Trulytravel Reviews 

These crooks have owed me money since 31/03/2020 I have been lied and fobbed off hung up on endless times. The distress this company has caused has no words.
TT749491 M.Q

Do not use this company, I’m a single parent who booked a holiday for the first time in a while and this company has done nothing but made me ill! I wasn’t even told my holiday was cancelled, I was asked for bank details back in March and 3 times since then.
I have had no refund been asked to wait 14 working days since July now and still nothing, I’ve been lied to every time I have called, been told 3-4 working days, 10-14 working days, 5-7 working days!! This has been lies I finally told 30th sep should be the latest I get my refund phoned as I didn’t receive to them be told the 8th October. How is a company still operating like this. Do not book with this company ever!

TT764274… I booked holiday with teletext , truly holidays in December 2019.. cancelled due to corona virus…A big company like teletext promised refund as they where took to court by CMA , AS I ALSO REPORTED THIS TO CMA AGAIN…was meant to be paid by the end June promised by teletext and through government guild lines laid out by CMA, and after 15 calls to teletext and being LIED TOO BY CUSTOMER SUPPORT TEAM TELETEXT, YES LIED.was told I get my refund 4 times now..PEAESE AVOID TELETEXT HOLIDAYS AT ALL COSTS…THEY LIE, AND HAVE NO CONCERN FOR CUSTOMERS WELFARE, TRUST ME AND 1000’s other customers like myself…just go on too teletext Facebook group and see for yourself…and it is 00000 stars…not even 1..

Shocking customer service. Had my holiday cancelled due to COVID-19 back in February, still awaiting £2500 to be refunded, have been in contact via telephone conversations (when I can get through) and emails only to be made false promises. I wonder if anyone actually knows what they are doing. Will never book with them again, to be honest, can see them going into liquidation before the refunds are processed which is scary!

Worst company ever! Constantly lies about my refund! Should of been receiving my refund on the 31st August. They keep telling me it’s processing through the bank which is bs!
I truly recommend no one to ever go with this company (teletext)

We arrived at alicante on the 31st of August 2021 we went to get our transfer to be told there wasn't one for us so 2 hours later they squeeze us on to a coach because they felt sorry for us. The we arrived at our hotel to be told they had cancelled our holiday and they was no room for us thankfully the hotel let us use there phone to contact them as my mobile wouldn't work outside the eu. I finally got through after an hour to be told they will ring back at this stage I was in tears because I didn't know what was happening. They called me back to tell me the 3rd party had cancelled the hotel why we were flying to benidorm the holiday had been paid off months ago so he said he would ring me back 2 hours later they called back to offer me a different hotel I said absolutely not I want the hotel I had paid for put on hold again to be told it had been rebooked no explanation no nothing I've tired for a week to get hold of some one and filled in a complaint for nothing back no contact no nothing

booked a holiday with these FRAUDSTERS,
supposed to have flown to Cuba on the 14th of September 2020 and due to covid-19 the holiday was cancelled. I was asked would i like a voucher or cash back, as anyone would, I asked for cash back, I was told I would receive it back before 31st of July 2021. We are now on the 11th of September 2021 and after plenty of emails, telephone calls, numerous phone calls to other company's in regards to this awful experience I'm still waiting for my money back. I have been lied to by these people and have done nothing but LIE AND LIE. £2500 missing and these people have the audacity to continue LIEING to me giving me false promises to when I will get my money back. AVOID AT ALL COST

I am like many others booked a holiday in April 2020 with Teletext and still no refund! They teased me by asking for my bank details as its been over a year they can't credit my card, well I gave them my details on August 7th 2021 its now Sept 5th and still nothing and now no reply at all to any emails. I guess I won't be seeing my money back!! I'm if suprised they have any staff? And if they pay them??

DO NOT USE THIS COMPANY. They should be banned from trading. A parcel of rogues.

Ref Truly Travel Ltd Trading as Teletext Holidays, please be warned they will take your money, cancel your holiday and not refund you. You may as well take a thousand or two pounds from your bank account and burn it. Thereby at least avoiding the unceasing stress this company will cause you.

If I could give a minus on the star review I would this is the most frustrating, dishonest, fraudulent, company I have ever dealt with in my life. After being promised a refund for over a year i am still being told i have to wait. I am beyond angry, I have waited like they kept saying, I have given them the correct bank details, i have raised a complaint, and filed out the correct form. If anyone knows how we go about getting our money back please can they advise. DONOT use this company.

Been waiting since May 2020 for Refund, to be given a Credit Note for 12mths which expired May 2021.Had so emails to say Refund is acknowledged but nothing else. This is Not good enough Alpharooms, fobbed of by TRULYTRAVEL.COM. whoever they are. No right holding other people's money.

Booking Ref: TT792689
Absolute disgrace of a company. Holiday cancelled in August 2020 and still no refund. Only option now is court proceedings!

I would rate them lower if I could...9 chasing emails on, I provided bank details as requested and still no refund for a holiday cancelled by them due to Covid in April 2020. All other parties (flights, parking, airport transfers) have refunded in full but despite promise of a refund by end June 2021 nothing. They don't even respond now to emails. Absolutely fraudulent company, AVOID at all costs.

Booked a hotel through Alpharooms on 20th July for August. Got to the hotel and was told it was cancelled by Alpharooms on 27th July. Called them and they apologised and said I’d be refunded within 3 working days which was a lie, as I haven’t. Email I received after the phone call was from a trulytravel email address. Do NOT book through Alpharooms. Scammers.

If I had my way, teletext holidays wouldn’t get any stars. I have been awaiting my refund for the 11 months. I had some hope when the CMA got involved and was informed I would receive a refund by 31/07/21. Sadly that date has been and gone, still no refund, just get lie on lie from customer service. From we don’t have your bank details to be able to refund you, there’s technical glitch to an extra number being added to my bank account number (that has always been read back to me correctly) as to some of the lies as to why my refund has not been paid. Please please PLEASE don’t make my mistake, stay clear from this company.

Holiday reference: TT800654.

By far the worst travel company to book with. CHEAP, holidays. They are very quick to take customers money and still after cancelling my holiday end of 2020. Im still awaiting my refund. Absolutely disgusted!

Absolute pathetic service my holiday has been cancelled and all they give me is dates and use covid as a excuse I've put in a dispute with my bank and that's been rejected claiming they are dealing with it. Just give peoples hard earned money back last time I use Teletext aka truly travel

I too have received a covid web form and now a request for bank details to receive a refund....really unhappy as did not book with truly travel booked with alpharooms anyone had a refund??

Have received a covid webform from, supposedly, Truly Travel - twice now ref my cancelled holiday in September.
They are saying that as my holiday was over a year ago they cannot refund to the payment card, and that I will receive refund on 31 July if I send them my bank details! (A) my this payme t was made in sept2020 so not a year old, and (B) i am not happy sending my bank details on a strange webpage.
I have pointed both things out only to receive an identical request.
I am unsure if this is a scam.....need to speak to Truly Travel direct but am so weary of trying to get responses from Teletext/Truly Travel.
This seems deliberately difficult......anyone else had the covid webpage experience??