Very good quality clothing, and convenient pop-up at the school. Was able to buy everything as they had full inventory and the staff was very helpful and kind. Amazing customer service in person and o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional service from Lesther and his team (Rhoda, Bailyn, Agnes and Bheng) at the BSAK branch. Lesther and his team made the whole process seamless and easy from start to finish. They were all so... See more
Company replied
They were very helpful and whole process which is otherwise a nightmare in the malls was a very pleasant experience due to the team present in the school. A big shoutout to Lourdes, Roma, Cynthia, R... See more
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After struggling to find the right size online to fit my extremely tall son I called the customer service team for assistance. They went above and beyond to arrange for the uniform to be made to fit h... See more
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Company details
Written by the company
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children. Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world. You can be assured that when you're buying uniform from Trutex, you're buying the best!
Contact info
Dubai , U.A.E.
- 043204848
- infomea@trutex.com
- trutex.ae
4.8
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Narissa in the Aquila School popup and…
Narissa in the Aquila School popup and ger team are so supportive. thanks again for your great attitude
September 3, 2026
Unprompted review
Reply from Trutex
Hi Wassim,
Thank you for your lovely feedback. We’re so pleased to hear that the team at our Aquila School pop-up were so supportive and helpful. We really appreciate you taking the time to share your experience.
Best wishes,
Chloe
Cynthia Roma mule they are good stuff
Cynthia Roma mule they are good stuff
September 1, 2026
Unprompted review
Reply from Trutex
Hi Tarek
Thank you so much for your kind review. We’re glad to hear that the team provided such good service. We really appreciate you taking the time to share your feedback with us.
Kind regards
Hazel
The staff were super nice and help…
The staff were super nice and help today.
August 30, 2026
Unprompted review
Reply from Trutex
Hi Nandan
Thank you for your lovely review. We’re happy to hear that our team were so friendly and helpful during your visit. We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards
Hazel
lovely experience getting the uniform …
We had such a lovely experience getting our daughter’s Queen Elizabeth’s School uniform here. Everyone was incredibly kind, patient, and genuinely helpful throughout the whole process.
A very special thank you to Chiezel, who was absolutely wonderful with us! ❤️ She was so patient and understanding, especially with all our changes of mind about the sizes 😅, and never once made us feel rushed or uncomfortable. She really took the time to help us make sure everything was right for Julia.
The whole team made what could have been a stressful back-to-school shopping experience feel easy and pleasant. Excellent customer service, lovely staff, and a genuinely welcoming atmosphere.
Thank you so much, especially Chiezel, for your patience and kindness. Highly recommended! ⭐️⭐️⭐️⭐️⭐️
August 30, 2026
Unprompted review
Reply from Trutex
Hi Muna
Thank you so much for such a wonderful review. We’re delighted to hear that you had such a lovely experience getting your child's uniform Queen Elizabeth’s School uniform.
A special thank you for recognising Chiezel. We’re so happy to hear took the time to make sure you had everything you needed and found the right sizes. We’ll be sure to share your kind words with her and the wider team.
Thank you again for your recommendation. It means a great deal to us.
Kind regards
Chloe
The store has the kindest staff
The store has the kindest staff! They arranged for an out-of-stock item to be delivered in the next morning just less than 2 days before the new school year starts! Thank you so much Trutex staff!
August 29, 2026
Unprompted review
Reply from Trutex
Hi Iskra
Thank you for your wonderful feedback. We’re really happy to hear you found the team so kind and that they were able to arrange the out-of-stock item for delivery so quickly, especially with the new school year just around the corner. We’re glad we could help make the process a little easier for you.
Kind regards
Daniel
We were served by Ms Lordas and she was…
We were served by Ms Lordas and she was extremely helpful.
August 28, 2026
Unprompted review
Reply from Trutex
Hi Paul
Thank you for your kind feedback. We’re glad to hear you received such helpful service from the team. We really appreciate you taking the time to share your experience with us.
Kind regards
Pippa
Very organized and very helpful great…
Very organized and very helpful great experience with getting their uniform.
August 26, 2026
Unprompted review
Reply from Trutex
Hi Jess
Thank you for your lovely feedback. We’re happy to hear you found the team organised and helpful and that you had such a great experience getting your uniform. We really appreciate your support.
Kind regards
Chloe
Excellent service
Rose, Lourdes, Roma and Cinthia were amazing! Very helpful and efficient! Thank you!
August 25, 2026
Unprompted review
Reply from Trutex
Hi Olga
Thank you for your wonderful feedback. We’re glad to hear the team were amazing, helpful and efficient. We really appreciate you taking the time to share your experience with us.
