Ordered Baerskin hoodie Nov. 12, 2022 and still don’t have it. Had to send 2 requests for shipping update. Shows vague information. Been returned to sender and I don’t know how many postal facilities... See more
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See what reviewers are saying
This company do not warrant ANY stars. Despite repeated emails enquiring after my order, there have been no replies. Tracking information serve to maintain the lie but is not recognised by any ca... See more
Company replied
I ordered on December 13, 2022 and as of today, December 31, 2022, I still haven't received anything. Yunexpress tracking shows me "2022-12-30 16:36:51 Departed from Facility." while the Italian co... See more
Company replied
Placed an order 25th October have yet to receive it. Contacted customer services, heard nothing back. Contacted David directly at Trueswat as he’s left messages on here for others experiencing same is... See more
Company replied
Company details
Written by the company
Adventure gear designed to last. SEASONS CHANGE. QUALITY IS FOREVER.
Contact info
United States
- trueswat.com
Non-responsive, no follow-through
I bought, and received, a hoodie sweatshirt, in reasonable time. It didn't fit properly, and I'm not getting a response to my email requesting to refund the item. I'm probably going to go through my bank to get the refund.
January 18, 2023
Unprompted review
Reply from True SWAT
Hi Kathleen,
Thank you for taking a few moments to post a short feedback here!
We understand that the lack of response to your refund request for our product that does not fit you properly has left your experience with us so much to be desired. We are sorry to hear that.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
As for your concern, just to let you know, we also offer free exchanges. You do not have to return your received item for this.
We hope you have already received the assistance you needed by now. However, if that's not the case, kindly reach out to me directly at david@trueswat.com, and I will gladly help you with the exchange or return process myelf.
Best,
David
Worth the wait?
I'm going to give this company an honest review. Before you buy anything, understand this is a chinese company. Shipping is going to be slow and quality could differ. I bought a jacket from them, and it took roughly 1.5 months for it to arrive. There was very little if any communication with the company, and it took quite a long time for it to actually ship. It finally arrived today and I will say it is a very nice jacket. Very comfortable, a ton of pockets, and it fit well. I typically wear an XL in tshirts and other jackets, and their XL fit great. Yes I understand the frustrated people with little to no communication, but it finally arrived and I am happy with the product!
January 28, 2023
Unprompted review
Reply from True SWAT
Hello Adam,
Thank you for your feedback.
We are so glad to hear that you are happy with the BAERSkin hoodie! You have also enumerated all the qualities our Product development team had in mind when they were designing this hoodie- comfort, pockets, and great fit!
On the other hand, we are sad to learn that it took over a month for your package to arrive and that the communication from our side was poor. Indeed, due to the high demand for the product and the holiday season, we've had quite a few issues when it comes to correspondence with the customers and shipping. Fortunately, we have found better transport solutions, and we expect to see improvements soon.
Last but not least, we would like to clarify that we are an international company, and we have representative offices throughout the world, mainly in Europe, where most of our customers live.
Best,
Stephanie
Buyers beware
Buyers beware. I placed an order with this company November 27, 2022. They immediately contacted me and said they received the order and the payment was being processed. A couple of days later they informed me that my order was sent to their warehouse. By the middle of December I had not heard anything from the company so I tried to contact them through their customer service online. When I entered the order number and the email address I received a message saying that they had no record of my email address or the order number. I was confused because they had been sending me promotional emails just about everyday since I placed an order with them. I had to Google a customer service number to get in touch with them. I was on hold over a hour. The customer service representative informed me that my item was delayed because they were in the UK and were having shipping problems, but my item had been shipped. They provided me with a tracking number which the representative gave me verbally over the phone and she also emailed the tracking number. When I entered the tracking number, it appeared that my item had shipped and would be here by December 22, 2022. As the date became closer The tracking information said that the item was supposed to be delivered to a local distribution center in my area. I had a sense of relief because I thought my item was going to be delivered. However, when I received an email from the company, saying my item was delivered I was surprised, so I checked on the tracking and saw it was supposedly delivered to a entirely different address than mine, in a different state! When I checked the tracking status, the whole status was completely different, it showed that my item was shipped from China. The customer service rep told me that it shipped from the UK. At that point I felt that I was scammed. I immediately contacted my bank and gave them the order and all the tracking information that I had. My bank did investigation of my claims it took them a while, but I was able to receive a refund in January 2023. I feel that this company is not as it appears.
