Trumora Reviews 98

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers found the product effective, noting increased energy and focus without jitters, and appreciated its refreshing taste. Some people also highlighted the convenience and portability of the packaging, making it easy to use on the go. However, some people were dissatisfied with the delivery service, reporting long shipping times, with some orders taking several weeks to arrive. There were also concerns about the product's quality, with some describing it as crumbly, not turning into gum, or causing discomfort such as burning sensations, jaw pain, or sensitive teeth. Additionally, some customers expressed frustration with the refund process, stating that their requests were denied, especially if the product had been opened.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While some consumers express satisfaction, praising... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers report that the product, often described as a... See more

Delivery service

Users describe negative interactions with delivery services. Many customers experienced long shipping times,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express satisfaction,... See more

Refund

People report ambiguous experiences with refund. While some customers were offered full refunds, even for... See more

Based on these reviews

Rated 3 out of 5 stars

Shipping took about 3.5 weeks. Product eats like razzles. Starts out as mint ,than turns to gum. Peppermint is extremely cooling to your throat. If you drink water with it it's painfully cold. Very p... See more

Rated 4 out of 5 stars

Like everybody else shipment took forever and after several emails I finally received it Shipping is terrible agree but does the product work hell yes , I was on the treadmill for an hour everyday... See more

Rated 4 out of 5 stars

Product is excellent and does just as advertised. Its my go to when drained of energy or have a big day as I work outside all day in all weather. Mint is super strong ti say the least. Its an experien... See more

Rated 2 out of 5 stars

I ordered and as previous reviewers took an age to arrive, about 5 weeks. From China. Product was exactly as ordered so had high hopes for it but nothing! I stook with it for 10 days taking 2 guns a... See more

Company replied



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3.2

Average

TrustScore 3 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Dangerous Hot Gum

This is an email I sent to the company:

I must give you a reply to my first order of your Peppermint Gum. I gave it to two people in my office, along with myself. The gum was so strong that each of us thought we were having major medical issues. It made our mouths hurt so bad, and anything you tried to drink to calm down the pain just made it worse. I am sure we are not the only ones to experience such mouth pain from your product. It was absolutely horrible.

We will never buy your product again, and I will personally share our negative experience with everyone I can to warn people. This product could easily hurt someone. My guess is that this product has not passed the FDA approval process.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable product this is my 2nd…

Unbelievable product this is my 2nd order and absolutely love this
If your struggling and want an alternative to drinking coffee this is it
I’m not easily persuaded to even try this kind of thing usually but the positive comments I read was enough for me to give it a try 100% glad I did

October 19, 2025
Unprompted review
Rated 4 out of 5 stars

Energy plus

Product is excellent and does just as advertised. Its my go to when drained of energy or have a big day as I work outside all day in all weather. Mint is super strong ti say the least. Its an experience lol. You dont have them because they are good to eat but for the effect and I dont know of anything that works better. They are pricey but worth every cent. Lost one star for slow shipping. Was almost 4 weeks.

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

Not for Human consumption!

This is the worst and scariest product I have ever taken- The inside of my head burned so much I cried and had to apply pressure to my head to relieve the pain - One time was enough. My Husband immediately spit his out. They should take this off the market of add a huge WARNING. Take at your own risk... Not for Human consumption!

September 1, 2025
Unprompted review
Rated 3 out of 5 stars

I honestly don't know

Shipping was 2 weeks to AUS wasent too bad. Packaged well. When I read gums I feel like it should be like a chewy and chew it. When I did chew the first one holy moly that was strong and cold feeling. Not sure if they actuly boost anything I think it's just the flavour that makes it feel that way. Now I have 20 9 tablet sheets haha

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Love the product I can tell a…

Love the product I can tell a difference right off the bat doesn’t get you jittery 😬 or wired just gives you a boost of energy and focus me and my family take it religiously

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Not what it seems!

