I am writing a review for Acme Arb Ltd., tree specialists in Sheffield. This is the second time I have used this company and both times have received excellent service and most thorough and professio... See more
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Review summary
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Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... See more
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Great experience with KW Tree Care workers they were on time fast, efficient and kept us updated on the work as they progressed, well impressed with the result. Site left tidy you would not have belie... See more
Company replied
I find really easy and very helpful team especially Simeone Fitgerard She has been very supportive and helpful on all details to process all my documents and finally I'm very happy to join Wich tr... See more
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Company details
Written by the company
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Contact info
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, United Kingdom
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4.6
Excellent
438 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been running business over 30…
I have been running business over 30 years and this is the time I realised which is providing fake reviews to their business owners, I told them tha I spent £3500 and WENTWORTH bollards are faulty and broke them down in 4 months and they aren’t allowing me to put their website, it’s fake advertisement, please don’t use WENTWORTH bollards and which trusted (not trusted)AVOID
I Will be telling everyone that you do not listen or do anything who complains about the customer had bad experience but ITS FALSE ADVERTISING,YOU ARE NOT TRUSTED AT ALL……
August 4, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for raising your concerns. Our review platform is designed exclusively for feedback on work carried out under a direct contract between the consumer and the endorsed business. Because your review indicates that you contracted a builder, rather than the endorsed business directly, this falls outside the scope of our scheme, and therefore we are not able to post your review. Please be assured that we do monitor all reviews we receive, even if we are unable to publish them. This information helps us monitor the businesses we endorse and identify any potential concerns.
Raith from senior stairlifts ltd came…
Raith from senior stairlifts ltd came and fitted stairlift for me today great lad very pleasant nice clean job no mess left everything as he found it would recommend to anyone thank you so much
August 4, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Joining WTT
The whole team especially Molly made the experience of joining as a Which Trusted Trader seamless and easy. Not an easy process but very well guided.
July 6, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Not to be trusted, avoid Which as a company
I use to he a member of Which, however due to covid I lost my company.
I now work for another company in the same trade, they signed up with which paying the initial setup charge, because which found out I work for this company they declined (after taking the money of course)
The upsetting thing is my old which subscription had 100% positive feedback.
Which Trusted Traders are not to be trusted, they rob your money
Please avoid, checkatrade is much better and the traders are also vetted.
Following your very stupid reply, I do not want to talk to you, just want to warn other traders of your behaviour and not to touch you.
Scum of the earth
July 6, 2026
Unprompted review
Reply from Which? Trusted Traders
Hi Jasen,
Thank you for taking the time to leave your feedback. All applicants go through a series of eligibility checks to determine whether they meet the requirements of the Which? Trusted Traders scheme. While we can't comment on the specifics of individual cases in a public forum, we are sorry if our application process did not meet your expectations, and we appreciate how frustrating this must have been.
We'd be happy to discuss your concerns further and review what happened. If you'd like to do so, please get in touch with us directly and we'll be happy to look into this with you.
Kind regards,
The Which? Trusted Traders Team
Brilliant team providing a brilliant service
I cannot recommend the team at Which enough. Super kind, friendly and so openly approachable. The whole process has been genuinely brilliant.
The support throughout the process and the service they provide is genuinely first rate.
June 18, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a member of Which? Trusted Traders!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Professional Tree Care Service
Great experience with KW Tree Care workers they were on time fast, efficient and kept us updated on the work as they progressed, well impressed with the result. Site left tidy you would not have believed they had been there. Would certainly recommend them for their professionalism
June 4, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040”
Very grateful for Simone helping me…
Very grateful for Simone helping me through the process. Very helpful and patient.