November 27, 2022
Unprompted review
Reply from True SWAT
Hi Tracy,
Thank you for taking a moment to share your feedback here!
We are truly sorry to find out that you had a less than ideal experience with our company. We understand that you waited for quite a long time for your order to arrive, only to find out that it was sent to a different address, and you received conflicting information regarding your tracking details. Additionally, you found it was challenging to get in touch with us.
We acknowledge that when it comes Customer Service, there is still much left for us to improve. Rest assured that we are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
I see that you have already asked for assistance from your bank and received a full refund for your order. However, if you would still like to receive your order, you may reach out to me directly at david@trueswat.com, and I will be more than happy to assist you myself. We will also be investigating what happened with your order in order to make sure this doesn't happen again to other customers in the future.
Again, we apologize for all the trouble!
Best,
David
100000% this business is a scam
Never shipped my item that i ordered a s a Christmas present then refused to refund my money or ship my order!
They only shipped it after I disputed it with my CC company, which was a month after I ordered it, and refused to cancel my order or refund my money. Now I'm a girl stuck with 3 x $100 men's sweatshirts.
They said 10-14 days to ship my item was shipped almost 30 days later! This is a scam do not spend any money on their site! I'm convinced I never would have even received my order if I didnt put in the dispute, looking like they tried to take my money and not provide service!
Still constantly emailing me to buy more stuff but never responds to my requests of refund! "Call center" line is just a recorded message/ nobody to talk to and here we are 40 days later nobody responded to my chat requests on their site!
December 16, 2022
Unprompted review
Reply from True SWAT
Hi Stephanie,
Thank you for taking a few moments to send your feedback here!
It seems that you had a less than satisfactory experience with our company. We understand some of the items you ordered were not delivered within the specified timeframe, and when you tried to ask for a refund while your order was still being shipped, your request was rejected. Additionally, contacting us had been a difficult task for you. That must have been such a frustrating experience. We are very sorry for the inconvenience!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
I can see here that you placed two orders with us, and one of your orders was delivered earlier to you. In connection with this, we would like to clarify that we did not wait for you to file a dispute before we sent out your other order. It's just that some of the items from that order were not available yet at the time, as we did not anticipate the sudden increase in demand for our product.
As explained by one of our Customer Support agents to you via email, in order to optimize our shipping process, we have decided to send out the items directly from the warehouses where we have them available. We worry that collecting all products in one place before sending them out would result in you having to wait even longer for everything to arrive. This is why some of your items arrived later than others.
As for why your request for refund was not acknowledged, this is because once we have processed an order, we are no longer able to cancel it. However, once you have received the products and decide that you still want a refund, we can definitely assist you with the return process.
I can see here that one of our Customer Support agents has already sent you our return form and procedure via email. Kindly check your inbox.
If you have further concerns or require more assistance, please indicate that in your response to our email.
Best,
David
This company do not warrant ANY stars
This company do not warrant ANY stars.
Despite repeated emails enquiring after my order, there have been no replies.
Tracking information serve to maintain the lie but is not recognised by any carrier.
Their ads are persuasive but you will never get to enjoy any of the products. VISA and other secure payment orgs should ban their use by this company.
January 7, 2023
Unprompted review
Reply from True SWAT
Hi Cy,
Thank you for taking some time to leave your review here!
It seems that the lack of response from our end and updates regarding your order has caused your frustration towards our company. Additionally, you did not find the tracking information provided to you to be useful. Please accept our sincerest apologies for the inconvenience!
We would like to clarify that while there are tracking numbers that can be recognized by most tracking platforms, there are some that can only exclusively be tracked by their courier's own platform - which is probably why you were not able to search your tracking number in another platforms.
Upon checking, I can see that you have already been assisted by one of our Customer Support agents via email, and they have already provided a solution to your concern.
If you ever require more assistance, you may indicate that in your response to our recent email.
Best,
David
100% CHINESE SCAMMERS AVOID
100% CHINESE SCAMMERS AVOID! My partner ordered a hoodie for a Christmas present in early December for me which arrived in mid-January. It looked nothing like the photo, cheap and tacky and the size was massive it could have fitted an elephant. Never respond to emails, tried chatting via their website as soon as I mentioned 'refund' they just do not respond or pretended they will close the chat despite replying. Now going through my bank to claim back.
