Very good quality clothing, and convenient pop-up at the school. Was able to buy everything as they had full inventory and the staff was very helpful and kind. Amazing customer service in person and o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Exceptional service from Lesther and his team (Rhoda, Bailyn, Agnes and Bheng) at the BSAK branch. Lesther and his team made the whole process seamless and easy from start to finish. They were all so... See more
Company replied
They were very helpful and whole process which is otherwise a nightmare in the malls was a very pleasant experience due to the team present in the school. A big shoutout to Lourdes, Roma, Cynthia, R... See more
Company replied
After struggling to find the right size online to fit my extremely tall son I called the customer service team for assistance. They went above and beyond to arrange for the uniform to be made to fit h... See more
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Company details
Written by the company
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children. Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world. You can be assured that when you're buying uniform from Trutex, you're buying the best!
Contact info
Dubai , U.A.E.
- 043204848
- infomea@trutex.com
- trutex.ae
4.8
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The staff and service in the store were really…
The staff in the store were really helpful, helping me to find the best size to fit my child.
October 8, 2025
Unprompted review
Reply from Trutex
Hi Christine,
Thank you so much for your 5-star review! We’re happy to hear that our store team were so helpful in finding the best size and fit for your child.
We really appreciate you taking the time to share your feedback and recognise the team’s efforts.
Kind regards
Thomas
Excellent!!
I ordered some uniform for my daughter, I am very happy with the quality and 100% will be purchasing from Trutex again. The customer service is excellent and very speedy delivery.
10/10 worth every penny!
December 5, 2025
Unprompted review
Reply from Trutex
Hi,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re so happy with the quality of your daughter’s uniform and that you found our customer service excellent and delivery speedy.
It’s wonderful to know you feel the uniform is worth every penny, and we really appreciate your kind words and support.
Kind regards
Pippa
Great experience
Great experience, the staff were extremely helpful in assisting me with finding the correct sizes for my daughter.
December 1, 2025
Unprompted review
Reply from Trutex
Hi Nevy,
Thank you so much for your 5-star review! We’re glad to hear that our team were so helpful in finding the correct sizes for your daughter and making your experience a great one.
We really appreciate you taking the time to share your feedback with us.
Kind regards
Charlie
Going above and beyond
After struggling to find the right size online to fit my extremely tall son I called the customer service team for assistance. They went above and beyond to arrange for the uniform to be made to fit him and make sure he was comfortable.
December 5, 2025
Unprompted review
Reply from Trutex
Hi Wendy,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our Customer Service team were able to go above and beyond to help find the right solution for your son and ensure his uniform was a comfortable fit.
We really appreciate you taking the time to recognise the team’s efforts. We’ll be sure to share your lovely feedback with them.
Kind regards
Chloe
Great customer service after a lost parcel
After Aramex lost my order, the customer service team were really helpful in investigating and providing a replacement order. They then personally delivered to ensure I received my order.
All around great service after an unlucky lost parcel with the courier
November 3, 2025
Unprompted review
Reply from Trutex
Hi,
Thank you so much for your 5-star review! We’re really pleased to hear that our Customer Service team were able to support you after your parcel was unfortunately lost by the courier. It’s great to know they kept you updated, arranged a replacement and went the extra mile to personally deliver your order.
We really appreciate your understanding and your kind recognition of the team’s efforts.
Kind regards
Pippa
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