Amazing job start to finish! From Daniel coming out, running through the best options for us and providing an estimate to Brian and his install team who have done a fantastic job and left the garden... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We had Trulawn York branch at our house for the past 3 days...Andrew and Ralph were amazing? Turned up on time, extremely friendly, and their attention to detail was fantastic. My garden has been tota... See more
The guys from Trulawn were excellent. Brian, who led the project was an incredible ambassador for the business -great communicator and when he wasn't happy with one section of the lawn; insisted on a... See more
Company replied
We originally had a quote from these guys 2 years ago so we were impressed they the price hadn’t increased since! We were lucky that Trulawn had a few days to fill due to finishing a big job early so... See more
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Company details
About Trulawn
Written by the company
Trulawn Artificial Grass Installers
Trulawn have been supplying and installing high quality artificial grass nationwide since 2009.
We use the best in materials and methods to make sure your lawn looks great and lasts for many years to come.
All of our grasses are soft and suitable for children and pets to use for everyday play.
With our low maintenance grass you don't have to worry about feed, seed, mud or mowing anymore!Call 01252 819695 for free quote today!
| Soft |
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| Durable |
|
| Quick Draining |
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| UV Stabilised |
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| Child Safe |
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| Pet Friendly |
|
Contact info
Unit 3 Yaldens Farm , RG27 0PT, Eversley, United Kingdom
- 01252 819695
- sales@trulawn.co.uk
- trulawn.co.uk
4.7
Excellent
446 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trulawn
Hi Sharon. Thanks for your comments about your experience with Trulawn. We're so glad to hear you're pleased with the end results.
100% recommend Trulawn, the product and their customer service
Tony Fitzgerald couldn’t have been more helpful and offered huge support and advice throughout, as we were fitting ourselves. The ‘lawn’ is fantastic and has totally transformed the space.
June 15, 2024
Unprompted review
Reply from Trulawn
Hello. Thank you for your comments about your experience, we're so glad to hear you were happy with the service and the grass received.
Professional and friendly
Trulawn was prompt to take my request and all the subsequent communication was efficient, friendly and professional.
June 11, 2024
Reply from Trulawn
Hi Rebecca. Thank you for providing this feedback about your experience, we hope you are enjoying your new grass. Have a great day.
Great experience
Very prompt, reliable and professional service. The preparation and laying of the lawn was clean and tidy and all waste disposed of in a skip, although there was some delay in the arrival and removal of the skip.
June 20, 2024
Reply from Trulawn
Hi Brinkman. Thanks for this feedback about your experience, we're so glad you're pleased with the service and results. We'll do our best to push our suppliers to provide better on our skips. We hope you enjoy your grass, and have a great day!
Reply from Trulawn
Hi Mark. We're so glad to hear you find the service excellent from start to finish. We hope you enjoy using your new grass, have a great day!
Efficient and quick work
The surveyor was thorough and quick. The work was executed very efficiently and in one day.
July 8, 2024
Reply from Trulawn
Hi! Thanks for providing this feedback about your experience. We're glad to hear you found the process efficient, and hope you enjoy your new grass!
Excellent product snd staff
Well mannered and helpful workers, work completed in a fast and tidy fashion to a very high quality. Very happy with our new artificial grass lawn.
July 3, 2024
Reply from Trulawn
Hi Steve. Thanks for the feedback about your experience with Trulawn. We're so glad to hear this about our team members. We hope you enjoy your lawn, have a great day!
10 out of 10 !
10 out of 10 !! From start to finish we cldnt complain one little bit such a professional company !
The two guys zee and mason were unbelievable absolute trojans and their work was meticulous
I would very much recommend this company
June 27, 2024
Reply from Trulawn
Hi Gina. We're so glad you were impressed with your installation team, and your overall experience with the company! Thank you for choosing Trulawn, we hope you enjoy using your new grass.
Poor Communication but great end result
The communication since survey to installation was shockingly poor I had to chase all the time for updates and answers to questions however the installation process itself was amazing I had 3 guys one named Brian talked thorough the whole process and answered any questions the job was completed in good time and the quality of the lawn was amazing so I would recommend but just bear in mind you will
Need to chase for help and updates
July 1, 2024
Unprompted review
Reply from Trulawn
Hi Niki. Thank you for the feedback about your experience. Sorry you felt you had to chase for certain information, we'll work on making things faster and smoother during our busy times in future. We're so glad to hear you're pleased with the results of your new lawn and the professionalism of Brian your team leader. Have a great day!