January 24, 2023
Unprompted review
Reply from True SWAT
Hi Vinny,
Thank you for taking the time to write your review here!
We understand that your partner ordered a Baerskin Hoodie for you and it took a long time to arrive, only to find out that it does not meet your expectations. Additionally, you have been having a hard time getting ahold of us to get assistance with a refund. We apologize for the inconvenience!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding the delayed delivery, we must admit that we have had issues with shipping orders in a timely manner for the past month. We have made some upgrades to our shipping department, and we expect things to improve soon.
As for our product, we understand that everyone has different needs, and our product might not always be the best choice for everyone.
Hopefully, you have already gotten in touch with one of our Customer Support agents and received assistance with your request for refund - but if that's not the case, kindly write me an email at david@trueswat.com, and I will be gladly help you out with this matter myself.
Best,
David
Patiently Awaiting Delivery
I ordered my Bearskin tactical hoodie 2 on Dec. 25, 2022 and I'm still waiting for a tracking #....After contacting customer service a number of times and being told they would expedite the process a week ago, I still haven't heard anything.
I'm hoping to receive my hoodie before beach season.
January 25, 2023
Unprompted review
Reply from True SWAT
Hi Linda,
Thank you for taking a few moments to post your feedback here!
We understand that as of posting here, you have yet to receive a tracking number for your order. We are sorry to hear that.
We must admit that we have been ill-prepared for dealing with the sudden increase in demand for our product, which is why there have been some slight delays in the overall shipping process of some orders. We have made some changes, and we expect things to improve soon.
We hope that you have already received your order by now. However, if that's not the case, please send me an email at david@trueswat.com, and I will gladly assist you and help locate your order.
Best,
David
Don't buy from this company
Don't buy from this company! It took over 3 months to get my order and I'm unable to exchange for a larger pair because they just simply don't respond. Total scam. Same thing with the bearskin hoodies.
October 13, 2022
Unprompted review
Reply from True SWAT
Hello there,
Thank you for taking a few moments to leave a short feedback here!
We are truly sorry that it took a very long time for your order to arrive, and when you tried having it exchanged for another size, you had a hard time getting ahold of us.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Regarding the long shipping time, we must admit that we have been severely underprepared for dealing with the sudden increase in the volume of orders. We have made some upgrades to our shipping department, and we expect things to improve soon.
Hopefully, you have already received assistance with your request for exchange - but if you still haven’t, please send me an email at david@trueswat.com, and I will gladly help you with the exchange process myself.
Best,
David
This company is horrible
This company is horrible. No wonder the company has worked So Hard to hide its country of origin (CHINA) and its ownership. I will make some relevant points to support this statement:
-It took a month, with no updates, to get my hoodie.
-The company refused to respond to my several inquiries about the status of my order.
-The status of my order did not change from "processing" untill 3 days before today, when I received it.
-The company sends me spam mails and / or surveys Every Single Day - sometimes 3 per day.
-The hoodie is worth, maybe, $35.
-The zipper is on the left.
-It's just polyester, and the stitching and construction is what I would expect from Wish, or some other second-rate Chinese knockoff company.
Completely disgusted, and I'm going to go spam-block this POS ripoff.
January 23, 2023
Unprompted review
Reply from True SWAT
Hi Brandon,
Thank you for taking a few minutes to send your review here!
We understand that the long shipping time and lack of updates regarding your tracking information, as well as the lack of response on your order status inquiries have caused your disappointment towards our company. Additionally, you did not appreciate the promotional emails you have been receiving from us, and our product did not meet your expectations. We are very sorry to hear that!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Regarding the shipping time, we must admit that this has been one of our main weaknesses in the past year. Fortunately, we have found better transportation solutions, and we expect things to improve soon.
As for the product you received, we understand that everyone has different preferences, and our product might not always be the best choice for everyone. We would also like to clarify that our product is designed in Europe, where zippers are usually positioned in the left side. That’s why it might seem a bit unusual.
Lastly, we have multiple warehouses all over the world - mainly in Europe - and when a customer places an order with us, we ship from the warehouse nearest to their location, or where their ordered items are in stock.
