Trulawn Reviews 446

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and attention to detail, making the entire process smooth and pleasant. Many people highlight the excellent service, noting the efficiency and high quality of the work, and are delighted with the transformative results in their gardens. The product itself, particularly the artificial grass, is frequently described as amazing and of high quality, enhancing the usability and appearance of outdoor spaces. However, some customers experienced issues with aftercare and product durability, including unpleasant odors and areas of the grass lifting. A few people also reported a lack of follow-up after initial inquiries or problems with the product, leading to frustration and a feeling of being left to chase solutions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the teams for being friendly,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Product

Consumers generally express satisfaction with the product, often describing the artificial grass as high... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are thrilled with the... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the entire process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing job start to finish! From Daniel coming out, running through the best options for us and providing an estimate to Brian and his install team who have done a fantastic job and left the garden... See more

Company replied

Rated 5 out of 5 stars

We had Trulawn York branch at our house for the past 3 days...Andrew and Ralph were amazing? Turned up on time, extremely friendly, and their attention to detail was fantastic. My garden has been tota... See more

Rated 5 out of 5 stars

The guys from Trulawn were excellent. Brian, who led the project was an incredible ambassador for the business -great communicator and when he wasn't happy with one section of the lawn; insisted on a... See more

Company replied

Rated 5 out of 5 stars

We originally had a quote from these guys 2 years ago so we were impressed they the price hadn’t increased since! We were lucky that Trulawn had a few days to fill due to finishing a big job early so... See more

Company replied


Company details

  1. Landscaping Service
  2. Landscaper
  3. Landscaping Supply Store

About Trulawn

Written by the company

Trulawn Artificial Grass Installers

Trulawn Artificial Grass Installers

Trulawn have been supplying and installing high quality artificial grass nationwide since 2009.

We use the best in materials and methods to make sure your lawn looks great and lasts for many years to come.

All of our grasses are soft and suitable for children and pets to use for everyday play.

With our low maintenance grass you don't have to worry about feed, seed, mud or mowing anymore!

Call 01252 819695 for free quote today!

Soft tick
Durable tick
Quick Draining tick
UV Stabilised tick
Child Safe tick
Pet Friendly tick
Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

446 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

100% recommend Trulawn, the product and their customer service

Tony Fitzgerald couldn’t have been more helpful and offered huge support and advice throughout, as we were fitting ourselves. The ‘lawn’ is fantastic and has totally transformed the space.

June 15, 2024
Unprompted review
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Reply from Trulawn

Hello. Thank you for your comments about your experience, we're so glad to hear you were happy with the service and the grass received.

Rated 5 out of 5 stars

Professional and friendly

Trulawn was prompt to take my request and all the subsequent communication was efficient, friendly and professional.

June 11, 2024
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Reply from Trulawn

Hi Rebecca. Thank you for providing this feedback about your experience, we hope you are enjoying your new grass. Have a great day.

Rated 4 out of 5 stars

Great experience

Very prompt, reliable and professional service. The preparation and laying of the lawn was clean and tidy and all waste disposed of in a skip, although there was some delay in the arrival and removal of the skip.

June 20, 2024
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Reply from Trulawn

Hi Brinkman. Thanks for this feedback about your experience, we're so glad you're pleased with the service and results. We'll do our best to push our suppliers to provide better on our skips. We hope you enjoy your grass, and have a great day!

Rated 5 out of 5 stars

Excellent end to end service.

Excellent end to end service.

July 4, 2024
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Reply from Trulawn

Hi Mark. We're so glad to hear you find the service excellent from start to finish. We hope you enjoy using your new grass, have a great day!

Rated 5 out of 5 stars

Efficient and quick work

The surveyor was thorough and quick. The work was executed very efficiently and in one day.

July 8, 2024
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Reply from Trulawn

Hi! Thanks for providing this feedback about your experience. We're glad to hear you found the process efficient, and hope you enjoy your new grass!

Rated 5 out of 5 stars

Excellent product snd staff

Well mannered and helpful workers, work completed in a fast and tidy fashion to a very high quality. Very happy with our new artificial grass lawn.

July 3, 2024
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Reply from Trulawn

Hi Steve. Thanks for the feedback about your experience with Trulawn. We're so glad to hear this about our team members. We hope you enjoy your lawn, have a great day!

Rated 5 out of 5 stars

10 out of 10 !

10 out of 10 !! From start to finish we cldnt complain one little bit such a professional company !
The two guys zee and mason were unbelievable absolute trojans and their work was meticulous
I would very much recommend this company

June 27, 2024
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Reply from Trulawn

Hi Gina. We're so glad you were impressed with your installation team, and your overall experience with the company! Thank you for choosing Trulawn, we hope you enjoy using your new grass.

Rated 3 out of 5 stars

Poor Communication but great end result

The communication since survey to installation was shockingly poor I had to chase all the time for updates and answers to questions however the installation process itself was amazing I had 3 guys one named Brian talked thorough the whole process and answered any questions the job was completed in good time and the quality of the lawn was amazing so I would recommend but just bear in mind you will
Need to chase for help and updates

July 1, 2024
Unprompted review
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Reply from Trulawn

Hi Niki. Thank you for the feedback about your experience. Sorry you felt you had to chase for certain information, we'll work on making things faster and smoother during our busy times in future. We're so glad to hear you're pleased with the results of your new lawn and the professionalism of Brian your team leader. Have a great day!

