Customer support was helpful when my order (Peaked cap) was delayed by supplier issues, but when the order arrived I was disappointed with the quality and difference between what was in the photo and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Absolutely disgusting, I bought a Union Jack polo shirt from Trupatriotic. It took over 2 weeks to arrive. I thought these were made by UK patriots, not Chinese ones. The product was made with che... See more
Company replied
Bad This company do not respond to emails, my products did finally arrive ages after order placement , their quality assurance is shocking, as I received two shirts that fitted & the third shirt... See more
Company replied
Ordered a baseball cap took weeks to arrive (from China) it's certainly not made in the UK by British veterans or proceeds generated going to British veterans. Completes scam appalling quality sold b... See more
Company replied
1.6
Bad
172 reviews
Replied to 73% of negative reviews
Typically replies within 2 weeks
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Truerubbish
Didn't even try the T-shirt in case anyone saw me wearing it but the good news is the bin men called that day.
August 1, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Terrible Material when it finally arrived!
If the system would let me give zero stars, then I would. I suppose I must consider myself lucky that the item did actually arrive, unlike a lot of peoples' comments on here.
But that may be the best of it. What turned up was utter rubbish. The pictures of the union flag baseball cap certainly make it look like a quality product made from cotton or even a suede looking material. What arrived was cheap nylon with a blurred print of the flag/rips. Something you would expect from these dodgy Chinese shopping sites. Yeah, my advice. Don't waste your money.
August 11, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are a UK-based company, and our products are manufactured in the UK. It's normal for the shipping location to be different from the manufacturing location, as we also sell to other countries. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Avoid. Goods not delivered.
Questionable claims of ‘Everything for sale on the Trupatriotic shop is made or fulfilled by veterans and those with disabilities who are employed by RBLI. The 100% proceeds from the sale of our products go directly to Trupatriotic's mission of providing support, care and employment to veterans such as 98 year old Percy who served in WW2 as part of 'The Forgotten Army’
I Have requested the Royal British Legion and the RBLI verify the partnership with this company and several others that they are trading under (Soulgrits)
In regards to the goods.. well, they never arrived after apparently getting impounded by customs. Goods are not of uk origin and come from china ! I wasn’t aware of this when ordering as their website claims to be supporting veterans etc and company is listed as London and so, expected the goods to be dispatched in the uk..
Tracking information, when a PayPal claim was made was a random made up number so goods couldn’t be tracked either..
seller agreed to refund if I cancelled the PayPal case ! Steer clear. Something is very awry with this company and questionable claims.
Happy to stand corrected if RBL & RBLI verify the partnership.. but….
July 28, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are a UK-based company, and our products are manufactured in the UK. It's normal for the shipping location to differ from the manufacturing location, as we also ship to other countries. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. If you have not received your order, please contact our customer service at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Stay away from this company!!!!
Stay away from this company. The quality is horrendous, cheap beyond cheap. Looks like a shiney thin fancey dress top. Ordered a 4xl....wouldn't fit a 10 year old.
Nothing like the pictures.
August 5, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Horrendous quality item
Horrendous quality item, did not match the sales image. Customer service slow and sloppy. Suggests run by veterans, item comes from China where it appears the outfit is based. Steer clear of this company.
August 1, 2025
Unprompted review
Reply from trupatriotic.com
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we completely understand your frustration. Our products are manufactured in the United States, and we assure you that we have a comprehensive return and refund policy. We will prioritize your concerns and resolve the issue. We take full responsibility for every product. Please send your detailed information to our customer service email address service@trupatriotic.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Over priced and made in China not the…
Over priced and made in China not the Uk as you are led to believe will not be using again 1/10 and took for ever to arrive.
They are now trying to get me to take my review down by offering a refund via Email.