If you ever need further assistance regarding your order, kindly email me at david@trueswat.com and I will gladly help you.
Best,
David
TrueSwat is a Scam
TrueSwat is a Scam! I ordered my hoodie and jacket at the end of November. I received the jacket with no tracking information, every time I tried to get tracking information they wanted me to download an app. Once I received the jacket it was way too small. I went off of the size chart, and it should have fit perfectly. I wanted to return it, and they said I would need to send it back on my own dime.
As far as their BaerSkin hoodie, I have not received it. The tracking information was extremely cryptic, saying left facility, and received at local facility. Apparently they had it at a local facility, but would not tell me where. When I emailed TrueSwat it took them a week to get back to me. By then they said the hoodie was sent back to them, and they could resend it to me no charge. I wanted my money back and they refuse. It is now 2 months later, and I will be contacting my credit card company to get my money back.
DO NOT BUY FROM TRUESWAT!
November 25, 2022
Unprompted review
Reply from True SWAT
Hi Rocky,
Thank you for taking some time to post a feedback here!
We are truly sorry to hear that you had a less than satisfactory experience with our company. We understand that as of writing here, you already received the first order you placed with us. However, you were not able to track it, and it did not seem to be the right size for you.
As for your other order, it seems that you did not receive concrete updates regarding your tracking information, and it ended up being returned to sender due to issues with the delivery of the product to the correct address.
Upon checking, I can see here that one of our Customer Support agents has already assisted you with your request and provided a solution that we hope would be satisfactory for you. Kindly check your inbox.
If you have further concerns or need more assistance, please contact me directly at david@trueswat.com and I will gladly help you.
Best,
David
Terrible quality on their "Baerskin…
Terrible quality on their "Baerskin Tacticle" hoodie, it takes weeks to get a response! Never again!
December 7, 2022
Unprompted review
Reply from True SWAT
Hi Melinda,
Thank you for taking a few minutes to share your thoughts here!
We are sorry to hear that you found our Baerskin Hoodie to be less than satisfactory, and getting in touch with us had been challenging for you.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
As for our product, we understand that everyone has different preferences, and our product might not always be the best choice for everyone.
Upon checking, it seems that one of our Customer Support agents has already responded to your email and sent you our return form and procedure. Kindly check your inbox.
If you have further concerns or require assistance, you may indicate that in your response to us.
Again, we apologize for the inconvenience!
Best,
David
TOTAL SCAMMERS!
Wish I read reviews on this company & their product before I purchased. I ordered 1 hoodie for $99.95 from Baerskin a while ago. Was instantly charged for that purchase but also fraudulently charged by trueswat 79.95 for NO product. YES THIS COMPANY IS A SCAM! like all the other reviews state. I have sent multiple e-mails requesting my $ back and to cancel the product and have had no response back just like all the other customers. Just sat on hold for an hour with no one answering with their customer service # in Australia 1-484-473-2211. I have now filed a fraud report with my bank. And will be reporting their scam company to the FTC, which I encourage you to do so as well, if your reading this review because you probably were scammed by this company as well. Seems like it is common practice of this company scamming & ripping people off. UPDATE after cancelling my order 24 hours after ordering, the company never got back to me for 2 weeks & said my product has shipped, & they will not refund me. I received the product from a LAME shipping company called OnTrac who will not return the UNOPENED package I just received and told me I have to contact the seller. Who is a total scammer & does not answer the phone (in Australia) lol! & sent me an e-mail that they will not refund me. So now I have a product I was fraudulently charged for & cannot return. My bank/credit card will not reimburse me because I received the package. I am now filing a fraud report against the company with the FTC. This SCAM company needs to be taken down. Don’t understand how they haven’t been already with 93% bad reviews & 1 star with 1000’s of consumers they have scammed??
January 20, 2023
Unprompted review
Reply from True SWAT
Hi Tammy,
Thank you for taking some time to write us a review!
It seems that you have had a frustrating experience with our company. We understand that as of writing here, you have yet to receive the Baerskin Hoodie you ordered and you were charged twice. Additionally, you have been having a hard time reaching out to us to have your order cancelled and refunded. We truly apologize for all the trouble!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
As for our shipping time, this has indeed been one of our main weaknesses in the past year. Fortunately, we have found better transportation solutions, and we expect things to improve soon.
