TruGreen Reviews 5,782

I’m noticing my grass is not growing and it’s still very bald and weeds are still in the grass I’m just so sad about this

Fast! My grass was greener by the time he was done!!

Followed instructions and did a good job it killing all the weeds

I requested a change to my service date due to a conflict.
Waiting for new date.

The job was done well. I did speak to tech but just limited, he was busy.

I referred 2 of my neighbors

We enjoy the scheduled service and advice to keep our yard and bushes looking their best.

My glass looks sparse and dry after the fertilizer was put on.

Great customer service very professional

Prompt arrival and got everything done. I was surprised at the price, but needed to get the leaks fixed.

I’m still a customer

They came twice and weeds were clearly still living. They missed many weeds. But they were able to kill my cactus I had planted. I guess I should have walked them around and showed them the weeds. The 2nd guy who came was in the back yard less than 1 minute so I doubt he did anything. Please do not waste your money. They cannot deliver.

I was scheduled for a aeration service 3/13/2026. Tech, arrived and spoke briefly with me regarding how he was going to proceed. Very professional and courteous. The problem was with his aeration equipment, which was leaking gasoline onto my lawn every time he lifted the unit up to rotate it into a different direction. When I addressed this, he did swap out equipment however the damage is now done and the grass will now start dying in multiple areas where the gas leaked onto the lawn.

I got a call from a salesman by the name of Chris asking if I had question and if he could assist me. I explained to him that I was staying with my current vendor and he hung up on me. Now I see why there rating is so low. Poor customer service!!!

When I enrolled, the sales representative specifically told me that my upfront payment would cover a full year of service from May to May. Only after signing up did I learn that this was not the case and that I had actually paid for a much shorter “season”—approximately seven months, not the twelve months I was promised. This was misleading and does not reflect what was communicated at the time of sale.
Despite completing the service period, my lawn shows no noticeable improvement, and it looks no better than it did before TruGreen began treatments. When I called to cancel, I was informed that my service would automatically renew without any prior notice and that additional charges would begin. I never agreed to ongoing, automatic charges, nor was I informed they would occur.
During my cancellation call, the representative attempted to place blame on me for the lack of results, suggesting that I should have contacted TruGreen during the season. I disagree. As a paying customer, I should not have to monitor the quality of a service I already paid for. The expectation is that TruGreen performs the job correctly the first time, without requiring the customer to follow up to ensure it is done properly.
This experience has been frustrating, misleading, and far below the standard of service I was promised and expected.

Company constantly sending spam emails to me, into a country they don't even work in, emailed them 3 times now it seems I have been blocked but have reported them to the FTC, sounds like another thanks for the cheque and dissappear company, avoid.

We were Tru Green customers for almost 40 years, until this past December. Started getting calls from them that they hadn't received payment for the last treatment of the year, checked with Bank, yes check had cleared, so why the calls, when checking with the bank, they found that the check had been signed and cashed, but not by Trugreen. After a few calls to trugreen, I was told by customer service that someone associated with trugreen had stolen and cashed several checks. Noone from the company ever contacted us with this info, I had to ask for a refund, they weren't offering one. This has caused a major headache, bank accounts had to be closed, much stress, and never an explanation or apology, needless to say, no longer trust doing business with this company.

We started the service the first guy never showed he went to the wrong house sprayed their yard and never came to redo our yard. We paid over 1700 to have our yard done front and back.. the guys that did come only sprayed the front and left after 5 minutes never touching the back yard. It was a fight to get the service cancelled. Terrible company

Tru Green has ruined my whole front yard.I used to have grass in my front yard,but after their treatments my front yard is mostly mud.