Trulytravel Reviews 

0 Stars - Appalling bunch of sharks!
Avoid at all costs, still trying to get a refund for the money we have paid them.

Too long to go into but this company is all very helpful when booking but once they have your money forget it. I had endless trouble months of battling hours on the phone and that was just trying to get through to then be fed a load of bull. I was so concerned I rang the hotel direct to check I had a booking who confirmed I did. When I rang Truly travel. They said they had no booking no record that I’d paid thousands of pounds and asked me to prove it. I got onto their financial ombudsman who eventually sorted it all out. This was only one incident there are many. Endless promises to sort things out. Worst company I have every dealt with in my entire life. My tip would be check direct with your hotel snd flight company That you actually have a booking before you travel. The stress this company caused was unreal. Diabolical.

I can’t give no stars. My holiday was transferred from teletext holidays to truly travel, I arrive on 24/07/2022 at Malaga to find my transfers were cancelled to and from resort, a total of £327.43 had to make my own way to resort and back to airport. Contacted Truly 25 times over the 2 week holiday, who promised me a refund for transfers. This was only the beginning of this shambles of a company, the hotel had no reservation for me, after 2 hours they found the booking but for only 2 people, I had to pay for a extra person bed and breakfast for 2 weeks. I know now I won’t get my money back but I’ve contacted watchdog and I will fight this company, they can’t keep getting away with this, advice for anyone please do not book with this company

I had a telephone appointment with TTA 2 months ago and was told that I would be refunded and that someone from their team would contact me back later that day to ask for my card details. 3 weeks later no phone no email. I phoned them back and none knows about any of that. This has been a nightmare to be honest.

If I could give it minus 1000000 stars I would. This has been a horrific experience, as a nurse, I do not get much time, I had an accident and could not go on vacation at Xmas Ryan air refunded immediately with my medical evidence, still trying to get the refund from truly travel, I am also due to go away august they are saying the cost of the holiday is more even though it was paid in full, now they won't send me the holiday details if I dont pay more money even though i have a e mail from them stating its paid in full

1 star is generous.
Worst company ive ever dealt with. Holiday was passed over from teletext and we had no communication from them about our booking, I asked for a refund as they claimed to not have my booking on the system. The lines hang up, They always fob you off to another number and nothing gets dealt with. Im owed money from these.
Avoid at all costs

Absolutely terrible company for what they did with me and others holiday refunds, just excuses then went into ad inistration to try to prevent paying refunds

Got to dalaman turkey only to find shuttle was cancelled truly travel refuse to give reason or refund will never use them again cost me £100 for taxi to my hotel totally disgusted with truly travel

Absolutely horrific company!! My holiday was booked through Teletext last year for a birthday gift for my daughters 18th birthday. Teletext went bust and my holiday was passed to Truly Travel. Once the balance was paid, Ryanair, who are my flight operator, cancelled my flight and moved it to a late night flight. I wasn't happy with this as we will lose a whole day of our 5 day trip and the flight we were moved too was also £115 cheaper than the one I'd booked early in the morning. I ended up cancelling the rescheduled flight and re-booking it at the discounted price. Ryanair issued my refund but it was sent to Truly Travels bank account instead of mine. Truly Travel has disputed that they received the refund. I was asked to get evidence of the refund from Ryanair. This was provided and 6 weeks later I'm still trying to get my money back from them. I've made 30 plus phone calls to Truly Travel, I get cut off constantly, I'm being told they need more time when I do speak to an advisor. The best one was when I rang up a few days ago, I was cut off 3 times. On the 4th time I got through to a male advisor who proceeded to do an extremely loud burp down the phone at me. When I questioned him about this disgusting behaviour, he hung up!! In a rage I rang back and had a female advisor who gave her name as Deborah when I asked for it. Apparently she didn't have a surname either ....when I pointed out that everyone has a surname, eventually she gave me one but I knew it was fake. AVOID AVOID AVOID!! This company is the worst I've ever dealt with.

this company is shocking after numserous phone calls we managed to actually pay for our holiday . we are owed a refund for our transfer from the airport to the hotel which they cancelled. ive given up and arranged our own transfer and paid again . the staff managing the phones lie or hang up please do not entertain them better off paying the extra and getting the service you deserve

Disgusting company! Owed over 4K! Got a email
Week before I was due to go on holiday saying you can’t go we have lost the contract and we will
Issue a refund. Never got the money back ignored my emails and the awful staff who answer the call in India couldn’t give 2 flying swans. Had my refund back in my account after going through TTA! Always use major airliners instead of alternative bookers. Not worth the hassle.

Do not trust! If you have a holiday booke, call the hotel before you go to make sure you actually have a booking.
We booked with teletext, was passed onto these. Holiday had been rebooted 3 times over 3 years due to covid yet we got to cyprus to find we had no transfer and the hotel had never ever had a booking for us. We are now thousands out of pocket and tta are totaly ignoring my emails. Id rather any correspondence to be in writing.