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish. Friendly, polite team and an amazing job done! Definitely 5 stars 🌟
June 27, 2024
Reply from Trulawn
Hi there. Thank you for this feedback, we're glad your're pleased with the results. If you'd could let your surveyor know your feedback we'd love to be able to pass this on to the right installation team. Have a great day!
Professional from start to finish
Professional from start to finish , very happy with our new putting green
June 27, 2024
Reply from Trulawn
Hi Scott. Thank you for taking the time to leave this feedback, we're so pleased to hear you're happy with your new putting green. Enjoy using it!
I was impressed with everything from the salesman to the installers. The quality of the AstroTurfInstal
I was impressed with the professionalism from the salesman to the installers. Zee and his team worked so hard and the standard of workmanship is impressive. It has transformed my garden. I am delighted with the finish. I would definitely recommend Trulawn. Thank you
July 1, 2024
Unprompted review
Reply from Trulawn
Hi Margaret. It's great to get this feedback about Zee and the team, we're so glad you were impressed with their workmanship. Thank you for choosing Trulawn, for your transformation, enjoy your new grass!
Installation of artificial grass
Had the artificial grass fitted on Friday , looks absolutely amazing, the two lads were professional and polite, never rushed and made sure everything was perfect, cleaned everything up afterwards and answered all questions I asked, would definitely recommend this company and definitely a 5 star company.
June 28, 2024
Unprompted review
Reply from Trulawn
Hi Amo. It's great to hear this feedback about your experience. We hope you enjoy your new grass and have a fantastic day!
GREAT WORK !
This company have been GREAT. All the team, right from the start, have been very efficient and helpful.The final outcome is looking fantastic.
June 17, 2024
Reply from Trulawn
Hi Karyl. We're so glad to hear you had a great experience with Trulawn. Thank you for choosing us for your transformation, we hope you enjoy using your new lawn!
Perfect job
June 19, 2024
Reply from Trulawn
Hi Kevin. Thanks for the feedback! Enjoy your new lawn, we appreciate you choosing Trulawn for your transformation!
really great service very helpful
June 17, 2024
Reply from Trulawn
Hi there. We're so pleased to hear this feedback about the service you received. We hope the children and staff enjoy the new grass. Have a great day!
Installation team were excellent
June 13, 2024
Reply from Trulawn
Hi there. We're so glad you found the team who carried out your installation excellent. Thank you for choosing Trulawn, we hope you enjoy your new grass!
Great Job Guys!
The guys Danny Sam and Ash, worked so hard but kept a cheery disposition me all day.
They where friendly and worked well as a team. They have done a lovely job, I'm really impressed with my new lawn and extended patio. would recommend Trulawn to friends and family in future .
Excellent!
June 19, 2024
Unprompted review
Reply from Trulawn
Hi Hazel. Thank you for taking the time to leave this feedback, your positive words have been passed on to the team. We're so glad you're pleased with your new lawn, and hope you have a great day!
Excellent service and result!
We are absolutely delighted with our Trulawn makeover! The garden is now so much more useable and looks so much better. Zee, Mason and Brad were extremely friendly, polite, hardworking and went above and beyond to be helpful. We just wish we’d done it sooner!
June 13, 2024
Unprompted review
Reply from Trulawn
Hi Antonia. Thanks for providing this feedback about you're experience, we're so pleased to hear how much you're loving your new lawn! We've passed your words about your installation team, and hope you have a great day.
Very poor quality and even worse customer service
Very poor quality job and even worse customer service.
Once the job is done money paid ( regardless how bad ,they will take no responsibility at all).
If they talk you into buying the "shock pads" avoid it at all cost.
Because:
-It does not drain the rain water for very long time
-its very wobbly, its not even at all as they don't level the ground with a whacker beforehand, and shock pads have uneven surface.
-but the worse is, It holds excessive amount of heat on a sunny day, pads under the grass act as thick insulation retaining the heat on the surface , to a level children will scream and run if the fall down or walk bare foot. it might be for playgrounds but definitely not for home garden.
When i contacted them with this issues they just said somebody will call , it took 3 weeks for somebody to call back and only to tell me its not true what i am saying followed by an e-mail suggesting when it gets hot just use the hose and water it down and that they will not do anything else for it.
I have seen other friends getting it done with different companies , they don't have any of the issues which i have , please be smart do your research properly.
I will chase this up with trading standards however in the mean time i hope you will not be fooled by this dishonest company.
June 18, 2024
Unprompted review
Reply from Trulawn
Hi Suleyman. Sorry to hear you're not happy with your experience. If you'd like to send pictures of the levels you mention as being 'wobbly' to sales@trulawn.co.uk they can investigate further, as well as offer guidance on any other issues you raise. Thanks.
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