Trulytravel Reviews 

They own Teletext, Teletext have kept my holiday money since May, still being refused my legal rights and refund, don't use this company.

Truly travel own teletext who are holding on to my refund for a holiday cancelled in may . Have had to resort to 14 day letter to get my money back have proof of delivery but no reply so I will be taking the court route . They are a bunch of crooks won’t answer e mails or texts and if you do get through on the phone their customer service agents are darn right rude . Please don’t ever book with this company you will not get your money back if they cancel.

More like -100 this company is a total fraud, scammers and liars and need should be shut down asap!

Zero star
Parent company Alpharooms I contacted with them about my refund from Alpharooms unfortunately no respond,same scammers

WOW the ratings here are a true reflection on teletext holidays. TRULY disgusting customer service. Wheres all the promised refunds?

Teletext Holidays own by Truly Travel is a load of W@nk. Got holiday cancelled and been waiting for a £3000 refund since July 2020. Tried to write to them and got my letter return to sender after it was a signed for delivery. Claimed they had redirection from there Uxbridge head office. Guys if you read this just dont book with Teletext Holidays or Love Holidays. Both owned by Truly Travel. Clearly you will never get a refund. If I dont get my refund I'm taking this to my local MP and the government. They need to know what a crap company they actually are and they should close down

TT761465 I finally got a response to my complaint, been waiting 6 months for a refund, however, they are trying to refund the money into an account I have never owned, when I questioned it they said I have to prove the account is closed. This is another delay tactic I think, how can I prove an account I have never owned is closed?

Teletext / truly crap travel. Your days are numbered. Absolute scammers.

Why can't I give 'no stars' as this company is shameless , I booked 12 months ago through Teletext holidays , holiday cancelled late May , and have been trying ever since to get a refund but like so many others I am getting no where , there must be some official body who can help us , its us who actually pay these peoples wages , this company needs boycotting I only wish I knew how ??

I am disgusted..holiday booked through teletext with TrulyTravel. Holiday cancelled through Covid back in May...i am owed 750 pounds. Emailed the Chief Executive and customer relations and never get an answer...these cowboys need shutting down and sent to prison. They are robbing people blind. The police and government need to be involved.

Avoid, avoid, avoid...
The booking process with Teletext was fantastic and easy to do but as soon as there is is a problem that is when Teletext ignore any phone calls or correspondence. I have now been waiting since March for a refund of £2000. Despite being informed from the airline and hotel that my money has been refunded to teletext, they still are adamant that it has not been received. Teletext are thieving b@stards, please do not book with them as they do anything not to reimburse peoples money.
I am hoping this provokes a response from them which doesn’t give the standard response that ‘the relevant team will be in contact’ as they have been saying this since April! ...hi ho hi ho, it’s off to the small claims court we go...

Disgusting company disgusting customer services disgusting cancelled covid refund policy!! You should hang your heads in shame.... I really really hope you go bust no one is ever going to book with you again I hope you are happy. Goodbye teletext/love holidays/ whatever you call yourselves these days 👋👋

Absolute shambles, do not book as your holiday will be cancelled regardless, I had a holiday booked for March 2021 to Orlando, Florida and it was cancelled in September 2020. Now everytime I call them they say oh its not cancelled and then they say it is cancelled and then they say oh sorry sir your holiday isn't cancelled then they do it all again, the flights no longer exist according to Norwegian and Norwegian customer services have provided me with evidence that the money was sent back over a month ago back to Teletext in cash to their credit cards.

If you book with them, keep in mind they will keep your money for anywhere between 12-14 months to help keep business afloat while they feed you with fasle statements and keeping you on a hook because the call centres are in India and its much cheaper to pay them pennies and keep your thousands in the bank and stay healthy. This isn't Covid anymore this is fraud, they are making false statements and are creating fake reviews on Trust Pilot.

When they do reply its only on here and its just for show, no real substance to what they say.

They will blow wind up your behind and say anything to keep you on the hook, they need to be fined by the UK government and loose the rights to operate in the UK and ROI

These guys run Teletext and they hang up on you constantly.

Why is it you told me that teletext would contact me in regards to my refund law says package holiday has to be refunded in 7to 14 days its now been 5 month my holiday was cancelled on 18th May 2020 and iv been on phone to teletext 10 times with no joy this needs your upmost attention its not exeptable at all

Firstly it is a shame that we can not give zero stars. Teletext holidays which is a tradeing name of Truly travel, are truly nothing but theives has was previously mentioned in an earlier review. Been trying to get a refund since they cancelled our trip back in May 2020. We have had barely any response to the emails and applications for the refund. The only person to contact us was a telesales advisor who tried to get us to reschedule for a considerable more expensive holiday. When we reqested a refund he just sighed and then hung up. A truly terrible company to deal with no customer service at all. So please do yourself a favour and go elsewhere.(TT771486)

Booked holiday with them, flight was cancelled in June, it's November now and have had confirmation from Easyjet they have sent refund to Truly Travel but they will not respond, am having to start proceedings through small claims court to recover my money...terrible terrible company who should not be allowed to trade

I have been waiting on my refund from Teletext -Truly Travel since 4 May 2020, I have emails telling me process would begin 31 July and have been in consent contact with them and keep getting lie after lie on when I will be receiving my refund.
I have a text from Teletext saying I will be paid out 1st week in October only to be lied to again when I called to ask what was happening was told it MAY be November, called today and manged to get through was asked to wait whilst she checked then cut me off which is not unusual as this has happened to me on numerous occasions.
I have even contacted the CEO Wayne Perks and surprise surprise no response. I will continue to give them bad press until I receive my monies in full.
I know they have this as Jet2 advised they have refunded and Teletext advised they have the hotel refund so Why are you not paying out????? - TT772540

Had to cancel a holiday because of COVID at first TELETEXT HOLIDAYS (TRULY TRAVEL LTD) were helpful, told me what to do and even quoted how much I would be refunded and then when I did everything they asked of me there was no more contact? I had to put in a complaint on their web site and have heard nothing. This is so frustrating and stressful to us as we cant afford to loose all of our money (£2.080.00) Contact from them would be helpful. TT786273

This is the worst company I have ever booked a holiday with ,I have been chasing them from May for a cancelled holiday and to date I have not received a refund ,all I've managed to receive from them is lies ,please please avoid this company like the plague 😡
Tt786646