zipper on the left side, we would like to assure you that this is an intended feature of our product. Our hoodie was designed in Europe, where zipper are usually positioned on that side. That's why it might seem a bit unusual.

Thank you for shopping with us! We hope to see you back at our store soon.

Best,
David

Reply from True SWAT

Feb 6, 2023

Hi Jennifer,

Thank you for taking the time to leave your review here!

We are glad to hear that you are satisfied with our product! However, we understand that as of writing here, reaching out to us to have your product exchanged for a different size had been a difficult task for you. We are very sorry to hear that!

We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.

We hope you have already received the assistance that you need by now. However, if that's not the case, please contact me directly at david@trueswat.com, and I will walk you through the exchange process myself.

Best,
David

Reply from True SWAT

Feb 3, 2023

Hi Sharon,

Thank you for taking the time to leave your review here!

We understand that as of writing here, you have been waiting for quite a while for your order to arrive. We are very sorry to hear that!

We must admit that we have had issues with processing and shipping some orders in a timely manner for the past months. We were severely underprepared for the rise in demand for our product. We have made some upgrades to our shipping department, and we expect things to improve soon.

Upon checking, it seems that one of our Customer Support agents has sent your tracking information via email last 02-01-23.

If you have more concerns or require further assistance, you may indicate that in your response to our email.

Best,
David