Kind regards
Abbie
Thanks alot to Lourdes
August 25, 2026
Unprompted review
Reply from Trutex
Hi Raja’
Thank you for your lovely feedback. We’re happy to hear you received great service from the team. We really appreciate you taking the time to share your experience.
Kind regards
Daniel
Quick and knowledgeable service
Quick and knowledgeable service - Lourdes and Roma
August 25, 2026
Unprompted review
Reply from Trutex
Hi Leela
Thank you for your kind feedback. We’re pleased to hear you received quick and knowledgeable service from the team. We’re glad we could make your experience a smooth one.
Kind regards
Thomas
Great service - thank you Lourdes
Lourdes was fantastic. A very seamless experience. Great service. Thank you!
August 25, 2026
Unprompted review
Reply from Trutex
Hi Ayesha
Thank you for your wonderful feedback. We’re very happy to hear you had such a seamless experience and received great service from the team. We really appreciate your support.
Kind regards
Charlie
Rose Cynthia
Rose Cynthia, Roma, Lourdes and nurjon amazing service from all
August 24, 2026
Unprompted review
Reply from Trutex
Hi Zara
Thank you for your lovely feedback. We’re very happy to hear you received amazing service from the team. We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards
Chloe
Cynthia
Cynthia, Rose, Roma, Lourdes and Norjun were all very helpful. Thanks for your assistance.
August 23, 2026
Unprompted review
Reply from Trutex
Hi Saloni,
Thank you for your 5-star review! It’s great to hear that the team were so helpful and assisted you throughout your visit. We really appreciate you taking the time to share your feedback.
Kind regards
Daniel
Wonderful and easy
Wonderful and easy! Both boys infirm done without any stress!! Thank you Lourdes, Rose, Cynthia Roma Nhurjun for your help!! Much appreciated:-)
August 23, 2026
Unprompted review
Reply from Trutex
Hi Ashi,
Thank you for your 5-star review! We’re glad the team made getting both boys’ uniforms so easy and stress-free. We really appreciate your kind feedback.
Kind regards
Thomas
Cinthia and Toma were fantastic
Cinthia and Toma were fantastic, got everything right and fast, and super kind - we loved the service
August 23, 2026
Unprompted review
Reply from Trutex
Hi Tania,
Thank you for your 5-star review! It’s lovely to hear that the team were quick, kind and got everything right for you. We’re happy you enjoyed the service.
Kind regards
Charlie
Great especially being in the school…
Great especially being in the school much faster everyone supported Lourdes and Roma, Sentia, Rose, Nuijnhjon
August 23, 2026
Unprompted review
Reply from Trutex
Hi Lina,
Thank you for your 5-star review! We’re happy to hear that having the pop-up at the school made the process much quicker and that the team were so supportive.
Kind regards
Abbie
They were very helpful and whole…
They were very helpful and whole process which is otherwise a nightmare in the malls was a very pleasant experience due to the team present in the school.
A big shoutout to
Lourdes, Roma, Cynthia, Rosa and Nhurjun.
August 23, 2026
Unprompted review
Reply from Trutex
Hi,
Thank you for your 5-star review! It’s great to know that the team made what can often be a stressful experience much more pleasant and straightforward. We really appreciate your kind words.
Kind regards
Chloe
Very helpful them being at the school
Very helpful them being at the school - thank you Lourdes, Roma, Cynthia, Rose and Nurjon for all the help
August 23, 2026
Unprompted review
Reply from Trutex
Hi Mia,
Thank you for your 5-star review! We’re glad having the team at the school made things so much easier for you. We really appreciate you taking the time to share your feedback.
Kind regards
Pippa
Loved the experience of shopping at the…
Loved the experience of shopping at the school pop-up. All the sweat and angst was missing. The team was super helpful: Roma, Lourdes, Cynthia, Rose and Norjes 🙏 Thank you.
August 23, 2026
Unprompted review
Reply from Trutex
Hi Olivia,
Thank you for your 5-star review! We’re so happy to hear that you enjoyed the school pop-up and that the team made the experience easy and stress-free.
Kind regards
Daniel
RGS POP UP
Synthia, Lourdes, Roma, Rose and Nhurjgon were so helpful and kind. Thank you for kitting out our boys.
August 23, 2026
Unprompted review
Reply from Trutex
Hi,
Thank you for your 5-star review! It’s wonderful to hear that the team were so helpful and kind while getting your boys kitted out.
Kind regards
Thomas
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