Trusted Mortgage and Protection Advisors Reviews 92

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Our second time using Trusted Mortgage and Protection for our mortgage and insurance needs. The whole team are super friendly and nothing is ever too much trouble. George always explains everything... See more

Company replied

Rated 5 out of 5 stars

Really good service, Avril was absolutely amazing, as a young buyer, everything is new to me, but it was all explained in ways I understand and I felt well listened too. Cannot recommended enough.

Company replied

Rated 5 out of 5 stars

These guys are brilliant at what they do, being new to mortgages and not really having much knowledge, George and his team made the whole process so easy and understandable, we had a fair few challeng... See more

Company replied

Rated 5 out of 5 stars

We used Trusted Mortgage and Protection Advisors for the purchase of our new home. George, Chris and team had a really approachable style and no question was too much for them to answer. They alw... See more

Company replied

Company details

  1. Mortgage Broker

Written by the company

Trusted Mortgage & Protection Advisors is advice made simple. With over 30 years' combined experience and our client for life philosophy, we guide our clients through the homebuying process and help them protect themselves and their loved ones against the unexpected.


Contact info

4.9

Excellent

TrustScore 5 out of 5

92 reviews

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Rated 5 out of 5 stars

Great service and excellent communication

Avril was extremely knowledgeable and very helpful throughout the process, nothing was too much trouble. Gave me updates all the way through. Would definitely recommend.

April 2, 2024
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Reply from Trusted Mortgage and Protection Advisors

Hi Kirsty,

Thank you for taking the time to leave us some feedback, it's massively appreciated and so important to us...

We're pleased to hear you had a great experience and felt supported throughout.

We'll be sure to pass your comments on to Avril who will be delighted.

Thanks again for choosing us, we'll see you next time!

Team Trusted

Rated 5 out of 5 stars

We've used Trusted multiple times now…

We've used Trusted multiple times now and each time the service has been impeccable! Very efficient, very good at keeping us up-to-date and very knowledgable with regard to the market products available. Couldn't recommend them highly enough!. Thank you

April 9, 2024
Unprompted review
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Reply from Trusted Mortgage and Protection Advisors

Good afternoon,

Thank you for taking the time to leave us some feedback, it's massively appreciated and so important to us...

We're pleased to hear you had a great experience.

We'll be sure to pass your comments on to the team...

Thanks again for choosing us, we'll see you next time!

Team Trusted

Rated 5 out of 5 stars

Brilliant experience with Trusted MPA

Can’t recommend Avril and Chris enough. So thorough and efficient - I only wish they could have done every part of the house purchase rather than just the mortgage! Their communication throughout the process was brilliant, and they were truly on my side to get me the best products for my situation.

March 27, 2024
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Reply from Trusted Mortgage and Protection Advisors

Thanks for the glowing review Ailsa, it means a lot.

It's pleasing to hear that the team were on hand to guide you through the process - that's what we pride ourselves on!

We'll be sure to pass your feedback on to Avril and Chris, who will all be glad to hear it.

Thanks again... See you next time!

Team Trusted

Rated 5 out of 5 stars

Avril and her team helped me a lot in…

Avril and her team helped me a lot in the process of buying my first house.
Thank you a lot and I will strongly recommend you to everyone who want to buy a house.

March 28, 2024
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Reply from Trusted Mortgage and Protection Advisors

Good morning Marius,

Thank you for taking the time to leave us some feedback, it's massively appreciated and so important to us...

We're pleased to hear you had a great experience and felt supported throughout.

We'll be sure to pass your comments on to Avril and the team...

Thanks again for choosing us, we'll see you next time!

Team Trusted

Rated 5 out of 5 stars

The team are friendly and responsive

The team are friendly and responsive. They keep you updated and work on what best suits your current situation. This is the second time mortgaging with them and I know they will send me a reminder when it’s time to look for a new deal.

Customer service doesn’t get any better. Thank you Avril, Chris and Nicola for everything you have done to help us get our home.

March 14, 2024
Unprompted review
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Reply from Trusted Mortgage and Protection Advisors

Thanks for the glowing review Shelly, it means a lot.

It's pleasing to hear that the team were on hand to guide you through the process - that's what we pride ourselves on!

We'll be sure to pass your feedback on to Avril, Chris, and Nicola, who will all be glad to hear it.

Thanks again... See you next time!

Team Trusted

Rated 5 out of 5 stars

Recommended

Recommended
Very good service

February 26, 2024
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Reply from Trusted Mortgage and Protection Advisors

Good afternoon Moe,

Thank you for taking the time to leave us some feedback, it's massively appreciated and so important to us...

