Truly Experiences Reviews 624

Vanessa was super quick and helpful with all my queries, very grateful for her help, friendliness and support!

Thank you to Vanessa at Truly Concierge who went out of her way to change my lunch booking at short notice. Her efficiency and excellent prompt service is commendable.

Great service from jian after I completely got my booking wrong he sorted this out exceptionally professionally

I RECIEVED THE VOUCHER AT A CHARITY AUCTION AND WAS IUNSURE WHICH EXPERIENCE TO CHOOSE - AS SO MANY EXCELLENT IDEAS.
RATHER THEN RUSH AND PICK I WANTED MY WIFE TO BE INVOLVED AND TRUELY SUGGESTED CONVERTING THE VOUCHER TO A GIFT CARD TO ENSURE WE HAD TIME TO REVIEW AND BOOK WELL IN ADVANCE - THE ADVICE AND SERVICE I RECIEVED AS ABSOLUTELY EXCELLENT AND THE FOLLOW UP AND CHECKING WAS ALSO GREAT. WILL DEFINITELY BOOK EXPERINCES THEOUGHT THEM AGAIN

Ellen really helped me with a change of booking. Made it so easy and stress free.

I had a good experience with using this site to book an experience and scheduling. When I needed to adjust the date/time of my booking because of a conflict, the personnel I was in contact with, Jian went above and beyond to make sure that everything was resolved in a timely manner. I really appreciate that!

Jian helped me book my foraging experience quickly, promptly and seamlessly. Thank you again!

Ellen at Truly Experiences was a peach!
Brilliant service on email and sorted everything for my experience promptly and accurately, with minimal fuss. Very happy.

Maria-Teodora helped my with my query within half an hour with no issues! Cannot thank her enough. Excellent customer service!

Vanessa was fantastic at helping me get my experience booked & really friendly and personable! Very much looking forward to the experience ☺️

Vanessa was able to sort out a rather tricky situation for me. We had to cancel a booking at the last minute after my wife contracted COVID on the day of the event. She worked with the venue to rearrange this despite their initial reluctance. We are so pleased for your help, we eventually made it to the event and had a great time.

Ellen from the concierge team could not have been more helpful! She assisted me with lots of back and forth queries and remained friendly and patient throughout the process! Excellent service

Fantastic service. Great personal communication. Ellen kept me informed at every stage and couldn’t have been more helpful. I’d definitely use them again.

Great communication and a friendly efficient service to book

Just booked for an experience at the Shard in July. The helpline at Truly are fantastic! Thank you Maria-Teodora and Jian for helpful advice (Truly concierges)

Jian completed my booking same day with no problems, and then when I had to change the booking due a late plan change it was done the same day as well!

Jian was easy to deal with, clear and prompt. This is proper customer service

Proffessional and friendly customer service (from Ellen).

Jian was incredibly helpful and understanding of our predicament and was able to get the initial decision reversed with a compromise I was extremely happy with ie a Gift Card offer. A credit to your business.