This company is not what it seems. Trumora don’t tell you this, but it’s based in china and delivery takes around 5 weeks.

As this isn’t mentioned anywhere before you buy, straight away you feel like you’ve been conned.

They have a 30 day guarentee plastered on their website - ITS FAKE - I requested the returns policy 5 separate times over these 5 weeks and kept getting told my delivery was on its way - I explained I didn’t trust the company and felt deceived and would like to get the returns underway - it was ignored

The order arrived and I once again asked for the returns, I’ve now been charged £20 for a £40 order, again should not say 30 day guarentee on the website of you do not guarentee the return.

This company is clearly nothing but fraudsteres, the customer service is shocking.

Makes you wonder what’s actually in the gum….. not worth the risk

AVOID this froup of bandits

Trumora advertise that they were on “Shark Tank” that’s not correct, nor were they endorsed by Joe Rogan - that’s Neurogum, a completely seperate business

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

The peppermint gum is unpalatable…

The peppermint gum is so strong its unpalatable.
Do not drink any water to rinse, it only intensifies the burning sensation.
Don't believe the "Our Story" on the website. The photo of the founders is fake. The photo is of Jonathan & Drew Scott, the Property Brothers, a tv show in Canada

September 3, 2025
Unprompted review
Trumora logo

Reply from Trumora

Dear Customer,

We are so sorry to inform you that we could not find any orders under your name/email.

Could you please give us some of the following information so we can give you further support?
- Your order number
- Your recipient name
- The exact shipping address you used to place your order on our website.
Please send the email to us support@trumora.com
Regards,

Rated 1 out of 5 stars

TRUMORA SCAM

An absolute SCAM.
On seeing the advert which clearly has Neuro gum printed on the packaging. I ordered 2 packs for £30. On trying them them, I experienced an extreme burning sensation to the back of my mouth/throat for at least 10 mins plus.. I have tried to return them on their 30 day no questions asked refund policy. They only accept unopened packs. They then send me another 3 packs for £43 ( not ordered by myself) . Customer service is cannot rate - it’s the worst experience ever!!
After a dozen e-mails and pictures of packaging/items in the pack etc they have agreed to refund me. To send 1 of the 2 unopened items to ordered & the 3 they sent that I had not ordered. Return cost is at my own expense not to where it was shipped from in the UK.
Shipper/Not seller
Unit 1, The Ridgeway, Iver Buckinghamshire SLO 9HX
They want me to send it to
5th Floor, Building 11, Julong Industrial Zone, Baiyun District, Guangzhou City, Guangdong Province, China.
SERIOUSLY WHAT A SCAM
DO NOT WASTE YOUR MONEY- THESE PEOPLE DO NOT HAVE ANY INTEGRITY!!

August 21, 2025
Unprompted review
Trumora logo

Reply from Trumora

Dear Customer,

We are so sorry to inform you that we could not find any orders under your name/email.

Could you please give us some of the following information so we can give you further support?
- Your order number
- Your recipient name
- The exact shipping address you used to place your order on our website.
Please send the email to us support@trumora.com
Regards,

Rated 1 out of 5 stars

Customer service

After our misunderstanding that we had I’d like to say that Trumora came up top, after a small compliant about staff they resolved my issue promptly

August 8, 2025
Unprompted review
Trumora logo

Reply from Trumora

We're sorry to hear about your experience. That’s definitely not the standard we aim for, and we understand your frustration with the delay and product quality.

While our Return & Refund Policy (https://trumora.com/pages/refund-policy) typically requires customers to cover return shipping for used items, your situation clearly involves a damaged product and an adverse reaction, which we take seriously.

Rated 2 out of 5 stars

Disapointing wait of time…

I ordered and as previous reviewers took an age to arrive, about 5 weeks. From China. Product was exactly as ordered so had high hopes for it but nothing! I stook with it for 10 days taking 2 guns a time and nothing happened to me. Felt nothing. Thought it was me so gave a pack to my parents, they reported same disappointment. Got in touch for my money back as was satisfaction guarantee but they replied saying keep taking it and give it time. I responded with want about my satisfaction guarantee. They didn't reply after that. Felt let down and scammed. Not be buying again!

