Trulytravel Reviews 

Absolutely disgusting we booked our holiday 3rd ov April 2021 paid the full payment then teletext went bust got in touch with TTA in September got asked to uploaded payment proof got an email that they would be intouch with in 21 days then 21 days later same email asking for proof of payment details months later when I asked about my claim another email asking for proof of payment details and they would be intouch with in another 21 days now it’s January still nothing this company needs shot with poo and reported

Absolute joke, we can’t travel due to covid restrictions.
As Spain closed borders for kids from UK not being eligible for 2 doses of vaccinations.
Send email right away on 1st December as you can’t get through to them over the phone.
Been sending emails every day and respond from Paula or Nancy someone will be in touch.
20days later finally received call and what a joke, the rudest customer service respond I received, saying that will send email to hotel to see or we can get refund.
We supposed to travel on 23rd December and calling me on 20th December to say that will see or can get hotel refund as flight are not refundable, what a joke, they think I will let them to keep our 4K, not a chance.
If anyone in same situation, will honestly can say they will try hardest not to give money back.
Save your time and contact your bank right away.
I have contacted my bank and explained situation and was told if no respond and no money back from travel agency.
To call bank on the day or day after we supposed to travel and they will deal with them.

These people are dishonest and I believe fraudulent. I booked a holiday only to find the reservation had not been made and I had to pay again. No refund, limited response.

If I could give less than one star, I would. After having a holiday cancelled by teletext holidays over 2 years ago and countless lies about my refund, I then had to fill out a claims form with trulytravel who informed me they would get back to me within 21 working days. It has now been over 21working days and I have heard nothing, despite emailing multiples times!! What a joke of a company, it is beyond me why they would agree to refund me (over £1000) and act in the exact same way teletext did! Awful, awful company and I will be reporting them. DO NOT USE!

Hi as many of you here had booked a holiday with Teletext over a year ago , still no refunds. Both sister companies have gone in to liquidation. I believe tta travel trust association is trying to refund people back . I had sent of the form for refund with travel trust association but not heard anything back. I did receive an automated email saying I would hear back from the team with in 21 days , it's been a month now and no signs of anything . Has anybody had any luck ?

Totally gutted this company needs taken to court. Cancelled our flights 23 days before travel. We booked this jan to then be told it’s ok your accommodation is still there. Rebooked flights today for 7 of us to travel. To now be told accommodation is cancelled so in total 25k loss we won’t get a penny back. 3 very upset children and my orients who booked with someone else totally gutted too. You won’t get away with it. Truly travel Edmund Alan Nancy Paula Thomas. You bad people haven’t a penny and have taken many people to the cleaners. See I in court.

The company is not any more…they gone with our money!!

Does anyone have a valid phone number that I can call through to

I been trying to get an amendment for over a week now they say they will ring back next day let me know .but get nothing no phone call back .They are just like teletext holidays same rubbish no 1 rings back lucky if they do.Now they say thete is something wrong with the system cant get to your account.Im fed up .They will be the next going under.

I have tried to get a refund because I wasn't able to travel to the USA in October because was closed to us still, they never sent a cancellation email probably deliberately because now i am trying to claim money back through my credit card but they need proof of a cancellation email but they never sent me one, i don't think they are operating anymore because you can't get through on the phone numbers anymore, i don't know who can help it's really getting me down

They are supposed to be coordinating refunds for Teletext Holidays. They do not respond to emails to let you know what is happening, I have been chasing a refund for months. Shocking customer service.

I beg of all of you. DO NOT BOOK WITH THIS COMPANY (teletext, trulytravel) I am 22 years old and struggled mentally for a while due to covid and personal issues and thought let me do something nice for my 23rd as I’ve had a tough year. This company stressed me out so much because of their poor customer service that I had a mental breakdown. I wanted to make an amendment to my booking and they ran rings around me for 3 weeks straight. They would talk to me disrespectfully, put me on hold then hang up & take almost a week to reply back to an email. When I finally got answers they told me I have to pay more than my flights+accommodation just to make an amendment. They are crooks, they will steal your money and not hold up to their end of the bargain.Unless if you’re in the mood to give money away for free. DO NOT BOOK WITH THIS COMPANY.

Tried calling, and emailing this firm after it took over teletext holidays, but not successful at all. HAS Anyone got a contact number for this firm, any help would be appreciated, we need to amend our holiday,due to my husband being disabled

Reluctant to give even 1 star.
Totally untrustworthy company.
Booked holiday that was cancelled due to Covid restrictions. Despite the fact we booked flights, accommodation and transfers with them, they disputed they sold package holidays!
We have phoned, emailed and written to them. We keep getting promised our refund but no money materialises. So fed up with them.
DO NOT TRUST THIS COMPANY.

I have been waiting for a refund for my holiday booked in 2020, and cancelled due to Covid and cancelled I’m May 2021, I completed the covid web form in July and told I would be refunded no later than August 31st still no refund teletext holidays were terrible to deal with and are now are now saying from 29 October 2021 they have now gone bust, I contacted atol whom passed me out ver to Truly travel and what a surprise impossible to contact and not responding to any emails!? Has anyone m as Magee to get a refund? If so how as I’m sure many people on here would love to know, good luck everyone I hope we all get our money back 🤞

I have been waiting for a refund for my holiday booked in 2020, and cancelled due to Covid and cancelled again in June 2021, and completed the covid web form in July and still no refund the teletext holidays are not contactable by phone as they put a notice saying from 29 October 2021 they have now gone bust, What can I do with a booking made with Teletext Ireland - no telephone working no information where to get help with this. Very very concerned. Helen

Booked with alpha rooms for 9/06/2020
Sent 15 refund requests. NO REPLY.
DO NOT BOOK WITH THIS COMPANY,
YOU WILL NOT GET YOUR MONEY BACK. TAKE THEM TO COURT.

Untrustworthy company, truly travel/teletext are liars, they have been lying to me everyday for one year. I call twice a day since may 2021 and ive been told my refund is being processed or has been processed. I have recorded numerous calls and in the process of getting a court order. I have a list of names and voices that have lied and i hope teletext gets shut down.

This company has taught me to research companies on here. That’s all I need to say. I hope the next s**t the owner of this company has is a hedgehog. All I want is a letter of no show. But now I have 2 London addresses for these clowns I may well just pay them a visit in person.

On hold for the 12th time. Keep you on hold and avoid paying you back the money you are owed for a cancelled holiday that I booked in 2019. Liars, thieves and con merchants. Avoid Teletext Holidays and Truly Travel