July 19, 2025
Unprompted review
Reply from trupatriotic.com
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we completely understand your frustration. Our products are manufactured in the United States, and we assure you that we have a comprehensive return and refund policy. We will prioritize your concerns and resolve the issue. We take full responsibility for every product. Please send your detailed information to our customer service email address service@trupatriotic.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Scam! Don't order. Terrible quality, from China
Update; do not use these people. The stuff is awful, they say they will refund and then only refund half the amount. Liars. Bad customer service saying to try to sell on yourself. All from China, nothing for veterans. AVOID. Order took weeks to come. Quality is absolutely terrible. I don't believe it is made by veterans at all as there are Chinese labels on. The material is disgusting. I wouldn't recommend ordering and will be reporting to trading standards due to the bad quality of product and misleading things information of how it was made.
August 4, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are a UK-based company, with warehouses in the US or Germany, and shipping from random locations depending on the delivery address. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Positive Review
Regretted my order after I read so many negative reviews on here, but I have to say, I'm delighted with my purchase, good quality and the print is perfect. Took about 10 days to arrive.
August 1, 2025
Unprompted review
Why didn’t I check trust pilot out…
Why didn’t I check trust pilot out first. Do not order from this company. They take your order when they don’t have the stock. I am about to issue a section 75. I have since found out you cannot issue a section 75 if it’s less than £100. This company are rip off merchants DO NOT BUY ANYTHING FROM THEM I HAVE REPORTED THEM ON FACEBOOK FRAUD TEAM THEY HAVE £40 OF MY MONEY !!!
July 15, 2025
Unprompted review
Reply from trupatriotic.com
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we completely understand your frustration. If your order has not yet been shipped, it may be because the product is so popular that it is currently out of stock. We will notify our warehouse staff to restock quickly. Please send your detailed information to our customer service email address service@trupatriotic.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Wish I had checked out trustpilot…
Wish I had checked out trustpilot first. Delivery took ages and by the Chinese label they are not made in the UK. Very disappointing
July 31, 2025
Unprompted review
Reply from trupatriotic.com
Dear Customer, thank you very much for taking the time to share your feedback with us.
We apologize for the delay and will follow up with the logistics provider to expedite delivery. We fully understand your frustration and assure you that we will prioritize your concerns and resolve the issue. Our products are shipped from the United States, and we take full responsibility for each item. Please send your detailed information to our customer service email address service@trupatriotic.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Thank heavens for Trust Pilot
Thank heavens for Trust Pilot. I was just about to order, but before I did, I researched the business. I'm glad I did! On their site they say that they support veterans, and all their products are manufactured by ex servicemen. In China?
I think not.
July 31, 2025
Unprompted review
Reply from trupatriotic.com
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. Our products are manufactured in the United States or Germany, and the specific country of origin depends on the type of product. We take full responsibility for every product we sell. Please send your detailed information to our customer service email address service@trupatriotic.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Do not purchase from this company
Product arrived approximately 3 weeks after ordering. Opened packaging and the first thing I saw was a Chinese label. So the product is imported and not produced in the UK. Ordered a 2xl which might just fit my 8 yr old grandson. Cheap iron on jacks and chest design. Do not purchase from this company, I would give em 0 stars if there was an option.🤬🤬🤬
July 30, 2025
Unprompted review
Reply from trupatriotic.com
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. Our products are shipped from either the United States or Germany, depending on the specific product. We take full responsibility for every product we sell. Please send your detailed information to our customer service email address service@trupatriotic.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Really poor quality t-shirt
I ordered a t-shirt that looks good on their site but when it eventually turned up about 3 weeks later the quality for the price is extremely poor and I will never be purchasing anything from trupatriotic.com again. I'm extremely disappointed.
July 26, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you for your feedback.
We understand your concerns. To resolve your issue more efficiently, please contact our customer service email: service@trupatriotic.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours.
I have just placed an order with this…
BEWARE
I have just placed an order with this company and I notice the reviews are very poor. I initially came across it on Facebook the entered the website direct. I’m not sure when I will get my order however when you look into the company that’s it’s registered as
Hengyangqiao Township Network Technology Co., Ltd. If you check this on companies house site it was DISSOLVED 16/5/2023. I’ll give it a couple of weeks. I hope I’m proved wrong.