We're pleased to hear you had a great experience.

We'll be sure to pass your comments on to the team...

Thanks again for choosing us, we'll see you next time!

Team Trusted

Rated 5 out of 5 stars

Always great service

February 9, 2024
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Reply from Trusted Mortgage and Protection Advisors

Good afternoon Lisa,

Thank you for taking the time to leave us some feedback, it's massively appreciated and so important to us...

We're pleased to hear you had a great experience.

We'll be sure to pass your comments on to the team...

Thanks again for choosing us, we'll see you next time!

Team Trusted

Rated 5 out of 5 stars

Highly Recommend!

This is the 4th time I have hired George to take care of my mortgage and it won't be the last. He is always there at the other end of the phone to answer all queries and explains things perfectly. Chris is great on email and is on top of everything. I love that I am never chasing them as I am always kept up to date.

February 12, 2024
Unprompted review
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Reply from Trusted Mortgage and Protection Advisors

Hi Alison,

We really appreciate the feedback, thank you!

We’re glad your mortgage journey was a positive experience.

George and Chris will be pleased to hear the kind words.

Thanks again for choosing us, we'll see you next time!

Team Trusted

Rated 5 out of 5 stars

The team are great!

The team are great!
Very helpful and always communicating.
Thank you 😊

February 1, 2024
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Reply from Trusted Mortgage and Protection Advisors

Good afternoon Cate,

Thank you for taking the time to leave us some feedback, it's massively appreciated and so important to us...

We're pleased to hear you had a great experience and felt supported throughout.

We'll be sure to pass your comments on to the team...

Thanks again for choosing us, we'll see you next time!

Team Trusted

Rated 5 out of 5 stars

I would highly recommend!

I would highly recommend!! I had a mortgage advisor years ago that made me make judgement , Dave was recommended through a friend and has been really helpful , giving advice , sorting out a mortgage and insurance , thinks of the customer and reassuring, Chris was great with emails , will also pass onto family and friends.

January 23, 2024
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Reply from Trusted Mortgage and Protection Advisors

Hi Patricia,

Thanks for taking the time to leave a review, we really appreciate it!

Dave and Chris will be happy to hear your feedback; we too are pleased to hear you had a great experience, and felt supported throughout your homebuying journey.

See you next time...

Kind Regards,

Team Trusted

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. The team went above and beyond our expectations and made the process so simple and stress free. Highly reccomend their services.

January 12, 2024
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Reply from Trusted Mortgage and Protection Advisors

Thanks for the glowing review Adam, it means a lot.

We're over the moon to hear you had a good experience, and we'll certainly pass on your feedback to George and the team.

Kind Regards,

Team Trusted

Rated 5 out of 5 stars

Absolutely amazing company helped me…

Absolutely amazing company helped me with two mortgages after a stressful divorce which I never thought I’d be able to get. Avril was sensational explaining absolutely everything to me in a way I could understand. Professional and extremely helpful mortgage advisers can’t recommend them enough.. Paula

January 19, 2024
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Reply from Trusted Mortgage and Protection Advisors

Hi Paula

Thank you both for your feedback, it means a lot...

It's pleasing to hear that the team were on hand to guide you through the process - that's what we pride ourselves on!

We'll be sure to pass your comments on to Avril and the team...

See you next time

Team Trusted

Rated 5 out of 5 stars

Excellent service from Trusted Mortgage…

Excellent service from Trusted Mortgage and Protection Advisors. Easy to sort our remortgage out, with a rate that was surprising considering the current climate. Professional, reassuring and will definitely use again when our mortgage is up for renewal. Thanks

December 1, 2023
Unprompted review
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Reply from Trusted Mortgage and Protection Advisors

Thank you for your kind words, Mark and Nicola,

Your feedback means a lot, we'll share it with the Team who will be happy to hear you had a positive experience and felt supported throughout.

See you next time!

Team Trusted

Rated 5 out of 5 stars

Great service from a great team

We were very happy with the service from Trusted MPA when sorting out our new mortgage and insurance. Very efficient & friendly team. Clear advice and information as to progress from start to finish. George, Chris & Nicola were especially so helpful in chasing information for us and Chris in particular in speaking with the solicitors every week. We would recommend them for any mortgage and insurance requirements.

December 12, 2023
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Reply from Trusted Mortgage and Protection Advisors

Thanks for the glowing review Julie and Stuart, it means a lot.

It's pleasing to hear that the team were on hand to guide you through the process - that's what we pride ourselves on!