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Friendly, polite team and an amazing job done! Definitely 5 stars 🌟

June 27, 2024
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Reply from Trulawn

Hi there. Thank you for this feedback, we're glad your're pleased with the results. If you'd could let your surveyor know your feedback we'd love to be able to pass this on to the right installation team. Have a great day!

Rated 5 out of 5 stars

Professional from start to finish

Professional from start to finish , very happy with our new putting green

June 27, 2024
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Reply from Trulawn

Hi Scott. Thank you for taking the time to leave this feedback, we're so pleased to hear you're happy with your new putting green. Enjoy using it!

Rated 5 out of 5 stars

I was impressed with everything from the salesman to the installers. The quality of the AstroTurfInstal

I was impressed with the professionalism from the salesman to the installers. Zee and his team worked so hard and the standard of workmanship is impressive. It has transformed my garden. I am delighted with the finish. I would definitely recommend Trulawn. Thank you

July 1, 2024
Unprompted review
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Reply from Trulawn

Hi Margaret. It's great to get this feedback about Zee and the team, we're so glad you were impressed with their workmanship. Thank you for choosing Trulawn, for your transformation, enjoy your new grass!

Rated 5 out of 5 stars

Installation of artificial grass

Had the artificial grass fitted on Friday , looks absolutely amazing, the two lads were professional and polite, never rushed and made sure everything was perfect, cleaned everything up afterwards and answered all questions I asked, would definitely recommend this company and definitely a 5 star company.

June 28, 2024
Unprompted review
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Reply from Trulawn

Hi Amo. It's great to hear this feedback about your experience. We hope you enjoy your new grass and have a fantastic day!

Rated 5 out of 5 stars

GREAT WORK !

This company have been GREAT. All the team, right from the start, have been very efficient and helpful.The final outcome is looking fantastic.

June 17, 2024
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Reply from Trulawn

Hi Karyl. We're so glad to hear you had a great experience with Trulawn. Thank you for choosing us for your transformation, we hope you enjoy using your new lawn!

Rated 5 out of 5 stars

Perfect job

June 19, 2024
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Reply from Trulawn

Hi Kevin. Thanks for the feedback! Enjoy your new lawn, we appreciate you choosing Trulawn for your transformation!

Rated 5 out of 5 stars
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Reply from Trulawn

Hi there. We're so glad you found the team who carried out your installation excellent. Thank you for choosing Trulawn, we hope you enjoy your new grass!

Rated 5 out of 5 stars

Great Job Guys!

The guys Danny Sam and Ash, worked so hard but kept a cheery disposition me all day.

They where friendly and worked well as a team. They have done a lovely job, I'm really impressed with my new lawn and extended patio. would recommend Trulawn to friends and family in future .

Excellent!

June 19, 2024
Unprompted review
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Reply from Trulawn

Hi Hazel. Thank you for taking the time to leave this feedback, your positive words have been passed on to the team. We're so glad you're pleased with your new lawn, and hope you have a great day!

Rated 5 out of 5 stars

Excellent service and result!

We are absolutely delighted with our Trulawn makeover! The garden is now so much more useable and looks so much better. Zee, Mason and Brad were extremely friendly, polite, hardworking and went above and beyond to be helpful. We just wish we’d done it sooner!

June 13, 2024
Unprompted review
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Reply from Trulawn

Hi Antonia. Thanks for providing this feedback about you're experience, we're so pleased to hear how much you're loving your new lawn! We've passed your words about your installation team, and hope you have a great day.

Rated 1 out of 5 stars

Very poor quality and even worse customer service

Very poor quality job and even worse customer service.
Once the job is done money paid ( regardless how bad ,they will take no responsibility at all).
If they talk you into buying the "shock pads" avoid it at all cost.

Because:
-It does not drain the rain water for very long time

-its very wobbly, its not even at all as they don't level the ground with a whacker beforehand, and shock pads have uneven surface.

-but the worse is, It holds excessive amount of heat on a sunny day, pads under the grass act as thick insulation retaining the heat on the surface , to a level children will scream and run if the fall down or walk bare foot. it might be for playgrounds but definitely not for home garden.

When i contacted them with this issues they just said somebody will call , it took 3 weeks for somebody to call back and only to tell me its not true what i am saying followed by an e-mail suggesting when it gets hot just use the hose and water it down and that they will not do anything else for it.
I have seen other friends getting it done with different companies , they don't have any of the issues which i have , please be smart do your research properly.
I will chase this up with trading standards however in the mean time i hope you will not be fooled by this dishonest company.

June 18, 2024
Unprompted review
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Reply from Trulawn

Hi Suleyman. Sorry to hear you're not happy with your experience. If you'd like to send pictures of the levels you mention as being 'wobbly' to sales@trulawn.co.uk they can investigate further, as well as offer guidance on any other issues you raise. Thanks.

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