Booked my holiday with teletext in April 2021all paid for they went into liquidation and somehow I’ve been passed to Truly travel, numerous emails every 4 weeks stating there is a backlog basically I’ll be informed in another 4 weeks this has been going on since Jan, I’ve now sent my formal letter to them as I got Citizen advice involved awaiting my response next step is court.

Don’t even waste your time & money

Was bad trying to communicate with them but I have just got back from the holiday I payed for in Orlando I am writing this because before I went I was worried looking for reviews to make me feel better that I had not been ripped off. But they did pay for my flights and my hotel and I did go on holiday think it might be a language barrier because they call centre is in India check who your flights and hotel are with on your travel documents as they are booked with 3 rd party providers mine was gold medal travel so I spoke to them and asked them as their call centre is in the uk but as I said in the end they payed for my holiday and I went on it without a problem

Absolute joke of a company like many we were due to go on holiday in 2020 it got moved to 2021 then cancelled. Started the claim process to get our money back had some communication then it stopped completely. no one answers the phone and numerous emails are ignored. AVOID AT ALL COSTS!!!

DO NOT TRUST THIS COMPANY
i am taking this company to court as they cancelled my holiday.
just sorting out one of the directors to summon as they will not give me the info i have requested (who to send my summon to)

I am due to pay my balance with TT but after reading all the reviews I feel I shouldn’t.. can anyone help, should we contact the hotel and Easy jet to ensure it’s been booked. It’s state I’m protected AOTL is this right? any help is appreciated

If I can give minus 5 that's what this company deserves. They are absolutely appalling!! I have been the phone with them the whole day and am waiting to be transferred to a manager called Frazer. Bet I will be cut off which is the usual for this company.

Booked a holiday with Teletext back in 2020 which had to be changed due to covid. Due to fly to Turkey at the end of this month and no response on any if my emails, phone calls apart from the usual someone will call back in 24 to 48 hours.

Avoid this company at all cost. DO NOT BOOK ANYTHING WITH THEM. TOTAL SCAMMERS!!

I booked a holiday for myself, my Husband and Daughter back in January 2020 with Teletext holidays, this was cancelled due to the pandemic and rebooked for July 2021, again this was cancelled due to the pandemic.

I again rebooked the holiday to commence July 2022. This holiday has been paid in full £3186.

I found out in January 2022 that Teletext holidays had gone into liquidation. I only found out about this due to not being able to access my travel documents using the Teletext holidays app.

Needless to say it took a lot of investigation attempting to figure out what to do next.

I contacted Travel Trust Association who told me that the holidays was still live.

I didn’t have much confidence since I hadn’t even received any correspondence regarding the fact that Teletext were no longer trading.

I emailed the accommodation and they informed me that they had received a booking in October 2021 but was then cancelled in November 2021. I informed them that teletext had ceased trading and it may be under a different name Travel Trust association. They told me that they do not have any co operation with Travel Trust association.

I then contacted TUI who teletext booked the flights with and they informed me that they’re still live and that I cannot cancel the flights as they were booked through a third party provider.

I contacted the bank to ask if I could raise a merchant dispute but due to the holiday being paid in full in April 2020 I could not do that.

I then spoke with citizens advice who advised me that I could make a claim to the small claims court.

I have spoke countless times with Travel Trust association who had been extremely unhelpful, they repeatedly told me my holiday was live despite having direct confirmation from the hotel that my accommodation was cancelled.

I spoke with a member of the Travel Trust Association at the beginning of April who did confirm that the accommodation was in fact cancelled! Finally some light at the end of the tunnel. He took my bank details and assured me that a refund for the accommodation of around £1700 would be paid into my bank within 14 to 21 days.

However this refund did not materialise!

I have spoken to numerous people this morning, each time waiting on hold and being cut of! The usual!

I have again been told that the accommodation was live!!!!!! It is NOT.

I have been told I would need to fill in a form to request a refund. I did this in January and have had absolutely no correspondence.

To say I am livid is an understatement.

I now have have two options.

Book accommodation separately and pay upwards of £1500 or lose the entire £3186 I have already paid.

The customer support has been absolutely appalling.

I am a very patient person, although I am really getting to the end of my tether.

I will be contacting trading standards regarding this matter.

Jade Phillips

AVOID AT ALL COST. contacted this company every day before my holiday as my hotel told me it hadn’t been paid, received the generic ‘your accommodation Is active’ email in response to every query.Luckily I had reserved 2 rooms with the hotel myself as I didn’t trust the answers I was getting and of course upon arrival in Tenerife my fears were correct and I had to pay again as they hadn’t paid for rooms. Now having to go through my credit card company for refund. Do not trust a word they say and contact the airline and hotel directly. They are lying, incompetent scammers.