Trulytravel Reviews 

Teletext Cancelled my holiday before l was due to go away. Yet still took the rest of the money out my bank. Have been told multiple things, keep on offering a credit note even though I have refused. And the whole you can get a cash refund from this date keeps on getting pushed back. Disgusting service staff hang up on you, ignore you and tell you different things.
This is impacting my mental health now. It 8s getting me down. I am a single mum and worked hard to get that holiday. Now I can't even get the money back when it is mine and needed.
My reference is TT770930

Lying cheating scumbags... The lies they tell are next level. Probably go into liquidation after they gave stole all our money. We suffer... The staff are trained to lie on a daily basis

Tt788010
I am absolutely appalled at truly Travel trading as Teletext Holidays. Have been lied to numerous occasions by representatives about my outstanding refund for my cancelled April 2020 holiday. Have just started 14 day notice for court proceedings. Buyer beware.

My god - where to start...

Actually that’s the first mistake - starting anything with teletext / truly travel.

Absolute scum bags that keep money that isn’t theirs!!

Do not book with Teletext Holidays. They are liars, cheats and fraudsters and certainly not a company to be trusted. They are quick to take your money when booking but illegally hold onto thousands of pounds in refunds.The call centre is appalling- you are put on hold for hours and told a pack of lies. They accused Ryanair of refunding flight money and taking it back again. Total nonsense as Ryanair sent proof that Teletext had processed it.
Avoid this company like the plague!

TT786769. After cancelling my holiday you promised to refund me £4029 in October, but you didn't. You promised to do it in November, you didn't, and again yesterday. 3 failed promises. Constant lies & corruption? I want my money back, you've unlawfully held for 6 months.

Despicable company never book with them again, still waiting on refund over six months, I paid in full in February, never respond to emails or when you ring they cut you off , lies lies lies

Had to take legal action to try and get my refund back that I’ve been waiting for since July.
Several emails sent with no response, phone calls and social media messages... just gets you nowhere

Booking reference TT782764

DO NOT GIVE TELETEXT HOLIDAYS OR TRULY TRAVEL A PENNY OF YOUR MONEY UNLESS YOU ARE PREPARED TO NEVER SEE IT AGAIN WITHOUT A COURT FIGHT!!

I paid for my holiday in full when I booked it at the beginning of the year. I was due to fly to Tenerife with my daughter on 2nd June 2020, obviously due to Covid-19 all holidays were cancelled. I realise that the cancellations were not the fault of Teletext holidays, but the way they have handled their customers and the refunds since then is definitely their fault and totally unacceptable.

They completely ignored their own terms and conditions and even tried changing them so that we 'had' to accept their 'vouchers' instead of cash refunds. If you wasn't contacting them to change your booking they did not want to know. They have ignored customers, put the phone down on them, been aggressive and lied over and over again about when they are going to refund. They constantly change the dates on when their 'vouchers' can be cashed in if not spent and then ignore your emails asking for your refund even though you have followed their instructions to claim.

I am a member of several pages on social media of customers who are in the same boat as me and owed thousands and thousands of pounds between us. We were asked at one point in July to not post any more negative comments on Trust Pilot or social media and they would refund our group members via a dedicated email address. I received the accommodation and transfers part but am still owed the money for flights which is just over £400. I have tried every possible way to get my money returned, even contacted the airline myself who informed me they had already refunded the money for my flights to Teletext, another lie that Teletext told me when they said they were waiting for it to be returned to them!

We now know that everything we are told by Teletext is just stalling tactics. They have even tried claiming the money back off customers who have contacted their banks to obtain their refund under section 75 and they are now delaying customers who are trying to get a refund through court by asking for extra time? Extra time for what? To give people their own money back? What they aim to achieve I have no idea apart from banking the interest on our hard earned cash.

Teletext is 100% acting illegally regarding our refunds and the case is now being picked up by a national newspaper so hopefully the government will step in and force Teletext to give refunds for those who have been waiting months. Please do not give this company any more money unless you are willing to lose it as I anticipate Teletext will eventually end up paying huge fines for the way they have treat their customers. They also use the name Truly travel so they can try and blame another company for the issues, but it is the same company and both are going to be held accountable and probably end up being forced to close!