We hope your order has finally arrived by now, and you have received a satisfactory solution regarding your other concerns. However, if that’s not the case, please email me directly at david@trueswat.com, and I will be more than happy to assist you myself.
Best,
David
Be prepared to wait
After a month, my order hasn't even shipped. This company's inventory isn't stored in the US, it's all drop-shipped directly from China. So by the time my order gets here, it won't even be cold enough to need to wear what I ordered.
December 23, 2022
Unprompted review
Reply from True SWAT
Hi Ian,
Thank you for taking a few minutes to post your review here!
We understand that your order was not shipped in a timely manner, and this caused your frustration towards our company. We are very sorry to hear that.
We must admit that we have indeed has issues with shipping time in the past year. Luckily, we have found better transportation solutions, and we expect things to improve soon.
Regarding where our products are shipped from, we have multiple warehouses all over the world. When a customer places an order with us, we ship from the warehouse nearest to their location, or where their ordered items are in stock.
Upon checking, it seems that you have previously placed two orders with us, and the order you have been waiting for as of posting here was already cancelled and refunded.
Again, we apologize for all the trouble.
Best,
David
I would give them 0 stars if that was…
I would give them 0 stars if that was an option.
The jacket is cut very small. I am 6’2”. I bought a 2XL and it does not reach my belt.
Customer service is a joke. Weeks go by with no answers.
Don’t waste your money. The jacket is far from tactical. Better hoodies can be found at your local Walmart for far less.
January 16, 2023
Unprompted review
Reply from True SWAT
Hi Metro,
Thank you for taking a few minutes to post your review here!
We understand that the Baerskin Hoodie you received did not seem to fit you quite well, and when you tried reaching out to us regarding your concern, as of posting here, you still have yet to receive a response. That must have been such a frustrating experience. Please accept our sincerest apologies for the inconvenience!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
As for your concern, we can see that one of our Customer Support agents has already assisted you with the reshipment of your order, and that your replacement product has already been delivered to you.
We hope that the product you received finally fits you well, and if you ever have more concerns or require further assistance, please email me at david@trueswat.com, and I will be happy to help you myself.
Best,
David
Worst mistake I've ever made
Worst mistake I've ever made buying from the Internet. Ordered the beginning of December, one arrived after Christmas and the other in the new year. Have been trying to contact trueswat ever since to exchange for a different size but have had zero response. I've even emailed this guy replying to all the messages below, David, but still zero response. I receive an email everyday from trueswat advertising more of their products so why are they not responding. Absolute joke of a company. Now I'm lumbered with 2 hoodies that fit no one and I'm a £130 down. AVOID!
January 20, 2023
Unprompted review
Reply from True SWAT
Hi Cooper,
Thank you for taking a few minutes to write your feedback here!
We understand that you have been trying to contact us to have your Baerskin Hoodies exchanged for a different size for quite some time, but as of posting here, you have yet to receive a response. We are truly sorry for all the trouble!
This is definitely not something that we would like for our customers. Customer satisfaction is important to us, and we hope you would give us a chance to make it up to you.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
If you have yet to receive assistance regarding the exchange process, kindly email me directly at david@trueswat.com and I will request the reshipment for your order myself.
Best,
David
3rd review. TRUESWAT please don’t contact me again…
3rd review I heard back Jan 2 from Emilia and true swat wanted me to rate her. I would not bc she really couldn’t help me but answered me honestly. So there is that! I received hoodie Jan 4th. I emailed Emilia and told her. It was ordered Dec 16th. I received email from David on 1/18/23. He told they had lot of opportunities and sen I received it. I told him I understood and told him my frustration and lost my business but he was responding to my 1st review and not my 2nd review. Then Sheena responded to me on 01/19/23 telling me I should understand her situation and how it stars the delivery time. Which I never challenged delivery time. I just tried to cancel order and it took 2 weeks to get answer. Then she told me they can’t answer me promptly because the amount of emails they received. I was honest on 1st, 2nd, & now 3rd review. I am getting contacted more now after I got delivery then than the 21 days while my order was in process. TrueSwat stop contacting me I will NEVER order from you again!!!
January 19, 2023
Unprompted review
Reply from True SWAT
Hi Jeremi,
We understand that the delayed responses from our end has caused your frustration towards our company. Please accept our sincerest apologies for all the trouble.