July 10, 2025
Unprompted review
Trumora logo

Reply from Trumora

We’re very sorry to hear about your experience. Our product is peppermint-flavored, which can create a strong cooling sensation—especially on first use. This may feel intense at first, but it is completely normal and safe.
We recommend starting with 1–2 gums per day to allow your body to adjust gradually.
If you experienced any unusual discomfort, please reach out to our support team at support@trumora.com so we can better understand your situation and assist you directly.

Rated 1 out of 5 stars

Do not buy from these people I ordered…

Do not buy from these people I ordered ages ago. Messaged the support email to tell them I didn’t receive my goods. I got sent a link that tell me it had been delivered but it didn’t turn up to my address.told them it hadn’t come and the postman would have to buzz as I live in a flat. I was ignored so sent another email then they just sent me back an email saying “your product was delivered to my address” basically calling me a liar. I won’t be having that Customer service is absolutely shocking. Scummy company do not buy from these people because they just don’t care
**EDIT**
After them seeing this review they emailed me to “apologise” and offered me a full refund for a product that I never received on the basis that I edit or delete this review so basically blackmailing me…….told them to keep the money and im satisfied that ive rustled their feathers with this review as I said SCUMMY company

July 31, 2025
Unprompted review
Trumora logo

Reply from Trumora

We’re very sorry to hear about your experience. Our product is peppermint-flavored, which can create a strong cooling sensation—especially on first use. This may feel intense at first, but it is completely normal and safe.
We recommend starting with 1–2 gums per day to allow your body to adjust gradually.
If you experienced any unusual discomfort, please reach out to our support team at support@trumora.com so we can better understand your situation and assist you directly.

Rated 5 out of 5 stars

Excellent product!

I ordered the gum and mints in spearmint they work well however I prefer peppermint but it's on back order. No jitters great product.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Loves it!

Bought for my wife and she loves the way it enerzies her when she begins to wear down in the afternoon.

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

I chewed a piece of that gum

I chewed a piece of that gum, and it was so mentholated that it burned my throat and gave me brain freeze at the same time. I almost took myself to the emergency room. It’s dangerous and should be taken off the market.

July 5, 2025
Unprompted review
Trumora logo

Reply from Trumora

We’re very sorry to hear about your experience. Our product is peppermint-flavored, which can create a strong cooling sensation—especially on first use. This may feel intense at first, but it is completely normal and safe.
We recommend starting with 1–2 gums per day to allow your body to adjust gradually.
If you experienced any unusual discomfort, please reach out to our support team at support@trumora.com so we can better understand your situation and assist you directly.

Rated 5 out of 5 stars

I do enjoy how long the single chewy…

I do enjoy how long the single chewy lasts. Not 100% if it helps memory & Focus...may need to try for longer or use more during the day.

July 25, 2025
Unprompted review
Trumora logo

Reply from Trumora

Thanks for sharing! We're glad you enjoy how long the chewy lasts. Memory and focus benefits can build over time, so consistency may help—let us know how it goes!

Rated 5 out of 5 stars

Amazing!

Amazing, I love that I get to turn and amplify my brain at times that I need a good boost. Love it

July 25, 2025
Unprompted review
Trumora logo

Reply from Trumora

Amazing to hear! We're so glad it's giving your brain that boost right when you need it. Thanks for the love!

Rated 5 out of 5 stars

They are tasty!

They are tasty. They give me energy and help me concentrate. I pass out to family and friends. I love them

July 24, 2025
Unprompted review
Trumora logo

Reply from Trumora

We love hearing this! So glad they're helping with energy and focus—and even better that you're sharing the love with family and friends. Thanks so much!

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