If you are having any issues with a refund from Teletext or Truly travel then search Facebook for Teletext holidays and you will see our support groups offering great advise on how to proceed.

DON'T BOOK WITH THIS COMPANY! Cause they will not refund your money.

Avoid them and Alpharooms!!!!

I hope anyone thinking of booking any kind of holiday will read the reviews of Teletext Holidays and Truly Travel and be warned. I have never encountered such a dishonest and morally bereft company ,they owe thousands of pounds to thousands of customers due to cancellation of Holidays. I have been forced, like many others to take legal action against this company to recover my losses. The customer service department is the worst I have ever experienced with rude uncaring lying staff . The company is fraudulent and shady leave well alone .

Avoid this company and Teletext, book your holiday with a company that are worthy of your hard earned cash, they are dishonest thieving liars with no morals, they owe thousands of customers refunds from cancelled holidays dating back to March, I am owed £4599 from a cancelled May holiday, I now have to take them to small claims court to get my money back. The customer service is appalling and the staff are extremely rude on the telephone.

Teletext in disguise
Ur all theives
Do not do business with these crooks

If there was an option for 0 stars, I’d of left that. Holidayed in Turkey in Sept 2020 and booked Hotel and transfers with ALPHA ROOMS which also goes by the name TELETEXT HOLIDAYS AND TRULY TRAVEL. We were left stranded at the airport in the early hours as our transfer didn’t turn up, tried all week to contact them but no success. The hotel tried at the end of our holiday when we were concerned our transfer may not turn up again, It didn’t. Hotel tried and managed to find the taxi company that AlphaRooms had booked through and they explained, and printed off proof in writing, that “AlphaRooms had cancelled our booking”. It cost us another £100 to pay for taxis both ways.

On our return I have tried and tried to contact them, over twenty emails, numerous phone calls, even getting to speak to a foreign rep that said “they would pass on our concerns by internal email to “customer relations” and they would contact me within 28 days”, of course, that hasn’t happened. Apparently “there is no direct route to Customer Services, by phone or email”??.

I contacted ABTA who are the Regulatory Body for all reputable travel companies but guess what, ABTA explained that AlphaRooms are not a member!! That says it all really. DO NOT BOOK WITH THIS COMPANY, they charge fees for even the most smallest amendment but should you encounter a problem whilst abroad or at home, you will not be helped, or even responded to. AVOID AT ALL COSTS...

Owner of teletext, keeping peoples money tt804660 my ref, 800 pounds owed was told I would get it 3 weeks ago, emails ignored now, phone put down on me, disgusting, will never trust teletext ever again, lost a loyal customet

Truly Travel own teletext holidays. They are the scumbags that are responsible for denying their customers refunds when cancelling their holidays due to Covid. From the top to the bottom they are crooks. Taking money, cancelling holidays with no intention of ever refunding the very people they rely on. Disgusting. From senior management to telesales,everyone is on board and everyone is instructed to lie and deceive. Fraud at its very worst. You are an utter Disgrace Truly Travel and should be forced to cease trading.
M. Magee.

If I could give 0 stars I would. This company is linked to TELETEX.
There company address is I. My teletext receipts for a holiday I paid for that was cancled in July due to corvid 19. Lies lies lies and false promises regarding my refund.
My next option. Is the small claims court. Stear away fro. Them.. Disgusting customer service...

One star is one too many for this group. Booked a holiday in feb for May which was cancelled due to the virus. I was told if I didn’t want a credit note I could ask for a full refund July 31st. Since then whenever I call it’s always the following month and I am sure on 31st November they will say December. It’s incredibly stressful and made worse by the fact that easy jet refunded my flight money back to them in June!!

1 is being generous. All good when they want payment. When it comes to refund they go sleep. False promises on a regular basis. I am owed £1600 from June holiday. Still awaiting. Currently out of job, young family to bring up. Peeps do yourselves a favour keep your pennies in your pocket. Part of teletext holidays

They own Teletext....and i am still waiting for my Refund Since June....AVOID THESE COMPANIES AT ALL COSTS...