We must admit that we have indeed had issues with shipping and responding to our customers in a timely manner in the past months due to the high volume of orders. We understand that there are no excuses for these inconveniences and it is our responsibility to make sure these matters are handled accordingly so our customers won’t be burdened in the future. Rest assured that we are constantly improving our processes.
Your feedback is highly appreciated, as its lets us know how we can further improve our service.
Best,
David
I wish I could give 0 reviews
I wish I could give 0 reviews. Customer service is non-existent. Sent 3 emails prompting a return with no response. Hoodies are crap, we ordered one and they sent and charged us for two. Turning them in to better business bureau and anywhere else I can think of. Horrible ethics and incomprehensible the way they treat people or should I say not treat people since you can never get a hold of them. They suck!!!
January 18, 2023
Unprompted review
Reply from True SWAT
Hi Karen,
Thank you for taking a moment to share your thoughts with us!
We are sorry to know that the lack of communication on our end has left your experience with our company so much to be desired. We understand that you originally ordered one hoodie but you were charged for two - and when you tried contacting us regarding this and the return procedure, you did not receive a response.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
We hope you have already gotten ahold of one of our Customer Support agents by now. However, if that’s not the case, please write to me at david@trueswat.com and I will assist you directly with your concern and the return process.
Best,
David
I got mine baerskin hoodie and i Love…
I got mine baerskin hoodie and i Love it, awesome quality and very happy with purchase..
January 13, 2023
Unprompted review
Reply from True SWAT
Hello Kevin,
We appreciate you taking the time to share us your feedback!
We're thrilled to hear that you received your Baerskin Hoodie and that you love it. We're glad to know that you're happy with the quality and that your purchase met your expectations.
We appreciate your support, and it's great to hear that we were able to contribute to your happiness.
Thank you for shopping at our online store!
Best,
David
Very poor design, construction and service
1) ordered 12/7/22 , received 12/22/22, not satisfied with product
2) sent email request for return right away, 12/23/22
3) no response to first email, sent a second email, 1/6/23
4) no response to second email
Product is way overpriced, materials used are cheap, yes there are lots of pockets, most are useless. There were no pictures on website of inside pockets, which turn out to be the worst pockets I've ever seen, too narrow of an opening and to deep, so narrow you can not use them for cell phones and so deep wallets get stuck at the bottom and are hard to get out.
Not satisfied with the product and not satisfied with the service.
December 7, 2022
Unprompted review
Reply from True SWAT
Hi Paul,
Thank you for taking a few minutes to write your review here!
We are sorry to hear that you are not satisfied with the product you received, and as of posting here, you seem to be having a hard time contacting us.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Regarding our product, we understand that everyone has different preferences, and finding the right hoodie can definitely be challenging, especially when dealing with issues like the ones you just described.
We also understand that the pockets are not fit to your liking. We have indicated photos of the items that are recommended for each pocket, as the pockets are conveniently placed for a purpose.
Upon checking, one of our Customer Support agents has already assisted you with your concern via email. We have also recently sent you our return form and procedure. Kindly check your email.
Again, we apologize for the inconvenience.
Best,
David
Totally disappointed!
Had to wait almost a month to receive the hoodie i paid for. There instructions on sizing did not meet my expectations and it was my dollar to send the hoodie back. 13 days later im still waiting for a refund. I warn you to not deal with this company. Buy from Amazon! They wont screw you around!
December 27, 2022
Unprompted review
Reply from True SWAT
Hi Chris,
We are sorry to hear that it took quite some time before you finally received your Baerskin Hoodie, only to find out that it didn’t meet your expectations.
We must admit that shipping time has been one of our main weaknesses in the past year. Luckily, we have found better transportation solutions. We expect things to improve soon.
We understand that you have already returned your product for a full refund, and as of posting here, you have yet to receive your refund, and you are not pleased that you have to pay for the return costs.
Upon checking, it seems that we did not receive any email from you regarding your request to return the product. Please note that it is publicly indicated in the return policy section of our website that customers have to reach out to us first before returning their products so we can provide the correct return addresses and procedure.
If you still haven’t received any update regarding your returned product, please send me an email at david@trueswat.com so I can look into this and find out what happened here.
Best,
David
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.