July 22, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you for your feedback.
Our company is currently operating normally. We understand your concerns. To more efficiently resolve your issue, please contact our customer service email address: service@trupatriotic.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Poor quality, poor print, not 100% cotton
So I ordered a shirt from this company as the product online looked great and supposedly the purchase would help veterans. However, service wasn't great to start off with, I paid extra for the 3-5 day shipping but it took 11 days to turn up.
When it arrived, it definitely wasn't cotton, not too sure what it is but its cheap. The print also is shocking and looks like something a 14 Yr old done on MS Paint on a knock off version of windows 95.
I can't send it back now though as I ended up using to wear whilst decorating my house.
Won't be buying from here again and will stick to ordering from a true veteran supporting company with good quality clothing.
June 28, 2025
Unprompted review
Reply from trupatriotic.com
Dear Customer,
Thank you so much for taking the time to share your feedback with us. We're truly sorry that your recent experience didn't meet your expectations, and we completely understand how frustrating it must be. We assure you that we prioritize resolving your issue with your perspective. Please contact our customer service email address at service@trupatriotic.com with your details. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Appalling customer service
Appalling customer service, do not respond to emails, goods still not delivered 3 weeks after ordering and cannot contact anyone to get a refund! DO NOT USE THIS COMPANY
July 16, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store using the correct email address, which may have delayed resolving your issue. We assure you that we prioritize our customers' perspectives in resolving your issue. Please contact our customer service email address at service@trupatriotic.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Appallingly poor customer service
Appallingly poor customer service. I requested a change to an order, recieved a confirmation, which they then ignored.
They state that they support UK Veterans, how can they if these are made and shipped from China.
The company is a total con, for expensive cheap t-shirts.
DO NOT BUY!!!
July 10, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you for your feedback.
Our warehouse is located overseas, but we are actually a UK-registered company. We apologize for any misunderstandings and will prioritize our customers' interests to resolve the issue. Please send your details to our customer service email at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
No Returns
Ordered a shirt. It wasn't the quality I was expecting and to small.
There is no way to contact them for returns. So make sure you order correctly
June 18, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store using the correct email address, which may have delayed resolving your issue. We assure you that we prioritize our customers' perspectives in resolving your issue. Please contact our customer service email address at service@trupatriotic.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
I ordered a polo type shirt from this…
I ordered a polo type shirt from this company on the 20th June and I've just received it today after having to go to a property in the next road because it was delivered to the wrong address. If that was all that was wrong it would have been OK but it's not. I sent this company emails after a week and basically got told the order had been processed and sent to their warehouse. I asked for a delivery date which was nit forth coming but some one from customer services did email.me stating that I would receive my shirt within another two weeks. As I said I received it today 9th July and I can tell you I'm not happy with it at all. For a start the pictures of the products give you the false impression that there made out of cotton ir something similar, don't be fooled by that, there made out of cheap nylon or something like it and I wouldn't be seen dead in it, I have also noticed that they are now advertising shirts with God on them. Just what that's got to do with British service personnel I've no idea. I don't believe that any money goes to our service personnel and I'd stay away from this site, I've only given them 1 star because there isn't a minus option
July 9, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you for your feedback.
We apologize for the delay. We will report this to our logistics team and ask them to expedite delivery.
We understand your concerns and suggest there may be a misunderstanding regarding the pattern on the garment. To resolve your issue more efficiently, please contact our customer service email: service@trupatriotic.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Do your reseach
Update 30th July.
This matter has finally been sorted. One thing I will say is ‘go larger’ than your normal size.
DO NOT BUY FROM THIS COMPANY
I would not even give them 1 star but without it I could not continue
Absolute shower of 💩
First couple of emails were responded to, but obviously they DO NOT READ them properly!! Telling me my order was ‘in transit’ when I had asked how and where to return, plus how to get a refund!
June 30, 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. Please send your details to our customer service email at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
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