May 29, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. That's some really positive feedback for Simone, thank you; we'll be sure to pass it on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great customer service
Great customer service from Daniel Evans very professional, helpful, and friendly throughout the whole experience. He was quick to respond, answered all my questions clearly and made the process smooth and stress free
May 18, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member, thank you for your kind feedback about Daniel. We'll be sure to pass this on to him and the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Which? Trusted Traders: Great at Hiding Negative Reviews, Not Great at Transparency
I submitted a negative review of ESTU Limited to Which? Trusted Traders and followed every step they asked, including email verification. Their site told me I would be contacted as part of the moderation process, but I never heard from anyone.My review has not been published, and my request for an update was ignored.This makes me question whether the Trusted Traders scheme is giving consumers a full and honest picture. If negative reviews are delayed, buried, or simply never published, then the platform becomes misleading by design.Based on my experience, I would not rely on Which? Trusted Traders when choosing a company.
Update: In response to Which Trusted Traders (WTT) comment. Curiously, within two hours of reviewing WTT on Trustpilot, WTT published my review of ESTU Ltd. I will be interested to see how long it remains published. Their comments don’t address their poor communication.
May 6, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback.
We can confirm that, as part of our process, we publish all reviews, whether positive or negative.
All reviews are moderated to ensure they meet our terms and conditions and that they have been submitted by genuine customers. Once approved, the review will appear on the trader’s page.
Your review was published on 05/05/26. If you are still having trouble locating your review, 02922 670 040 or email us at trustedtraders@which.co.uk; we would be happy to help further. Thank you.
You have been so helpful and guided me…
You have been so helpful and guided me through the whole endorsement process, with such patients and been so professional! Thank you Simone you’ve been fantastic!! All the best
April 21, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such positive feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Simone too. Thank you!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Our experience was ace from the first…
Our experience was ace from the first phone call to the completion of our new boiler fitting. Would 100% reco!mend this company to anyone who wants a reasonably priced new boiler fitted
March 31, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Which is Worth It
Following a disagreement with a Trusted Trader I was able to involve Which and with the constructive and very helpful assistance of Nathan Harris the matter was resolved with a satisfactory outcome for both parties. This would have been difficult to achieve if the option of alternative dispute resolution had not been available. Definitely worth employing a Trusted Trader.
April 2, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave your feedback about your experience with Which? Trusted Traders. We’re delighted that we had the opportunity to facilitate a positive outcome for you! We'd also like to thank you for your kind comments about Nathan. We'll be sure to pass them on!
Absolutely fantastic
Absolutely fantastic! I couldn’t be happier with my experience. From start to finish, everything exceeded my expectations.
March 20, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
The whole onboarding process was smooth…
The whole onboarding process was smooth and professional. It felt that the Which? Trusted Trader platform was well regulated and endorsed only truly 'trusted traders' rather than a money grab to promote anyone willing to part with the cash. Simone was a friendly, knowledgeable and helpful onboarding coordinator and was a pleasure to deal with
March 13, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Well be sure to pass your kind comments on to Simone too!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Kitchworks definitely recommend the Which.
We are very pleased that Kitchworks has become a Which? Trusted Trader. The process was professional, well organised, and very thorough from start to finish.
The Which? team carried out detailed checks and guided us through each step of the assessment, always being helpful and clear with their communication. It’s clear that the organisation maintains high standards, which gives confidence to both traders and customers.
We would definitely recommend the Which? Trusted Traders programme to other businesses who are committed to professionalism, transparency, and customer satisfaction.
March 12, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such amazing feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Molly and the Which
Molly and the Which? team have been so supportive throughout my endorsement application journey.
March 10, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
From start to finish found the whole…
From start to finish found the whole process was great, all the information sent out was clear and if help was needed just a phone call sorted out from very friendly staff at which
March 6, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Above and beyond!
The staff at Which? have been faultless. Can't recommend them enough, extremeley helpful and courteous.
March 4, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Simone has been absolutely amazing…
Simone has been absolutely amazing throughout, really helped us. Service has been 5 star throughout. Highly recommend.
February 23, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member, thank you for your kind feedback about Simone. We'll be sure to pass this on to her and the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Reliable trusted company
Reliable trusted company. Very helpful and friendly to help me boost my business.
February 12, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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