We'll be sure to pass your feedback on to George, Chris, and Nicola, who will all be glad to hear it.

Thanks again... See you next time!

Team Trusted

Rated 5 out of 5 stars

Can't thank trusted Mortgage &…

Can't thank trusted Mortgage & Protection Advisors enough, they went above and beyond to make buying our first home as smooth as possible. George come out to see us on the Tuesday submitted our application on the Wednesday and on Thursday we had our mortgage offer. George and the team at trusted have been helpful all the way through the process, giving us weekly updates from our solicitors and got it all sorted just before Christmas. Once again thanks for your time and effort throughout the whole process

December 20, 2023
Unprompted review
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Reply from Trusted Mortgage and Protection Advisors

Good Afternoon Harry,

Thanks for taking the time to leave us a review, it's greatly appreciated!

We're over the moon to hear you had a good experience, and we'll certainly pass on your feedback to George and the team.

Kind Regards,

Team Trusted

Rated 5 out of 5 stars

I had just switched jobs and almost all…

I had just switched jobs and almost all brokers I had consulted told me I needed 4 to 6months in the new role.I spoke to Avril from Trusted Mortgageand Protection Advisors and everything was super smooth from that point.I got a mortgage offer almost instantly.She came with different offers ,explained thoroughly the whole process and better stil this was at my own convenience in the comfort of my own house.I didn't feel rushed.She explained the whole process to me in simple layman terms and whenever I had concerns, Chris the administrator was also on hand to advise. I am a proud home owner now because of the support I got from the two .thanks so so much

December 15, 2023
Unprompted review
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Reply from Trusted Mortgage and Protection Advisors

Hi Ronald,

Thank you both for your feedback, it means a lot...

Avril and Chris will be delighted to hear you felt your homebuying journey was smooth and stress free - that's what we pride ourselves on.

See you next time

Team Trusted

Rated 5 out of 5 stars

Very efficient, helpful, and quick service, always kept us up to date

Fast, informative, helpful, always available to answer any questions - great service from start to finish - would not use anyone else

November 24, 2023
Unprompted review
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Reply from Trusted Mortgage and Protection Advisors

Good afternoon Louise,

Thank you for taking the time to leave us some feedback, it's massively appreciated and so important to us...

We're pleased to hear you had a great experience and felt supported throughout.

We'll be sure to pass your comments on to the team...

Thanks again for choosing us, we'll see you next time!

Team Trusted

Rated 5 out of 5 stars

First time i needed a mortgage and its…

First time i needed a mortgage and its such a complicated proces but they have been very helpful from beginning till the end.
Would definitely recommend.
Thanks for all the help!!

November 16, 2023
Unprompted review
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Reply from Trusted Mortgage and Protection Advisors

Hi Ali!

Thank you both for your feedback, it means a lot...

It's pleasing to hear that the team were on hand to guide you through the process - that's what we pride ourselves on!

We'll be sure to pass your comments on to the team...

See you next time

Team Trusted

Rated 5 out of 5 stars

Impeccable Service

Finding a mortgage broker who you genuinely feel has your best interests at heart in this day and age is hard to come by, so when wanting to pay off our help to buy loan as well as raise capital for home improvements we didn’t know where to turn. After a recommendation by a friend, we turned to George at Trusted. It turned out to be a brilliant decision. George and his team were a knowledgeable, passionate and extremely communicative group of people who found us an excellent deal, whilst guiding us along the way in what can be a stressful period. Wouldn’t hesitate to use them again.

October 9, 2023
Unprompted review
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Reply from Trusted Mortgage and Protection Advisors

Good afternoon Ben, thank you for taking the time to leave us some feedback, it's massively appreciated and so important to us...

The team will be delighted to hear your comments and so will George.

Thanks again for choosing us, we'll see you next time!

Team Trusted

Rated 5 out of 5 stars

Outstanding service

We would like to give a huge thank you to George, Chris and the Trusted mortgage & Protection advisors team as first home buyers. They provided us with the best, honest advice and information making our experience smooth and stress free. The team are very knowledgeable, easy-going and friendly and made extra efforts to help us achieve our mortgage goals that suited our needs.

Marybeth & Zac

September 1, 2023
Unprompted review
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Reply from Trusted Mortgage and Protection Advisors

Hi Marybeth and Zac!

Thank you both for your feedback, it means a lot...

George and Chris will be delighted to hear you felt your homebuying journey was smooth and stress free - that's what we pride ourselves on.

See you next time

Team Trusted

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